Initial Business Response /* (1000, 5, 2015/01/30) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry that you were unhappy
with the answer you received from the ExpertWe want our customers to be completely satisfied with their experience on our site and offer a 100% customer satisfaction guarantyAs requested, I have processed a refund of your $depositThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy
Please let me know if you'd like to get a second opinion from another Expert regarding your printer question and I can look for someone to help at no charge to you
I hope that I have resolved your concerns to your satisfactionIf there is anything else I may assist you with just reply to this email and I would be happy to help
Best regards,
***
Customer Care Manager
Initial Business Response /* (1000, 5, 2015/09/13) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our site
I've turned off the notifications on your account, moving forward you should not receive further emailsShould you post a question in the future and need to receive notifications about your question, let us know and we can opt you back in
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
Initial Business Response /* (1000, 5, 2014/02/27) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
I'm sorry for the trouble you've
experiencedWe are JustAnswer.com, a paid question and answer websiteDid you receive these charges from JustAnswer or another company? You mentioned priceline.com and the phone number you referenced as being JustAnswer's phone number, XXX-XXX-XXXX, is actually for a different company called ScoreSense and we are unaffiliated with them
I was able to locate an account under your email address, however, the last activity on this account is from June If you received a recent charge or charges from JustAnswer, please let me know the last four digits of the card that was charged and the amount and date of the last charge and I would be *** to further investigate this issue
Warm regards,
***
Customer Support Supervisor
Very helpful and knowledgeable Drwas quick to answer and did the best he could with the information I provided Kitty made it through the night and was taken to the Vet the next morning Ended up being an upper respiratory infection Drwas very caring and professional
I called when my TV died I waited three days and received quotes on charges During my wait I solved the problem myself and without Just Answer's help (I bought a new TV set.) My trial period cost $which I am happy to pay: otherwise feel I owe nothing since I cancelled the service before my trial membership ended
I do not know whether I am being charged for a monthly membership or not There is a strange silence from Just Answer
My question was answered in a very timely manner and the problem was solved. I would recommend this service to others in need of a repair question because the service is run by experts in the field and the rate is so much cheaper than a service call.
Initial Business Response /* (1000, 5, 2014/05/07) */
Hello,
My name is [redacted] with the customer support team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I'm sorry for the problems you've...
experienced with our site and that your subscription was not cancelled. Upon reviewing your account, I see that you accepted an offer for our monthly subscription program which includes a 7 day free trial. The subscription is not retroactive which means that it does not cover the question posted before you received the subscription offer. This is why you received a charge for the question price, $19 and the subscription charge of $29.
On 5/3/2014, we processed a refund of your subscription charge. I can assure you that your subscription is cancelled and you will not receive any recurring charges from us.
In the interest of maintaining goodwill, I have added a promotional credit to your JustAnswer account of $30 to use toward a question on our site within the next 30 days. Since this credit is promotional it is not refundable but I hope you give us another try.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Warm regards,
[redacted]
Customer Support Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As you can see, they are saying on the one hand that the subscription is cancelled but on the other that the account is OPEN with a $30 credit! This is the same "line" they used before to charge me that $29 fee! As far as I'm concerned, this means I am still open to being charged in the future. They have my VISA account number, and all I have is a promise from a CS supervisor from a company that has already lied to me twice. No, I do not accept this response. I want that account closed permanently and an iron-clad promise my credit card will never be used again. I never want to use this service again. It is a fraud. A FRAUD.
Final Business Response /* (4000, 9, 2014/05/15) */
Hello,
Thanks for your reply.
I apologize for the confusion. An active subscription and an active account on JustAnswer are two different things. The monthly subscription, which would incur monthly charges, was cancelled on 5/3/2014. however, your JustAnswer account wasn't closed as we has not received a request to do so.
I have now closed your account and you will not receive any charges from JustAnswer.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Warm regards,
[redacted]
Customer Support Supervisor
Final Consumer Response /* (2000, 11, 2014/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I submitted a question online. The main page does not explain pricing and I was not aware I would have my credit card charged $40. I clicked "Ask a question" and was taken to another page where I typed in my question. I then had to fill in personal information, and it goes on until it requests $5 refundable deposit. Still, there is no explanation or warning that I would be charged $40 for the question. I entered my card information. I get a bot that asks more questions and assures me I will be connected to a professional. The professional answers 1 question, and I'm charged $40 for that question. I didn't find out what the charge was to my card until I reviewed "my account," as I had to enter my email address and a password just to have my question answered. The charge was there. I could also edit "my account" that has the typical "spam me" boxes checked. I unchecked those. There is also an option to "save" my credit card information, which was already entered there. I could not delete my card information at all. I had to call customer support to have my card information removed and get [redacted] from the representative that I would not be charge anything more. I did not become a "member," but still an account was created to ask one question. Information at that site is not clear, as it should explain upfront that you will be charged more than the $5 deposit for a question. It should explain upfront how much they charge per question and that your credit card information is automatically saved to their site and you must call customer service to get it removed. Their site is misleading and borders on false advertising.
Initial Business Response /* (1000, 6, 2014/10/15) */
Hello,
My name is [redacted] with the customer support team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I'm sorry for the problems you've...
experienced with our site. Upon reviewing your account, I see that you used our self-refund tool to process a refund of your $58 charge ($5 and $53 charges) on 10/6/2014 back to your card ending in [redacted]. Please reach out to your card issuer to confirm the refunds and please reference these authorization numbers: XXXXXX and XXXXXX. If the card issuer is unable to confirm the refund, please let me know and I can schedule a conference call between you, your card issuer and our banking department to resolve this issue.
While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions. Sometimes when a question isn't answered immediately by an Expert we will open it up to Experts in related categories to see if they can help. We're transparent with customers about Expert credentials so that they can decide whether they're interested in working with that Expert or not. If a customer isn't satisfied with the help they received or the credentials of the Expert who replied, they can always ask the Expert to opt out of the question or reach out to customer service so that we can help in looking for a specific type of Expert.
In your case, your question was opened to Experts in our Medical category which is comprised of a broader range of specialties. The Expert who replied to you should have opted out of your question upon receiving a bad rating. I'm sorry that was not done.
Finally, I'm sorry that you didn't get through to a customer support agent. Our phone support team is available 6am to 9pm PST. I will follow up with our team to ensure that voice mails are returned in a timely manner.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Customer Support Supervisor
Initial Consumer Rebuttal /* (3000, 8, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My contention remains that the person who responded was not a professional in the medical field. The danger is in placing people unqualified to answer questions and given a format to do so with Just Answers. I am not seeking a resolution. It is my wish that the Revdex.com withdraws its accreditation before an answer provided from a non qualified "expert" at Just Answers does harm. The service I received was fraudulent. Last I looked, that is against the law, and not at all addressed in their response. In fact, Just Answers in their response are still referring to them as experts. I've asked for a reference as to the experts' identity for verification, but not responded to. No resolution is to be found in their response.
Final Business Response /* (4000, 10, 2014/10/30) */
Hello,
Thank you for your reply.
As referenced in the disclaimer you've accepted to view the response from the Expert, posts are for general information, and are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship.
Due to our privacy policy, we are unable to share personal information of the Expert who replied to your question. For your reference, each Expert on our site goes through an 8-step verification process that includes credential verification, subject matter testing and profile screening. You can review the full verification process here: http://ww2.justanswer.com/expert-quality.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Customer Support Supervisor
Final Consumer Response /* (4200, 12, 2014/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In a previous response to Revdex.com from Just Answers, they stated that verifyable information on the "expert" is available. Now they say they cannot provide that information due to privacy issues which further proves their intent to deceive.
A disclaimer that warns any advise given should be verified with another professional makes this service rather pointless. How can the Revdex.com continue to certify accreditation to this company?
Total scam. This website has been trying to hit my credit card everyday of this week. There are no $5.00 answers. Stay away, stay far away from this company!
I was very happy with the answer I received from the Neurologist. It has helped me to seek exercises to improve the weakness in the muscle on the left side of my face. I am very happy with the time response as well.
Initial Business Response /* (1000, 5, 2014/12/03) */
Hello,
My name is [redacted] with the customer support team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I'm sorry for the problems you've...
experienced with our site. Can you please share with me a little more detail about your experience? When posting a question on JustAnswer, a customer is required to make a deposit at the time of the post. Once an Expert responds to the question, the remaining balance of the question price is collected. I wasn't able to locate a recent transaction for you using your email address so I can't determine exactly what occurred. However, it sounds like you may have been charged the $5 deposit when you posted and when you went back to you question page, you received a request to deposit additional funds (the remainder of the question price). Is this what you experienced? If so, it sounds like there may have been a payment failure when we tried to collect the remaining balance of the question price. For your convenience, here's a screenshot of our payment page which describes our payment system: http://screencast.com/t/[redacted]
As mentioned earlier, I wasn't able to locate a recent transaction from you. If you've submitted a payment, please let me know if there is another email address that you registered on our site. If not, I can locate the transaction using the first 6 and last 4 digits of the card that was charged, or if you paid via PayPal I can use the email address associated with your PayPal account. I can assure you that I will only use this information to locate your transaction and further assist you with this concern.
I look forward to your reply.
Best regards,
[redacted]
Customer Support Supervisor
The vet professional that I worked with responded quickly and accurately with an assessment of how ill my pet was. This assessments allowed me to seek immediate care and likely saved the life of my pet!
I followed their procedure - write out your question about your item, then gave them my credit card information which isn't supposed to be charged the $38 if I am not happy with the appraisal - I never received any information from anyone at JustAnswer. When I tried to go back into the website to explain this problem there is no where to actually discuss this with anyone. All they want to do is get your credit card information and charge you at least the $5 'good faith' fee and then the rest when you get your answer. As I said, I never received any information on my question and now am fearful that my credit card information is available to them to be charged. I don't feel comfortable with the way they do business.
Initial Business Response /* (1000, 5, 2016/01/21) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems...
you have experienced with our site.
After reviewing your account, the last locked question on your account was in July 2015, I don't see anything more recent that's been locked?
The way the site works is that when a customer asks a question, they can expect to receive the answer to their question and even answers in the same vein, within reason. If the questions start to go outside of the scope of the initial question, some Experts will ask that you open a new question thread to continue. Duplicates are usually reported by other Experts, however (as you have already done on one of your questions) you can say in the first sentence, 'this is not a duplicate' if it's a continuation of another question.
Of course if you have any problems or want a question re-opened, you can always reach us at X-XXX-XXX-XXXX or [redacted]@justanswer.com and we will assist with whatever you need.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
I was about ready to load up my RTV and snow blower and take it to the dealer because the engine wouldn't start and I had reached the end of my rope in trying to fix it myself. I stumbled across Just Answer and an expert solved my problem within an hour and charged me less than twenty bucks. How can you beat that? Satisfaction guaranteed or you pay nothing.
Initial Business Response /* (1000, 9, 2015/06/22) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@justanswer.com
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the...
Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for any problems you are experiencing with your Omron product. It sounds like you came to JustAnswer thinking that you were contacting Omron. I searched for an account that matches your email, but I didn't find one. If you have been charged by JustAnswer, please contact me directly at [redacted]@justanswer.com, so I can assist with processing a refund.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 11, 2015/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would appreciate getting the appropriate email address to which I should send my complaint. Thanks very much.
[redacted]@comcast.net XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2015/01/30) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I'm sorry that you were unhappy
with the answer you received from the ExpertWe want our customers to be completely satisfied with their experience on our site and offer a 100% customer satisfaction guarantyAs requested, I have processed a refund of your $depositThe funds are made available to your bank the next business day, however, the bank may take 3-business days to release the funds back to your account depending on their policy
Please let me know if you'd like to get a second opinion from another Expert regarding your printer question and I can look for someone to help at no charge to you
I hope that I have resolved your concerns to your satisfactionIf there is anything else I may assist you with just reply to this email and I would be happy to help
Best regards,
***
Customer Care Manager
Initial Business Response /* (1000, 5, 2015/09/13) */
Hello,
My name is *** and I am with the customer care team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
Firstly, I am sorry for the problems
you have experienced with our site
I've turned off the notifications on your account, moving forward you should not receive further emailsShould you post a question in the future and need to receive notifications about your question, let us know and we can opt you back in
I hope that I have resolved your concerns to your satisfactionPlease let me know if there is anything else I may assist you with and I would be happy to help
Best regards,
***
Senior Customer Support Specialist
I feel this is a rip off SCAM I asked one question, got one answer and now you keep un deducting R from my Credit Card Isn't that called fraud ?
Initial Business Response /* (1000, 5, 2014/02/27) */
Hello,
My name is *** with the customer support team at JustAnswerI received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns
I'm sorry for the trouble you've
experiencedWe are JustAnswer.com, a paid question and answer websiteDid you receive these charges from JustAnswer or another company? You mentioned priceline.com and the phone number you referenced as being JustAnswer's phone number, XXX-XXX-XXXX, is actually for a different company called ScoreSense and we are unaffiliated with them
I was able to locate an account under your email address, however, the last activity on this account is from June If you received a recent charge or charges from JustAnswer, please let me know the last four digits of the card that was charged and the amount and date of the last charge and I would be *** to further investigate this issue
Warm regards,
***
Customer Support Supervisor
Very helpful and knowledgeable Drwas quick to answer and did the best he could with the information I provided Kitty made it through the night and was taken to the Vet the next morning Ended up being an upper respiratory infection Drwas very caring and professional
I called when my TV died I waited three days and received quotes on charges During my wait I solved the problem myself and without Just Answer's help (I bought a new TV set.) My trial period cost $which I am happy to pay: otherwise feel I owe nothing since I cancelled the service before my trial membership ended
I do not know whether I am being charged for a monthly membership or not There is a strange silence from Just Answer
Great serviceAnswered immediately, and very thoroughly
I am very satisfied with the help I received from *** *** Fast response time and great legal advice I highly recommend this service
My question was answered in a very timely manner and the problem was solved. I would recommend this service to others in need of a repair question because the service is run by experts in the field and the rate is so much cheaper than a service call.
Initial Business Response /* (1000, 5, 2014/05/07) */
Hello,
My name is [redacted] with the customer support team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I'm sorry for the problems you've...
experienced with our site and that your subscription was not cancelled. Upon reviewing your account, I see that you accepted an offer for our monthly subscription program which includes a 7 day free trial. The subscription is not retroactive which means that it does not cover the question posted before you received the subscription offer. This is why you received a charge for the question price, $19 and the subscription charge of $29.
On 5/3/2014, we processed a refund of your subscription charge. I can assure you that your subscription is cancelled and you will not receive any recurring charges from us.
In the interest of maintaining goodwill, I have added a promotional credit to your JustAnswer account of $30 to use toward a question on our site within the next 30 days. Since this credit is promotional it is not refundable but I hope you give us another try.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Warm regards,
[redacted]
Customer Support Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2014/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As you can see, they are saying on the one hand that the subscription is cancelled but on the other that the account is OPEN with a $30 credit! This is the same "line" they used before to charge me that $29 fee! As far as I'm concerned, this means I am still open to being charged in the future. They have my VISA account number, and all I have is a promise from a CS supervisor from a company that has already lied to me twice. No, I do not accept this response. I want that account closed permanently and an iron-clad promise my credit card will never be used again. I never want to use this service again. It is a fraud. A FRAUD.
Final Business Response /* (4000, 9, 2014/05/15) */
Hello,
Thanks for your reply.
I apologize for the confusion. An active subscription and an active account on JustAnswer are two different things. The monthly subscription, which would incur monthly charges, was cancelled on 5/3/2014. however, your JustAnswer account wasn't closed as we has not received a request to do so.
I have now closed your account and you will not receive any charges from JustAnswer.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Warm regards,
[redacted]
Customer Support Supervisor
Final Consumer Response /* (2000, 11, 2014/05/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I submitted a question online. The main page does not explain pricing and I was not aware I would have my credit card charged $40. I clicked "Ask a question" and was taken to another page where I typed in my question. I then had to fill in personal information, and it goes on until it requests $5 refundable deposit. Still, there is no explanation or warning that I would be charged $40 for the question. I entered my card information. I get a bot that asks more questions and assures me I will be connected to a professional. The professional answers 1 question, and I'm charged $40 for that question. I didn't find out what the charge was to my card until I reviewed "my account," as I had to enter my email address and a password just to have my question answered. The charge was there. I could also edit "my account" that has the typical "spam me" boxes checked. I unchecked those. There is also an option to "save" my credit card information, which was already entered there. I could not delete my card information at all. I had to call customer support to have my card information removed and get [redacted] from the representative that I would not be charge anything more. I did not become a "member," but still an account was created to ask one question. Information at that site is not clear, as it should explain upfront that you will be charged more than the $5 deposit for a question. It should explain upfront how much they charge per question and that your credit card information is automatically saved to their site and you must call customer service to get it removed. Their site is misleading and borders on false advertising.
Initial Business Response /* (1000, 6, 2014/10/15) */
Hello,
My name is [redacted] with the customer support team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I'm sorry for the problems you've...
experienced with our site. Upon reviewing your account, I see that you used our self-refund tool to process a refund of your $58 charge ($5 and $53 charges) on 10/6/2014 back to your card ending in [redacted]. Please reach out to your card issuer to confirm the refunds and please reference these authorization numbers: XXXXXX and XXXXXX. If the card issuer is unable to confirm the refund, please let me know and I can schedule a conference call between you, your card issuer and our banking department to resolve this issue.
While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions. Sometimes when a question isn't answered immediately by an Expert we will open it up to Experts in related categories to see if they can help. We're transparent with customers about Expert credentials so that they can decide whether they're interested in working with that Expert or not. If a customer isn't satisfied with the help they received or the credentials of the Expert who replied, they can always ask the Expert to opt out of the question or reach out to customer service so that we can help in looking for a specific type of Expert.
In your case, your question was opened to Experts in our Medical category which is comprised of a broader range of specialties. The Expert who replied to you should have opted out of your question upon receiving a bad rating. I'm sorry that was not done.
Finally, I'm sorry that you didn't get through to a customer support agent. Our phone support team is available 6am to 9pm PST. I will follow up with our team to ensure that voice mails are returned in a timely manner.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Customer Support Supervisor
Initial Consumer Rebuttal /* (3000, 8, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My contention remains that the person who responded was not a professional in the medical field. The danger is in placing people unqualified to answer questions and given a format to do so with Just Answers. I am not seeking a resolution. It is my wish that the Revdex.com withdraws its accreditation before an answer provided from a non qualified "expert" at Just Answers does harm. The service I received was fraudulent. Last I looked, that is against the law, and not at all addressed in their response. In fact, Just Answers in their response are still referring to them as experts. I've asked for a reference as to the experts' identity for verification, but not responded to. No resolution is to be found in their response.
Final Business Response /* (4000, 10, 2014/10/30) */
Hello,
Thank you for your reply.
As referenced in the disclaimer you've accepted to view the response from the Expert, posts are for general information, and are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship.
Due to our privacy policy, we are unable to share personal information of the Expert who replied to your question. For your reference, each Expert on our site goes through an 8-step verification process that includes credential verification, subject matter testing and profile screening. You can review the full verification process here: http://ww2.justanswer.com/expert-quality.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Customer Support Supervisor
Final Consumer Response /* (4200, 12, 2014/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In a previous response to Revdex.com from Just Answers, they stated that verifyable information on the "expert" is available. Now they say they cannot provide that information due to privacy issues which further proves their intent to deceive.
A disclaimer that warns any advise given should be verified with another professional makes this service rather pointless. How can the Revdex.com continue to certify accreditation to this company?
Total scam. This website has been trying to hit my credit card everyday of this week. There are no $5.00 answers. Stay away, stay far away from this company!
I was very happy with the answer I received from the Neurologist. It has helped me to seek exercises to improve the weakness in the muscle on the left side of my face. I am very happy with the time response as well.
Initial Business Response /* (1000, 5, 2014/12/03) */
Hello,
My name is [redacted] with the customer support team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I'm sorry for the problems you've...
experienced with our site. Can you please share with me a little more detail about your experience? When posting a question on JustAnswer, a customer is required to make a deposit at the time of the post. Once an Expert responds to the question, the remaining balance of the question price is collected. I wasn't able to locate a recent transaction for you using your email address so I can't determine exactly what occurred. However, it sounds like you may have been charged the $5 deposit when you posted and when you went back to you question page, you received a request to deposit additional funds (the remainder of the question price). Is this what you experienced? If so, it sounds like there may have been a payment failure when we tried to collect the remaining balance of the question price. For your convenience, here's a screenshot of our payment page which describes our payment system: http://screencast.com/t/[redacted]
As mentioned earlier, I wasn't able to locate a recent transaction from you. If you've submitted a payment, please let me know if there is another email address that you registered on our site. If not, I can locate the transaction using the first 6 and last 4 digits of the card that was charged, or if you paid via PayPal I can use the email address associated with your PayPal account. I can assure you that I will only use this information to locate your transaction and further assist you with this concern.
I look forward to your reply.
Best regards,
[redacted]
Customer Support Supervisor
The vet professional that I worked with responded quickly and accurately with an assessment of how ill my pet was. This assessments allowed me to seek immediate care and likely saved the life of my pet!
I followed their procedure - write out your question about your item, then gave them my credit card information which isn't supposed to be charged the $38 if I am not happy with the appraisal - I never received any information from anyone at JustAnswer. When I tried to go back into the website to explain this problem there is no where to actually discuss this with anyone. All they want to do is get your credit card information and charge you at least the $5 'good faith' fee and then the rest when you get your answer. As I said, I never received any information on my question and now am fearful that my credit card information is available to them to be charged. I don't feel comfortable with the way they do business.
Initial Business Response /* (1000, 5, 2016/01/21) */
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for the problems...
you have experienced with our site.
After reviewing your account, the last locked question on your account was in July 2015, I don't see anything more recent that's been locked?
The way the site works is that when a customer asks a question, they can expect to receive the answer to their question and even answers in the same vein, within reason. If the questions start to go outside of the scope of the initial question, some Experts will ask that you open a new question thread to continue. Duplicates are usually reported by other Experts, however (as you have already done on one of your questions) you can say in the first sentence, 'this is not a duplicate' if it's a continuation of another question.
Of course if you have any problems or want a question re-opened, you can always reach us at X-XXX-XXX-XXXX or [redacted]@justanswer.com and we will assist with whatever you need.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
I was about ready to load up my RTV and snow blower and take it to the dealer because the engine wouldn't start and I had reached the end of my rope in trying to fix it myself. I stumbled across Just Answer and an expert solved my problem within an hour and charged me less than twenty bucks. How can you beat that? Satisfaction guaranteed or you pay nothing.
Initial Business Response /* (1000, 9, 2015/06/22) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@justanswer.com
Hello,
My name is [redacted] and I am with the customer care team at JustAnswer. I received a copy of your complaint filed through the...
Revdex.com and I'd like to help with your concerns.
Firstly, I am sorry for any problems you are experiencing with your Omron product. It sounds like you came to JustAnswer thinking that you were contacting Omron. I searched for an account that matches your email, but I didn't find one. If you have been charged by JustAnswer, please contact me directly at [redacted]@justanswer.com, so I can assist with processing a refund.
I hope that I have resolved your concerns to your satisfaction. Please let me know if there is anything else I may assist you with and I would be happy to help.
Best regards,
[redacted]
Senior Customer Support Specialist
Initial Consumer Rebuttal /* (2000, 11, 2015/06/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would appreciate getting the appropriate email address to which I should send my complaint. Thanks very much.
[redacted]@comcast.net XXX-XXX-XXXX