I am accepting this response because they have returned my funds. The lady who called was pretty rude, and had I not wrote this complaint my money would have still been held hostage. I have another deposit that may hit this bank from Social Security as I wasn't given proper time to update my info with my new account info. If the remaining funds happen to come to this closed account and they try to hold it, I will reference this complaint in a new one. Thanks Revdex.com for your help!!
Regards,
[redacted]
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Thank you for your help and they have fulfilled their customers service duties and I thank you for all four help!!!!
Revdex.com:
I have reviewed the response to my complaint ID [redacted], and have determined that this does not resolve my complaint.
I have been in contact with [redacted] Savings Bank numerous times. The manager (Phyllis Tucker) had stated numerous time I could not have done a ATM withdrawal from there ATM machine for a transcation of $825.00, there ATM only dispenses in $20 incriminates. I have contacted Rushcard several times as they say in there feedback to you, but customer service can not answer any questions. Rushcard cancelled my card 6 days before xmas without any kind of notice. My card had $546.77 on it at the time it was cancelled, I didn't receive a check for my money until after xmas.I have been a loyal customer since 2008
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]It saddens me that I received an email and letter from Rush Card corporate that read my account was closed indefinitely. In addition to being robed of my own money, not only did my bank not protect me and now I am waiting for a check to come in the mail from them emptying my account one random evening without any prior notice or communication. My card was compromised and my money was stolen from me. There is no possible chance someone took my card and physsicaly withdrawaled that much money on February 24. I have verification of where I was. Has anyone looked into the ATM that was claimed to be used ? There are cameras everywhere you must retrieve a picture from this transaction ! You will see that it is not me. This is too mcuh money for you to have been let taken from me and not protect me from this theft ! Its outrageous how unprotected I am from this crime. I've pleeded and begged and asked for Rush Card to reopen this investigation and look further into this situation . I am unable to pay my bills because of all this nonsense. Where is the protection ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 24, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] ...
To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on October 24, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that she was charged for a monthly fee and a one-time card fee on her RushCard account upon loading funds onto her card. [redacted] also stated that she should be refunded for the monthly fee and one-time card fee. On September 28, 2016 [redacted] applied for a RushCard account and was enrolled to the Rush Unlimited Plan via RushCard’s website. [redacted] used the UNCLERUSH promotional code which would credit her account $25.00 upon activating, setting her pin and loading funds to cover the one-time card fee and the monthly fee. In order to have received the promotional code [redacted] needed to load at least $11.90 which covers the $3.95 one-time card fee and the $7.95 fee RUSHCARD UNLIMITED Monthly fee. Funds were loaded on 10/22/2016 fees were debited and the UNCLERUSH $25.00 promotional credit of $25.00 was also applied. [redacted] can also take advantage of an additional $25.00 with this promotion by have direct deposit post to her account by February 28, 2017. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
May 8, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste 600 Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on April 20, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends she had a transaction on her account in the amount of $100.00 and $60.00 that was supposed to be released on her RushCard account. [redacted] states she was told by RushCard that the transactions would be credited back to her account. [redacted] would like her RushCard account credited for the transactions. On June 11, 2016, [redacted] filed an error allegation dispute regarding a transaction for $80.88. On September 7,2016, a final determination was made on the dispute claim. The provisional credit that was issued on June 22, 2016 was reversed on the account. A final credit was issued to [redacted] account on September 7, 2016. A final determination letter was sent to [redacted] indicating the resolution of the dispute. In addition the RushCard account is in the negative due to the transactions on the account. Please note we have no further information to provide on your RushCard account. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. RushCard Corporate Customer Service
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
information. In addition, as a Thank You to our cardholders for sticking with
us, we have announced a Fee Holiday beginning November 1, 2015 and continuing
through February 29, 2016. For more
details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. On November 30, 2015, a $20.00 courtesy credit
was issued to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 4, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 30, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. On October 28,
2015, RushCard received and posted [redacted] direct deposit to her account. It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 19, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 3, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On October 10, 2015, [redacted] made a $133.00 transaction for [redacted] on her RushCard account. On October 12, 2015, the merchant settled on the transaction. On November 25, 2015, [redacted] filed an error allegation dispute and per RushCard Cardholder Agreement the disputes process can take up to 45 to 90 days to investigate and research the claim. [redacted] must make a good faith attempt to resolve with the merchant. If [redacted] is unable to resolve with the merchant please provide documentation to support the claim for other recovery options or send back the signed error allegation dispute form. [redacted] claim is still ongoing and once the claim is finale she will receive a letter in the mail explaining the outcome. We appreciate [redacted] feedback and understand the inconvenience disputes can cause. We are dedicated to our customer’s security and will provide notification when available. RushCard Corporate Customer Service
March 25,
2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Case #[redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted] which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on January 25, 2016. UniRush,
LLC which is the program manager for the RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
Per
previous responses, [redacted] error allegation dispute was denied due to no
error occurred. On March 25, 2016, a RushCard corporate specialist attempted to
contact [redacted] to advise him that we would be happy to provide him with his
Rushcard statements, indicating that the funds in the amount of $150. 00 from
[redacted], as well as the $65.05 from [redacted] were taken out of his RushCard account. RushCard
considers this issue resolved.
We appreciate [redacted] feedback.
Kathy R.
RushCard Corporate Customer Service,
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] have access to
her funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properly. On November 7, 2015, a
Corporate Customer Service Specialist contacted [redacted] to assist with her Rush
Goals account issue. [redacted] stated that she now has access to her Rush Goals
account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
TelSeptember 6, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number:...
[redacted] Complaint date: July 19, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number #[redacted]. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has not been able to transfer funds from one card to the other card. [redacted] states this caused them to have their electricity shut off because they couldn’t get to their money. RushCard confirms that the card-to-card transfer feature is currently functioning properly. We apologize for the inconvenience that [redacted] experienced during the brief unavailability of this feature. Unfortunately, no compensation will be provided to [redacted] account. The funds in her account were available for use via point of sale transactions, ATM, bill pay, and over the counter withdrawals. On September 13, 2017, we spoke with the [redacted] and she has indicated the issue is resolved. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard, Corporate Customer Service
April 25, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: April 22, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she transferred funds from her RushCard ending in [redacted]to card ending in [redacted], but was never reflected in her account. [redacted] also stated that she is missing the funds that were transferred. On April 25, 2016, a corporate customer service contacted [redacted] and advised that there are no funds missing from her account. There is no record showing that funds were deducted from [redacted] RushCard account. We appreciate this feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, Tyree T. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, for now. I will take further action if need be.
Regards,
[redacted]
June 23, 2016 VIA ONLINE SUBMISSION: Revdex.com® 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on June 06, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Documents have been received and bill payment for the amount of $553.21 has been issued to the address on the account. On June 14, 2016, [redacted] account has been permanently closed. [redacted] will receive the bill payment within 7 to 10 business days. A corporate customer service specialist contacted [redacted] and advised her of this information. We appreciate [redacted] feedback. Regards, Tyree T. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your efforts in resolving this important matter.
Regards,
[redacted]
I am accepting this response because they have returned my funds. The lady who called was pretty rude, and had I not wrote this complaint my money would have still been held hostage. I have another deposit that may hit this bank from Social Security as I wasn't given proper time to update my info with my new account info. If the remaining funds happen to come to this closed account and they try to hold it, I will reference this complaint in a new one. Thanks Revdex.com for your help!!
Regards,
[redacted]
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Thank you for your help and they have fulfilled their customers service duties and I thank you for all four help!!!!
Revdex.com:
I have reviewed the response to my complaint ID [redacted], and have determined that this does not resolve my complaint.
I have been in contact with [redacted] Savings Bank numerous times. The manager (Phyllis Tucker) had stated numerous time I could not have done a ATM withdrawal from there ATM machine for a transcation of $825.00, there ATM only dispenses in $20 incriminates. I have contacted Rushcard several times as they say in there feedback to you, but customer service can not answer any questions. Rushcard cancelled my card 6 days before xmas without any kind of notice. My card had $546.77 on it at the time it was cancelled, I didn't receive a check for my money until after xmas.I have been a loyal customer since 2008
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]It saddens me that I received an email and letter from Rush Card corporate that read my account was closed indefinitely. In addition to being robed of my own money, not only did my bank not protect me and now I am waiting for a check to come in the mail from them emptying my account one random evening without any prior notice or communication. My card was compromised and my money was stolen from me. There is no possible chance someone took my card and physsicaly withdrawaled that much money on February 24. I have verification of where I was. Has anyone looked into the ATM that was claimed to be used ? There are cameras everywhere you must retrieve a picture from this transaction ! You will see that it is not me. This is too mcuh money for you to have been let taken from me and not protect me from this theft ! Its outrageous how unprotected I am from this crime. I've pleeded and begged and asked for Rush Card to reopen this investigation and look further into this situation . I am unable to pay my bills because of all this nonsense. Where is the protection ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 24, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] ...
To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on October 24, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that she was charged for a monthly fee and a one-time card fee on her RushCard account upon loading funds onto her card. [redacted] also stated that she should be refunded for the monthly fee and one-time card fee. On September 28, 2016 [redacted] applied for a RushCard account and was enrolled to the Rush Unlimited Plan via RushCard’s website. [redacted] used the UNCLERUSH promotional code which would credit her account $25.00 upon activating, setting her pin and loading funds to cover the one-time card fee and the monthly fee. In order to have received the promotional code [redacted] needed to load at least $11.90 which covers the $3.95 one-time card fee and the $7.95 fee RUSHCARD UNLIMITED Monthly fee. Funds were loaded on 10/22/2016 fees were debited and the UNCLERUSH $25.00 promotional credit of $25.00 was also applied. [redacted] can also take advantage of an additional $25.00 with this promotion by have direct deposit post to her account by February 28, 2017. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service
May 8, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th Ste 600 Cincinnati Ohio 45202 Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on April 20, 2017. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint contends she had a transaction on her account in the amount of $100.00 and $60.00 that was supposed to be released on her RushCard account. [redacted] states she was told by RushCard that the transactions would be credited back to her account. [redacted] would like her RushCard account credited for the transactions. On June 11, 2016, [redacted] filed an error allegation dispute regarding a transaction for $80.88. On September 7,2016, a final determination was made on the dispute claim. The provisional credit that was issued on June 22, 2016 was reversed on the account. A final credit was issued to [redacted] account on September 7, 2016. A final determination letter was sent to [redacted] indicating the resolution of the dispute. In addition the RushCard account is in the negative due to the transactions on the account. Please note we have no further information to provide on your RushCard account. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. RushCard Corporate Customer Service
account has been credited.
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
information. In addition, as a Thank You to our cardholders for sticking with
us, we have announced a Fee Holiday beginning November 1, 2015 and continuing
through February 29, 2016. For more
details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. On November 30, 2015, a $20.00 courtesy credit
was issued to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 4, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 30, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. On October 28,
2015, RushCard received and posted [redacted] direct deposit to her account. It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 19, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 3, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On October 10, 2015, [redacted] made a $133.00 transaction for [redacted] on her RushCard account. On October 12, 2015, the merchant settled on the transaction. On November 25, 2015, [redacted] filed an error allegation dispute and per RushCard Cardholder Agreement the disputes process can take up to 45 to 90 days to investigate and research the claim. [redacted] must make a good faith attempt to resolve with the merchant. If [redacted] is unable to resolve with the merchant please provide documentation to support the claim for other recovery options or send back the signed error allegation dispute form. [redacted] claim is still ongoing and once the claim is finale she will receive a letter in the mail explaining the outcome. We appreciate [redacted] feedback and understand the inconvenience disputes can cause. We are dedicated to our customer’s security and will provide notification when available. RushCard Corporate Customer Service
March 25,
2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Case #[redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted] which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on January 25, 2016. UniRush,
LLC which is the program manager for the RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
Per
previous responses, [redacted] error allegation dispute was denied due to no
error occurred. On March 25, 2016, a RushCard corporate specialist attempted to
contact [redacted] to advise him that we would be happy to provide him with his
Rushcard statements, indicating that the funds in the amount of $150. 00 from
[redacted], as well as the $65.05 from [redacted] were taken out of his RushCard account. RushCard
considers this issue resolved.
We appreciate [redacted] feedback.
Kathy R.
RushCard Corporate Customer Service,
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] have access to
her funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properly. On November 7, 2015, a
Corporate Customer Service Specialist contacted [redacted] to assist with her Rush
Goals account issue. [redacted] stated that she now has access to her Rush Goals
account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
TelSeptember 6, 2017 VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: [redacted]Complaint number:...
[redacted] Complaint date: July 19, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number #[redacted]. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has not been able to transfer funds from one card to the other card. [redacted] states this caused them to have their electricity shut off because they couldn’t get to their money. RushCard confirms that the card-to-card transfer feature is currently functioning properly. We apologize for the inconvenience that [redacted] experienced during the brief unavailability of this feature. Unfortunately, no compensation will be provided to [redacted] account. The funds in her account were available for use via point of sale transactions, ATM, bill pay, and over the counter withdrawals. On September 13, 2017, we spoke with the [redacted] and she has indicated the issue is resolved. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard, Corporate Customer Service
April 25, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: April 22, 2016 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she transferred funds from her RushCard ending in [redacted]to card ending in [redacted], but was never reflected in her account. [redacted] also stated that she is missing the funds that were transferred. On April 25, 2016, a corporate customer service contacted [redacted] and advised that there are no funds missing from her account. There is no record showing that funds were deducted from [redacted] RushCard account. We appreciate this feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, Tyree T. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, for now. I will take further action if need be.
Regards,
[redacted]
June 23, 2016 VIA ONLINE SUBMISSION: Revdex.com® 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on June 06, 2016. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Documents have been received and bill payment for the amount of $553.21 has been issued to the address on the account. On June 14, 2016, [redacted] account has been permanently closed. [redacted] will receive the bill payment within 7 to 10 business days. A corporate customer service specialist contacted [redacted] and advised her of this information. We appreciate [redacted] feedback. Regards, Tyree T. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your efforts in resolving this important matter.
Regards,
[redacted]