October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 22, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** ***’ complaint states he has unauthorized transaction of around $***on his accountThe complaint also states that he is not able to reach customer service and he is being taken advantage ofcount records indicate *** ***’ has filed dispute for the unauthorized transaction but it was not found in his favorRushCard did issue $loyalty credit to *** *** account due to the conversion If *** *** do not agree with the outcome of the dispute he may send a rebuttal letter to reopen the denied unauthorized transaction dispute*** *** will need to fax the rebuttal letter and any additional documentation to the disputes department at 917-383-We encourage *** *** to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requestedWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to coomplaint ID ***, and have determined that this does not resolve my complaint. $fee was not applied.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I Am asking the Revdex.com to obtain all documents use to determine this poor and lack of proper training decision from unirushI have provided documents showing I was traveling for work while me unirush, capital one and company card were taken at the Louisville airport and used in areas I have been fighting this battle with with unirush since November. Unirush is very rude and not corporative with this matter and there are millions of others who have faced this exact same issues with unirushI asking for my refund other wise I will have to take legal action and go to the media Tgank youToTo
Regards,
*** ***
Because they have already sent cards and they never make it to the addressThen they will try to get me to pay $to have it expeditedOnly one to make it after two cards was the ***The card that the funds were transferred to was supposed to be replaced by the *** card that I have access to and the other card was supposed to be canceled. I have the *** card and it has been active for little over a yearThey just need to transfer the money to the right card or reverse the funds back or credit the right card. That mistake is on them. This is the only result I will be happy withI DO NOT WANT TO GO THROUGH THE PROCESS OF RECEVING ANOTHER CARD WHEN I ALREADY HAVE ONE THAT IS ACTIVE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The response that the company has stated is very falseThey never informed me that the $was an error and not an creditWhen I called them they told me that it was my fault and that they could not refund me my moneySo they never informed me about any credits and they never gave me any credit for the inconvenienceI had an credit from my direct deposit and a credit from rushcard and they came back into my account and took that out causing an prepaid account to go negativeI want a full refund and my account fix.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** Good morning, Your company has asked my husband to submit documents to verify his identity to remove the security code someone placed on his account (WHICH ON 1/10/I RECEIVED AN EMAIL RESPONSE SAYING THE SECURITY CODE WILL BE REMOVED IN 2-BUSINESS DAYS BUT IT’S STILL THERE MONTHS LATER) and since he does not have access to the computer, I have submitted the required documents so that the security code can be removed several times back in January for him, and now months later when he called last night the security code is still thereI have even reached out to the Revdex.com, I feel like this is ridiculous, when I submit the paper work for him, you untrained representatives think I am trying to get information about his account and I’m not, I am only submitting the paper work for him to have the security code removed. AGAIN I AM NOT TRYING TO GET INFORMATION ON HIS ACCOUNT!!!!!!!!!!!!!!!!!!! Full name….*** ***Email address ….***Last four ss# ……***Last four digits of the card……***Phone number …… ###-###-#### From: Rushcard Customer Service [mailto:[email protected]] Sent: Tuesday, January 10, 10:AMTo: *** *** ***Subject: RE: RE: *** *** (*** ***) Hello ***,Thank you for contacting RushCard Member Services.We have received the necessary documents required to resolve your concernPlease allow 1-business days for the documents to be verifiedOnce the documents are verified an update will be available on your accountPlease check back with us in 1-business days.If you need further assistance, please do not hesitate to email us. Sheryl R.Member Services Representative
November 15, VIA ONLINE SUBMISSION: Revdex.com E4th Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: November 14, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard is holding is funds hostage and that he cannot speak with a live person. *** *** would like to have access to his funds On November 6, 2016, *** *** RushCard account ending in was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account On November 15, *** *** RushCard account has been reviewed, and a replacement card has been processed. A corporate customer service representative contacted *** *** on November 15, to advise of this information, and to assist with the remaining funds on the RushCard account. We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint she states she filed an unauthorized dispute with RushCard, but she has yet to receive provisional credit when she was told she would receive it*** *** is requesting a refund Our records indicate on March & 17, 2017, *** *** contacted RushCard to file disputes on multiple transactions totaling $*** *** claimed the transactions were fraudulently made without her authorizationFor each dispute filed *** *** failed to return the dispute form within a time matter, she was advised to return the dispute form signed within the ten business daysHowever, on March 27, *** *** only returned one dispute form for the case opened March 11, past the ten business daysAlso, we have received documents from the disputed merchants confirming *** *** indeed made the transactions and benefited from themThe documents have *** *** mailing address as the shipping address, her phone number and email addressWe will be sending them to her address including the denial letter
November 6, VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceOn October 31, 2015,
a transaction was made on *** *** RushCard account in the amount of
$from *** *** *** contacted RushCard customer service to file
a dispute for the transactionThe transaction was still in pending status at
the time *** *** contacted RushCard and was advised that a dispute can be
filed after the transaction has settledAs of November 6, 2015, the transaction
has settled to the account and *** *** may file a dispute regarding the
transaction that was made on her accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 23, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, at
this time, our system is up and running and *** *** has access to his funds
and account informationRushCard customer service are currently taking incoming
phone calls and are not experiencing any long wait times*** *** can
contact our corporate office at ###-###-#### for further assistance We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
I am totally confusedI have had a Rush Card since without any problems up until about months agoI don't understand how some of the funds withdrawn out of my account were refunded back to me but other transactions weren'tThe other transactions were from the exact same merchant and this is after I complained several times about this same issueI was given a new Rush Card every time because I was told that my account had been compromisedI got absolutely no feedback from Rush Card besides the automatic emails response that is sentBut after contacting the Revdex.com I have gotten a response, which is peculiarI received a phone call from a Rush Card representative who told me she attempted to expedite my new card to me & the fee was wavedShe later comes back during that same conversation and tells me that my account has been deleted and I need to apply all over again for a new Rush CardI don't want to apply for another Rush CardI simply want the funds that were unauthorized withdrawn from my account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
That response is not good enough for me That's basically saying they aren't doing anything You should be able to tell me what steps are being taken to rectify this situation I just want to understand what exactly are they doing that takes up to days? What have they done so far? Rush Card is getting a bad name, first that update mess that left millions of people out of their money for weeks & now this I don't want to keep going back & forth with them I just want my money back
Regards,
*** ***
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account informationWe are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. Additionally, RushCard
has reversed the $expedited card fee back to *** *** accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I received my Rush Card in the mail on Friday, October However, I have been able to receive express cash by Rush Card through *** *** due to lack of information on Rush Card's endAlso, I am waiting to hear a review of my case for $that I believe is still owed to me by Rush CardThis case is not closed until express cash and the $in cancellation fees is given to me.
Regards,
*** ***
Revdex.com,I sent the rush card people and copied of my duke engery bill for the proof of address as they requestedI still feel that this has cause me an great inconvenience when they canceled my card for no apparent reason and to not handle themselves properly
February 12, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: ***
*** Complaint number: *** Complaint date: February 8, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she is disputed a charge; however, she was given credit for all disputed charges Our records indicate on December 15, 2017, *** *** filed a claim of an unauthorized transactions totaling $160.83. *** *** was provided with a provisional credit in the amount of $on January 1, 2018. *** *** had several transactions totaling $that we not eligible for provisional credit due to Reg E guidelines. *** *** can refer to her Cardholder Agreement regarding the Reg E guidelines. RushCard sent *** *** a letter explaining this on December 26, A rebuttal letter was received from *** *** on these charges January 27, The rebuttal to the denial of the claim regarding Reg E was again denied and an additional letter was sent to *** ***. *** *** does still have an open claim in progress for $in which a provisional credit was provided. *** *** will receive additional information from RushCard on this claim Sincerely, RushCard Corporate Customer Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 22, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
count records indicate *** ***’ has filed dispute for the unauthorized transaction but it was not found in his favorRushCard did issue $loyalty credit to *** *** account due to the conversion If *** *** do not agree with the outcome of the dispute he may send a rebuttal letter to reopen the denied unauthorized transaction dispute*** *** will need to fax the rebuttal letter and any additional documentation to the disputes department at 917-383-We encourage *** *** to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requestedWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Complaint date: December 16, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** ***’ complaint states he has unauthorized transaction of around $***on his accountThe complaint also states that he is not able to reach customer service and he is being taken advantage of
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to coomplaint ID ***, and have determined that this does not resolve my complaint. $fee was not applied.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I Am asking the Revdex.com to obtain all documents use to determine this poor and lack of proper training decision from unirushI have provided documents showing I was traveling for work while me unirush, capital one and company card were taken at the Louisville airport and used in areas I have been fighting this battle with with unirush since November. Unirush is very rude and not corporative with this matter and there are millions of others who have faced this exact same issues with unirushI asking for my refund other wise I will have to take legal action and go to the media Tgank youToTo
Regards,
*** ***
Because they have already sent cards and they never make it to the addressThen they will try to get me to pay $to have it expeditedOnly one to make it after two cards was the ***The card that the funds were transferred to was supposed to be replaced by the *** card that I have access to and the other card was supposed to be canceled. I have the *** card and it has been active for little over a yearThey just need to transfer the money to the right card or reverse the funds back or credit the right card. That mistake is on them. This is the only result I will be happy withI DO NOT WANT TO GO THROUGH THE PROCESS OF RECEVING ANOTHER CARD WHEN I ALREADY HAVE ONE THAT IS ACTIVE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The response that the company has stated is very falseThey never informed me that the $was an error and not an creditWhen I called them they told me that it was my fault and that they could not refund me my moneySo they never informed me about any credits and they never gave me any credit for the inconvenienceI had an credit from my direct deposit and a credit from rushcard and they came back into my account and took that out causing an prepaid account to go negativeI want a full refund and my account fix.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** Good morning, Your company has asked my husband to submit documents to verify his identity to remove the security code someone placed on his account (WHICH ON 1/10/I RECEIVED AN EMAIL RESPONSE SAYING THE SECURITY CODE WILL BE REMOVED IN 2-BUSINESS DAYS BUT IT’S STILL THERE MONTHS LATER) and since he does not have access to the computer, I have submitted the required documents so that the security code can be removed several times back in January for him, and now months later when he called last night the security code is still thereI have even reached out to the Revdex.com, I feel like this is ridiculous, when I submit the paper work for him, you untrained representatives think I am trying to get information about his account and I’m not, I am only submitting the paper work for him to have the security code removed. AGAIN I AM NOT TRYING TO GET INFORMATION ON HIS ACCOUNT!!!!!!!!!!!!!!!!!!! Full name….*** ***Email address ….***Last four ss# ……***Last four digits of the card……***Phone number …… ###-###-#### From: Rushcard Customer Service [mailto:[email protected]] Sent: Tuesday, January 10, 10:AMTo: *** *** ***Subject: RE: RE: *** *** (*** ***) Hello ***,Thank you for contacting RushCard Member Services.We have received the necessary documents required to resolve your concernPlease allow 1-business days for the documents to be verifiedOnce the documents are verified an update will be available on your accountPlease check back with us in 1-business days.If you need further assistance, please do not hesitate to email us. Sheryl R.Member Services Representative
November 15, VIA ONLINE SUBMISSION: Revdex.com E4th Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: November 14, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard is holding is funds hostage and that he cannot speak with a live person. *** *** would like to have access to his funds On November 6, 2016, *** *** RushCard account ending in was blocked as a precautionary measure to prevent any unauthorized transactions being made on his account On November 15, *** *** RushCard account has been reviewed, and a replacement card has been processed. A corporate customer service representative contacted *** *** on November 15, to advise of this information, and to assist with the remaining funds on the RushCard account. We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint she states she filed an unauthorized dispute with RushCard, but she has yet to receive provisional credit when she was told she would receive it*** *** is requesting a refund Our records indicate on March & 17, 2017, *** *** contacted RushCard to file disputes on multiple transactions totaling $*** *** claimed the transactions were fraudulently made without her authorizationFor each dispute filed *** *** failed to return the dispute form within a time matter, she was advised to return the dispute form signed within the ten business daysHowever, on March 27, *** *** only returned one dispute form for the case opened March 11, past the ten business daysAlso, we have received documents from the disputed merchants confirming *** *** indeed made the transactions and benefited from themThe documents have *** *** mailing address as the shipping address, her phone number and email addressWe will be sending them to her address including the denial letter
November 6, VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceOn October 31, 2015,
a transaction was made on *** *** RushCard account in the amount of
$from *** *** *** contacted RushCard customer service to file
a dispute for the transactionThe transaction was still in pending status at
the time *** *** contacted RushCard and was advised that a dispute can be
filed after the transaction has settledAs of November 6, 2015, the transaction
has settled to the account and *** *** may file a dispute regarding the
transaction that was made on her accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 23, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, at
this time, our system is up and running and *** *** has access to his funds
and account informationRushCard customer service are currently taking incoming
phone calls and are not experiencing any long wait times*** *** can
contact our corporate office at ###-###-#### for further assistance We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
I am totally confusedI have had a Rush Card since without any problems up until about months agoI don't understand how some of the funds withdrawn out of my account were refunded back to me but other transactions weren'tThe other transactions were from the exact same merchant and this is after I complained several times about this same issueI was given a new Rush Card every time because I was told that my account had been compromisedI got absolutely no feedback from Rush Card besides the automatic emails response that is sentBut after contacting the Revdex.com I have gotten a response, which is peculiarI received a phone call from a Rush Card representative who told me she attempted to expedite my new card to me & the fee was wavedShe later comes back during that same conversation and tells me that my account has been deleted and I need to apply all over again for a new Rush CardI don't want to apply for another Rush CardI simply want the funds that were unauthorized withdrawn from my account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
That response is not good enough for me That's basically saying they aren't doing anything You should be able to tell me what steps are being taken to rectify this situation I just want to understand what exactly are they doing that takes up to days? What have they done so far? Rush Card is getting a bad name, first that update mess that left millions of people out of their money for weeks & now this I don't want to keep going back & forth with them I just want my money back
Regards,
*** ***
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account informationWe are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. Additionally, RushCard
has reversed the $expedited card fee back to *** *** accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I received my Rush Card in the mail on Friday, October However, I have been able to receive express cash by Rush Card through *** *** due to lack of information on Rush Card's endAlso, I am waiting to hear a review of my case for $that I believe is still owed to me by Rush CardThis case is not closed until express cash and the $in cancellation fees is given to me.
Regards,
*** ***
Revdex.com,I sent the rush card people and copied of my duke engery bill for the proof of address as they requestedI still feel that this has cause me an great inconvenience when they canceled my card for no apparent reason and to not handle themselves properly
February 12, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: ***
*** Complaint number: *** Complaint date: February 8, To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states she is disputed a charge; however, she was given credit for all disputed charges Our records indicate on December 15, 2017, *** *** filed a claim of an unauthorized transactions totaling $160.83. *** *** was provided with a provisional credit in the amount of $on January 1, 2018. *** *** had several transactions totaling $that we not eligible for provisional credit due to Reg E guidelines. *** *** can refer to her Cardholder Agreement regarding the Reg E guidelines. RushCard sent *** *** a letter explaining this on December 26, A rebuttal letter was received from *** *** on these charges January 27, The rebuttal to the denial of the claim regarding Reg E was again denied and an additional letter was sent to *** ***. *** *** does still have an open claim in progress for $in which a provisional credit was provided. *** *** will receive additional information from RushCard on this claim Sincerely, RushCard Corporate Customer Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service