Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, I reject the response to my complaint for the following reason(s): The amount that was charged to my account after the charge for gas was in EXCESS of MORE than the original chargeLet's be clear about thatMy original complaint was never resolvedI STILL have yet to be reimbursed the money that I was overcharged, which is the reason for this complaintExtending NO charges or fees to me for the month of November through February does me no serviceMy account was compromised because of UniRush's system error, but my funds have not been refunded to me because of UniRush's NEGLIGENCEYou do realize that you're making consumers responsible for your error?? This is criminalAt this point, my money has been stolenYou're not going to be able to appease me with anything other than the refund of my moneyThat's what needs to happen and it needs to be done immediatelyI submitted a request to the UniRush on October 19th--and was told that I would receive a response/update within hoursI received my first response from the organization on October 28thThat's a lot more than hoursI am requesting a refund of the money that was charged--along with the fees that I had to pay for not making my bills on time because of this error...in addition to not being able to get to work--which resulted in a wage lossI am not negotiating anything less than thatGIVE ME MY MONEYThis organization is criminal--and I will not be further victimizedI want my money, periodI am not negotiating any other terms.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This letter is to inform you that we have provisionally credited your account as of March 15, in the amount listed aboveThis temporary credit is being provided while we investigate your claimIt may take up to days to investigate the complaint or questionFor errors involving new
accounts point-of-sale, or foreign-initiated transactions, we may take up to days to investigate your complaint or questionYou will have full use of these funds while we complete our investigationThe results of the investigation will be communicated to you in writing within business days after completing our investigationIf your claim is denied, the provisional credit(s) will be reversed and your account will be debited for the amountYou will be notified if this occursIf you have any questions, please contact the number on the back of your card
UNIRUSH still hasn't returned my money Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
* ***
Tell us why here...November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 25, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account information. On
October 19, 2015, RushCard debited $from *** *** account to recoup
the initial credit issued in advance of the direct deposit posted on
10/16/RushCard issued two supplementary courtesy credits of $per
credit, to recompense *** *** for the unusual account fluctuations and
inconvenience caused by the service interruptionBelow is a screenshot of the
credits that was applied and reversed from *** *** RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
There was no offerJust the same stale PR tripe that's been posted on their *** page for a week copy & pasted word for wordThere was no direct response to my claim or even an offer for a creditMeanwhile my balance continues vanishing and reappearing and it remains harder than ever to get through to a representative in their customer service lineThis only goes to solidify the fact that I never wish to do business with this company again.
Regards,
*** ***
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states RushCard routinely charges off her account from seemingly pure airShe states the latest has been transactions from various cities and states and had been at work*** *** states fraudulent charge from *** and she does not have a *** accountShe is requesting a refund Our records indicate on February 07, 2017, *** *** contacted RushCard to file an unauthorized dispute on transactions from *** and *** in the amount of $63.36 *** *** claimed she had been at work when the transactions occurred*** *** was advised if the investigation of the disputes takes more than business days’ provisional credit will be provided to herOn March 23rd, *** *** claim was denied due to conclusive evidence*** provided document showing merchandise was shipped to her physical addressAlso, *** *** should contact RushCard regarding any unauthorized transactions in her account
Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** *** ***
May 13,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
All RushCard disputes are handled
through our dedicated dispute team and are worked in the order that they are receivedAfter investigating
the dispute, the claim was determine to be found in *** *** favorA final credit in the amount of $has been issued to *** *** account on 5/6/A letter has been sent to the address on the
account of the resolution and the case has been closedWe apologize for any inconvenience this
may have caused *** ***
We appreciate *** *** feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist
Tell us why here...November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account informationWe are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. On October 19, 2015,
RushCard debited $from *** *** account to recoup the initial credit
issued in advance of the direct deposit posted on 10/17/RushCard issued
two supplementary courtesy credits of $per credit, to recompense *** *** for the unusual account fluctuations and inconvenience caused by the
service interruption.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 1, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 8, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our system is up and running and
*** *** has access to her funds and account informationIn addition, after
we came back up, we experienced delays in posting direct deposits, the
cardholder website was intermittently unavailable and some information on the
website, including balance information, was incorrectDecember 1, 2015, a
$courtesy credit was issued to *** *** RushCard account We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: March 22, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** states in his complaint that RushCard blocked his account because of a refund he got from a merchant*** *** also states he sent in all the documentation requested to get his card unblocked *** *** is requesting his funds be released as soon as possible On October 20, 2016, *** *** RushCard received a credit without an offsetting debitThis type of transaction is prohibited by *** rules and is a sign of possible fraud or illegal activity. A block was placed on *** *** card until he could demonstrate that it was a legitimate credit by providing a copy of his Government Issued Identification and a copy of the original purchase/debit receipt On October a risk representative reviewed the documents and determined that the original receipt for the purchase was still needed to unblock the cardOn January 25, *** *** contact RushCard customer service and an agent advised him that the document provided was not the original receipt for the transactionOn March 24, a RushCard corporate representative attempted contacted *** *** to advise him of this informationA detailed message was left for a callback. If *** *** has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####), which is staffed with customer service agent hours a day, days a week UniRush Customer Service
January 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: January 20, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she completed a card to card transfer in error. *** *** would like the card to card transfer to be revered and her account credited back for the funds Per the previous response on January 19,*** *** contacted RushCard customer service regarding the funds transfer of $and stated that her account was debited for the monthly fee as well*** *** wanted a fee waiver of the monthly fee that was debited from her account. *** *** was advised that the monthly fee could not be waived on the accountIn addition, when *** *** applied for the RushCard account ending in the selected account type was the Rush Unlimited planThe RushCard fees are located on the cardholder agreement and the monthly fee will not be waived on the accountOn January 23, 2017, a RushCard corporate customer specialist attempted to contact *** *** to advise of the information. We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused our customer RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***I would like the representative to give me a call back because she didn't give me
her extension or her name and I did fax over the updated letter from the EDD, dated 4-7-with my apartment on itI called back I called because I did not have her extension and I was on hold for about minutes, so I just decided to hang up and call you guys, because it seems that's the only way that I am getting helpI need an immediate response because I need my card to be sent overnight and then to MoneyGram me some moneyAttached is a copy of the letter I faxed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I have reviewed the company's response; howeverI disagree with the manner in which the company complains what occurred during my communication with several customer service representativesI had been previous contacted RushCard regarding ATM Fees back in October and November I was told via email from agent customer service that RushCard was too busy to handle my matter due to the glitch RushCard experiencing therefore other customers concerns where more important than mineIn December 2015, I contacted RushCard via phone, I continued to ask about the ATM Fees, a male CSR stated that he would submit the information to the back office and it would take 24-hours to reverse the $xfees to my cardA week had past, I contacted RushCard again, I told the CSR to deactivate my RushCard account due to not receiving my ATM Fees reversalAgain, I contacted RushCard a day later when I noticed the Fees where reverse, therefore I contacted another RushCard CSR who argued that I was not eligible for ATM Fees reversal since I never used RushCard *** *** ATMAfter minutes of debating with this female CSR, she finally confirmed that I used the appropriate *** *** ATM; however, stated that she would mail me another card, two weeks went by and No card (12/10/to 10/24/2015), On the 24th of December 2015, I call again and was told by another CSR, that my card had not arrive, she (the CSR) stated that my system did not process my card and she did not know why and there was nothing she couldI mentioned to her my card to showing inactive but she stated that she see in the system that I card was blocked due to it being lost or stolen "I never ask anyone at RushCard to Block my card nor did I ever report my card lost or stolen"The CSR only mentioned mailing out a new card or mailing check after I became irateI do not think its fair for a company to tolerate employee statements and treat the consumer as if they are the bad applesAll I ask was for the $x = $in ATM Fees returned to me without hassle, complications, stress, and/or continuously repeating myself for the same meager proble*** If the company told consumers complaints seriously, they would listen to every call I made, and review every email I sent to verify accuracy of the clai*** I appreciate RushCard for honoring my wishes and mailing my check for $18.57, in which I will be looking for in the next week or so
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
*** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
They sent a generalized response that has nothing to do with my actual complaintNor has my money been credited back to my accountI have attached in detail the complaint, and all documents that I have sent them directly.
Regards,
*** ***
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 14, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard is charging her $instead of the $for the Rush Unlimited Plan*** *** is requesting a refund of $for the difference in the fees According to RushCard’s Card Holder Agreement, the monthly fee of $versus $is based on if a payroll/government benefit Direct Deposit in the calendar monthIf there is no direct deposit, then the fee is $Our records indicate that *** *** last direct deposit was 9/On 11/13/a corporate resolution specialist attempted to contact *** *** to advise her of this informationA detailed message was left for a callback We appreciate *** *** feedback RushCard, Corporate Customer Service
This letter is to inform you that we have provisionally credited your account as of Mach 27, in the amount listed aboveThis temporary credit is being provided while we investigate your claimIt may take up to days to investigate the complaint or questionFor errors involving new accounts
point-of-sale, or foreign-initiated transactions, we may take up to days to investigate your complaint or questionYou will have full use of these funds while we complete our investigationThe results of the investigation will be communicated to you in writing within business days after completing our investigationIf your claim is denied, the provisional credit(s) will be reversed and your account will be debited for the amountYou will be notified if this occursIf you have any questions, please contact the number on the back of your card
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, I reject the response to my complaint for the following reason(s): The amount that was charged to my account after the charge for gas was in EXCESS of MORE than the original chargeLet's be clear about thatMy original complaint was never resolvedI STILL have yet to be reimbursed the money that I was overcharged, which is the reason for this complaintExtending NO charges or fees to me for the month of November through February does me no serviceMy account was compromised because of UniRush's system error, but my funds have not been refunded to me because of UniRush's NEGLIGENCEYou do realize that you're making consumers responsible for your error?? This is criminalAt this point, my money has been stolenYou're not going to be able to appease me with anything other than the refund of my moneyThat's what needs to happen and it needs to be done immediatelyI submitted a request to the UniRush on October 19th--and was told that I would receive a response/update within hoursI received my first response from the organization on October 28thThat's a lot more than hoursI am requesting a refund of the money that was charged--along with the fees that I had to pay for not making my bills on time because of this error...in addition to not being able to get to work--which resulted in a wage lossI am not negotiating anything less than thatGIVE ME MY MONEYThis organization is criminal--and I will not be further victimizedI want my money, periodI am not negotiating any other terms.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This letter is to inform you that we have provisionally credited your account as of March 15, in the amount listed aboveThis temporary credit is being provided while we investigate your claimIt may take up to days to investigate the complaint or questionFor errors involving new
accounts point-of-sale, or foreign-initiated transactions, we may take up to days to investigate your complaint or questionYou will have full use of these funds while we complete our investigationThe results of the investigation will be communicated to you in writing within business days after completing our investigationIf your claim is denied, the provisional credit(s) will be reversed and your account will be debited for the amountYou will be notified if this occursIf you have any questions, please contact the number on the back of your card
UNIRUSH still hasn't returned my money Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
* ***
Tell us why here...November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 25, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account information. On
October 19, 2015, RushCard debited $from *** *** account to recoup
the initial credit issued in advance of the direct deposit posted on
10/16/RushCard issued two supplementary courtesy credits of $per
credit, to recompense *** *** for the unusual account fluctuations and
inconvenience caused by the service interruptionBelow is a screenshot of the
credits that was applied and reversed from *** *** RushCard accountWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
There was no offerJust the same stale PR tripe that's been posted on their *** page for a week copy & pasted word for wordThere was no direct response to my claim or even an offer for a creditMeanwhile my balance continues vanishing and reappearing and it remains harder than ever to get through to a representative in their customer service lineThis only goes to solidify the fact that I never wish to do business with this company again.
Regards,
*** ***
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complaint, she states RushCard routinely charges off her account from seemingly pure airShe states the latest has been transactions from various cities and states and had been at work*** *** states fraudulent charge from *** and she does not have a *** accountShe is requesting a refund Our records indicate on February 07, 2017, *** *** contacted RushCard to file an unauthorized dispute on transactions from *** and *** in the amount of $63.36 *** *** claimed she had been at work when the transactions occurred*** *** was advised if the investigation of the disputes takes more than business days’ provisional credit will be provided to herOn March 23rd, *** *** claim was denied due to conclusive evidence*** provided document showing merchandise was shipped to her physical addressAlso, *** *** should contact RushCard regarding any unauthorized transactions in her account
Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** *** ***
May 13,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
All RushCard disputes are handled
through our dedicated dispute team and are worked in the order that they are receivedAfter investigating
the dispute, the claim was determine to be found in *** *** favorA final credit in the amount of $has been issued to *** *** account on 5/6/A letter has been sent to the address on the
account of the resolution and the case has been closedWe apologize for any inconvenience this
may have caused *** ***
We appreciate *** *** feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist
Tell us why here...November 12, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 21, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and cardholders have access
to their funds and account informationWe are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. On October 19, 2015,
RushCard debited $from *** *** account to recoup the initial credit
issued in advance of the direct deposit posted on 10/17/RushCard issued
two supplementary courtesy credits of $per credit, to recompense *** *** for the unusual account fluctuations and inconvenience caused by the
service interruption.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 1, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: November 8, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At this time, our system is up and running and
*** *** has access to her funds and account informationIn addition, after
we came back up, we experienced delays in posting direct deposits, the
cardholder website was intermittently unavailable and some information on the
website, including balance information, was incorrectDecember 1, 2015, a
$courtesy credit was issued to *** *** RushCard account We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
March 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: March 22, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced aboveUniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** states in his complaint that RushCard blocked his account because of a refund he got from a merchant*** *** also states he sent in all the documentation requested to get his card unblocked *** *** is requesting his funds be released as soon as possible On October 20, 2016, *** *** RushCard received a credit without an offsetting debitThis type of transaction is prohibited by *** rules and is a sign of possible fraud or illegal activity. A block was placed on *** *** card until he could demonstrate that it was a legitimate credit by providing a copy of his Government Issued Identification and a copy of the original purchase/debit receipt On October a risk representative reviewed the documents and determined that the original receipt for the purchase was still needed to unblock the cardOn January 25, *** *** contact RushCard customer service and an agent advised him that the document provided was not the original receipt for the transactionOn March 24, a RushCard corporate representative attempted contacted *** *** to advise him of this informationA detailed message was left for a callback. If *** *** has additional questions, he may contact RushCard customer service at 1-866-RUSHCARD (###-###-####), which is staffed with customer service agent hours a day, days a week UniRush Customer Service
January 24, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: January 20, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that she completed a card to card transfer in error. *** *** would like the card to card transfer to be revered and her account credited back for the funds Per the previous response on January 19,*** *** contacted RushCard customer service regarding the funds transfer of $and stated that her account was debited for the monthly fee as well*** *** wanted a fee waiver of the monthly fee that was debited from her account. *** *** was advised that the monthly fee could not be waived on the accountIn addition, when *** *** applied for the RushCard account ending in the selected account type was the Rush Unlimited planThe RushCard fees are located on the cardholder agreement and the monthly fee will not be waived on the accountOn January 23, 2017, a RushCard corporate customer specialist attempted to contact *** *** to advise of the information. We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused our customer RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***I would like the representative to give me a call back because she didn't give me
her extension or her name and I did fax over the updated letter from the EDD, dated 4-7-with my apartment on itI called back I called because I did not have her extension and I was on hold for about minutes, so I just decided to hang up and call you guys, because it seems that's the only way that I am getting helpI need an immediate response because I need my card to be sent overnight and then to MoneyGram me some moneyAttached is a copy of the letter I faxed
On June 28th *** reversed the payment so how do Rush card get to keep my money
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I have reviewed the company's response; howeverI disagree with the manner in which the company complains what occurred during my communication with several customer service representativesI had been previous contacted RushCard regarding ATM Fees back in October and November I was told via email from agent customer service that RushCard was too busy to handle my matter due to the glitch RushCard experiencing therefore other customers concerns where more important than mineIn December 2015, I contacted RushCard via phone, I continued to ask about the ATM Fees, a male CSR stated that he would submit the information to the back office and it would take 24-hours to reverse the $xfees to my cardA week had past, I contacted RushCard again, I told the CSR to deactivate my RushCard account due to not receiving my ATM Fees reversalAgain, I contacted RushCard a day later when I noticed the Fees where reverse, therefore I contacted another RushCard CSR who argued that I was not eligible for ATM Fees reversal since I never used RushCard *** *** ATMAfter minutes of debating with this female CSR, she finally confirmed that I used the appropriate *** *** ATM; however, stated that she would mail me another card, two weeks went by and No card (12/10/to 10/24/2015), On the 24th of December 2015, I call again and was told by another CSR, that my card had not arrive, she (the CSR) stated that my system did not process my card and she did not know why and there was nothing she couldI mentioned to her my card to showing inactive but she stated that she see in the system that I card was blocked due to it being lost or stolen "I never ask anyone at RushCard to Block my card nor did I ever report my card lost or stolen"The CSR only mentioned mailing out a new card or mailing check after I became irateI do not think its fair for a company to tolerate employee statements and treat the consumer as if they are the bad applesAll I ask was for the $x = $in ATM Fees returned to me without hassle, complications, stress, and/or continuously repeating myself for the same meager proble*** If the company told consumers complaints seriously, they would listen to every call I made, and review every email I sent to verify accuracy of the clai*** I appreciate RushCard for honoring my wishes and mailing my check for $18.57, in which I will be looking for in the next week or so
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
*** Complaint number: *** Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
They sent a generalized response that has nothing to do with my actual complaintNor has my money been credited back to my accountI have attached in detail the complaint, and all documents that I have sent them directly.
Regards,
*** ***
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 14, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that RushCard is charging her $instead of the $for the Rush Unlimited Plan*** *** is requesting a refund of $for the difference in the fees According to RushCard’s Card Holder Agreement, the monthly fee of $versus $is based on if a payroll/government benefit Direct Deposit in the calendar monthIf there is no direct deposit, then the fee is $Our records indicate that *** *** last direct deposit was 9/On 11/13/a corporate resolution specialist attempted to contact *** *** to advise her of this informationA detailed message was left for a callback We appreciate *** *** feedback RushCard, Corporate Customer Service
This letter is to inform you that we have provisionally credited your account as of Mach 27, in the amount listed aboveThis temporary credit is being provided while we investigate your claimIt may take up to days to investigate the complaint or questionFor errors involving new accounts
point-of-sale, or foreign-initiated transactions, we may take up to days to investigate your complaint or questionYou will have full use of these funds while we complete our investigationThe results of the investigation will be communicated to you in writing within business days after completing our investigationIf your claim is denied, the provisional credit(s) will be reversed and your account will be debited for the amountYou will be notified if this occursIf you have any questions, please contact the number on the back of your card