November 20, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On November 18,
2015, A Corporate Customer Service Specialist contacted [redacted] and issued
express cash for the remaining funds on the account and closed the account per
request. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August 4, 2017 VIA ONLINE SUBMISSION: 1 E. 4th STE 600.00 Cincinnati, Ohio 45202 Revdex.com® Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she did a bill payment to the wrong account number and requested it to be cancelled. [redacted] states she was told the bill payment would be cancelled and funds placed back into her account. [redacted] would like her funds placed back into her RushCard account. Our records indicate that the Bill payment for $500.98 was stopped and credited to the RushCard account on August 4, 2017. On August 4, 2017, a corporate customer service representative attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have not received my Payroll, to this day they have suspended my account. Every time I call there is someone from the Philippines who picks up and hangs up, says that they are a supervisor or manager and cannot do anything from there and they have to email the home office. I have spent more than 10 hours on the phone to no avail. They will not copy me on the email and still have my account frozen. My rent is still not paid and accumulating a late charge of $5 a day along with my insurance and car payments.
Regards,
[redacted]
June 27, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: June 26, 2017 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he was charged for the card replacement fee, and would like a refund. [redacted] also states he has not receive his SSI direct deposit for July. Our records indicate that [redacted] contacted RushCard and requested a replacement card on 5/4/2017. A replacement card was also requested on January 29, 2017, this replacement card was completed with no fee assessed, any additional replacement cards there would be a fee of $4.95. Please note the RushCard Cardholder Agreement lists all fees and includes a detailed description of the fees. In addition, the direct deposit for [redacted] in the amount of $714.00 was posted to the RushCard account on June 26, 2017. We appreciate [redacted]eedback and sincerely apologize for the inconvenience this has caused our customer. Corporate Customer Service
VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has not received the credit on her account. [redacted] also states that she wants the money she was promised. [redacted] has now disputed our statement as a non-valid identifier to show proof of the credits issued. On December 31, 2016, [redacted] contacted RushCard customer service and was advised that the UNCLERUSH promotion was credited to her account on December 13, 2016. A RushCard statement has been sent to [redacted] for her review. We are including the December statement along to show the two 25 dollar credits that were issued and then used in wile spending. We have additionally attempted to contact [redacted] and left messages on the phone that we would like to clarify the statement to assist in the accounting process for [redacted]. We appreciate [redacted] feedback. Our goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service. Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I believe I mark that did not accept.. I've finally gotten a hold to a rep, and she says the issue would be handled today..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 19, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 11, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
July 8,2016 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4 th STE. 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on July 7, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he was not able to access his funds in his RushCard account via the ATM. [redacted] also states that he would like his monthly fee for July refunded to his account. [redacted] would like this issue resolved and fees waived on his account. On July 7, 2016, [redacted] contacted RushCard customer service to state that he was not able to retrieve his funds via the ATM machine. On the date of July 7th RushCard did experience an issue regarding ATM access that effected our card holders. As of July 8, 2016 the issue is resolved and the customer can access funds from the ATM. A corporate customer service representative attempted to contact [redacted] on July 8, 2016 to advise of this information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Today, I once again received an email from RushCard once again addressed to David D.. I have a screenshot of the message if this would help drive the point home that RushCard is clearly not fixing the problem.This process is exasperating and reflects very poorly on their organization.
Regards,
[redacted]
November 16, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted]To Whom It May Concern:This letter is...
in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on November 7, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. [redacted] complaint contends that RushCard
processed a bill payment on September 29, 2015 in the amount of $1,186.00. Ms.
[redacted] also stated that she never received the funds. On September 4, 2015, Ms.
[redacted] account was permanently closed by our RushCard Risk Department. On September
29, 2015, an ACH direct deposit in the amount of $1,176.00 was received and
posted to the account. [redacted] contacted RushCard customer service and a
bill payment was processed to the address on the account which takes 7-10
business days to be received. On October 8, 2015, [redacted] contacted customer
service and advised that she had not received the bill payment. The bill
payment was stopped and the funds were manually reversed back to the account on
November 16, 2015. RushCard has reversed the funds back to the remitter which
will take 3 to 5 business days to receive. At that time [redacted] will need to
contact the remitter to retrieve the funds. We appreciate [redacted]
feedback and sincerely apologize for the inconvenience this has caused. RushCard Customer Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint...
number: [redacted] Complaint date: October 27, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she nor her friend has received the $30.00 for the Refer a Friend program. [redacted] also states that she met all the qualifications and wants her $60 for the promotion. From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codes. (i) not be a current RushCard cardholder, (ii) provide the referral ID of the referring cardholder when applying for a card, (iii) set a PIN for his/her new card, and (iv) make a Qualifying Load of funds at least equal to the One-Time Card Fee. Qualifying Load must be made via ACH credit, cash load, or Ingo check deposit. As disclosed in our marketing materials, to qualify for a Refer a Friend promotion, the referred friend must: Our records indicate that [redacted] friend that she referred did not me all the qualifiers for the Refer a Friend promotion. On October 27, 2017 a corporate resolution specialist contacted [redacted] to advise her of this information. A detailed message was left for a callback. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
In [redacted] complaint, she states, on 06/30/2017 fraud transactions posted to her RushCard account, which she then disputed, in result her claim got denied. She is requesting a refund. On June 30, 2017, [redacted] contacted RushCard to dispute PIN and Non-PIN transactions. In her...
subsequent dispute form, she claimed her card was lost and her pin memorized. Based on the above review of transaction-level information, [redacted] claim was denied because the transactions appeared authorized.
February 26, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: ...
[redacted] Complaint date: February 20, 2018 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer 2complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, he is requesting a refunds in the amount of $80 for a charge from [redacted] . Our records indicate [redacted] called in to our service team on February 20, 2018 to question the charge from [redacted]. At the time of the call the transaction was pending therefore the agent advised [redacted] to file a dispute he would need to callback when the transaction posted to the account. Our records show [redacted] has not called back into RushCard to file a dispute on the charge in question. A call was placed to [redacted] on February 26, 2018 regarding this complaint but we were unable to speak with [redacted]. RushCard ask that [redacted] call ###-###-#### to start the dispute process on the charge in question. Any further questions or concerns can be sent to [email protected] Regards, RushCard Corporate Customer Service
December 18, 2015VIA ONLINE SUBMISSION:Revdex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint ID: [redacted] Consumer: [redacted]To Whom It May Concern:This letter is in response to the attached complaint,
Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from
[redacted]. Unirush, LLC which is
the program manager for the RushCard prepaid debit card program takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. [redacted] complaint
states that she was unable to access her direct deposit funds in her RushCard
account. Per our previous response,
[redacted] direct deposit in the amount of $638.22 posted to her account on
10/15/15. [redacted] began conducting
transactions as of 10/24/15. Additionally, [redacted] RushCard received
a $25.00 Loyalty Credit.We appreciate [redacted]
feedback and sincerely apologize for the inconvenience this has caused. Regards, Corporate Customer Service
January
27, 2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case #[redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted] which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on January 25, 2016. UniRush,
LLC which is the program manager for the RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted]
[redacted] complaint contends that he is due $236.00. [redacted] also stated that he would like compensation
in the amount of $2000.00 for loosing his insurance and [redacted].
On January
27, 2016 a Corporate Customer Service Specialist attempted to contact [redacted] for clarification of his complaint. We would be more than happy to
investigate this situation for [redacted] and assist in any way possible, with
additional information.
We appreciate [redacted] feedback.
RushCard Corporate Customer Service,
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On November 18,
2015, A Corporate Customer Service Specialist contacted [redacted] and issued
express cash for the remaining funds on the account and closed the account per
request. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August 4, 2017 VIA ONLINE SUBMISSION: 1 E. 4th STE 600.00 Cincinnati, Ohio 45202 Revdex.com® Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she did a bill payment to the wrong account number and requested it to be cancelled. [redacted] states she was told the bill payment would be cancelled and funds placed back into her account. [redacted] would like her funds placed back into her RushCard account. Our records indicate that the Bill payment for $500.98 was stopped and credited to the RushCard account on August 4, 2017. On August 4, 2017, a corporate customer service representative attempted to contact [redacted] to advise of the following information. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have not received my Payroll, to this day they have suspended my account. Every time I call there is someone from the Philippines who picks up and hangs up, says that they are a supervisor or manager and cannot do anything from there and they have to email the home office. I have spent more than 10 hours on the phone to no avail. They will not copy me on the email and still have my account frozen. My rent is still not paid and accumulating a late charge of $5 a day along with my insurance and car payments.
Regards,
[redacted]
June 27, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: June 26, 2017 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he was charged for the card replacement fee, and would like a refund. [redacted] also states he has not receive his SSI direct deposit for July. Our records indicate that [redacted] contacted RushCard and requested a replacement card on 5/4/2017. A replacement card was also requested on January 29, 2017, this replacement card was completed with no fee assessed, any additional replacement cards there would be a fee of $4.95. Please note the RushCard Cardholder Agreement lists all fees and includes a detailed description of the fees. In addition, the direct deposit for [redacted] in the amount of $714.00 was posted to the RushCard account on June 26, 2017. We appreciate [redacted]eedback and sincerely apologize for the inconvenience this has caused our customer. Corporate Customer Service
VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she has not received the credit on her account. [redacted] also states that she wants the money she was promised. [redacted] has now disputed our statement as a non-valid identifier to show proof of the credits issued. On December 31, 2016, [redacted] contacted RushCard customer service and was advised that the UNCLERUSH promotion was credited to her account on December 13, 2016. A RushCard statement has been sent to [redacted] for her review. We are including the December statement along to show the two 25 dollar credits that were issued and then used in wile spending. We have additionally attempted to contact [redacted] and left messages on the phone that we would like to clarify the statement to assist in the accounting process for [redacted]. We appreciate [redacted] feedback. Our goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service. Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I believe I mark that did not accept.. I've finally gotten a hold to a rep, and she says the issue would be handled today..
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 19, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 11, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
July 8,2016 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4 th STE. 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on July 7, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that he was not able to access his funds in his RushCard account via the ATM. [redacted] also states that he would like his monthly fee for July refunded to his account. [redacted] would like this issue resolved and fees waived on his account. On July 7, 2016, [redacted] contacted RushCard customer service to state that he was not able to retrieve his funds via the ATM machine. On the date of July 7th RushCard did experience an issue regarding ATM access that effected our card holders. As of July 8, 2016 the issue is resolved and the customer can access funds from the ATM. A corporate customer service representative attempted to contact [redacted] on July 8, 2016 to advise of this information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Today, I once again received an email from RushCard once again addressed to David D.. I have a screenshot of the message if this would help drive the point home that RushCard is clearly not fixing the problem.This process is exasperating and reflects very poorly on their organization.
Regards,
[redacted]
November 16, 2015VIA
ONLINE SUBMISSION:RevDex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted]To Whom It May Concern:This letter is...
in
response to the attached complaint, Complaint No. [redacted], which the RevDex.com® (“Revdex.com”) received from [redacted] on November 7, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources. [redacted] complaint contends that RushCard
processed a bill payment on September 29, 2015 in the amount of $1,186.00. Ms.
[redacted] also stated that she never received the funds. On September 4, 2015, Ms.
[redacted] account was permanently closed by our RushCard Risk Department. On September
29, 2015, an ACH direct deposit in the amount of $1,176.00 was received and
posted to the account. [redacted] contacted RushCard customer service and a
bill payment was processed to the address on the account which takes 7-10
business days to be received. On October 8, 2015, [redacted] contacted customer
service and advised that she had not received the bill payment. The bill
payment was stopped and the funds were manually reversed back to the account on
November 16, 2015. RushCard has reversed the funds back to the remitter which
will take 3 to 5 business days to receive. At that time [redacted] will need to
contact the remitter to retrieve the funds. We appreciate [redacted]
feedback and sincerely apologize for the inconvenience this has caused. RushCard Customer Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]
[redacted]...
Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint...
number: [redacted] Complaint date: October 27, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she nor her friend has received the $30.00 for the Refer a Friend program. [redacted] also states that she met all the qualifications and wants her $60 for the promotion. From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codes. (i) not be a current RushCard cardholder, (ii) provide the referral ID of the referring cardholder when applying for a card, (iii) set a PIN for his/her new card, and (iv) make a Qualifying Load of funds at least equal to the One-Time Card Fee. Qualifying Load must be made via ACH credit, cash load, or Ingo check deposit. As disclosed in our marketing materials, to qualify for a Refer a Friend promotion, the referred friend must: Our records indicate that [redacted] friend that she referred did not me all the qualifiers for the Refer a Friend promotion. On October 27, 2017 a corporate resolution specialist contacted [redacted] to advise her of this information. A detailed message was left for a callback. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
In [redacted] complaint, she states, on 06/30/2017 fraud transactions posted to her RushCard account, which she then disputed, in result her claim got denied. She is requesting a refund. On June 30, 2017, [redacted] contacted RushCard to dispute PIN and Non-PIN transactions. In her...
subsequent dispute form, she claimed her card was lost and her pin memorized. Based on the above review of transaction-level information, [redacted] claim was denied because the transactions appeared authorized.
February 26, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: ...
[redacted] Complaint date: February 20, 2018 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer 2complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, he is requesting a refunds in the amount of $80 for a charge from [redacted] . Our records indicate [redacted] called in to our service team on February 20, 2018 to question the charge from [redacted]. At the time of the call the transaction was pending therefore the agent advised [redacted] to file a dispute he would need to callback when the transaction posted to the account. Our records show [redacted] has not called back into RushCard to file a dispute on the charge in question. A call was placed to [redacted] on February 26, 2018 regarding this complaint but we were unable to speak with [redacted]. RushCard ask that [redacted] call ###-###-#### to start the dispute process on the charge in question. Any further questions or concerns can be sent to [email protected] Regards, RushCard Corporate Customer Service
December 18, 2015VIA ONLINE SUBMISSION:Revdex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint ID: [redacted] Consumer: [redacted]To Whom It May Concern:This letter is in response to the attached complaint,
Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from
[redacted]. Unirush, LLC which is
the program manager for the RushCard prepaid debit card program takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. [redacted] complaint
states that she was unable to access her direct deposit funds in her RushCard
account. Per our previous response,
[redacted] direct deposit in the amount of $638.22 posted to her account on
10/15/15. [redacted] began conducting
transactions as of 10/24/15. Additionally, [redacted] RushCard received
a $25.00 Loyalty Credit.We appreciate [redacted]
feedback and sincerely apologize for the inconvenience this has caused. Regards, Corporate Customer Service
January
27, 2016
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case #[redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted] which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on January 25, 2016. UniRush,
LLC which is the program manager for the RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted]
[redacted] complaint contends that he is due $236.00. [redacted] also stated that he would like compensation
in the amount of $2000.00 for loosing his insurance and [redacted].
On January
27, 2016 a Corporate Customer Service Specialist attempted to contact [redacted] for clarification of his complaint. We would be more than happy to
investigate this situation for [redacted] and assist in any way possible, with
additional information.
We appreciate [redacted] feedback.
RushCard Corporate Customer Service,