Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The matter and explanation regarding the PROVISIONAL CREDIT is of the most important concern. ONLY CONCERN. I need an written letter explaining why the account was not PROVISIONED. This issue has caused a severe hardship and answers are needed to prevent it from happening to more customers. I have been communicating with other members that are going through the same problem.
Regards,
*** ***
July 6, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com
*** Complaint date: June 29, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources *** *** complaint contends that she is receiving emails from RushCard congratulating her on getting a RushCard*** *** states she did provided RushCard with her email address nor did she apply for the card*** *** would like for her email address to be removed from the account On July 6, 2016, a RushCard corporate customer service specialist attempted to contact *** *** to advise her that her email address has been removed from the RushCard account and that she should not receive any more emailsA message was left with contact number in case *** *** had any further questions or concerns We appreciate *** *** feedback, and sincerely apologize for any inconvenience this matter has caused her Regards, RushCard Corporate Customer Service
Today August 29,I've contacted my lawyer and I've contacted the federal trade commissioner also so this on going problem with unirush can be rectified today
August 22, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: August 19, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she cancelled a *** transaction in which she had to pick up the merchandise from a local store. *** *** also states that she was told by RushCard to send in a fax authorization to release the pending transaction *** *** would like the pending hold to be released on her account today On August 19, *** *** contacted RushCard corporate customer service and was advised that the transaction from *** in the amount of $cannot be released. The pending hold for $will be automatically released in daysA merchant hold release letter is not needed on the RushCard account, as we do not release *** transactions. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
They are stating about the payroll of $I did receive that payroll but I'm speaking on the payroll behind that one as I stated the dates in my first complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Disagree with them and also I never received and here the *** that I wrote on December 10,which I have emails that I wrote to them and here the case number that I received and it's *** and I still want my *** back period
Regards,
*** ***
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Hey how r u doing I’m writing to let you know that unirush closed myh accout with out telling me and I called them to ask about the dispute and that’s when they told me that unirush closed my account because I complained on them have you heard from them thanks
I read that rush card staTed that I was informed that my card was returned back to them due to my address changeThat statement is untrue, I didn't know that the card was returned until Revdex.com contacted meThey also stated that they attempted to call on 3/27, which is also untrueI received a call today 3/while at workbat 1128am, when I tried calling back but was placed on hold for minutes then hung up onI received an email as well, which stated that a new card was sentI'm not asking for a replacement card, I need my fast cash as was promised in order to pay my billsI've called 4x toady only to be placed on hold and then it hangs up
im talking about a dispute form for transactionsone was made at *** grocery for never authorized and two from *** *** ***? I don't have a dispute form for any of these despite contacting your company and waiting. I need the forms sent to my emailthank you~
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 16, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: January 9, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that a merchant mistakenly withheld funds, but was able to void the transaction before it processed*** *** also states the merchant told her it would take 3-business and sent a release statementHowever, RushCard claims it would take days to release the hold*** *** is requesting that her funds be released immediately Per the RushCard Cardholder Agreement, “If you authorize a transaction, the preauthorization hold, the approval may result in a hold for that amount of funds for up to thirty (30) days.” RushCard records indicate that *** *** contacted customer service on 1/8/and spoke to an agent that advised her that we would be able release the funds if she were able to provide a Merchant Hold Release LetterOn 1/10/18, RushCard received an invalid merchant hold release letterOn 1/12/a corporate resolution specialist attempted to contact *** *** to advise her of this information, a detailed message was left for a callback. We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I had someone from corporate office call me and she was rude as well all she did was informed me that they would listen to call and did I make a complaint with better business this is not how you resolve an issue I again feel this was unprofessional no resolution same thing last three supervisors told me at what point does some aplogize and offer some compensationI have been a loyal customer since no issues prior to this one
Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** *** ***
May 13,
We received *** *** complaint regarding access to her
funds and her blocked cardRushCard logs all customer contact and activity
associated with financial cards
RushCard’s standard operating procedures
require that we monitor our customer accounts for compliance, suspicious activity,
account take over, fraudulent activity and to protect the integrity of RushCard
as a business and our customer accounts
Per response, on 5/5/we have
received invalid documents from *** *** *** will need to provide
a valid (not expired) Driver’s License/State I.D, and a clearer copy of her social
security cardAlso, we have not received proof of address dated within the
last days*** *** can send her valid documents to the corporate office
fax number at ###-###-#### for efficient
handlingRushCard needs to validate the identity of the member before
sending the remaining funds via bill paymentOnce we receive the proper documentation
a bill payment will be issued to the address on the account
We
appreciate *** *** feedbackThese types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
May 25, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com *** Complaint date: May 05, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he is still getting the unwanted emails from RushCard*** *** is also stating this is exasperating and reflects poorly on RushCard This issue has been escalated to ensure that the email address is removed from all RushCard linksIn the interim *** *** can click the unsubscribe link at the bottom of the email and that will prevent him from receiving anymore emails within seven days of doing so We appreciate *** *** feedback, and sincerely apologize for any inconvenience this matter has caused him Regards, RushCard Corporate Customer Service
July 18, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: July 15, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** ***’s complaint contends that her pre authorization holds totaling $are being held by RushCard even though the merchant has cancelled the transaction to release the hold*** *** is requesting that her funds be released back to her RushCard account as soon as possible On July 14, *** *** contacted RushCard regarding the transaction being held on her account from ***She spoke with our contact center and indicated the transaction has been cancelled and indicated a merchant hold letter would be faxed to customer service for review to release the pre-authorization*** has a policy to not provide merchant hold release letters to any financial institutionsRushCard’s policy regarding releasing pending holds requires a merchant hold letter be submitted, unfortunately we are unable to manually release pre-authorized holds without the letterHowever, we give merchants calendar days to claim the funds and if they are not claimed the funds are automatically released back to the account We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Consumer: *** *** Complaint number: *** Complaint date: July 15,
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complain she states, she disputed unauthorized charge for $She is requesting a refund On records indicate on April 21, 2017, *** *** disputed a $charge with *** *** ***On her subsequent dispute form *** *** claimed, she authorized the charge, however, she never received services*** *** was told to return dispute form or send dispute in writing for us to submit chargeback; however, *** *** failed to provide signed dispute form, which is subsequently why her dispute was denied*** *** can still provide us with info needed to process chargebackIf she has any questions she can call our customer service number
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
The matter and explanation regarding the PROVISIONAL CREDIT is of the most important concern. ONLY CONCERN. I need an written letter explaining why the account was not PROVISIONED. This issue has caused a severe hardship and answers are needed to prevent it from happening to more customers. I have been communicating with other members that are going through the same problem.
Regards,
*** ***
July 6, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com
*** Complaint date: June 29, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources *** *** complaint contends that she is receiving emails from RushCard congratulating her on getting a RushCard*** *** states she did provided RushCard with her email address nor did she apply for the card*** *** would like for her email address to be removed from the account On July 6, 2016, a RushCard corporate customer service specialist attempted to contact *** *** to advise her that her email address has been removed from the RushCard account and that she should not receive any more emailsA message was left with contact number in case *** *** had any further questions or concerns We appreciate *** *** feedback, and sincerely apologize for any inconvenience this matter has caused her Regards, RushCard Corporate Customer Service
Today August 29,I've contacted my lawyer and I've contacted the federal trade commissioner also so this on going problem with unirush can be rectified today
August 22, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: August 19, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she cancelled a *** transaction in which she had to pick up the merchandise from a local store. *** *** also states that she was told by RushCard to send in a fax authorization to release the pending transaction *** *** would like the pending hold to be released on her account today On August 19, *** *** contacted RushCard corporate customer service and was advised that the transaction from *** in the amount of $cannot be released. The pending hold for $will be automatically released in daysA merchant hold release letter is not needed on the RushCard account, as we do not release *** transactions. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
They are stating about the payroll of $I did receive that payroll but I'm speaking on the payroll behind that one as I stated the dates in my first complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Disagree with them and also I never received and here the *** that I wrote on December 10,which I have emails that I wrote to them and here the case number that I received and it's *** and I still want my *** back period
Regards,
*** ***
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** ***
Complaint number: *** Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Hey how r u doing I’m writing to let you know that unirush closed myh accout with out telling me and I called them to ask about the dispute and that’s when they told me that unirush closed my account because I complained on them have you heard from them thanks
I read that rush card staTed that I was informed that my card was returned back to them due to my address changeThat statement is untrue, I didn't know that the card was returned until Revdex.com contacted meThey also stated that they attempted to call on 3/27, which is also untrueI received a call today 3/while at workbat 1128am, when I tried calling back but was placed on hold for minutes then hung up onI received an email as well, which stated that a new card was sentI'm not asking for a replacement card, I need my fast cash as was promised in order to pay my billsI've called 4x toady only to be placed on hold and then it hangs up
im talking about a dispute form for transactionsone was made at *** grocery for never authorized and two from *** *** ***? I don't have a dispute form for any of these despite contacting your company and waiting. I need the forms sent to my emailthank you~
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 31,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 17, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and *** *** have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 16, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: *** ***
Complaint number: *** Complaint date: January 9, To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that a merchant mistakenly withheld funds, but was able to void the transaction before it processed*** *** also states the merchant told her it would take 3-business and sent a release statementHowever, RushCard claims it would take days to release the hold*** *** is requesting that her funds be released immediately Per the RushCard Cardholder Agreement, “If you authorize a transaction, the preauthorization hold, the approval may result in a hold for that amount of funds for up to thirty (30) days.” RushCard records indicate that *** *** contacted customer service on 1/8/and spoke to an agent that advised her that we would be able release the funds if she were able to provide a Merchant Hold Release LetterOn 1/10/18, RushCard received an invalid merchant hold release letterOn 1/12/a corporate resolution specialist attempted to contact *** *** to advise her of this information, a detailed message was left for a callback. We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I had someone from corporate office call me and she was rude as well all she did was informed me that they would listen to call and did I make a complaint with better business this is not how you resolve an issue I again feel this was unprofessional no resolution same thing last three supervisors told me at what point does some aplogize and offer some compensationI have been a loyal customer since no issues prior to this one
Regards,
*** ***
Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** *** ***
May 13,
We received *** *** complaint regarding access to her
funds and her blocked cardRushCard logs all customer contact and activity
associated with financial cards
RushCard’s standard operating procedures
require that we monitor our customer accounts for compliance, suspicious activity,
account take over, fraudulent activity and to protect the integrity of RushCard
as a business and our customer accounts
Per response, on 5/5/we have
received invalid documents from *** *** *** will need to provide
a valid (not expired) Driver’s License/State I.D, and a clearer copy of her social
security cardAlso, we have not received proof of address dated within the
last days*** *** can send her valid documents to the corporate office
fax number at ###-###-#### for efficient
handlingRushCard needs to validate the identity of the member before
sending the remaining funds via bill paymentOnce we receive the proper documentation
a bill payment will be issued to the address on the account
We
appreciate *** *** feedbackThese types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
May 25, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: Revdex.com *** Complaint date: May 05, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he is still getting the unwanted emails from RushCard*** *** is also stating this is exasperating and reflects poorly on RushCard This issue has been escalated to ensure that the email address is removed from all RushCard linksIn the interim *** *** can click the unsubscribe link at the bottom of the email and that will prevent him from receiving anymore emails within seven days of doing so We appreciate *** *** feedback, and sincerely apologize for any inconvenience this matter has caused him Regards, RushCard Corporate Customer Service
July 18, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number:
*** Complaint date: July 15, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** ***’s complaint contends that her pre authorization holds totaling $are being held by RushCard even though the merchant has cancelled the transaction to release the hold*** *** is requesting that her funds be released back to her RushCard account as soon as possible On July 14, *** *** contacted RushCard regarding the transaction being held on her account from ***She spoke with our contact center and indicated the transaction has been cancelled and indicated a merchant hold letter would be faxed to customer service for review to release the pre-authorization*** has a policy to not provide merchant hold release letters to any financial institutionsRushCard’s policy regarding releasing pending holds requires a merchant hold letter be submitted, unfortunately we are unable to manually release pre-authorized holds without the letterHowever, we give merchants calendar days to claim the funds and if they are not claimed the funds are automatically released back to the account We appreciate *** *** feedbackOur goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Consumer: *** *** Complaint number: *** Complaint date: July 15,
To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In *** *** complain she states, she disputed unauthorized charge for $She is requesting a refund On records indicate on April 21, 2017, *** *** disputed a $charge with *** *** ***On her subsequent dispute form *** *** claimed, she authorized the charge, however, she never received services*** *** was told to return dispute form or send dispute in writing for us to submit chargeback; however, *** *** failed to provide signed dispute form, which is subsequently why her dispute was denied*** *** can still provide us with info needed to process chargebackIf she has any questions she can call our customer service number