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Jedi Tattoo Reviews (3714)

Dear Cardholder, This letter is a correction letter regarding the claim referenced aboveOn, February 9, we sent you a letter informing that we have made a final determination regarding your claim stating that there was no error foundHowever, your claim was inadvertently resolved in error
We have reviewed your account and please to inform you that an ERROR OCCURREDBased on our investigation, we have concluded an error occurredAs a result, credit in the amount of $ was posted to your account on February 15, and any applicable fee(s) have been reversedThis is considered permanent and we have closed this dispute caseWe apologize for any inconvenience this may have caused youIf you have any questions, please contact the number on the back of your cardSincerely, Dispute Resolution Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Customer called Revdex.com and indicated matter is resolved, thanks to Revdex.com for their help

I still have yet to hear from Rush card it's past the 60days *** corrected the problem so why hasn't Rush card given me my money back

November 25, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 13,
2015, *** *** filed an unauthorized transaction dispute regarding charges
that were made on her account *** *** have not sent back the signed
unauthorized transaction dispute form to qualify for a provisional creditThe
dispute form was sent to the email address on the account, ***_***
As per the RushCard Cardholder Agreement, the dispute process may take up to
to days to investigate a claim. Once the claim is final, *** *** will
receive a letter in the mail regarding the outcome of her disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.*** ***:In my original complaint I mention that when my purse was stolen from my vehicle, my wallet was includedIn that wallet was me and my childrens' social security cards, my driver's license, other debit cards and a few different credit cardsThe perpatrator had any piece of information needed to identify and successfully make pin changes to the Rush card only! ***'s mission is to refund any monies fraudulently withdrawn from the account holders accountIn lamen's term, I did not permit the theft and the transactions were not authorizedPlease do not patronize meYou continously speak of a dispute letterI reached out to the Rudhcard headquarters because I was not getting resolution through the customer service centerI have not at this point received any feed back about why I was deniedPlease forward me all documents regarding the denial so that I may review them and take action as you demand
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This information has already given this information on two occasions and they have still not resolved this issueI have also spent a considerable amount of time on the phone with them and this problem still hasn't been taken care of
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This generic response is inaccurate. I am not locked out of my account. My money in my account is missing and there was a merchant refund to my account that has not posted. I have e-mailed, called and no one has returned my call nor responded to my e-mail, every-time I actually get a representative on the phone they either hang up or tell me they have to escalate it to corporate. This has been escalated at least times.I have attached documentation that shows the merchant credited it. I sent this to RushCard and they told me their systems are still down and they cannot see the attachment. They say the corporate office will call me and no one ever does.How long do I have to go back and forth about my money. This company is not responding and we are unable to reach a resolution. What is the next step? Now you also have the documentation, it has now been days without my funds I have had my utilities interrupted because of this. This company needs to fix my situation so I can close this account. No customer should have to experience this frustration. I would also like to make this complaint public. Other people should know how this company treats it's customers.Please let me know what I need to do at this point. This company is not trying to resolve this matter and I have become overly frustrated. I'm ready to take further action in this matter
Regards,
*** ***

October 23,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The reason I don't accept their response is cause as you can see in one of the attachments my balance clearly says 6,when I checked my account there was only 3,dollars in my accountThen as you can see in the other attachment three card to card transfers were made to my girlfriend Connie B.' s cardI didn't authorize this transfer and neither did ConnieWe contacted rushcard by phone at 1-866-RUSHCARD on Friday October 30, we were on the phone with them over 3hours and bounced around from one person to another and nothing was resolvedThis is why I don't accept their replyI just want my money put back onto my card
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The funds still haven't been put back in to my account and I still have been unable to speak to someone who can resolve this issueAccording to them, their "glitch" took place on the 12th of OctoberI had issues then (my direct deposit was late and I was unable to access any funds) but I regained access and this happened almost a week after this "glitch" and the issue still hasn't been resolved almost weeks later
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Vanessa Coleman
4/23/
Complaint
My Social Security Deposit was returned and mangers told me it was still there and pending deposit after I submitted all documents
On 3/19/around 1am (PST) I received a notification to call Rush card so they can release a pending direct deposit.I called & spoke with a rep that state I have
a pending deposit on over $10K & in order to have the funds released I had to send them a copy of my ID, SS Card and a letter/document explaining why I am receiving these funds & that Rush Card can only hold the deposit for days & after that it would be returned.I thought that was very strangeI've been with Rush Card since & I use this card to receive my Disability that comes from the US Treasury every month since At that time I informed the rep that when dealing with the Federal Government it can take up to weeks before I receive any documentation in the mail stating what the funds are forI called back later in the day on 3/spoke with a manager & told them my concerns and explained everything all over again, the manager told me I could submit a screenshot from my online account with the US treasury, that shows my Full Name, the date & amount of the depositI submitted all the documents by uploading to the site in which they received in a matter of minutesThe manager states ok I have the document, I will submit to our Corporate Account Executive to review and we will have an answer in 1-business daysKeep in mind that this was on a ThursdaySo the manager said that Monday 3/will the 2nd daySo on Monday 3/I call & the rep tells me the document doesn't have enough proof, and that my name does not show on the screen shot, I have to explain to the rep that my name is on the top right of the screen shot & again explained how long it takes to receive mailThe rep says he will re-submit with the new info I gave him & in re-submitting it will take another 1-business days (Wed 3/25), I call back the next day Tuesday 3/for an update, I speak with another manager and he says the Execrejected and needed a letter, I told him the same story about how long it takes to receive the letter, but they have a document that shows the amount, who it came from and my name, not to mention this is the same facility that has been depositing on this card since every monthThis manager stated he sent the Exec an email explaining EVERYTHING and tells me it will take up to 1-business days to hear a response back to see if he can release itWednesday 3/25, I call back speak to another manager, go thru the whole situation again & he checks my account has tells me it's still been rejected & they need other proofI mention all the other deposits that have come from the same location every month since he says well that should make it no problem for the funds to be releasedhe says, this is day #of the day we can hold your deposit and he then says I am sending a high priority request to the account Execto hold your funds so that they will not be returned (I explained that if they are returned it may take another weeks for me to get these funds back and they are needed to pay for another surgery to restore my ankle)He informs me there is no request to return your funds don't worry about it and to give it 1-business days for an answerOn Thursday 3/26/(the 7th day) I upload and call Rush card and tell them I just receive the letter they requested, I was transferred to a manager the stated this was the document that was need and he stated he resubmitted to the Account Exec to release the deposit into my accountThe manager stated that the Account office was closed @ 2:30pm PST & that I needed to wait another 1-business days before the funds will be released.I got upset and reminded them that I have been calling since 3/to release this deposit & it was the 7th dayHe assured me the deposit would not be returned but will be release after reviewedCalled back on 3/27told to wait no respon
Desired Resolution
I would like to be compensated for any and all late fees and stress I have inquired from the time this incident occurred
Consumer Business Dialog

November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account information*** *** has set up a new pin number and
is using her RushCard We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service

3/22/2017To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, there unauthorized transactions on her RushCard totaling $she disputed the charges, filed a police report, and return the dispute form; however, provisional credit has yet to be issued to their account Our record indicated on Febuary 28th, *** *** contacted RushCard to file an unauthorized dispute totaling $2,*** *** claimed her card had been in her possessionOn March 14, 2017, *** *** claim was denied due to no error foundWe concluded this was not a counterfeit case

June 30, VIA ONLINE SUBMISSION: Revdex.com E4th Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: June 19, To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard blocked her account and that she was not notified of this information. *** *** would like to have access to her funds by having a check sent overnight to her On June 5, 2017, *** *** RushCard account ending in *** was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account*** *** contacted our customer service and was advised per policy and procedure she would need to answer specific identity questions based on public information*** *** was unsuccessful in answering all questions and thus we require her to submit into us identification documentationWe request copies of identification documentation as follows: valid Driver’s License/State ID, social security card and proof of address dated within the last daysAs of date we have requested a copy of *** *** social security card. A corporate customer service representative contacted *** *** on June 29, to advise of this information We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service

February 10,
VIA ONLINE
SUBMISSION:
RevDex.com
W Seventh St Suite
Cincinnati Ohio
Re: Consumer: *** ***
Complaint number:
***
Complaint
date: February 5,
To Whom It May Concern:
This
letter is in response to the consumer complaint # *** referenced
above. UniRush, LLC which is the program
manager for the Rushcard prepaid debit card program takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
*** *** complaint contends that on January 5, she
contacted RushCard customer service to request a replacement card*** ***
also stated that she was provided the previous routing and account information to
receive her tax refund onto her RushCard *** *** requested to locate her tax refund
deposit and post the funds to her account
On January 5, 2016, ** *** contacted RushCard customer
service to order a replacement card and for direct deposit information. A customer service representative provided *** *** the previous routing and account information. On February
2, *** *** contacted RushCard and inquired about the status of her tax
refund deposit. On February 10, a corporate
customer service specialist contacted *** *** regarding her tax refund
deposit not being received. *** ***
advised that she set up her tax refunds deposit to a different prepaid company
We appreciate *** *** feedback and our goal is to
provide financial convenience supported by reliable customer service
Regards,
RushCard Corporate Customer Service

March 8,
VIA ONLINE SUBMISSION:
RevDex.com
W Seventh St
Suite
Cincinnati Ohio
Re: Consumer: *** ***
Complaint number:
Complaint date: March 1,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
*** ***
complaint contends that she would like a refund for an error allegation dispute
for a transaction in the amount of $that was made on September 11,
On October 7, *** *** contacted
RushCard customer service to file an error allegation dispute. On December 8, 2015, *** *** error
allegation dispute was determined to be deniedBased on the disputes
department investigation in conclusion, no error was found regarding ** ***
dispute. A letter was sent to *** ***
indicating the resolution of the disputeOn March 4, 2016, a corporate
customer service specialist attempted to contact *** *** to discuss the
resolution
If
*** *** does not agree with the outcome of the dispute, a rebuttal letter
may be sent to reopen the denied error allegation dispute*** *** will need
to fax the rebuttal letter and any additional documentation to the disputes
department at ###-###-####We encourage *** *** to work with the merchant
to resolve any issues regarding products or services renderedRushCard has
determined that the transaction was completed as requested
We
appreciate *** *** feedbackOur goal is to provide financial convenience
and security supported by efficient dispute process. We research each claim we receive and make
final judgment based on cardholder agreement and merchant input when possible
RushCard Corporate
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
[It would of been courtiest if they had not messed my account up and put me in a bind with livelihood to support my family and IIt also will be a courtesy that rushcard put money on my actual card and not at an expired ending in *** that I still have no access toI'm furious and disgusted at his point and still suffering from monies that I earned and have no access to including money that I had and never saw againRush card needs to stop with the lies if this is not remedied as soon as possible I will be forced to take other actions.]
Regards,
*** ***

October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I cannot access my account on line or otherwise.....this is not because you cost me all of my earning but because you have my account suspended. There will be nothing that will resolve this complaint other than the recovery of the late fees that I am still trying to catch up from that RUSHCARD induced because of their lack of customer service and all around business/banking procedures
Regards,
*** ***

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