December 23, 2015 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: December 21, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that her direct deposit was scheduled to post to her account for December 11, 2015 and has not yet to receive her funds. [redacted] also stated that her employer sent the funds on December 9, 2015. Rushcard can confirm the following information regarding [redacted] RushCard account. On November 22, 2015, [redacted] direct deposit was received and posted to her account ending in 8194. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On
October 15, 2015, [redacted] RushCard account ending in [redacted] was blocked as a
precautionary measure to prevent any unauthorized transactions being made on
her account. A Corporate Risk Analyst attempted to contact [redacted] and a SMS
message was sent to the mobile number on the account. RushCard required that
[redacted] would need to replace her RushCard.
On November 10, 2015, a replacement card was issued via expedited
delivery to the address on the account with waiving the $30.00 fee. [redacted]
will receive her replacement card within 1-2 business days. Additionally,
RushCard issued a $25.00 courtesy credit to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. There's has not been one member from the Rush card's corporate office team or call center reach out to me. On Saturday October 17, 2015 I went online to check the account balance and se if the funds were available. At the time I logged in the funds were not available. I attempted to use the card on Sunday, October 18, 2015 for a transaction and it declined. On October 19, 2015, I was unable to log in and check the account balance online. Every time I try to log in, an error message pops up. The error message says error on the user name. I thought maybe I entered the wrong password in so I clicked the forgot password tab. When it prompted for me to enter the three digit code on the back of my card, the computer did recognize my card. Which lead me to believe that there was some other issues with Rush card. I do not know if this was related with Rush card allegedly performing updates to their website. Since this alleged update, I and apparently many any more Rush card customers have experience similar problems. Rush card is not protecting the personal information of it's customers, not protecting their customer's funds and making sure that its available as outlined in their card agreement, and not providing proper maintenance and support as paid in each customer's fee to Rush card. Rush card has so many complaints against them it's unbelievable. If you [redacted] the name of the company, a series of complaints come up from a numerous of site. [redacted], [redacted], [redacted], [redacted] news, and [redacted] news to name just a few. On all the sites, people are complaining that can not access their from their Rush card accounts. Rush card is holding customer's money and causing thousands of people financial grief. Rush card shouldn't charge their customers fees, because they're not properly securing their customer's information or protecting them. In April 2015, Rush card and it's representatives blamed me for my account becoming depleted of funds. Actually Rush card was hacked and my account was depleted of all my funds. The only way Rush card even knew was when I used my ATM in one city, a fraudulent transaction occur in another city, and another fraudulent occur another state. Rush card sent out a text alert stating that they locked my account. I called to get more information about what has occurred and was on the phone for hours. While on the phone with Rush card, another fraudulent transaction occurred in another State while the account was suppose to be locked. Nearly every Rush card representative and Rush card supervisor I spoke with was rude and disrespectful to. As a result of this breach, I unable to pay my bills. I had $242.86 in total late fees from my bills and Rush card was so cold and insensitive about the matter. The manager I spoke said no we can't help you. What made worse was I just got paid. I could even buy diapers for my baby or put food on the table for my family.In 2013 Rush card was also not helpful during the Target breach. They cancelled my card and did not even tell me. I found out when I was out having dinner at Denny's. I went to use my rush card to pay for our meal and it declined. I asked them to try again, because it was money on the card. The transaction declined again. I logged into my Rush card account and checked the balance, just be safe. My money was there. I couldn't understand why it was declining. The restaurant manager assumed it was going to be a problem collecting payment for the meal and services, decide to call the police n me. I was so embarrassed about what happened. Lucky I had some money in my car to pay for the food. After leaving the restaurant, I called Rush card to find out what took place. The Rush card representative was unprofessional, insensitive and did not care what just happened. I asked for a supervisor, because I can't get over the experience I am having. The supervisor informs me that Rush card sent me out a replacement card due to the Target Breach. I asked the supervisor to let me know where did Rush card send the card to? The supervisor wants to now verify my information. How interesting that you want to now verify my information. After verifying my information, the supervisor informs me that they mailed the replacement card to an incorrect address. What made the situation even worse was that the address was not the address listed with Rush card. Some random person had a card with my name on it. The supervisor then informs me that its that big of a deal and I probably deserve to have the police called on me. I could not believe that this person just said to me.Rush card treats people poorly, because Rush card's directs their market toward people who have no other options in banking. Rush card has some many complaints against them. Rush card stated they're having problems, but Rush card is not getting their customer's access to their accounts. Rush card needs to be ashamed of themselves for night fighting to protect their customers and their customer's money. Rush card corporate has yet to reach out to me.
Regards,
[redacted]
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 15, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per the previous response,
a $20.00 courtesy credit has been issued to [redacted] RushCard account. [redacted] agreed to the $30.00 expedited card fee and the fee will not be waived. There will not be any other credits applied to
[redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service ...
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. On November 9, 2015,
RushCard received [redacted] direct deposit and posted to her account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 4, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 �...⇄ Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 29, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, On October 19, 2015, RushCard debited $344.14 from [redacted] account to recoup the initial credit issued in advance of the direct deposit posted on 10/16/2015. RushCard issued two supplementary courtesy credits of $344.14 per credit, to recompense [redacted] for the unusual account fluctuations and inconvenience caused by the service interruption. On October 2, 2015, the referrer applied for a RushCard with using a referral code [redacted] at the time of the application. On October 29, 2015, [redacted] contacted RushCard customer service and advised that her account and the referee was never provided the $20.00 refer a friend credit to both of their accounts. The referred cardholder will be required to load a minimum of $40.00 to the new card before the $20/$20 will payout. Attached to the complaint response are screenshots of the two direct deposits that posted to [redacted] account. We appreciate this feedback and sincerely apologize for the inconvenience this has caused. RushCard Corporate Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Prior to filing this complaint, I was told by a a rep at Uni-Rush that there is nothing they could could do to fix the problem thus there is no need for me to speak with them again.
Regards,
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from Stephanie Neal on April 5, 2016. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint
contends that she processed a bill payment on March 13, 2016 in the amount of $912.50.
[redacted] indicates she received an email stating her bill payment was not
processed.
We have researched [redacted] account
and records and have been able to validate her claim that the bill payment
initiated on March 13, 2016 in the amount of $912.50 was indeed deducted from
her available balance and was not processed. We have processed a refund to [redacted] RushCard account in the amount of $912.50 on April 5, 2016.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
RushCard
Corporate Customer Service
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on September 11, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that RushCard would not
release an authorization hold for a purchase that was made on September 9, 2015
in the amount of $21.94. [redacted] also stated she has received conflicting
information from RushCard Customer Service Representatives.
On September 11, 2015, [redacted]
contacted RushCard Corporate Office and was advised by a Customer Service
Specialist that the hold is due to be released on the expiration date of
September 19, 2015. On September 15th and 16th 2015, I
have personally attempted to contact [redacted] regarding the call reviews.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 6, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 25, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted]To Whom It May Concern:This letter is in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on November 8, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources. [redacted]’ complaint states that RushCard holding her
funds from a gas station transaction. [redacted] also stated that she would
like for the funds to be released back to her RushCard account. Per response, On October
23, 2015, a gas hold transaction for the amount of $52.20 was made on Ms.
[redacted]’s account. On October 26, 2015, [redacted] contacted RushCard customer
service to advise that the transaction needed to be released. [redacted] was
advised by the representative that her request will be escalated to the
corporate office. Gas holds are unable to be released sooner than the
expiration date. Per RushCard Cardholder Agreement, when the card is used at an automated fuel dispenser ("pay at the
pump"), the merchant may preauthorize the transaction amount (place a
hold) on the account. If you use your Card
at a restaurant, a hotel, for a car rental purchase, or for similar purchases,
the merchant or we may preauthorize the transaction amount for the purchase
amount. These merchants must settle first and then the transaction can
be released. We appreciate [redacted]’s
feedback and once again we sincerely apologize for the inconvenience this
matter has caused. RushCard Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This in no way assures me of when or how or even IF I will ever see my money again. This fails to put forth any bit of resolve for me. Regards,[redacted]
On June 17th,2016. [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted], posted June 17th, 2016. [redacted] hung up the phone before the dispute agent was able to gather any additional information. UniRush blocked the compromised card and...
issued a replacement card and sent it to the address on file. [redacted] called a few minutes later and spoke with a different agent. Agent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account. On June 27th, 2016, UniRush used its resources via [redacted] to file a chargeback. On July 10th, 2016, UniRush concluded no error occurred. Merchant provided documents showing merchandise was delivered at [redacted] address, [redacted]. Also, [redacted] made four payments to the merchant in the past. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. the reason I do not accept the response is the way it's worded it sounds like they aren't giving me credit even after I sent them a cancellation email from the company where I cancelled the service.
Regards,
[redacted]
November 25, 2015VIA ONLINE SUBMISSION:Revdex.com...
...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 30,
2015, [redacted] filed an error allegation dispute regarding a charge in the
amount of $20.19 that was made on her RushCard account. On November 10, 2015,
RushCard received the signed error allegation dispute form back from [redacted].
As per the RushCard Cardholder Agreement, the dispute process may take up to 45
to 90 days to investigate a claim. Once the claim is final, [redacted] will
receive a letter in the mail regarding the outcome of her dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on June 22, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that two ATM hold
transactions in the amounts of $103.00 and $203.00 settled onto her RushCard account
in April.
On April 22, 2015, [redacted] made two ATM withdrawals in
the amounts of $103.00 and $203.00. The holds for these transactions were systematically
removed on April 24, 2015 without settling to the account. The account settled on April 29, 2015. On
April 28, 2015 [redacted] made two additional withdrawals totaling $315 that
was not available due to the late settlement of the April 22, 2015
transactions. This caused [redacted] to withdrawal the money originally
reserved for the April 22, 2015 ATM transactions twice resulting in a negative
balance. Transactions usually settle
within 2 business days which prevents this situation. A RushCard Corporate Customer
Service Specialist attempted to contact [redacted] to apologize for the inconvenience
that this matter has caused.
We appreciate [redacted]
feedback and RushCard
makes continuous improvements to better serve our cardholders. We encourage
cardholders to keep records of their balance in the event late settlements are
processed from merchants.
September 25, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted]- [redacted] ...
Complaint number: [redacted] Complaint date: September 21, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]- [redacted] complaint contends that she was asked to send in documentation for failed verification. [redacted] states that she requested a replacement card and wasn’t aware she was going through verification. [redacted] would like to get a replacement card and to have access to the funds in her account. Our records indicate that on September 21, 2017 [redacted] failed RushCard’s verification process. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted]. [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. Once the documentation is received RushCard will process a replacement card for [redacted]. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
December 23, 2015 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: December 21, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that her direct deposit was scheduled to post to her account for December 11, 2015 and has not yet to receive her funds. [redacted] also stated that her employer sent the funds on December 9, 2015. Rushcard can confirm the following information regarding [redacted] RushCard account. On November 22, 2015, [redacted] direct deposit was received and posted to her account ending in 8194. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On
October 15, 2015, [redacted] RushCard account ending in [redacted] was blocked as a
precautionary measure to prevent any unauthorized transactions being made on
her account. A Corporate Risk Analyst attempted to contact [redacted] and a SMS
message was sent to the mobile number on the account. RushCard required that
[redacted] would need to replace her RushCard.
On November 10, 2015, a replacement card was issued via expedited
delivery to the address on the account with waiving the $30.00 fee. [redacted]
will receive her replacement card within 1-2 business days. Additionally,
RushCard issued a $25.00 courtesy credit to [redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. There's has not been one member from the Rush card's corporate office team or call center reach out to me. On Saturday October 17, 2015 I went online to check the account balance and se if the funds were available. At the time I logged in the funds were not available. I attempted to use the card on Sunday, October 18, 2015 for a transaction and it declined. On October 19, 2015, I was unable to log in and check the account balance online. Every time I try to log in, an error message pops up. The error message says error on the user name. I thought maybe I entered the wrong password in so I clicked the forgot password tab. When it prompted for me to enter the three digit code on the back of my card, the computer did recognize my card. Which lead me to believe that there was some other issues with Rush card. I do not know if this was related with Rush card allegedly performing updates to their website. Since this alleged update, I and apparently many any more Rush card customers have experience similar problems. Rush card is not protecting the personal information of it's customers, not protecting their customer's funds and making sure that its available as outlined in their card agreement, and not providing proper maintenance and support as paid in each customer's fee to Rush card. Rush card has so many complaints against them it's unbelievable. If you [redacted] the name of the company, a series of complaints come up from a numerous of site. [redacted], [redacted], [redacted], [redacted] news, and [redacted] news to name just a few. On all the sites, people are complaining that can not access their from their Rush card accounts. Rush card is holding customer's money and causing thousands of people financial grief. Rush card shouldn't charge their customers fees, because they're not properly securing their customer's information or protecting them. In April 2015, Rush card and it's representatives blamed me for my account becoming depleted of funds. Actually Rush card was hacked and my account was depleted of all my funds. The only way Rush card even knew was when I used my ATM in one city, a fraudulent transaction occur in another city, and another fraudulent occur another state. Rush card sent out a text alert stating that they locked my account. I called to get more information about what has occurred and was on the phone for hours. While on the phone with Rush card, another fraudulent transaction occurred in another State while the account was suppose to be locked. Nearly every Rush card representative and Rush card supervisor I spoke with was rude and disrespectful to. As a result of this breach, I unable to pay my bills. I had $242.86 in total late fees from my bills and Rush card was so cold and insensitive about the matter. The manager I spoke said no we can't help you. What made worse was I just got paid. I could even buy diapers for my baby or put food on the table for my family.In 2013 Rush card was also not helpful during the Target breach. They cancelled my card and did not even tell me. I found out when I was out having dinner at Denny's. I went to use my rush card to pay for our meal and it declined. I asked them to try again, because it was money on the card. The transaction declined again. I logged into my Rush card account and checked the balance, just be safe. My money was there. I couldn't understand why it was declining. The restaurant manager assumed it was going to be a problem collecting payment for the meal and services, decide to call the police n me. I was so embarrassed about what happened. Lucky I had some money in my car to pay for the food. After leaving the restaurant, I called Rush card to find out what took place. The Rush card representative was unprofessional, insensitive and did not care what just happened. I asked for a supervisor, because I can't get over the experience I am having. The supervisor informs me that Rush card sent me out a replacement card due to the Target Breach. I asked the supervisor to let me know where did Rush card send the card to? The supervisor wants to now verify my information. How interesting that you want to now verify my information. After verifying my information, the supervisor informs me that they mailed the replacement card to an incorrect address. What made the situation even worse was that the address was not the address listed with Rush card. Some random person had a card with my name on it. The supervisor then informs me that its that big of a deal and I probably deserve to have the police called on me. I could not believe that this person just said to me.Rush card treats people poorly, because Rush card's directs their market toward people who have no other options in banking. Rush card has some many complaints against them. Rush card stated they're having problems, but Rush card is not getting their customer's access to their accounts. Rush card needs to be ashamed of themselves for night fighting to protect their customers and their customer's money. Rush card corporate has yet to reach out to me.
Regards,
[redacted]
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 15, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per the previous response,
a $20.00 courtesy credit has been issued to [redacted] RushCard account. [redacted] agreed to the $30.00 expedited card fee and the fee will not be waived. There will not be any other credits applied to
[redacted] RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service ...
November 12, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. On November 9, 2015,
RushCard received [redacted] direct deposit and posted to her account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 4, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 �...⇄ Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 29, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, On October 19, 2015, RushCard debited $344.14 from [redacted] account to recoup the initial credit issued in advance of the direct deposit posted on 10/16/2015. RushCard issued two supplementary courtesy credits of $344.14 per credit, to recompense [redacted] for the unusual account fluctuations and inconvenience caused by the service interruption. On October 2, 2015, the referrer applied for a RushCard with using a referral code [redacted] at the time of the application. On October 29, 2015, [redacted] contacted RushCard customer service and advised that her account and the referee was never provided the $20.00 refer a friend credit to both of their accounts. The referred cardholder will be required to load a minimum of $40.00 to the new card before the $20/$20 will payout. Attached to the complaint response are screenshots of the two direct deposits that posted to [redacted] account. We appreciate this feedback and sincerely apologize for the inconvenience this has caused. RushCard Corporate Customer Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Prior to filing this complaint, I was told by a a rep at Uni-Rush that there is nothing they could could do to fix the problem thus there is no need for me to speak with them again.
Regards,
[redacted]
April 5, 2016
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No. [redacted], which the Revdex.com® (“Revdex.com”)
received from Stephanie Neal on April 5, 2016. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint
contends that she processed a bill payment on March 13, 2016 in the amount of $912.50.
[redacted] indicates she received an email stating her bill payment was not
processed.
We have researched [redacted] account
and records and have been able to validate her claim that the bill payment
initiated on March 13, 2016 in the amount of $912.50 was indeed deducted from
her available balance and was not processed. We have processed a refund to [redacted] RushCard account in the amount of $912.50 on April 5, 2016.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
RushCard
Corporate Customer Service
September 18, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on September 11, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that RushCard would not
release an authorization hold for a purchase that was made on September 9, 2015
in the amount of $21.94. [redacted] also stated she has received conflicting
information from RushCard Customer Service Representatives.
On September 11, 2015, [redacted]
contacted RushCard Corporate Office and was advised by a Customer Service
Specialist that the hold is due to be released on the expiration date of
September 19, 2015. On September 15th and 16th 2015, I
have personally attempted to contact [redacted] regarding the call reviews.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
Tyree T.
Corporate Customer Service
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 6, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 25, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted]To Whom It May Concern:This letter is in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on November 8, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources. [redacted]’ complaint states that RushCard holding her
funds from a gas station transaction. [redacted] also stated that she would
like for the funds to be released back to her RushCard account. Per response, On October
23, 2015, a gas hold transaction for the amount of $52.20 was made on Ms.
[redacted]’s account. On October 26, 2015, [redacted] contacted RushCard customer
service to advise that the transaction needed to be released. [redacted] was
advised by the representative that her request will be escalated to the
corporate office. Gas holds are unable to be released sooner than the
expiration date. Per RushCard Cardholder Agreement, when the card is used at an automated fuel dispenser ("pay at the
pump"), the merchant may preauthorize the transaction amount (place a
hold) on the account. If you use your Card
at a restaurant, a hotel, for a car rental purchase, or for similar purchases,
the merchant or we may preauthorize the transaction amount for the purchase
amount. These merchants must settle first and then the transaction can
be released. We appreciate [redacted]’s
feedback and once again we sincerely apologize for the inconvenience this
matter has caused. RushCard Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This in no way assures me of when or how or even IF I will ever see my money again. This fails to put forth any bit of resolve for me. Regards,[redacted]
On June 17th,2016. [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted], posted June 17th, 2016. [redacted] hung up the phone before the dispute agent was able to gather any additional information. UniRush blocked the compromised card and...
issued a replacement card and sent it to the address on file. [redacted] called a few minutes later and spoke with a different agent. Agent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account. On June 27th, 2016, UniRush used its resources via [redacted] to file a chargeback. On July 10th, 2016, UniRush concluded no error occurred. Merchant provided documents showing merchandise was delivered at [redacted] address, [redacted]. Also, [redacted] made four payments to the merchant in the past. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. the reason I do not accept the response is the way it's worded it sounds like they aren't giving me credit even after I sent them a cancellation email from the company where I cancelled the service.
Regards,
[redacted]
November 25, 2015VIA ONLINE SUBMISSION:Revdex.com...
...⇄ 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 30,
2015, [redacted] filed an error allegation dispute regarding a charge in the
amount of $20.19 that was made on her RushCard account. On November 10, 2015,
RushCard received the signed error allegation dispute form back from [redacted].
As per the RushCard Cardholder Agreement, the dispute process may take up to 45
to 90 days to investigate a claim. Once the claim is final, [redacted] will
receive a letter in the mail regarding the outcome of her dispute. We
appreciate [redacted] feedback. We are dedicated to our customer’s
security and have taken the necessary steps to help dispute the transactions in
question. We will provide notification on the resolution.
RushCard Customer
Service
June 30, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted] on June 22, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that two ATM hold
transactions in the amounts of $103.00 and $203.00 settled onto her RushCard account
in April.
On April 22, 2015, [redacted] made two ATM withdrawals in
the amounts of $103.00 and $203.00. The holds for these transactions were systematically
removed on April 24, 2015 without settling to the account. The account settled on April 29, 2015. On
April 28, 2015 [redacted] made two additional withdrawals totaling $315 that
was not available due to the late settlement of the April 22, 2015
transactions. This caused [redacted] to withdrawal the money originally
reserved for the April 22, 2015 ATM transactions twice resulting in a negative
balance. Transactions usually settle
within 2 business days which prevents this situation. A RushCard Corporate Customer
Service Specialist attempted to contact [redacted] to apologize for the inconvenience
that this matter has caused.
We appreciate [redacted]
feedback and RushCard
makes continuous improvements to better serve our cardholders. We encourage
cardholders to keep records of their balance in the event late settlements are
processed from merchants.
[redacted]
Corporate Customer Service
September 25, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted]- [redacted] ...
Complaint number: [redacted] Complaint date: September 21, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]- [redacted] complaint contends that she was asked to send in documentation for failed verification. [redacted] states that she requested a replacement card and wasn’t aware she was going through verification. [redacted] would like to get a replacement card and to have access to the funds in her account. Our records indicate that on September 21, 2017 [redacted] failed RushCard’s verification process. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted]. [redacted] was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. Once the documentation is received RushCard will process a replacement card for [redacted]. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service