Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Today November 2, 2015 I received a useless blocked card ending in [redacted]. After holding and calling rush card all day I was told they automatically block replacement cards. So far I have called, emailed and faxed rush card continuously. Rush cards agents seem to be playing a game telling me a need to reapply which the faxed papers were for. How many times do I need to fax, email and hold the line all day to have a working rush card. How crazy is it to send me a blocked card ending in [redacted]. Please do not send me blocked cards that you know I can't use. Thank you,[redacted]
Regards,
[redacted]
February 17, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: February 16, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she was informed by a Rushcard customer service agent that because her initial replacement card was not sent, the card would be expedited and the fee waived. [redacted] is requesting that the fee be refunded. Our records indicate that [redacted] contacted RushCard on 1/27/17 and requested a replacement card. On 2/13/17 [redacted] contacted Rushcard customer service again stating she has not yet received her card. The agent advised [redacted] that they would expedite the card and forward a request to waive the $30 fee. On 2/17/17 after review of the account, the $30 expedited fee was refunded to the account. A corporate RushCard specialist attempted to contact [redacted] to advise her of this information. A detailed message was left for a callback. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. Corporate Customer Service
VIA ONLINE SUBMISSION:Revdex.com1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Consumer: [redacted]Complaint number: #[redacted]Complaint date: 2/23/2018 To Whom It May Concern:This letter is in response to the consumer complaint number referenced...
above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In complaint, [redacted]’s complaint states her card has been blocked without contacting her. She has been working for 2 weeks with RushCard to get this issue resolved. [redacted] would like for her address to be updated and a replacement card expedited to the new address so she has access to her funds. On February 17, 2018 [redacted] contacted RushCard and inquired on her account being blocked. Records indicate that the card was closed due to inactivity and a new card was sent out. [redacted] said she no longer lives at that address [redacted] [redacted] was advised to send in the following documentation to update her address on file: Social Security Card, Driver’s License and Proof of Address. As of February 23, 2018, [redacted] faxed all of the required documentation. On February 23, 2018 a card replacement was expedited and [redacted] was informed that the time frame to receive would be 1 to 2 business days. On February 27, 2018 [redacted] contacted RushCard indicating she did not receive the replacement card. On February 28,2018 another card replacement was issued. Per our records [redacted] received the card on March 2, 2018. On March 5, 2018 a RushCard corporate resolution specialist contacted [redacted] to advise of this information. Regards,RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I still have not recieved all of my money back on my account. I even had to get a new card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. My complaint is not that they blocked the card because it was compromised. My complaint is that the representative blocked the card without informing me first as to what he was going to do. He told me after the fact. The supervisor even made it seem like the company would pay and then switched it up and said IF after they listened to the recorded call and found that representative was at the might refund my money. Why should I pay for his mistake. I was told that I would have to pay the expedition fee and when they got a chance they would listen to the recording to see if he had told me or not. Every person I spoke to that night wasted my time and was unable to help me. Proper protocol when you are effecting someone finances is to let them know what's going to happen so that they can decide how or whether they want to move forward. This representatives hasty actions has been a huge inconvenience for me. I still don't have a card. I was told on Saturday that I probably wouldn't be receiving a card until July 2 or 3rd. So my paycheck will be deposited to a card that I have no access to. I'm going all this anguish over a transaction for $5.46? When they could've just told me what was going to happen, given me time to get my money off the card, or are the cost themselves to expedite me a new card. Even after speaking to corporate all they could say was that they would listen to the call and give customer service feedback. All they can say is that its protocol? No I don't accept their response and will do whatever I need to move forward in the next steps of the process.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I never received any detailed message. Please explain here why my friend does not qualify, per my last phone conversation proceeding this initial complaint it was because of the source of the funds loaded (since I sent her the funds to pay the one time fee) I was also told she could not do her own load from this point to qualify for the referral because it must be the first load, basically it was her one chance which isn't disclosed or fair at all.
Please see the attached details for the refer a friend offer, there is not a mention of how the money is to be loaded. I referred my friend, repeat: I gave them a new customer. I sent my friend the money in good faith that this company would uphold their promise, not decline over a technicality that is not disclosed at all. If it was clearly defined HOW this money was to be loaded then obviously she would have followed these directions and I would have refrained from helping her but as you can see there was no disclosure regarding specific loading conditions. Regardless, it was MY money that paid the FEE for MY FRIEND but that should not matter anyways.
Regards,
[redacted]
To Whom It May Concern:
This
letter is in response to the consumer complaint # [redacted] referenced
above. UniRush, LLC which is the program
manager for the Rushcard prepaid debit card program takes customer complaints seriously
and strives to provide quality customer service while dutifully protecting
customer identities and resources.
[redacted] complaint contends that she has not
received her direct deposits two days early.
[redacted] states that she is not able to complete card to card
transfers. [redacted] also states that
she would like a full explanation regarding the issues that she is having.
On April 14, 2016 a corporate customer service specialist
contacted [redacted] to discuss the issue she was having with her direct
deposits and not being able to initiate a card to card transfer to another card
holder. [redacted] was educated on the
direct deposit process and posting time frames.
[redacted] was also advised that RushCard would be researching her issue
of not being able to process a card to card transaction.
We appreciate [redacted] feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] - The company has not tried to contact me. This is a stall tactiic and I am tried of it. Pay me my money,you know you didn't pay theses people so what the problem? These people make me upset playing games. there is no room for compromise I want my money! You think you can embezzle money out of my account and you expect me to be charming,I believe you have my money and that is why you are trying to push this under the table. All the evidents shows that this money was taken out of my account and the merchant didn't receive the money. This is not rocket science so I don't know what the problem is. P.S.- DON'T CONTACT SEND MONEY AND THERE WON'T HAVE TO BE CONTACT.
June 6, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: June 2, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, he states he filed an unauthorized dispute, however he has not been issued provisional credit. On May 25, 26 & 30, 2017, [redacted] contacted RushCard to file an authorized dispute totaling $171.04. [redacted] was told if investigations take more than 10 business days provisional credit will be issued on or before June 8, 9 & 13, 2017. Regards, RushCard Corporate Customer Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Ms. [redacted] have
access to her funds and account information.
A small number of accounts are still in an inactive state which can be
corrected when the cardholder contacts us.
We are proactively reaching out to our customers who were impacted by
the outage and confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
This consumer filed an OFPB Complaint with our Legal Department and the response I sent is from our Legal Department. There is no other information to provide to the consumer than what was already given. Thank you, Tyree T., Customer Service SpecialistUniRush, LLC PO Box 42482
July 31, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th, STE 600 Cincinnati Ohio 45202 Re: Case #: [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from Jacqueline Boozer, on July 6, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard will not return her $1900 and her card was blocked without her knowledge. [redacted] is requesting her money back. RushCard records indicate that on July 27, 2017 [redacted] contacted RushCard customer service and disputed a transactions totaling $4.30. The agent [redacted] spoke with explained the dispute process and informed her that a dispute form would be mailed to the address on file and a replacement card was sent. The agent further explained that the form needed to be returned within 10 business days to be eligible for a provisional credit. [redacted] called in again later that day and sated she need her funds immediately. An express cash was processed for $1220.54 for [redacted] retrieve at any [redacted] location. On July 31, 2017 a Rushcard corporate resolution specialist called to get clarification on [redacted] concerns. While in the middle of asking [redacted] if she pickup her funds that were processed on 7/27/17, the call disconnected. We attempted to call [redacted] back and the call went to voicemail. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. Sincerely, RushCard Customer Service
On March 17th,2016, [redacted] contacted UniRush to file a dispute for three unauthorized ATM transactions that occurred on March 15th, and March 16th, at [redacted] revealed to the dispute agent that her card had been in her possession when the fraudulent...
transactions occurred and that she changed her card pin number the day before the disputed transactions posted. [redacted] was advised to sign the dispute form sent to her email address in order to the provisional credit for the disputed amount, and to either uploaded using her online banking account or fax to the number on the form. On March 17th, 2016, after a diligent investigation, UniRush concluded no error found. [redacted] frequently uses the ATM where the fraud occurred; she has used it eight times before the fraud transactions. Her home and the location of the fraud are in the same vicinity. Also, the first transaction that occurred after the pin change was the fraudulent transaction. If [redacted] has any questions he can contact our customer service team at ###-###-####.We appreciate [redacted]’s feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Complaint number: [redacted] Complaint date: September 20, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states disputed a charge; however, she was not give credit. Our records indicate on September 5, 2017, [redacted] filed an unauthorized transaction at [redacted]. In her subsequent dispute form, she claimed her card was stolen 50 minutes after she made her first transaction, a deposit at the same location where her stolen card was used. Due to these suspicious activities on [redacted] account, RushCard terminated business with [redacted] by closing her account. [redacted] claim is still under investigation, if investigation takes longer than 20 business days’ provision will be provided to her. Regards, RushCard Corporate Customer Service
Hi, my name is [redacted]. I just want to say thank you for expeditiously handling my case and having rush card call me to come to a resolution after a whole month of trying. I dont know exactly what it is you guys do to make these negligent companies come to realization, but I definetly...
appreciate it, and thank you for what you have done. Truly thankful, God bless [redacted]
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On October 19,
2015, RushCard debited $100.00 from [redacted] account to recoup the initial
credit issued in advance of the direct deposit posted on 10/17/2015. RushCard
issued two supplementary courtesy credits of $100.00 per credit, to recompense [redacted] for the unusual account fluctuations and inconvenience caused by
the service interruption.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not have a working phone at the moment I need someone to email me with information. I'm supposed to received $90.00 because 3 of my friends signed up with my referral code.its been over 30 days and I still did not received it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Attached you will find the proof from the company stating the payment was returned to Rushcard on 7/10/16. Yet they still do not want to give me my funds back. I spoke with Raymond today @7:49 am who contacted [redacted] spoke with Ms. C. who confirmed the payment was returned to Rushcard. They still refuse to give me my money back. I want my funds back this is completely unfair. Please see the attached documents. It should not take 45-90 days to obtain my funds back.
Regards,
[redacted]
July 6, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: June 19, 2017 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked her account and that she was not notified of this information. [redacted] would like to have access to her funds by having a check sent overnight to her. Per previous response as of date we have requested a copy of [redacted] social security card. Once this documentation is sent to RushCard, we may assist with the remaining funds on the account. A corporate customer service representative contacted [redacted] on June 29, 2017 to advise of this information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Today November 2, 2015 I received a useless blocked card ending in [redacted]. After holding and calling rush card all day I was told they automatically block replacement cards. So far I have called, emailed and faxed rush card continuously. Rush cards agents seem to be playing a game telling me a need to reapply which the faxed papers were for. How many times do I need to fax, email and hold the line all day to have a working rush card. How crazy is it to send me a blocked card ending in [redacted]. Please do not send me blocked cards that you know I can't use. Thank you,[redacted]
Regards,
[redacted]
February 17, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: February 16, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she was informed by a Rushcard customer service agent that because her initial replacement card was not sent, the card would be expedited and the fee waived. [redacted] is requesting that the fee be refunded. Our records indicate that [redacted] contacted RushCard on 1/27/17 and requested a replacement card. On 2/13/17 [redacted] contacted Rushcard customer service again stating she has not yet received her card. The agent advised [redacted] that they would expedite the card and forward a request to waive the $30 fee. On 2/17/17 after review of the account, the $30 expedited fee was refunded to the account. A corporate RushCard specialist attempted to contact [redacted] to advise her of this information. A detailed message was left for a callback. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. Corporate Customer Service
VIA ONLINE SUBMISSION:Revdex.com1 E. Fourth Street, Suite 600Cincinnati, OH 45202 Consumer: [redacted]Complaint number: #[redacted]Complaint date: 2/23/2018 To Whom It May Concern:This letter is in response to the consumer complaint number referenced...
above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In complaint, [redacted]’s complaint states her card has been blocked without contacting her. She has been working for 2 weeks with RushCard to get this issue resolved. [redacted] would like for her address to be updated and a replacement card expedited to the new address so she has access to her funds. On February 17, 2018 [redacted] contacted RushCard and inquired on her account being blocked. Records indicate that the card was closed due to inactivity and a new card was sent out. [redacted] said she no longer lives at that address [redacted] [redacted] was advised to send in the following documentation to update her address on file: Social Security Card, Driver’s License and Proof of Address. As of February 23, 2018, [redacted] faxed all of the required documentation. On February 23, 2018 a card replacement was expedited and [redacted] was informed that the time frame to receive would be 1 to 2 business days. On February 27, 2018 [redacted] contacted RushCard indicating she did not receive the replacement card. On February 28,2018 another card replacement was issued. Per our records [redacted] received the card on March 2, 2018. On March 5, 2018 a RushCard corporate resolution specialist contacted [redacted] to advise of this information. Regards,RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I still have not recieved all of my money back on my account. I even had to get a new card.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. My complaint is not that they blocked the card because it was compromised. My complaint is that the representative blocked the card without informing me first as to what he was going to do. He told me after the fact. The supervisor even made it seem like the company would pay and then switched it up and said IF after they listened to the recorded call and found that representative was at the might refund my money. Why should I pay for his mistake. I was told that I would have to pay the expedition fee and when they got a chance they would listen to the recording to see if he had told me or not. Every person I spoke to that night wasted my time and was unable to help me. Proper protocol when you are effecting someone finances is to let them know what's going to happen so that they can decide how or whether they want to move forward. This representatives hasty actions has been a huge inconvenience for me. I still don't have a card. I was told on Saturday that I probably wouldn't be receiving a card until July 2 or 3rd. So my paycheck will be deposited to a card that I have no access to. I'm going all this anguish over a transaction for $5.46? When they could've just told me what was going to happen, given me time to get my money off the card, or are the cost themselves to expedite me a new card. Even after speaking to corporate all they could say was that they would listen to the call and give customer service feedback. All they can say is that its protocol? No I don't accept their response and will do whatever I need to move forward in the next steps of the process.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I never received any detailed message. Please explain here why my friend does not qualify, per my last phone conversation proceeding this initial complaint it was because of the source of the funds loaded (since I sent her the funds to pay the one time fee) I was also told she could not do her own load from this point to qualify for the referral because it must be the first load, basically it was her one chance which isn't disclosed or fair at all.
Please see the attached details for the refer a friend offer, there is not a mention of how the money is to be loaded. I referred my friend, repeat: I gave them a new customer. I sent my friend the money in good faith that this company would uphold their promise, not decline over a technicality that is not disclosed at all. If it was clearly defined HOW this money was to be loaded then obviously she would have followed these directions and I would have refrained from helping her but as you can see there was no disclosure regarding specific loading conditions. Regardless, it was MY money that paid the FEE for MY FRIEND but that should not matter anyways.
Regards,
[redacted]
April 14, 2016
VIA ONLINE
SUBMISSION:
RevDex.com
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Consumer: [redacted]
Complaint
number: [redacted]
Complaint
date: April 12, 2016
To Whom It May Concern:
This
letter is in response to the consumer complaint # [redacted] referenced
above. UniRush, LLC which is the program
manager for the Rushcard prepaid debit card program takes customer complaints seriously
and strives to provide quality customer service while dutifully protecting
customer identities and resources.
[redacted] complaint contends that she has not
received her direct deposits two days early.
[redacted] states that she is not able to complete card to card
transfers. [redacted] also states that
she would like a full explanation regarding the issues that she is having.
On April 14, 2016 a corporate customer service specialist
contacted [redacted] to discuss the issue she was having with her direct
deposits and not being able to initiate a card to card transfer to another card
holder. [redacted] was educated on the
direct deposit process and posting time frames.
[redacted] was also advised that RushCard would be researching her issue
of not being able to process a card to card transaction.
We appreciate [redacted] feedback.
Regards,
RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] - The company has not tried to contact me. This is a stall tactiic and I am tried of it. Pay me my money,you know you didn't pay theses people so what the problem? These people make me upset playing games. there is no room for compromise I want my money! You think you can embezzle money out of my account and you expect me to be charming,I believe you have my money and that is why you are trying to push this under the table. All the evidents shows that this money was taken out of my account and the merchant didn't receive the money. This is not rocket science so I don't know what the problem is. P.S.- DON'T CONTACT SEND MONEY AND THERE WON'T HAVE TO BE CONTACT.
June 6, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: June 2, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, he states he filed an unauthorized dispute, however he has not been issued provisional credit. On May 25, 26 & 30, 2017, [redacted] contacted RushCard to file an authorized dispute totaling $171.04. [redacted] was told if investigations take more than 10 business days provisional credit will be issued on or before June 8, 9 & 13, 2017. Regards, RushCard Corporate Customer Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Ms. [redacted] have
access to her funds and account information.
A small number of accounts are still in an inactive state which can be
corrected when the cardholder contacts us.
We are proactively reaching out to our customers who were impacted by
the outage and confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning November
1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
This consumer filed an OFPB Complaint with our Legal Department and the response I sent is from our Legal Department. There is no other information to provide to the consumer than what was already given. Thank you, Tyree T., Customer Service SpecialistUniRush, LLC PO Box 42482
July 31, 2017 VIA ONLINE SUBMISSION: Revdex.com® 1 E 4th, STE 600 Cincinnati Ohio 45202 Re: Case #: [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from Jacqueline Boozer, on July 6, 2017. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard will not return her $1900 and her card was blocked without her knowledge. [redacted] is requesting her money back. RushCard records indicate that on July 27, 2017 [redacted] contacted RushCard customer service and disputed a transactions totaling $4.30. The agent [redacted] spoke with explained the dispute process and informed her that a dispute form would be mailed to the address on file and a replacement card was sent. The agent further explained that the form needed to be returned within 10 business days to be eligible for a provisional credit. [redacted] called in again later that day and sated she need her funds immediately. An express cash was processed for $1220.54 for [redacted] retrieve at any [redacted] location. On July 31, 2017 a Rushcard corporate resolution specialist called to get clarification on [redacted] concerns. While in the middle of asking [redacted] if she pickup her funds that were processed on 7/27/17, the call disconnected. We attempted to call [redacted] back and the call went to voicemail. We appreciate [redacted] feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. We will provide notification on the resolution. Sincerely, RushCard Customer Service
On March 17th,2016, [redacted] contacted UniRush to file a dispute for three unauthorized ATM transactions that occurred on March 15th, and March 16th, at [redacted] revealed to the dispute agent that her card had been in her possession when the fraudulent...
transactions occurred and that she changed her card pin number the day before the disputed transactions posted. [redacted] was advised to sign the dispute form sent to her email address in order to the provisional credit for the disputed amount, and to either uploaded using her online banking account or fax to the number on the form. On March 17th, 2016, after a diligent investigation, UniRush concluded no error found. [redacted] frequently uses the ATM where the fraud occurred; she has used it eight times before the fraud transactions. Her home and the location of the fraud are in the same vicinity. Also, the first transaction that occurred after the pin change was the fraudulent transaction. If [redacted] has any questions he can contact our customer service team at ###-###-####.We appreciate [redacted]’s feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: September 20, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states disputed a charge; however, she was not give credit. Our records indicate on September 5, 2017, [redacted] filed an unauthorized transaction at [redacted]. In her subsequent dispute form, she claimed her card was stolen 50 minutes after she made her first transaction, a deposit at the same location where her stolen card was used. Due to these suspicious activities on [redacted] account, RushCard terminated business with [redacted] by closing her account. [redacted] claim is still under investigation, if investigation takes longer than 20 business days’ provision will be provided to her. Regards, RushCard Corporate Customer Service
Hi, my name is [redacted]. I just want to say thank you for expeditiously handling my case and having rush card call me to come to a resolution after a whole month of trying. I dont know exactly what it is you guys do to make these negligent companies come to realization, but I definetly...
appreciate it, and thank you for what you have done. Truly thankful, God bless [redacted]
November 25, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. In addition, as a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. On October 19,
2015, RushCard debited $100.00 from [redacted] account to recoup the initial
credit issued in advance of the direct deposit posted on 10/17/2015. RushCard
issued two supplementary courtesy credits of $100.00 per credit, to recompense [redacted] for the unusual account fluctuations and inconvenience caused by
the service interruption.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not have a working phone at the moment I need someone to email me with information. I'm supposed to received $90.00 because 3 of my friends signed up with my referral code.its been over 30 days and I still did not received it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Attached you will find the proof from the company stating the payment was returned to Rushcard on 7/10/16. Yet they still do not want to give me my funds back. I spoke with Raymond today @7:49 am who contacted [redacted] spoke with Ms. C. who confirmed the payment was returned to Rushcard. They still refuse to give me my money back. I want my funds back this is completely unfair. Please see the attached documents. It should not take 45-90 days to obtain my funds back.
Regards,
[redacted]
July 6, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: June 19, 2017 To Whom It May Concern: This letter is in response to the consumer complaint #[redacted] referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked her account and that she was not notified of this information. [redacted] would like to have access to her funds by having a check sent overnight to her. Per previous response as of date we have requested a copy of [redacted] social security card. Once this documentation is sent to RushCard, we may assist with the remaining funds on the account. A corporate customer service representative contacted [redacted] on June 29, 2017 to advise of this information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service