Revdex.com
W Seventh St Suite
Cincinnati Ohio
Case: *** *** *** ***
May 4,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact
and
activity associated with financial cards
We sincerely
apologize for the inconvenience *** *** is experiencing when trying to
contact our call centers and we are currently having extremely high call
volumes On 5/3/*** *** filed a dispute for an
unauthorized ATM transaction for $from *** *** that was made on her
accountAll RushCard disputes are handled through our dedicated dispute team
and are worked in the order that they are receivedI am showing we haven’t
received the written dispute form back from *** *** *** was
advised of the provisional credit option and will need to receive the form back
from her within business days to qualify for a provisional credit*** ***
will need to allow 45-days for the dispute team to investigate the claim
Once the claim is final *** *** will receive a letter in the mail regarding
the outcome of the disputeWe apologize for the inconvenience this has caused
We appreciate *** *** feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist
Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
July 13, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com
*** Complaint date: July 8, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she never got her replacement RushCard and she still has funds on her account*** *** would like her account closed and the remaining balance sent to her Our records indicate that on March 31, a Replacement card was sent to *** *** address on file, but the card was returnedOn July 12, a RushCard corporate customer service specialist attempted to contact *** *** to advise her that the remaining balance will be sent to the address on file and that the account will be closed per her request The check was processed on July 13, 2016, and it will take approximately 5-business days for the check to be received We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. My online account still is not properly working with the company and neither is my husbands The customer service wait times are very long and if you review the blog on *** posted by rush card you can see from thousands of people that the systems are not yet properly workingRush card is only providing updates via *** so if someone does not have a *** account like my husband they would know know what's going onYes I have received my deposit but I am still missing funds and my husbands card shows inactive While Rush card feels as though they are doing the consumers a favor by offering no fees, a real apologize along with a major compensation is due for the inconvenience My car was nearly repossessed because I broke and agreement that I made with the car company due to no access to my funds. Thank you for looking into this but at this time I feel as though Rush Card needs to do more than just apologize on ***.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint *** *** called Revdex.com and stated he had talked to Unirush after his case was re-opened on 1/19/and was promised a checkApparently that check went to his old address, a stop payment was issued, and a new check supposedly is on its way to him, but to date he's received nothing
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I have not been able to come to agreement with rush cardThey still have money that have not been release to meI call every week to hear some new and always get the same run aroundI would like to be my money release to me and close my account
January 26, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 2, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she is missing funds from her RushCard account*** *** also stated that she has tried to get in contact with customer service but they have not been able to resolve her issue On December 1, 2016, *** *** attempted to process a card to card transfer from her Rush *** account to her RushCardThe card to card transfer was unsuccessful as her RushCard *** balance reflected negativeThis was a display error that has since been rectified as a courtesy we have applied a customer service credit of $for late fees *** *** states occurred as a result of not being able to process a card to card transferOn December 5, a corporate customer service specialist contacted *** *** to advise this information and reversed the funds back to her Rush *** account We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Re: Consumer: *** *** Complaint number: ***
Complaint date: September 25, To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states disputed unauthorized transactions after her card was stoleShe is requesting a refund Our records indicate, *** *** disputed unauthorized PIN and Point of Sale transactions totaling $1,In their subsequent dispute form they claimed their card was in their possession and their pin memorizedBased on the above, the Disputes Team concluded that the transactions were, in fact, authorized Regards, RushCard Corporate Customer Service
The best outcome I want to receive is my money released in a timely manner in addition to an apology and some type of real compensation to this whole messI've been one of the patient ones but this is a lot of money I now have tied up into this account and I'm beginning to fear the worse that
unirush has either stolen from me or been hacked and I'll never get my money returned
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I have sent a reply to the message you sent and the reply that they sentToo show you how these people lie is follow,[***] *** cable,was taken out of my account for that bill and never receive and mark paid[8-1-2015-ID# ***} was taken out of my account for *** insurance an it was mark paid and they say never receiveThe date she was talking about is a lie*** and *** r in business to make money and kept me as there customerthese people have must up my credit and put me in a bad situation If anyone that should call these merchant it should be RushcardPLEASE let me know if you receive this reply I reply to your email and I guess you didn't receive itThis woman is talking about some case I never heard aboutThe case iam talking about is{07-01-and {08-01-the check #*** and check # ***-*** & *** Cable.the banking records clearly say that they took the money out of my accountWhy it so hard for them to understand ,unless she the one that took my moneyI never thought she would lie to you.Records don't lie.*** and *** are not going to say they didn't receive the money when they want to kept me as there customer.this is why I stop my direct-depositIf anyone should talk to the merchant, it should be her.cause they already told me that they didn't receive the payments
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** Good Morning *** ***,I would like to re-open my complaint case ID # *** My original case was closed because I asked Rushcard to provide me with documentation that was used during their investigation that proves that there was not any fraudulent unauthorized ATM withdrawals on my accountI received a letter from them on June 7, and it was the same letter that was mailed before stating that no money would be refunded to meIt also included a sheet of paper showing that on April 14th(when I noticed the fraudulent charges ) that my card was placed on hold status because I requested it to beThe other information on the document shows that a replacement card was issued, but I did not receive the card until April 25, I called and spoke with Kathy Rtoday and I explained the document that was mailed does not provide any information as to why they are refusing to refund my $+ the out of network $ATM fees.She stated that she would refer my case to the Dispute department Manager named AnnaWhen I asked for the Anna's last name and direct phone ,she stated that she could not provide me with that information. I mentioned to MsRwe have previously spoke about the Dispute Manager on May 26, and she did provide me with Anna's last name, which is DWhen I asked her why would she withhold information from me, she simply stated that she did not have to provide me with Anna's last name or her direct numberMsRstated if Anna wanted me to have that information , she would give it to me herselfThis is a second request to have this case reviewed again and I mailed another rebuttal letter like they requested, but they keep closing the caseMsRstated that no monies would be refunded to me because I did not change my PIN# on my original cardI stated that I did not understand that because when I noticed the fraudulent charges I noticed Rushcard(which is states in the cardholder agreement) on April 14, and I requested for them to place a hold on the card , so no other charges or any activity would be suspended due to the previous fraudulent charges on my accountThey did place a hold on the account and they submitted a request to mail out a new card to me which I received on April 25, and I activated the card at that time.I would like for Rushcard to refund my entire $plus the additional $fees for these fraudulent charges on my accountI have been provided with inaccurate information and given the run aroundThis has been a tiresome process for me and all I want is for Rushcard to provide their customers with correct information and resolve their customers issue when they ariseI would like a total refund of $and I would like this amount applied to my card immediately.I have been treated unfairly and I should not have to wait an additional -days more for them to do another investigation. I have all the documents that I submitted to Rushcard, if they are needed.I would greatly appreciate your cooperation and assistance in this very important time sensitive matter.If you have an additional question please feel free to contact me at ###-###-#### or via my email address , *** Thank You, *** ** ***
December 20, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 15, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she returned items totaling $to Walmart, and RushCard will no release her funds*** *** is requesting her funds be put back on her account RushCard records indicate that *** *** contacted RushCard customer service on 12/13/and spoke to an agent that advised her that a of refund of $was showing, however, a charge was pending for *** for the same amountOn 12/21/17, a corporate resolution specialist attempted to contact *** *** to advised her of this information and to seek clarification on any additional concernsA detailed message was left for a callback We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ** *** ***
*** Complaint number: *** Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, while I appreciate the response and folli I'm concern that there are is not clear explanation as to why this happen and what they will do to ensure this doesn't happen againOtherwise I find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati Ohio
RE: Case *** *** *** ***
May 7,
We received *** *** complaint
regarding the access of her funds and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
We have further reviewed ***
*** dispute statusThe letter regarding the outcome of *** ***
dispute was mailed via USPS on 4/30/The letter was mailed to the address
we have on file and it could take 7-business days to receive*** ***
will want to stay in contact with the dispute team via fax for request of
documentationOnce again, we apologize for any inconvenience this has caused
Ms***
We appreciate *** *** feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Attached is my transaction history never did Rushcard credit me, I would like the money now that they are saying the compensated mez where are my two credits and can I please get the number to the corporate office ?
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer:
***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I *** *** have sent Rush Card a copy of my *** ID, SOC Sec card, and a copy of a bill different times since January I also talked a *** *** and they explained that they didn't have anything that do with the situation and since I was a Rush Card holder and Rush Card have to deal with *** *** themselvesSo for anybody to say now that they need paper work it's not trueRush card has everything they need there just not willing to give me my money backI have been dealing with this over 1year and half and I think it's unfair for Rush Card to say I have to deal with *** *** I have been dealing with both of themRush card and *** *** keep saying that they sent the money to the State of *** on October 16, or 17, When I called the State department they said they only received money for week's out the year which is June too June so somewhere someone is not telling the truthHowever while taking too the State department I was informed to request a proof of delivery from Rush Card and I did you different accusation and still no responseAnd now I have you saying to send information that Rush Card and *** *** already have, so where do we go from here because Rush Card and *** *** have everything Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati Ohio
Case: *** *** *** ***
May 4,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact
and
activity associated with financial cards
We sincerely
apologize for the inconvenience *** *** is experiencing when trying to
contact our call centers and we are currently having extremely high call
volumes On 5/3/*** *** filed a dispute for an
unauthorized ATM transaction for $from *** *** that was made on her
accountAll RushCard disputes are handled through our dedicated dispute team
and are worked in the order that they are receivedI am showing we haven’t
received the written dispute form back from *** *** *** was
advised of the provisional credit option and will need to receive the form back
from her within business days to qualify for a provisional credit*** ***
will need to allow 45-days for the dispute team to investigate the claim
Once the claim is final *** *** will receive a letter in the mail regarding
the outcome of the disputeWe apologize for the inconvenience this has caused
We appreciate *** *** feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist
Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
July 13, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com
*** Complaint date: July 8, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she never got her replacement RushCard and she still has funds on her account*** *** would like her account closed and the remaining balance sent to her Our records indicate that on March 31, a Replacement card was sent to *** *** address on file, but the card was returnedOn July 12, a RushCard corporate customer service specialist attempted to contact *** *** to advise her that the remaining balance will be sent to the address on file and that the account will be closed per her request The check was processed on July 13, 2016, and it will take approximately 5-business days for the check to be received We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. My online account still is not properly working with the company and neither is my husbands The customer service wait times are very long and if you review the blog on *** posted by rush card you can see from thousands of people that the systems are not yet properly workingRush card is only providing updates via *** so if someone does not have a *** account like my husband they would know know what's going onYes I have received my deposit but I am still missing funds and my husbands card shows inactive While Rush card feels as though they are doing the consumers a favor by offering no fees, a real apologize along with a major compensation is due for the inconvenience My car was nearly repossessed because I broke and agreement that I made with the car company due to no access to my funds. Thank you for looking into this but at this time I feel as though Rush Card needs to do more than just apologize on ***.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint *** *** called Revdex.com and stated he had talked to Unirush after his case was re-opened on 1/19/and was promised a checkApparently that check went to his old address, a stop payment was issued, and a new check supposedly is on its way to him, but to date he's received nothing
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I have not been able to come to agreement with rush cardThey still have money that have not been release to meI call every week to hear some new and always get the same run aroundI would like to be my money release to me and close my account
*** *** does not have a profile on RushCard systems
January 26, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 2, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she is missing funds from her RushCard account*** *** also stated that she has tried to get in contact with customer service but they have not been able to resolve her issue On December 1, 2016, *** *** attempted to process a card to card transfer from her Rush *** account to her RushCardThe card to card transfer was unsuccessful as her RushCard *** balance reflected negativeThis was a display error that has since been rectified as a courtesy we have applied a customer service credit of $for late fees *** *** states occurred as a result of not being able to process a card to card transferOn December 5, a corporate customer service specialist contacted *** *** to advise this information and reversed the funds back to her Rush *** account We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Re: Consumer: *** *** Complaint number: ***
Complaint date: September 25, To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states disputed unauthorized transactions after her card was stoleShe is requesting a refund Our records indicate, *** *** disputed unauthorized PIN and Point of Sale transactions totaling $1,In their subsequent dispute form they claimed their card was in their possession and their pin memorizedBased on the above, the Disputes Team concluded that the transactions were, in fact, authorized Regards, RushCard Corporate Customer Service
The best outcome I want to receive is my money released in a timely manner in addition to an apology and some type of real compensation to this whole messI've been one of the patient ones but this is a lot of money I now have tied up into this account and I'm beginning to fear the worse that
unirush has either stolen from me or been hacked and I'll never get my money returned
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I have sent a reply to the message you sent and the reply that they sentToo show you how these people lie is follow,[***] *** cable,was taken out of my account for that bill and never receive and mark paid[8-1-2015-ID# ***} was taken out of my account for *** insurance an it was mark paid and they say never receiveThe date she was talking about is a lie*** and *** r in business to make money and kept me as there customerthese people have must up my credit and put me in a bad situation If anyone that should call these merchant it should be RushcardPLEASE let me know if you receive this reply I reply to your email and I guess you didn't receive itThis woman is talking about some case I never heard aboutThe case iam talking about is{07-01-and {08-01-the check #*** and check # ***-*** & *** Cable.the banking records clearly say that they took the money out of my accountWhy it so hard for them to understand ,unless she the one that took my moneyI never thought she would lie to you.Records don't lie.*** and *** are not going to say they didn't receive the money when they want to kept me as there customer.this is why I stop my direct-depositIf anyone should talk to the merchant, it should be her.cause they already told me that they didn't receive the payments
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
***
Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** Good Morning *** ***,I would like to re-open my complaint case ID # *** My original case was closed because I asked Rushcard to provide me with documentation that was used during their investigation that proves that there was not any fraudulent unauthorized ATM withdrawals on my accountI received a letter from them on June 7, and it was the same letter that was mailed before stating that no money would be refunded to meIt also included a sheet of paper showing that on April 14th(when I noticed the fraudulent charges ) that my card was placed on hold status because I requested it to beThe other information on the document shows that a replacement card was issued, but I did not receive the card until April 25, I called and spoke with Kathy Rtoday and I explained the document that was mailed does not provide any information as to why they are refusing to refund my $+ the out of network $ATM fees.She stated that she would refer my case to the Dispute department Manager named AnnaWhen I asked for the Anna's last name and direct phone ,she stated that she could not provide me with that information. I mentioned to MsRwe have previously spoke about the Dispute Manager on May 26, and she did provide me with Anna's last name, which is DWhen I asked her why would she withhold information from me, she simply stated that she did not have to provide me with Anna's last name or her direct numberMsRstated if Anna wanted me to have that information , she would give it to me herselfThis is a second request to have this case reviewed again and I mailed another rebuttal letter like they requested, but they keep closing the caseMsRstated that no monies would be refunded to me because I did not change my PIN# on my original cardI stated that I did not understand that because when I noticed the fraudulent charges I noticed Rushcard(which is states in the cardholder agreement) on April 14, and I requested for them to place a hold on the card , so no other charges or any activity would be suspended due to the previous fraudulent charges on my accountThey did place a hold on the account and they submitted a request to mail out a new card to me which I received on April 25, and I activated the card at that time.I would like for Rushcard to refund my entire $plus the additional $fees for these fraudulent charges on my accountI have been provided with inaccurate information and given the run aroundThis has been a tiresome process for me and all I want is for Rushcard to provide their customers with correct information and resolve their customers issue when they ariseI would like a total refund of $and I would like this amount applied to my card immediately.I have been treated unfairly and I should not have to wait an additional -days more for them to do another investigation. I have all the documents that I submitted to Rushcard, if they are needed.I would greatly appreciate your cooperation and assistance in this very important time sensitive matter.If you have an additional question please feel free to contact me at ###-###-#### or via my email address , *** Thank You, *** ** ***
December 20, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: December 15, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she returned items totaling $to Walmart, and RushCard will no release her funds*** *** is requesting her funds be put back on her account RushCard records indicate that *** *** contacted RushCard customer service on 12/13/and spoke to an agent that advised her that a of refund of $was showing, however, a charge was pending for *** for the same amountOn 12/21/17, a corporate resolution specialist attempted to contact *** *** to advised her of this information and to seek clarification on any additional concernsA detailed message was left for a callback We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ** *** ***
*** Complaint number: *** Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, while I appreciate the response and folli I'm concern that there are is not clear explanation as to why this happen and what they will do to ensure this doesn't happen againOtherwise I find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati Ohio
RE: Case *** *** *** ***
May 7,
We received *** *** complaint
regarding the access of her funds and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
We have further reviewed ***
*** dispute statusThe letter regarding the outcome of *** ***
dispute was mailed via USPS on 4/30/The letter was mailed to the address
we have on file and it could take 7-business days to receive*** ***
will want to stay in contact with the dispute team via fax for request of
documentationOnce again, we apologize for any inconvenience this has caused
Ms***
We appreciate *** *** feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Attached is my transaction history never did Rushcard credit me, I would like the money now that they are saying the compensated mez where are my two credits and can I please get the number to the corporate office ?
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer:
***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I *** *** have sent Rush Card a copy of my *** ID, SOC Sec card, and a copy of a bill different times since January I also talked a *** *** and they explained that they didn't have anything that do with the situation and since I was a Rush Card holder and Rush Card have to deal with *** *** themselvesSo for anybody to say now that they need paper work it's not trueRush card has everything they need there just not willing to give me my money backI have been dealing with this over 1year and half and I think it's unfair for Rush Card to say I have to deal with *** *** I have been dealing with both of themRush card and *** *** keep saying that they sent the money to the State of *** on October 16, or 17, When I called the State department they said they only received money for week's out the year which is June too June so somewhere someone is not telling the truthHowever while taking too the State department I was informed to request a proof of delivery from Rush Card and I did you different accusation and still no responseAnd now I have you saying to send information that Rush Card and *** *** already have, so where do we go from here because Rush Card and *** *** have everything Regards,
*** ***