During this time between nov and feb *** *** corp is advertising a "fee free holiday" because of issues reloading cardsIn the last week they not only charged me fees, but actually put my card into a negative balance, something that is not supposed to even be possible with a debit card.Can you please reopen this compaint? Thank you,*** ***complaint ID ***
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 21, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: November 19, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, *** *** received two direct deposits in the amount of $on October 15, and the other on October 17, *** *** was only due one direct deposit, therefore once the second direct deposit posted, the credit that was provided to *** *** on October 15, was debited from the account*** *** is not owed the second direct deposit and the funds will not be credited back to her RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I feel that what they are offering does not compensate me for not having access to my funds I also will no longer use the rush card for my direct deposit or any other needs so waving the fees does is not acceptable
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Rushcard has contacted me in writing and told me to contact *** which was done numerous timesI was advised by rushcard that my refund was submitted during their system crash and that is why it probably didn't go through so this is a rushcard error not ***
Regards,
*** ***
The reason that I *** * *** is rejecting this information is because Rush Card did not do an full investigation's about the unauthorized transaction that appeared on my account on 02/27/@ 02/28/rush than advise that they were not giving my funds back and its has been more than days later and there is still no paper work from rush on the reason for not giving me back my funds as the customer services rep advise that I will haveI also wrote rush and letter along with the dispute forms to advise that I am willing to do any and everything that they needed to complete my case and I have also talk to the police department and the officer that was assigned to my case advise that rush never contact them also the unauthorized transaction took place in another state(**) while I live and work in *** were rush also wired me $were I picked up the funds here in *** fort worth *** I feel this is unfair and I am now asking for arbitration to get involve to help make better judgement because rush card is not doing there job for there customersI will be please with my FUNDS and the TRUTH
Rush card employees provided me with info for the past few weeks telling me since the names did not add up on the accounts my direct deposit funds would be sent back to my employer The corporate office clearly cares nothing about there customers I was with them since She called me to tell me that I have to ask my ex boyfriend for the money back I feel thats an unprofessional response anyone knows that if money is mistakenly transfered in the wrong account that a person is not voluntarily going to return the moneyThe staff noticed my name and employer was listed on the depositAs a single mom and being in an victim of domestic an violence relationship with the ex its cruel to tell me I have to ask him to give me the money backI will never ever do business again with Rush card they are heartless and dont care about helping their customers and making them happyIf they could not help me after speaking to several employees they should had yold me that from the start instead of leading me to think my direct deposit would be returned to meThat should be illegal to transfer funds in someone account even if the names don't match
uly 24, 2017VIA ONLINE SUBMISSION:Revdex.comEFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** *** Complaint number: *** Complaint date: July 12, 2017 To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. *** *** complaint states that RushCard’s website has constant website issues when customers are waiting for deposits. RushCard does sincerely apologize for any issues or delays Mr*** has experienced on the RushCard website We do understand any website issues effects are cardholders and their ability to view their accountsWe appreciate this feedback and sincerely apologize for any service issues and inconvenience our cardholders experience. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regards,
*** ***Customer called Revdex.com stating her concerns have not been addressed and if Rush Card can't provide a better answer she will cancel her card
I did not recieve my card until August My card was sent to my old addressI've asked them numerous of times did they have the correct address and they assured me that they didIm not satisfied on how they handled itThen I still had to pay $for the express pay through money gram which still shorted me of my funds which still had me short on money for the bill I had to pay for that week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati OH
RE: Case *** *** *** ***
May 1,
We received *** *** complaint
regarding access to her blocked account and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
I understand the concern ***
Snell has regarding her RushCard account being closedIn order to release the
remaining funds on the account we have asked *** *** to supply us with
documents and proof of address that is needed to be verified*** *** has
sent in all the appropriate documents that was requested and a bill payment has
been issued for the remaining balance of $to the address on fileWe
apologize for the inconvenience this has caused *** ***
We appreciate *** *** feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
*** Complaint number: *** Complaint date: November 5, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August 26, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: *** * *** Complaint number: ***
Complaint date: August 25, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she was supposed to receive her *** benefits on August 24, and have not received as of date. *** *** would like her benefits posted to her RushCard account As of August 26, *** *** has not received an *** direct deposit. A corporate customer service specialist contacted *** *** on August 26, to discuss the account information We appreciate *** *** feedback Regards, RushCard Corporate Customer Service
Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** *** ***
May 26,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
We received the written dispute
form back on 5/11/and a provisional credit in the total amount of $
has been issued onto *** *** accountOn 5/15/a letter has been sent
to the address on the account notifying *** *** of the temporary credit
being provided while the claim is still under investigation
We appreciate *** ***
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist
August 5th, 2016 Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** ***Complaint number: *** Complaint date: July 20th, To Whom It May Concern:This letter is in response to the consumer complaint # *** referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On June 06th, 2016, *** *** contacted UniRush to file a dispute for an Unauthorized ATM withdraw that occurred on the same day, amounting $402.00, located at *** *** *** *** *** *** *** said she was at work when the transaction occurred, and her card was in her possession the whole time. Based on the investigation, UniRush found no invalid pin counts; in other words, the perpetrator knew *** *** pin numberAlso, approximately one hour after the withdraw, there were two balance inquiries at the same ATM with an available balance of $968.74. If *** *** has any additional questions or concerns, she can reach us by calling the number on the back of her CardWe appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve this letter. Regards,RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 3, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
During this time between nov and feb *** *** corp is advertising a "fee free holiday" because of issues reloading cardsIn the last week they not only charged me fees, but actually put my card into a negative balance, something that is not supposed to even be possible with a debit card.Can you please reopen this compaint? Thank you,*** ***complaint ID ***
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 21, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: November 19, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. Per previous response, *** *** received two direct deposits in the amount of $on October 15, and the other on October 17, *** *** was only due one direct deposit, therefore once the second direct deposit posted, the credit that was provided to *** *** on October 15, was debited from the account*** *** is not owed the second direct deposit and the funds will not be credited back to her RushCard accountWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I feel that what they are offering does not compensate me for not having access to my funds I also will no longer use the rush card for my direct deposit or any other needs so waving the fees does is not acceptable
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Rushcard has contacted me in writing and told me to contact *** which was done numerous timesI was advised by rushcard that my refund was submitted during their system crash and that is why it probably didn't go through so this is a rushcard error not ***
Regards,
*** ***
The reason that I *** * *** is rejecting this information is because Rush Card did not do an full investigation's about the unauthorized transaction that appeared on my account on 02/27/@ 02/28/rush than advise that they were not giving my funds back and its has been more than days later and there is still no paper work from rush on the reason for not giving me back my funds as the customer services rep advise that I will haveI also wrote rush and letter along with the dispute forms to advise that I am willing to do any and everything that they needed to complete my case and I have also talk to the police department and the officer that was assigned to my case advise that rush never contact them also the unauthorized transaction took place in another state(**) while I live and work in *** were rush also wired me $were I picked up the funds here in *** fort worth *** I feel this is unfair and I am now asking for arbitration to get involve to help make better judgement because rush card is not doing there job for there customersI will be please with my FUNDS and the TRUTH
Rush card employees provided me with info for the past few weeks telling me since the names did not add up on the accounts my direct deposit funds would be sent back to my employer The corporate office clearly cares nothing about there customers I was with them since She called me to tell me that I have to ask my ex boyfriend for the money back I feel thats an unprofessional response anyone knows that if money is mistakenly transfered in the wrong account that a person is not voluntarily going to return the moneyThe staff noticed my name and employer was listed on the depositAs a single mom and being in an victim of domestic an violence relationship with the ex its cruel to tell me I have to ask him to give me the money backI will never ever do business again with Rush card they are heartless and dont care about helping their customers and making them happyIf they could not help me after speaking to several employees they should had yold me that from the start instead of leading me to think my direct deposit would be returned to meThat should be illegal to transfer funds in someone account even if the names don't match
uly 24, 2017VIA ONLINE SUBMISSION:Revdex.comEFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** *** Complaint number: *** Complaint date: July 12, 2017 To Whom It May Concern:This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. *** *** complaint states that RushCard’s website has constant website issues when customers are waiting for deposits. RushCard does sincerely apologize for any issues or delays Mr*** has experienced on the RushCard website We do understand any website issues effects are cardholders and their ability to view their accountsWe appreciate this feedback and sincerely apologize for any service issues and inconvenience our cardholders experience. Our goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Regards,
*** ***Customer called Revdex.com stating her concerns have not been addressed and if Rush Card can't provide a better answer she will cancel her card
I did not recieve my card until August My card was sent to my old addressI've asked them numerous of times did they have the correct address and they assured me that they didIm not satisfied on how they handled itThen I still had to pay $for the express pay through money gram which still shorted me of my funds which still had me short on money for the bill I had to pay for that week
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati OH
RE: Case *** *** *** ***
May 1,
We received *** *** complaint
regarding access to her blocked account and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
I understand the concern ***
Snell has regarding her RushCard account being closedIn order to release the
remaining funds on the account we have asked *** *** to supply us with
documents and proof of address that is needed to be verified*** *** has
sent in all the appropriate documents that was requested and a bill payment has
been issued for the remaining balance of $to the address on fileWe
apologize for the inconvenience this has caused *** ***
We appreciate *** *** feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist
November 13, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
*** Complaint number: *** Complaint date: November 5, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
August 26, VIA ONLINE SUBMISSION: Revdex.com E 4th STE Cincinnati Ohio Re: Consumer: *** * *** Complaint number: ***
Complaint date: August 25, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she was supposed to receive her *** benefits on August 24, and have not received as of date. *** *** would like her benefits posted to her RushCard account As of August 26, *** *** has not received an *** direct deposit. A corporate customer service specialist contacted *** *** on August 26, to discuss the account information We appreciate *** *** feedback Regards, RushCard Corporate Customer Service
Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** *** ***
May 26,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
We received the written dispute
form back on 5/11/and a provisional credit in the total amount of $
has been issued onto *** *** accountOn 5/15/a letter has been sent
to the address on the account notifying *** *** of the temporary credit
being provided while the claim is still under investigation
We appreciate *** ***
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist
August 5th, 2016 Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: *** ***Complaint number: *** Complaint date: July 20th, To Whom It May Concern:This letter is in response to the consumer complaint # *** referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On June 06th, 2016, *** *** contacted UniRush to file a dispute for an Unauthorized ATM withdraw that occurred on the same day, amounting $402.00, located at *** *** *** *** *** *** *** said she was at work when the transaction occurred, and her card was in her possession the whole time. Based on the investigation, UniRush found no invalid pin counts; in other words, the perpetrator knew *** *** pin numberAlso, approximately one hour after the withdraw, there were two balance inquiries at the same ATM with an available balance of $968.74. If *** *** has any additional questions or concerns, she can reach us by calling the number on the back of her CardWe appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve this letter. Regards,RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: November 3, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account informationWe are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service