Revdex.comW Seventh St Suite 1600Cincinnati OH 45202 RE: Case *** *** *** May 26, 2015 We received *** ***’ complaint
regarding the card or monthly fees.
RushCard logs all customer contact and activity associated with
financial cards. We apologize for the
inconvenience and the frustration this has caused*** *** received and
activated her RushCard on 5/17/We have refunded the $card fee back
to *** ***’ account on 5/22/and there will be no other compensation
provided We appreciate *** ***’ feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers. Regards, *** ***
Customer Service Specialist
On July 14th, we concluded an error occurredAs a result, credit in the amount of $was posted to the account. We appreciate *** *** feedback regarding this matter, the opportunity this will provide for us to improve upon this letter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Customer called Revdex.com and stated she would like to see the proof that the business has that the transaction in question was authorized
Regards,
*** ***
August 15th, 2016 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** *** Complaint number: *** Complaint date: August 6th, To Whom It May Concern:This letter is in response to the
consumer complaint # *** referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 26th, 2016, *** *** contacted UniRush to dispute four transactions made between July 22nd through July 24th, at *** ***, ***, ***, and *** *** *** claimed she did not authorize transactions and that her card was in her possession the whole time.On August 3rd,2016, *** *** dispute was denied due to no error foundUniRush utilized its resources with *** to investigate *** *** complaintUniRush found one the disputed transaction was processed using *** *** pinTherefore, the claim is denied. We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I'm sorry but I do not accept their response as it is the same response they used on every complaint First I as a customer was informed that there was going to be an update to their website Day into the system being down it was announced that they were switching to a different credit card processor I missed days of day, lost my auto insurance and had my cell phone service disconnected due to this "update" It took weeks for my being able to access my moneySorry but this is money I worked for and this is 100% unacceptable.
Regards,
*** ***
This is from Rush Card!! And I have not received my money on my account!!!!!!!!!-------- Original message --------From: ***Date: 7/31/8:PM (GMT-05:00)To: ***Subject: Important Information Regarding Your UNIRUSH FINANCIAL - RUSHCARD Bill
PaymentJuly 31, 2017Dear *** ***,We tried to process your payment t* *** * *** * *** for $on 07/20/2017, but it was returned to our processing center due to an invalid account numberThe payment will be credited back to your funding accountPlease allow to business days for the refund to post to your account.If you have any questions regarding this return, please work directly with your payee. You may need to update your payee information before scheduling a new paymentIf you need assistance updating your payee information in the bill payment system, please contact the bill payment support area of your online banking organization.Sincerely,Electronic Bill Payment SupportThis message contains confidential and proprietary information of the sender, and is intended only for the person(s) to whom it is addressed. Any use, distribution, copying or disclosure by any other person is strictly prohibitedIf you have received this message in error, please notify your online banking organization immediately, and delete the original message without making a copyPlease do not respond to this emailThe email box is not monitored.The information contained in this message is proprietary and/or confidentialIf you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediatelyIn addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipientThank you
Revdex.com:My money wax taken within seconds I shouldnt have to wait 45-days for a decisionFrom the start its been hard to contact rush card services and beg for helpSo much for striving to shine thru customer support
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati Ohio
RE: Case *** *** *** ***
May 13,
We received *** *** complaint
regarding the access of her funds and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
Per response, the letter
regarding the outcome of *** *** dispute was mailed via USPS on 4/30/
The letter was mailed to the address we have on the account and it could take
7-business days to receive*** *** will want to stay in contact with the
dispute team via fax for request of documentationWe have also reversed the
$monthly fee and issued a bill payment for that balance, which can take up
to 7-business days to receiveOnce again, we apologize for any
inconvenience this has caused *** ***
We appreciate *** *** feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
They are refusing to admit to there mistakeThey do not want to refund me back the $or fix my account so it is not in the negativeI am clearly asking for my money back or fix my account and close it
January 19, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: January 16, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states, fraudulent transactions posted to her RushCard account, which she then disputed, in result her claim got denied On December 31, 2017, *** *** contacted RushCard to dispute several transactions totaling $ *** *** claim was fully research by our dispute research team and it was determined that no errors were found as the transactions appeared authorized therefore the claim was denied *** *** sent in a rebuttal letter on January 15, regarding the denied claim in which her case was rereviewed and it was determined the case would remain closed as a denial. Should *** *** have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Yes I do have access to my card and funds but we are not talking now we are talking about the past when I didn't have access to my cardFirst day without access to my funds was a nightmareThen not being able to pay bill in particular online especially when I had more than enough funds to cover it was unacceptableI am asking for a refund of my late feeMy account was late due to Rushcard not meAt the time the system went down I have over $in my accountI am asking for Ruchcard to pay my late fee and a $courtesy credit does not cover it They have did nothing but issued out bad customer service since their systems went downI received a call during work hours the day I submitted my last compliant and have yet to receive another call from themWhen I attempted to call them back the phone tree bounce me around and then disconnect the callThey are not living up to their full potential to rectify any issues with meAgain I think this is horrible customer service around the board. Yes I did agree to the overnight fee of $and that's fine with not issuing me a refund for that bu I will not allow you all to get away with causing me problems galore for not being able to access funds on first day and not being able to pay an online billI have spent hours and days trying to rectify this situation and will consult legal if need beThere is no way *** *** should be allowed to cause so much commotion with my own money and get away with is.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I was still charged a $fee to expedite a card replacement when it was not my fault the card needed to be replaced I would like my $refunded to my account Also, I was charged a $fee for using an atm when I was told those fees would not be charged
Regards,
*** ***
May 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com ***
Complaint date: May 20, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** contends that her RushCard account had a balance of $on 5/19/2016, and that balance was missing from her account on 5/20/ *** *** is requesting that her missing funds be put back on her account On May 20, 2016, *** *** contacted RushCard and spoke to a customer service agentShe was advised that a double pending transaction from a merchant for $was showing on her RushCard accountOur records indicate that the funds were released on May 20, back to *** *** account On May 24, 2016, a RushCard corporate customer service specialist contacted *** *** to advise her of this information We appreciate *** *** feedback, and sincerely apologize for any inconvenience this matter has caused her Regards, RushCard Corporate Customer Service
April 28, 2017 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: *** ***Complaint number:
*** Complaint date: April 27, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that her card is blocked and she is unable to reach someone at RushCard to find out why *** *** also states she needs someone from RushCard to contact her as soon as possible, she has bill to pay Our records indicate that on April 20, a Risk analyst temporarily blocked *** *** RushCard account as a precautionary measure to prevent any unauthorized transactions being made on her account The customer was notified via SMS messaging regarding the card status. RushCard requested that *** *** confirm a declined transaction. On April 27, *** *** contacted RushCard customer service and was advised of this information. A replacement card was expedited to the address, which will be delivered on May 2017. On April 28, a RushCard corporate customer service representative attempted to contact *** *** to see if there was any further assistance we could provide and to let her know that the expedited fee of $and the card replacement fee of $was credited back to her accountA detailed message was left regarding this information We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard,
I was contacted by a guy from Rush card on July.7,and he was very rude and he told me that I need to learn how to countI told him in my line of work I deal with numbers all day longAnd he just kept saying look on your online accountThen on July.13,I got a call from a woman named Tora from Rush card and I tried to call her back and I never got a answer and now again today July.14,My direct deposit was posted it was $1,and when I checked it said I had $I made a transaction for $I am missing $I went and checked my transaction history online on my rush card account and there is nothing showing where my money is atI need my $also I have my vehicle insurance due and I have bills to pay please help me I need my money ASAP
February 26, 2018 VIA ONLINE SUBMISSION:Revdex.com E 4th STE 600Cincinnati Ohio 45202 Re: Consumer: *** ***Complaint number:
*** Complaint date: February 20, 2018 To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she received a large sum direct deposit from social security that did not post to the RushCard. *** *** also states she sent in all the required documentation. *** *** feels RushCard was not forthcoming in providing information relating to the deposit not posting to the account. RushCard records indicate that a deposit was received for *** *** in the amount of $87,on 2/15/18. Further records indicate that due to the high deposit amount additional verification was needed to post the deposit. RushCard advised *** *** to submit a copy of her Social Security Card, Government Issued Identification, and documentation from the remitter validating the deposit amount. The documentation was deemed invalid due to missing documentation. The document that was missing included the remitter letter which needed to validate the deposit amount. Due to this the deposit was returned on the effective date of February 16, We appreciate *** *** feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
WHAT RUSHCARD IS SAYING IS RIDICULOUS ATTACHED YOU WILL FIND THE LETTER FROM THE VENDOR INSTRUCTING RUSHCARD TO RELEASE THE FUNDS AS THEY WILL NOT BE COLLECTEDRUSHCARD PROCESSED THE CHARGE BACK 07/10/AND REFUSE TO GIVE ME MY MONEY BACK STATING I HAVE TO WAIT DAYSTHIS MAKES NO SENSE ESPECIALLY WHEN THE ACTUAL VENDOR STATED TO RELEASE THE FUNDSTHE BUSINESS PRACTICE OF THIS COMPANY IS TERRIBLEI CAN NOT UNDERSTAND WHY THEY ARE HOLDING ON TO MY MONEYEVEN AFTER THE VENDOR THAT TOOK THE PAYMENT IS STATING TO RELEASE THE FUNDS IT MAKES NO SENSEPLEASE SEE THE ATTACHED LETTERUNIRUSH AS A CORPORATION ARE MODERN DAY THIEVES ROBBING HARDWORKING CONSUMERSNO ONE FROM UNIRUSH HAS REACHED OUT TO THE VENDOR TO CONDUCT "AN INVESTIGATION" I HAVE DONE ALL THE LEG WORK MYSELF WHICH IS RIDICULOUSRUSHCARD IS TERRIBLEAND YOU CAN SEE THAT FOR YOURSELFPLEASE SEE THE LETTER ATTACHED
*** ***
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Mr*** have access
to his funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
Rushcard has done a poor job of keeping any of my information safeOn June 1at rush text the very people that hacked my account in the first that they put money back into my account and this was told to me by there customer service rep Debra oh who by the way work outside of the u.sRushcard has done a poor job of communicating with me on what happening my account, the dispute, and even when I comes down to getting simple information. On the rush card dispute form it does not say nothing about providing them with a no social security number or no proof of addressAs I stated before I have spoke with the Attorney General in the City of *** and he stated that Rush card should not be asking me for my social security cardSo again I will not be sending that, rush card has closed my account without any noticed, they have sent out a check which I have in my possession that was voidedWhen they closed my account and created that which by the way was dates for may 27th they didn't ask for none of that informationI feel as though rushcard is making it up as they go alongI just all my money so I can be done with themThey have cause my sleepless night, unpaid rent and bills, borrowing money so I can take care of my son and myselfThis is unacceptable. *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.comW Seventh St Suite 1600Cincinnati OH 45202 RE: Case *** *** *** May 26, 2015 We received *** ***’ complaint
regarding the card or monthly fees.
RushCard logs all customer contact and activity associated with
financial cards. We apologize for the
inconvenience and the frustration this has caused*** *** received and
activated her RushCard on 5/17/We have refunded the $card fee back
to *** ***’ account on 5/22/and there will be no other compensation
provided We appreciate *** ***’ feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers. Regards, *** ***
Customer Service Specialist
On July 14th, we concluded an error occurredAs a result, credit in the amount of $was posted to the account. We appreciate *** *** feedback regarding this matter, the opportunity this will provide for us to improve upon this letter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Customer called Revdex.com and stated she would like to see the proof that the business has that the transaction in question was authorized
Regards,
*** ***
August 15th, 2016 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** *** Complaint number: *** Complaint date: August 6th, To Whom It May Concern:This letter is in response to the
consumer complaint # *** referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 26th, 2016, *** *** contacted UniRush to dispute four transactions made between July 22nd through July 24th, at *** ***, ***, ***, and *** *** *** claimed she did not authorize transactions and that her card was in her possession the whole time.On August 3rd,2016, *** *** dispute was denied due to no error foundUniRush utilized its resources with *** to investigate *** *** complaintUniRush found one the disputed transaction was processed using *** *** pinTherefore, the claim is denied. We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I'm sorry but I do not accept their response as it is the same response they used on every complaint First I as a customer was informed that there was going to be an update to their website Day into the system being down it was announced that they were switching to a different credit card processor I missed days of day, lost my auto insurance and had my cell phone service disconnected due to this "update" It took weeks for my being able to access my moneySorry but this is money I worked for and this is 100% unacceptable.
Regards,
*** ***
This is from Rush Card!! And I have not received my money on my account!!!!!!!!!-------- Original message --------From: ***Date: 7/31/8:PM (GMT-05:00)To: ***Subject: Important Information Regarding Your UNIRUSH FINANCIAL - RUSHCARD Bill
PaymentJuly 31, 2017Dear *** ***,We tried to process your payment t* *** * *** * *** for $on 07/20/2017, but it was returned to our processing center due to an invalid account numberThe payment will be credited back to your funding accountPlease allow to business days for the refund to post to your account.If you have any questions regarding this return, please work directly with your payee. You may need to update your payee information before scheduling a new paymentIf you need assistance updating your payee information in the bill payment system, please contact the bill payment support area of your online banking organization.Sincerely,Electronic Bill Payment SupportThis message contains confidential and proprietary information of the sender, and is intended only for the person(s) to whom it is addressed. Any use, distribution, copying or disclosure by any other person is strictly prohibitedIf you have received this message in error, please notify your online banking organization immediately, and delete the original message without making a copyPlease do not respond to this emailThe email box is not monitored.The information contained in this message is proprietary and/or confidentialIf you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediatelyIn addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipientThank you
Revdex.com:My money wax taken within seconds I shouldnt have to wait 45-days for a decisionFrom the start its been hard to contact rush card services and beg for helpSo much for striving to shine thru customer support
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati Ohio
RE: Case *** *** *** ***
May 13,
We received *** *** complaint
regarding the access of her funds and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
Per response, the letter
regarding the outcome of *** *** dispute was mailed via USPS on 4/30/
The letter was mailed to the address we have on the account and it could take
7-business days to receive*** *** will want to stay in contact with the
dispute team via fax for request of documentationWe have also reversed the
$monthly fee and issued a bill payment for that balance, which can take up
to 7-business days to receiveOnce again, we apologize for any
inconvenience this has caused *** ***
We appreciate *** *** feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
They are refusing to admit to there mistakeThey do not want to refund me back the $or fix my account so it is not in the negativeI am clearly asking for my money back or fix my account and close it
January 19, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: ***
Complaint date: January 16, To Whom It May Concern: This letter is in response to the consumer complaint # ***. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states, fraudulent transactions posted to her RushCard account, which she then disputed, in result her claim got denied On December 31, 2017, *** *** contacted RushCard to dispute several transactions totaling $ *** *** claim was fully research by our dispute research team and it was determined that no errors were found as the transactions appeared authorized therefore the claim was denied *** *** sent in a rebuttal letter on January 15, regarding the denied claim in which her case was rereviewed and it was determined the case would remain closed as a denial. Should *** *** have any additional questions or concerns regarding this complaint, she can contact us at [email protected] Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Yes I do have access to my card and funds but we are not talking now we are talking about the past when I didn't have access to my cardFirst day without access to my funds was a nightmareThen not being able to pay bill in particular online especially when I had more than enough funds to cover it was unacceptableI am asking for a refund of my late feeMy account was late due to Rushcard not meAt the time the system went down I have over $in my accountI am asking for Ruchcard to pay my late fee and a $courtesy credit does not cover it They have did nothing but issued out bad customer service since their systems went downI received a call during work hours the day I submitted my last compliant and have yet to receive another call from themWhen I attempted to call them back the phone tree bounce me around and then disconnect the callThey are not living up to their full potential to rectify any issues with meAgain I think this is horrible customer service around the board. Yes I did agree to the overnight fee of $and that's fine with not issuing me a refund for that bu I will not allow you all to get away with causing me problems galore for not being able to access funds on first day and not being able to pay an online billI have spent hours and days trying to rectify this situation and will consult legal if need beThere is no way *** *** should be allowed to cause so much commotion with my own money and get away with is.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I was still charged a $fee to expedite a card replacement when it was not my fault the card needed to be replaced I would like my $refunded to my account Also, I was charged a $fee for using an atm when I was told those fees would not be charged
Regards,
*** ***
May 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com ***
Complaint date: May 20, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** contends that her RushCard account had a balance of $on 5/19/2016, and that balance was missing from her account on 5/20/ *** *** is requesting that her missing funds be put back on her account On May 20, 2016, *** *** contacted RushCard and spoke to a customer service agentShe was advised that a double pending transaction from a merchant for $was showing on her RushCard accountOur records indicate that the funds were released on May 20, back to *** *** account On May 24, 2016, a RushCard corporate customer service specialist contacted *** *** to advise her of this information We appreciate *** *** feedback, and sincerely apologize for any inconvenience this matter has caused her Regards, RushCard Corporate Customer Service
April 28, 2017 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202 Re: Consumer: *** ***Complaint number:
*** Complaint date: April 27, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that her card is blocked and she is unable to reach someone at RushCard to find out why *** *** also states she needs someone from RushCard to contact her as soon as possible, she has bill to pay Our records indicate that on April 20, a Risk analyst temporarily blocked *** *** RushCard account as a precautionary measure to prevent any unauthorized transactions being made on her account The customer was notified via SMS messaging regarding the card status. RushCard requested that *** *** confirm a declined transaction. On April 27, *** *** contacted RushCard customer service and was advised of this information. A replacement card was expedited to the address, which will be delivered on May 2017. On April 28, a RushCard corporate customer service representative attempted to contact *** *** to see if there was any further assistance we could provide and to let her know that the expedited fee of $and the card replacement fee of $was credited back to her accountA detailed message was left regarding this information We appreciate *** *** feedback Our goal is to provide financial convenience supported by reliable customer service. RushCard,
I was contacted by a guy from Rush card on July.7,and he was very rude and he told me that I need to learn how to countI told him in my line of work I deal with numbers all day longAnd he just kept saying look on your online accountThen on July.13,I got a call from a woman named Tora from Rush card and I tried to call her back and I never got a answer and now again today July.14,My direct deposit was posted it was $1,and when I checked it said I had $I made a transaction for $I am missing $I went and checked my transaction history online on my rush card account and there is nothing showing where my money is atI need my $also I have my vehicle insurance due and I have bills to pay please help me I need my money ASAP
February 26, 2018 VIA ONLINE SUBMISSION:Revdex.com E 4th STE 600Cincinnati Ohio 45202 Re: Consumer: *** ***Complaint number:
*** Complaint date: February 20, 2018 To Whom It May Concern: This letter is in response to the consumer complaint #*** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she received a large sum direct deposit from social security that did not post to the RushCard. *** *** also states she sent in all the required documentation. *** *** feels RushCard was not forthcoming in providing information relating to the deposit not posting to the account. RushCard records indicate that a deposit was received for *** *** in the amount of $87,on 2/15/18. Further records indicate that due to the high deposit amount additional verification was needed to post the deposit. RushCard advised *** *** to submit a copy of her Social Security Card, Government Issued Identification, and documentation from the remitter validating the deposit amount. The documentation was deemed invalid due to missing documentation. The document that was missing included the remitter letter which needed to validate the deposit amount. Due to this the deposit was returned on the effective date of February 16, We appreciate *** *** feedback. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
WHAT RUSHCARD IS SAYING IS RIDICULOUS ATTACHED YOU WILL FIND THE LETTER FROM THE VENDOR INSTRUCTING RUSHCARD TO RELEASE THE FUNDS AS THEY WILL NOT BE COLLECTEDRUSHCARD PROCESSED THE CHARGE BACK 07/10/AND REFUSE TO GIVE ME MY MONEY BACK STATING I HAVE TO WAIT DAYSTHIS MAKES NO SENSE ESPECIALLY WHEN THE ACTUAL VENDOR STATED TO RELEASE THE FUNDSTHE BUSINESS PRACTICE OF THIS COMPANY IS TERRIBLEI CAN NOT UNDERSTAND WHY THEY ARE HOLDING ON TO MY MONEYEVEN AFTER THE VENDOR THAT TOOK THE PAYMENT IS STATING TO RELEASE THE FUNDS IT MAKES NO SENSEPLEASE SEE THE ATTACHED LETTERUNIRUSH AS A CORPORATION ARE MODERN DAY THIEVES ROBBING HARDWORKING CONSUMERSNO ONE FROM UNIRUSH HAS REACHED OUT TO THE VENDOR TO CONDUCT "AN INVESTIGATION" I HAVE DONE ALL THE LEG WORK MYSELF WHICH IS RIDICULOUSRUSHCARD IS TERRIBLEAND YOU CAN SEE THAT FOR YOURSELFPLEASE SEE THE LETTER ATTACHED
*** ***
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Mr*** have access
to his funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
Rushcard has done a poor job of keeping any of my information safeOn June 1at rush text the very people that hacked my account in the first that they put money back into my account and this was told to me by there customer service rep Debra oh who by the way work outside of the u.sRushcard has done a poor job of communicating with me on what happening my account, the dispute, and even when I comes down to getting simple information. On the rush card dispute form it does not say nothing about providing them with a no social security number or no proof of addressAs I stated before I have spoke with the Attorney General in the City of *** and he stated that Rush card should not be asking me for my social security cardSo again I will not be sending that, rush card has closed my account without any noticed, they have sent out a check which I have in my possession that was voidedWhen they closed my account and created that which by the way was dates for may 27th they didn't ask for none of that informationI feel as though rushcard is making it up as they go alongI just all my money so I can be done with themThey have cause my sleepless night, unpaid rent and bills, borrowing money so I can take care of my son and myselfThis is unacceptable. *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***