This matter is not close on the behalf I have not receive my funds back that was used to pay something I did not authorize or gave anyone permission to use my card RUSHCARD sent me a letter that say no error occur but *** *** said them funds was return back to the card holder what is RUSHCARD so if the returns want back to my rush card where is my money becuse *** said that the funds did not go back to them if RUSHCARD found that no error had occurred so RUSHCARD have my funds now on 03/01/at 7:35pm I get a call from someone from RUSHCARD name Viaa from # ###-###-#### about this matter till me that my funds will be mail to me and if I had any question I can reach them at # ###-###-#### now I contact the number and can not get in touch with anyone so my family lawyes is file a law suit against RUSHCARD so this matter is NOT CLOSE into I recover my funds back that was tooking from me
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 3,
2015, *** *** contact RushCard Customer Service and advised of the pending
unauthorized transactions on her account*** *** was advised a dispute
could be filed once or if the transactions settle on the accountA customer service
representative processed a replacement card via expedited delivery with waiving
the $feeOn November 7, 2015, the unauthorized transactions settled on
*** *** account*** *** will need to contact RushCard customer
service to file a dispute regarding the unauthorized transactionsWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August 26, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: August 2, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he still has not received his check that was processed on 8/15/He also states he would like for his check to be it sent to the correct address On August 25, after additional review, RushCard has determined that *** *** check was not received due to a system limitationTherefore, he will not be able to receive the check via mailOn August 25, a RushCard corporate customer service specialist attempted to contact *** *** to offer an express cash for the remaining funds on his accountThe phone number provided in the complaint is not invalidOn August 26, express cash in the amount of $was issued to *** *** for the funds on the account We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused RushCard, Corporate Customer Service
This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** states in her complaint she filed a dispute after unauthorized transactions posted to her accountShe is requesting a refund Our records indicate on June 30, 2017, *** *** contacted RushCard to file an unauthorized disputeIn her subsequent dispute form *** *** claim her card was in her possession and her pin memorizedBased on the information above, *** *** claim was denied
December 7, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
information. *** *** is making
transactions on her RushCard accountCard number ending in *** is activatedOn
December 1, 2015, a $courtesy credit was applied to *** ***
RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account informationThere is no record showing that *** *** is
missing funds from her RushCard accountAs a Thank You to our cardholders for
sticking with us, we have announced a Fee Holiday beginning November 1,
and continuing through February 29, 2016.
For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/Additionally, a
$courtesy credit was issued to *** ***’ RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This company is full of crap! Excuse my language! I received the letter that was allegedly sent out on It was clearly mailed on and I received it on at my place of employmentI have attached the documents I am confused because in the letter that I have attached the address this as an error when its clearly an issue of fraud! I am suspecting that this company has had a breach in its security and doesn't want to address that and they are looking for me to just let them take my money that I worked forI will be sending them a letter today requesting all investigation reports in the caseThank you for your assistance but there is something not right about this company!
Regards,
*** ***
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and *** *** has access to her funds and account
informationIn addition, as a Thank You to our cardholders for sticking with
us, we have announced a Fee Holiday beginning November 1, and continuing
through February 29, 2016. For more
details, please visit https://blog.rushcard.com/rushcard-fee-holiday/After further
research, we show records that *** *** was not affected by the
conversion and her RushCard is working properlyOn October 15, 2015, a $
transaction was debited from *** *** RushCard accountIf *** *** does not agree with the transaction that settled on her account, she
will need to contact RushCard customer service to file a disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 25, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Mr*** have access to
his funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I am not accepting this offer due to it is not the full amount of $105.46, minus the $already reimbursed by Rushcard I am now owed $80.46, that I would like to receive as soon as possible, so I can discontinue my account with Rushcard as soon as my reimbursement is paid in full! Obviously someone sees the error, this is why I was given a partial payment! Thank you!
Regards,
*** ***
May 22, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: April 17, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he has no access to his funds on his RushCard account*** *** states that he will be facing eviction and this is unfair. *** *** also states that he needs his funds to pay his bills On April 13, 2017, *** *** RushCard account ending in *** was confirmed compromised and the account was closed. On April 14, *** *** card was replaced expedited and he received the new card in 1-business days. *** *** new card ending in *** was delivered to the address on file and received as of April 17, at 9:am. The expedited card fee of $has been waived on the accountOn April 17, 2017, a RushCard corporate customer service specialist attempted to contact *** *** to advise of the replacement card status We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
January 22, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: January 16, To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she was given the wrong account number when she called RushCard *** *** indicates that she was given the 16-digit card number when asked for the number to pay a bill with a merchant *** *** also states she was charged feeds from the merchant due to the payment not going through *** *** would like a letter stating she was provided with the wrong account number On January 22, a corporate resolutions specialist contacted *** *** to clarify what information was provided to her*** *** indicated she was provided with the 16-digit card number information to pay her bill with the merchant We advised *** *** that the information provided to her was correct We also told *** *** RushCard does not provided letters regarding account confirmation We appreciate *** *** * feedback Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Rush card never contacted meRush card had reverse my credit for my dispute I file of $500( money did not come out ATM) rush card has purposely reverse and closed my account because I filed a Revdex.com disputeRush card never contacted me what soever *** mobile refunded my money on June after I filed a dispute which Revdex.com has that information via *** complaintRush card will be hearing from my lawyerThey and legal action will be taken for them falsely closing my account and reversing my credit for the ATM that didn't dispense my fundsLegal action will be takenAnd rush card NEVER RETURN MY CALLS AND NEVER CONTACTED ME FOLLOWING MY Revdex.com COMPLAINT
Regards,
*** ***
April 6, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com *** Complaint date: March 30, To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** states in her complaint that RushCard has not credited her direct deposit funds. *** *** also states that she wants his deposit credited to his RushCard account Again, as stated in our previous response, we have yet to receive a direct deposit from the IRS on behalf of *** *** for $We have searched our records and the most recent deposit posted to *** *** account was on 4/7/for $(*** ***) and prior to that 3/24/for $(*** ***) We appreciate *** *** feedback Regards, RushCard Corporate Customer Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I still have no access to my funds going on days I can not utilize the funds because they are posted to a debit card that has expired, I have already been using a totally different card Unirush has being lying the entire time and I have not been able to speak with a representative and my situation has become life threatening because I can't access MY fundsPlease assist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although some type of other compensation should be made to customers other than a "fee holiday" our lives were disrupted for quite a while
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
As of 10-19-15, I spoke with a RushCard repI was told, the system is still not workingThere is nothing the can do for meI was told I was being transferred to a specialist to try to help meI was told the same thing as beforeThe system is not functioning properly, and they did not know when I would have access to my funds The person continued to say how sorry she was, and that she knew I needed access to my money, but we cannot give you a specific time frame the system will be workingI stated, I have a $balance that was taken off of my current RushCard and place on my RushCard that expired almost months ago, and I needed it place on my active cardI was told, the card would have to be reactivated again, but the system is not functioning, so there's nothing to be done, and that they would send me an email, to contact me when the system was up and working againIt will be one week I have been without access to my funds
Regards,*** *** ** ***
Revdex.com:As I have spoken with several customer service agents I have been getting conflicting information and I have also Attorney General ans they have told that Rush is not suppose to be asking me for my social security card and I will not be sendingSee my problem is this I put the dispute in and information was still being sent to the very people that took my money in the first place Rush customer are not taking accurate notesI am being told to many did different thingThis makes me very angry with Rush I have be a customer since December that is a total of yearsI have filed a complaint with the Revdex.com, Federal Trade Commission and Consumer Financial Protection Bureau, and June 6, I will be filing a police report. As I said this whole situation has cause me nothing but problems, and financial issue the very things they say that they want to preventI feel that No one is taking my case serious as they have texted information about a re-deposit to the very people that hacked my account to begin with so God knows what else they have sent themI was suppose to get check and then they void the check and say nothing I had to call into customer service to find out that is happeningLike I say I will not be sending Social Security card, and as for my Id they can have that because my address is currant on my ID my government issued ID.*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
This matter is not close on the behalf I have not receive my funds back that was used to pay something I did not authorize or gave anyone permission to use my card RUSHCARD sent me a letter that say no error occur but *** *** said them funds was return back to the card holder what is RUSHCARD so if the returns want back to my rush card where is my money becuse *** said that the funds did not go back to them if RUSHCARD found that no error had occurred so RUSHCARD have my funds now on 03/01/at 7:35pm I get a call from someone from RUSHCARD name Viaa from # ###-###-#### about this matter till me that my funds will be mail to me and if I had any question I can reach them at # ###-###-#### now I contact the number and can not get in touch with anyone so my family lawyes is file a law suit against RUSHCARD so this matter is NOT CLOSE into I recover my funds back that was tooking from me
November 10, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On November 3,
2015, *** *** contact RushCard Customer Service and advised of the pending
unauthorized transactions on her account*** *** was advised a dispute
could be filed once or if the transactions settle on the accountA customer service
representative processed a replacement card via expedited delivery with waiving
the $feeOn November 7, 2015, the unauthorized transactions settled on
*** *** account*** *** will need to contact RushCard customer
service to file a dispute regarding the unauthorized transactionsWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August 26, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: August 2, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he still has not received his check that was processed on 8/15/He also states he would like for his check to be it sent to the correct address On August 25, after additional review, RushCard has determined that *** *** check was not received due to a system limitationTherefore, he will not be able to receive the check via mailOn August 25, a RushCard corporate customer service specialist attempted to contact *** *** to offer an express cash for the remaining funds on his accountThe phone number provided in the complaint is not invalidOn August 26, express cash in the amount of $was issued to *** *** for the funds on the account We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused RushCard, Corporate Customer Service
This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** states in her complaint she filed a dispute after unauthorized transactions posted to her accountShe is requesting a refund Our records indicate on June 30, 2017, *** *** contacted RushCard to file an unauthorized disputeIn her subsequent dispute form *** *** claim her card was in her possession and her pin memorizedBased on the information above, *** *** claim was denied
December 7, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and cardholders have access to their funds and account
information. *** *** is making
transactions on her RushCard accountCard number ending in *** is activatedOn
December 1, 2015, a $courtesy credit was applied to *** ***
RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** has access to
her funds and account informationThere is no record showing that *** *** is
missing funds from her RushCard accountAs a Thank You to our cardholders for
sticking with us, we have announced a Fee Holiday beginning November 1,
and continuing through February 29, 2016.
For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/Additionally, a
$courtesy credit was issued to *** ***’ RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. This company is full of crap! Excuse my language! I received the letter that was allegedly sent out on It was clearly mailed on and I received it on at my place of employmentI have attached the documents I am confused because in the letter that I have attached the address this as an error when its clearly an issue of fraud! I am suspecting that this company has had a breach in its security and doesn't want to address that and they are looking for me to just let them take my money that I worked forI will be sending them a letter today requesting all investigation reports in the caseThank you for your assistance but there is something not right about this company!
Regards,
*** ***
November 30, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our
system is up and running and *** *** has access to her funds and account
informationIn addition, as a Thank You to our cardholders for sticking with
us, we have announced a Fee Holiday beginning November 1, and continuing
through February 29, 2016. For more
details, please visit https://blog.rushcard.com/rushcard-fee-holiday/After further
research, we show records that *** *** was not affected by the
conversion and her RushCard is working properlyOn October 15, 2015, a $
transaction was debited from *** *** RushCard accountIf *** *** does not agree with the transaction that settled on her account, she
will need to contact RushCard customer service to file a disputeWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 25, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Mr*** have access to
his funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I am not accepting this offer due to it is not the full amount of $105.46, minus the $already reimbursed by Rushcard I am now owed $80.46, that I would like to receive as soon as possible, so I can discontinue my account with Rushcard as soon as my reimbursement is paid in full! Obviously someone sees the error, this is why I was given a partial payment! Thank you!
Regards,
*** ***
May 22, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: April 17, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he has no access to his funds on his RushCard account*** *** states that he will be facing eviction and this is unfair. *** *** also states that he needs his funds to pay his bills On April 13, 2017, *** *** RushCard account ending in *** was confirmed compromised and the account was closed. On April 14, *** *** card was replaced expedited and he received the new card in 1-business days. *** *** new card ending in *** was delivered to the address on file and received as of April 17, at 9:am. The expedited card fee of $has been waived on the accountOn April 17, 2017, a RushCard corporate customer service specialist attempted to contact *** *** to advise of the replacement card status We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
January 22, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: *** *** Complaint number: ***
Complaint date: January 16, To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she was given the wrong account number when she called RushCard *** *** indicates that she was given the 16-digit card number when asked for the number to pay a bill with a merchant *** *** also states she was charged feeds from the merchant due to the payment not going through *** *** would like a letter stating she was provided with the wrong account number On January 22, a corporate resolutions specialist contacted *** *** to clarify what information was provided to her*** *** indicated she was provided with the 16-digit card number information to pay her bill with the merchant We advised *** *** that the information provided to her was correct We also told *** *** RushCard does not provided letters regarding account confirmation We appreciate *** *** * feedback Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Rush card never contacted meRush card had reverse my credit for my dispute I file of $500( money did not come out ATM) rush card has purposely reverse and closed my account because I filed a Revdex.com disputeRush card never contacted me what soever *** mobile refunded my money on June after I filed a dispute which Revdex.com has that information via *** complaintRush card will be hearing from my lawyerThey and legal action will be taken for them falsely closing my account and reversing my credit for the ATM that didn't dispense my fundsLegal action will be takenAnd rush card NEVER RETURN MY CALLS AND NEVER CONTACTED ME FOLLOWING MY Revdex.com COMPLAINT
Regards,
*** ***
April 6, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com *** Complaint date: March 30, To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** states in her complaint that RushCard has not credited her direct deposit funds. *** *** also states that she wants his deposit credited to his RushCard account Again, as stated in our previous response, we have yet to receive a direct deposit from the IRS on behalf of *** *** for $We have searched our records and the most recent deposit posted to *** *** account was on 4/7/for $(*** ***) and prior to that 3/24/for $(*** ***) We appreciate *** *** feedback Regards, RushCard Corporate Customer Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I still have no access to my funds going on days I can not utilize the funds because they are posted to a debit card that has expired, I have already been using a totally different card Unirush has being lying the entire time and I have not been able to speak with a representative and my situation has become life threatening because I can't access MY fundsPlease assist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Although some type of other compensation should be made to customers other than a "fee holiday" our lives were disrupted for quite a while
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
As of 10-19-15, I spoke with a RushCard repI was told, the system is still not workingThere is nothing the can do for meI was told I was being transferred to a specialist to try to help meI was told the same thing as beforeThe system is not functioning properly, and they did not know when I would have access to my funds The person continued to say how sorry she was, and that she knew I needed access to my money, but we cannot give you a specific time frame the system will be workingI stated, I have a $balance that was taken off of my current RushCard and place on my RushCard that expired almost months ago, and I needed it place on my active cardI was told, the card would have to be reactivated again, but the system is not functioning, so there's nothing to be done, and that they would send me an email, to contact me when the system was up and working againIt will be one week I have been without access to my funds
Regards,*** *** ** ***
Revdex.com:As I have spoken with several customer service agents I have been getting conflicting information and I have also Attorney General ans they have told that Rush is not suppose to be asking me for my social security card and I will not be sendingSee my problem is this I put the dispute in and information was still being sent to the very people that took my money in the first place Rush customer are not taking accurate notesI am being told to many did different thingThis makes me very angry with Rush I have be a customer since December that is a total of yearsI have filed a complaint with the Revdex.com, Federal Trade Commission and Consumer Financial Protection Bureau, and June 6, I will be filing a police report. As I said this whole situation has cause me nothing but problems, and financial issue the very things they say that they want to preventI feel that No one is taking my case serious as they have texted information about a re-deposit to the very people that hacked my account to begin with so God knows what else they have sent themI was suppose to get check and then they void the check and say nothing I had to call into customer service to find out that is happeningLike I say I will not be sending Social Security card, and as for my Id they can have that because my address is currant on my ID my government issued ID.*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***