Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. FI sent off all the paper work they asked me to fill out I even talk to [redacted] This was a rush card problem I called the same day to stop the transaction fron going thught and the man told me he could not stop it. But when I called back the ladie say I could've stop it right then thiabis not far I work really head for my money amd 353.00 may not be nothing to them but its a lot to me and I dont have money just to give away can you please help me I really need my money. And its been over 90 days please HELP
Regards,
[redacted]
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Ok, I have alot to say about this, first when your respond to a message make sure you have the dates right. You responded that Rushcard debited $549.59 from my account on October 29, 2016. Really? The date is April 20, 2016 how is that possible? Another thing, the very first response you put up was: On October 16, 2015, RushCard issued a temporary credit of $549.59 due to a delay in deposits caused by a service interruption. On October 19, 2015, RushCard reversed the temporary credit because the direct deposit posted on October 17, 2015. The debiting back of the $549.00 has cause the discrepancy in balance.
OK, but here is the deal, my direct deposits go to Rushcard every week on Monday, they are posted on my account every Wednesday with the balance available. Ok, last year in October of 2015 on Wednesday the 14th my direct deposit was not posted, instead it was posted on my account on Friday 16, 2015. Now we get to the problem, I had bill I paid on Friday that was $150, the next day on Saturday 17, 2015 my account was showing a $0 balance. If Rushcard did what they said, I should have had over $400.00 in my account. Rushcard in previous responses said that they issued a temporary credit of $549.59 on the 16th, then the next day my direct deposit was posted $549.59, then two days later they debited my account $549.59. Ok, lets see, balance on October 15th was $10.00, so $10.00 plus $549.59 is $559.59, I had a bill that was $150.00, so $559.59 minus $150.00 is $409.59, so on October 17, 2015 Rushcard says that my direct deposit hit my account, so thats another $549.59 plus my balance of $409.59 is $959.18, really?? Then they waited two whole days to debit $549.59 out of my account, I do not know of any Financial service that waits two whole days if you owe them money to take it back but thats what Rushcard is saying. But the whole problem is that on October 17th of 2015, my balance was $0. Thats my problem. Also, Rushcard does not have the authorization to do a credit only [redacted] does. Rushcard only provides the prepaid debit cards, [redacted] deals with the direct deposits, and [redacted] would need a credit check to do a temporary credit to my account. The second response from Rushcard was:Per previous response, On October 29, 2016, RushCard debited $549.59 from the account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/2015. RushCard issued two supplementary courtesy credits of $549.59 for the unusual account because of the inconvenience caused by the service interruption. There are no funds to be reimbursed to the RushCard account.Ok, first it was October 19, 2015 now it is October 29, 2016, really? Rushcard took over $400.00 out of my account. How can I believe what they say when they are getting the dates of the transactions wrong, I know why its wrong because Rushcard did not do a temporary credit on my account, how do I know that? On October 17th of 2015 my balance was $0 instead of S959.18, because they say that they waited two whole days to debit back the $549.59 that they credited twice. Also, how is my account unusual? What is that about? The third response was: RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits. As a result of this interruption, Rushcard credited direct deposits in advance our direct deposit customers. Per previous response, On October 29, 2016, RushCard debited $549.59 from the account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/2015. RushCard issued two supplementary courtesy credits of $549.59 because of the inconvenience caused by the service interruption. There are no funds to be reimbursed to the RushCard account.Ok, again I guess the new date we are going with is October 29, 2016, this tells me that Rushcard is not paying attention to my problems. So if what Rushcard says is true then on October 29, 2016 they are planning to take out $549.59 from my account? Ok the date being wrong, you know everyone is human, as humans we make mistakes, but a typo should only be one, not multiple. That shows me that Rushcard does not know what they are talking about. Per the previous response, Rushcard will not be crediting the account. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits. As a result of this interruption, Rushcard credited direct deposits in advance to our direct deposit customers. Per previous response, On October 29, 2016, RushCard debited $549.59 from the account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/2015. RushCard issued two supplementary courtesy credits of $549.59 because of the inconvenience caused by the service interruption. There are no funds to be reimbursed to the RushCard account.Ok, this is the last response from Rushcard, all they did was copied and pasted it from the previous response. My answer still stands, I want my $400.00 that Rushcard took out in an unauthorized transaction. Someone should be held responsible for what is happening, I am a store manager with a retail corporation, I would have fired many people over this. But guess what, Rushcard does not care about it. Rushcard states in its terms and conditions that the prepaid debit cards that Rushcard provides is not a credit card and that if the account holders direct deposit has not hit the account yet they can not do a temporary credit. I found this out by calling them in March on Wednesday 23, 2016 when I first made this complaint, after which the manager that I was talking to said that Rushcard did take the $400.00 on October 17, 2015 out of my account. So, I want my money back is case Rushcard does not know it is $400.00. If Rushcard does not know what its terms and conditions are then they should go over my previous responses, I copied and pasted them from the Rushcard website.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Same response I need this further investigated as the police have named a suspect and the transactions were in fact unauthorized I would like you supervisor to contact me at [redacted] so this matter can be resolved
Regards,
[redacted]
November
23, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re: Complaint
ID: [redacted] Consumer:
[redacted] To
Whom It May Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on November 5,
2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. Per
response, [redacted] account has been closed and funds have been moved to a
holding account with [redacted]. As part of
our transition from [redacted] to [redacted] on 11/13/2014, this account cannot be
opened and [redacted] customer service will have to assist further regarding [redacted] funds. On 3/16/2015 [redacted] spoke to a representative from [redacted] and
was educated to provide additional documentation: a valid driver’s license or
state ID, a signed social security card and proof of address. [redacted] will
need to send the documents to [redacted] fax number ###-###-#### for further
review. If [redacted] have any questions or concerns regarding access to her
funds please contact [redacted] customer service at ###-###-####.We
appreciate [redacted] feedback and apologize for any inconvenience and
frustration this may have caused.RushCard
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Every additional request that customer service had made via telephone was answered, such as: last 4 of my card number, SSI #, a list of deposits into my Rush Card since January 1, 2015. I have tried explaining to the Rush Card Customer Service Supervisor, that as per [redacted] State D.O.L. Customer Service agent since I hold a Class A drivers license it is against [redacted] State Regulations and the safety act to supply a copy of my drivers license via fax or mail. When I requested the agents and supervisors name and employee number so I can supply [redacted] State D.O.L. the name of the supervisor that was DEMANDING to break [redacted] State Law by issuing a copy of my class A license. My complete deposits since January 2015 would be proof enough of my identity. If my wallet was stolen then the person would have license and other documents. All I am asking for is for this company to CLOSE my account and issue a check for the funds either my work or other deposits were made.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Thank you for your response but I received an email from a customer service representative stating it should only take 2 business days. I have also attached the documents I submitted to you that states the bank did not collect any money from you. Its seem like Rush you are scamming because the banks has made their statement. But you keep coming back with some policy that clearly states about two different things than what you are saying. It should not take that long with you having evidence from the bank that they do not have
Regards,
[redacted]
Because when I talk to lady at rush card she said they never sent out my card they never shipped it I called 10 times for them send me my card I never use my card november 1st 2015 because it expire October so they not telling y'all truth only thing I had it tranfer my money to my mom account since haven't got my card.
July 19, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: July 17, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that his direct deposit that he confirm with his payroll department was sent to his RushCard account. He further states he has not been able to speak to a customer service agent regarding this. [redacted] is requesting his deposit be refunded back to him. RushCard records indicate that no direct deposit was received for [redacted] Rushcard account. The last deposit received on the account was on 6/17/17. RushCard processes electronic deposits in real-time providing access to funds up to two days before the effective date of deposit. On July 19, 2017 a corporate resolution specialist contacted [redacted] to advise him of this information. [redacted] stated that the issue had been resolved and he was working with his employer to obtain the funds. We appreciate [redacted] feedback. Regards,
October 17, 2017 Revdex.com® Re: Case # [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the rapid! PayCard program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she was restricted access to her funds on her rapid! PayCard after returning a defective product to a merchant. [redacted] is questioning our policy and is requesting access to her funds. After review of [redacted] account history, she received two POS credits for separate amounts from [redacted] on both 5/28/17 and 5/29/17 totaling $637.76. Receiving credit without a matching debit systematically inactivates a rapid! PayCard for the security of the cardholder’s account. Upon further review, we discovered a purchase from [redacted] on 5/18/17 in the amount of $777.75 which validates reactivation of [redacted] rapid! PayCard. On 10/17/17, [redacted] account has been reactivated and there should be no restriction to access the funds on her rapid! PayCard. If she encounters further usage issues, she can contact Cardholder Services at ###-###-####. We apologize for the experience and hope that [redacted] has no further issues accessing her funds on her rapid! PayCard. Our goal is to provide financial convenience supported by reliable customer service. Regards, rapid! Customer Service
On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card. UniRush used its resources through [redacted] to recover the funds for [redacted]. On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued. If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account
May 5, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that his card is blocked and he has sent in the required documents that RushCard indicates are not legible. [redacted] states that he needs his card unblocked to have access to his funds. On February 28, 2016 [redacted] contacted RushCard customer service to have his card replaced and updated his address as policy we have our customers go through verification in the event they have a card replaced after updating their address. [redacted] failed verification and per policy according to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], he was asked to submit a copy of his Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On March 2, 2016 documents were sent in, the proof of address was deemed not eligible. On April 26, 2016 all documents were received and validated. A corporate customer service representative contacted [redacted] to advise that the documentation was accepted and his account has been unblocked. We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As informed by the bankers association it does not take 90 days for them to reverse this charge . They have not contacted [redacted] once in an effort to get this charge reversed??? How do I not qualify for provisional credit on my account? It's money from my SSA monthly payment and I live on a fixed income? By law they have to refund my money. At this time I would like to get the media involved, because it seems like that is the only way things get resolved!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] - THE EVIDENCE SHOW THIS MONEY WAS TAKEN OUT OF MY ACCOUNT, ALSO THAT THIS LADY DIDN'T CALL [redacted] OR [redacted]. WHY THEY ARE STILL IN DENIAL. I DON'T KNOW WHAT MORE I CAN DO., IAM SO SICK & TIRED OF THE EXCUSE'S AND THEY HAVE OVER A HUNDRED . I WILL NOT GIVE THEM MY MONEY.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Both deposits were received on the 29th. Issue is resolved and I am in process of changing accounts
Regards,
[redacted]...
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer: [redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on June 17, 2015. UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint contends that she has not received her funds from an
unauthorized transaction dispute she filed on June 15, 2015. [redacted] also stated that she would like her
funds back onto her RushCard account in a timely manner.
On June
15, 2015 [redacted] filed an unauthorized transaction dispute regarding multiple
charges made on her account. Per [redacted] terms and conditions, ATM cash
advance and pin based transactions do not qualify for the Zero Liability and
the cardholder must notify their financial institution immediately for any
unauthorized use. On June 16, 2015, the RushCard dispute team received a signed
unauthorized transaction dispute form from [redacted]. A provisional credit was determined to be
issued to [redacted] RushCard account for June 29, 2015. A Corporate Customer Service Specialist
attempted to contact [redacted] to advise her of the status of the
investigation. Once the claim is final, [redacted] will receive a letter in the mail
regarding the outcome of the dispute.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
On March 24, 2017 we sent you a letter informing that we have made a final determination in your claim stating that an error was found. However, your claim was inadvertently resolved in error. We have reviewed your account and we’re sorry to inform that no error was found. Based on our investigation, we have concluded no error occurred; therefore, no funds will be credited to your account and this matter is considered closed. You may request a copy of the documents we used in determining the final outcome of the investigation. If you would like to request copies of the documents, or have further questions, please contact the number on the back of your card.Sincerely, Dispute Resolution Fax: ###-###-####
November 23, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, a
$20.00 courtesy credit was issued to [redacted]’ RushCard account. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 18, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: 12/04/2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted]. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, he states that funds were deducted out of his account. He is asking for a refund of unauthorized transaction. On December 6, 2017 [redacted] contacted RushCard to file a dispute. He information RushCard he did not authorize the funds to be removed from his account. Currently [redacted] case is under investigation, the investigation can take up to 90 days to complete. [redacted] is not eligible for a provisional credit as the RushCard did not receive the affidavit of Unauthorized Card Transactions within the 10 business days. Regards, RushCard Corporate Customer Service
date: August 24, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states he disputed fraudulent transactions that posted to his account after his RushCard was stolen. He is requesting a refund. Our records indicate on August 3, 2017, [redacted] disputed transactions totaling $340. In his subsequent dispute forms he claimed his card was in his possession and that he had not shared his PIN with anybody else. Based on the above and review of transaction-level information, his claim was denied because the transaction appeared to be authorized. On August 28, 2017, a review of the investigation was conducted. Later that day, the dispute was re-decisioned in his favor. A credit in the amount of $340.00 was issued to [redacted] RuhCard. RushCard Corporate Customer Service Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. FI sent off all the paper work they asked me to fill out I even talk to [redacted] This was a rush card problem I called the same day to stop the transaction fron going thught and the man told me he could not stop it. But when I called back the ladie say I could've stop it right then thiabis not far I work really head for my money amd 353.00 may not be nothing to them but its a lot to me and I dont have money just to give away can you please help me I really need my money. And its been over 90 days please HELP
Regards,
[redacted]
October 26,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Ok, I have alot to say about this, first when your respond to a message make sure you have the dates right. You responded that Rushcard debited $549.59 from my account on October 29, 2016. Really? The date is April 20, 2016 how is that possible? Another thing, the very first response you put up was: On October 16, 2015, RushCard issued a temporary credit of $549.59 due to a delay in deposits caused by a service interruption. On October 19, 2015, RushCard reversed the temporary credit because the direct deposit posted on October 17, 2015. The debiting back of the $549.00 has cause the discrepancy in balance.
OK, but here is the deal, my direct deposits go to Rushcard every week on Monday, they are posted on my account every Wednesday with the balance available. Ok, last year in October of 2015 on Wednesday the 14th my direct deposit was not posted, instead it was posted on my account on Friday 16, 2015. Now we get to the problem, I had bill I paid on Friday that was $150, the next day on Saturday 17, 2015 my account was showing a $0 balance. If Rushcard did what they said, I should have had over $400.00 in my account. Rushcard in previous responses said that they issued a temporary credit of $549.59 on the 16th, then the next day my direct deposit was posted $549.59, then two days later they debited my account $549.59. Ok, lets see, balance on October 15th was $10.00, so $10.00 plus $549.59 is $559.59, I had a bill that was $150.00, so $559.59 minus $150.00 is $409.59, so on October 17, 2015 Rushcard says that my direct deposit hit my account, so thats another $549.59 plus my balance of $409.59 is $959.18, really?? Then they waited two whole days to debit $549.59 out of my account, I do not know of any Financial service that waits two whole days if you owe them money to take it back but thats what Rushcard is saying. But the whole problem is that on October 17th of 2015, my balance was $0. Thats my problem. Also, Rushcard does not have the authorization to do a credit only [redacted] does. Rushcard only provides the prepaid debit cards, [redacted] deals with the direct deposits, and [redacted] would need a credit check to do a temporary credit to my account. The second response from Rushcard was:Per previous response, On October 29, 2016, RushCard debited $549.59 from the account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/2015. RushCard issued two supplementary courtesy credits of $549.59 for the unusual account because of the inconvenience caused by the service interruption. There are no funds to be reimbursed to the RushCard account.Ok, first it was October 19, 2015 now it is October 29, 2016, really? Rushcard took over $400.00 out of my account. How can I believe what they say when they are getting the dates of the transactions wrong, I know why its wrong because Rushcard did not do a temporary credit on my account, how do I know that? On October 17th of 2015 my balance was $0 instead of S959.18, because they say that they waited two whole days to debit back the $549.59 that they credited twice. Also, how is my account unusual? What is that about? The third response was: RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits. As a result of this interruption, Rushcard credited direct deposits in advance our direct deposit customers. Per previous response, On October 29, 2016, RushCard debited $549.59 from the account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/2015. RushCard issued two supplementary courtesy credits of $549.59 because of the inconvenience caused by the service interruption. There are no funds to be reimbursed to the RushCard account.Ok, again I guess the new date we are going with is October 29, 2016, this tells me that Rushcard is not paying attention to my problems. So if what Rushcard says is true then on October 29, 2016 they are planning to take out $549.59 from my account? Ok the date being wrong, you know everyone is human, as humans we make mistakes, but a typo should only be one, not multiple. That shows me that Rushcard does not know what they are talking about. Per the previous response, Rushcard will not be crediting the account. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion. The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders. In addition, after we came back up, we experienced delays in posting direct deposits. As a result of this interruption, Rushcard credited direct deposits in advance to our direct deposit customers. Per previous response, On October 29, 2016, RushCard debited $549.59 from the account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/2015. RushCard issued two supplementary courtesy credits of $549.59 because of the inconvenience caused by the service interruption. There are no funds to be reimbursed to the RushCard account.Ok, this is the last response from Rushcard, all they did was copied and pasted it from the previous response. My answer still stands, I want my $400.00 that Rushcard took out in an unauthorized transaction. Someone should be held responsible for what is happening, I am a store manager with a retail corporation, I would have fired many people over this. But guess what, Rushcard does not care about it. Rushcard states in its terms and conditions that the prepaid debit cards that Rushcard provides is not a credit card and that if the account holders direct deposit has not hit the account yet they can not do a temporary credit. I found this out by calling them in March on Wednesday 23, 2016 when I first made this complaint, after which the manager that I was talking to said that Rushcard did take the $400.00 on October 17, 2015 out of my account. So, I want my money back is case Rushcard does not know it is $400.00. If Rushcard does not know what its terms and conditions are then they should go over my previous responses, I copied and pasted them from the Rushcard website.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Same response I need this further investigated as the police have named a suspect and the transactions were in fact unauthorized I would like you supervisor to contact me at [redacted] so this matter can be resolved
Regards,
[redacted]
November
23, 2015VIA ONLINE
SUBMISSION:RevDex.com® 7
W Seventh St Suite 1600Cincinnati
Ohio 45202Re: Complaint
ID: [redacted] Consumer:
[redacted] To
Whom It May Concern:This
letter is in response to the attached complaint, Complaint No. [redacted] which
the Revdex.com® (“Revdex.com”) received from [redacted] on November 5,
2015. UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources. Per
response, [redacted] account has been closed and funds have been moved to a
holding account with [redacted]. As part of
our transition from [redacted] to [redacted] on 11/13/2014, this account cannot be
opened and [redacted] customer service will have to assist further regarding [redacted] funds. On 3/16/2015 [redacted] spoke to a representative from [redacted] and
was educated to provide additional documentation: a valid driver’s license or
state ID, a signed social security card and proof of address. [redacted] will
need to send the documents to [redacted] fax number ###-###-#### for further
review. If [redacted] have any questions or concerns regarding access to her
funds please contact [redacted] customer service at ###-###-####.We
appreciate [redacted] feedback and apologize for any inconvenience and
frustration this may have caused.RushCard
Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Every additional request that customer service had made via telephone was answered, such as: last 4 of my card number, SSI #, a list of deposits into my Rush Card since January 1, 2015. I have tried explaining to the Rush Card Customer Service Supervisor, that as per [redacted] State D.O.L. Customer Service agent since I hold a Class A drivers license it is against [redacted] State Regulations and the safety act to supply a copy of my drivers license via fax or mail. When I requested the agents and supervisors name and employee number so I can supply [redacted] State D.O.L. the name of the supervisor that was DEMANDING to break [redacted] State Law by issuing a copy of my class A license. My complete deposits since January 2015 would be proof enough of my identity. If my wallet was stolen then the person would have license and other documents. All I am asking for is for this company to CLOSE my account and issue a check for the funds either my work or other deposits were made.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Thank you for your response but I received an email from a customer service representative stating it should only take 2 business days. I have also attached the documents I submitted to you that states the bank did not collect any money from you. Its seem like Rush you are scamming because the banks has made their statement. But you keep coming back with some policy that clearly states about two different things than what you are saying. It should not take that long with you having evidence from the bank that they do not have
Regards,
[redacted]
Because when I talk to lady at rush card she said they never sent out my card they never shipped it I called 10 times for them send me my card I never use my card november 1st 2015 because it expire October so they not telling y'all truth only thing I had it tranfer my money to my mom account since haven't got my card.
July 19, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: July 17, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that his direct deposit that he confirm with his payroll department was sent to his RushCard account. He further states he has not been able to speak to a customer service agent regarding this. [redacted] is requesting his deposit be refunded back to him. RushCard records indicate that no direct deposit was received for [redacted] Rushcard account. The last deposit received on the account was on 6/17/17. RushCard processes electronic deposits in real-time providing access to funds up to two days before the effective date of deposit. On July 19, 2017 a corporate resolution specialist contacted [redacted] to advise him of this information. [redacted] stated that the issue had been resolved and he was working with his employer to obtain the funds. We appreciate [redacted] feedback. Regards,
October 17, 2017 Revdex.com® Re: Case # [redacted] Consumer: [redacted]...
[redacted] To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the rapid! PayCard program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she was restricted access to her funds on her rapid! PayCard after returning a defective product to a merchant. [redacted] is questioning our policy and is requesting access to her funds. After review of [redacted] account history, she received two POS credits for separate amounts from [redacted] on both 5/28/17 and 5/29/17 totaling $637.76. Receiving credit without a matching debit systematically inactivates a rapid! PayCard for the security of the cardholder’s account. Upon further review, we discovered a purchase from [redacted] on 5/18/17 in the amount of $777.75 which validates reactivation of [redacted] rapid! PayCard. On 10/17/17, [redacted] account has been reactivated and there should be no restriction to access the funds on her rapid! PayCard. If she encounters further usage issues, she can contact Cardholder Services at ###-###-####. We apologize for the experience and hope that [redacted] has no further issues accessing her funds on her rapid! PayCard. Our goal is to provide financial convenience supported by reliable customer service. Regards, rapid! Customer Service
On June 06, 2016, [redacted] contacted UniRush to file a dispute claim. She said her card was used fraudulently to process a payment to [redacted], totaling $139.55 on June 5th, 2016. [redacted] stated she never authorized anyone to use her card. UniRush used its resources through [redacted] to recover the funds for [redacted]. On July 15th, [redacted] provided documents with [redacted] address [redacted] as the servicing address. [redacted] claimed fraud; however, she benefited from the transition. UniRush concludes no error found; therefore, no credit will be issued. If [redacted] has any additional questions or concerns, she can reach us by calling customer service at ###-###-#### in the future for any concerns regarding her RushCard account
May 5, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on May 4, 2016. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that his card is blocked and he has sent in the required documents that RushCard indicates are not legible. [redacted] states that he needs his card unblocked to have access to his funds. On February 28, 2016 [redacted] contacted RushCard customer service to have his card replaced and updated his address as policy we have our customers go through verification in the event they have a card replaced after updating their address. [redacted] failed verification and per policy according to RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], he was asked to submit a copy of his Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On March 2, 2016 documents were sent in, the proof of address was deemed not eligible. On April 26, 2016 all documents were received and validated. A corporate customer service representative contacted [redacted] to advise that the documentation was accepted and his account has been unblocked. We appreciate [redacted] feedback. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. As informed by the bankers association it does not take 90 days for them to reverse this charge . They have not contacted [redacted] once in an effort to get this charge reversed??? How do I not qualify for provisional credit on my account? It's money from my SSA monthly payment and I live on a fixed income? By law they have to refund my money. At this time I would like to get the media involved, because it seems like that is the only way things get resolved!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] - THE EVIDENCE SHOW THIS MONEY WAS TAKEN OUT OF MY ACCOUNT, ALSO THAT THIS LADY DIDN'T CALL [redacted] OR [redacted]. WHY THEY ARE STILL IN DENIAL. I DON'T KNOW WHAT MORE I CAN DO., IAM SO SICK & TIRED OF THE EXCUSE'S AND THEY HAVE OVER A HUNDRED . I WILL NOT GIVE THEM MY MONEY.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Both deposits were received on the 29th. Issue is resolved and I am in process of changing accounts
Regards,
[redacted]...
[redacted]
June 24,
2015
VIA ONLINE SUBMISSION:
RevDex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio...
45202
Re: Case # [redacted]
Consumer: [redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No. [redacted], which the
Revdex.com®
(“Revdex.com”) received
from [redacted], on June 17, 2015. UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint contends that she has not received her funds from an
unauthorized transaction dispute she filed on June 15, 2015. [redacted] also stated that she would like her
funds back onto her RushCard account in a timely manner.
On June
15, 2015 [redacted] filed an unauthorized transaction dispute regarding multiple
charges made on her account. Per [redacted] terms and conditions, ATM cash
advance and pin based transactions do not qualify for the Zero Liability and
the cardholder must notify their financial institution immediately for any
unauthorized use. On June 16, 2015, the RushCard dispute team received a signed
unauthorized transaction dispute form from [redacted]. A provisional credit was determined to be
issued to [redacted] RushCard account for June 29, 2015. A Corporate Customer Service Specialist
attempted to contact [redacted] to advise her of the status of the
investigation. Once the claim is final, [redacted] will receive a letter in the mail
regarding the outcome of the dispute.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
[redacted]
Corporate Customer Service
On March 24, 2017 we sent you a letter informing that we have made a final determination in your claim stating that an error was found. However, your claim was inadvertently resolved in error. We have reviewed your account and we’re sorry to inform that no error was found. Based on our investigation, we have concluded no error occurred; therefore, no funds will be credited to your account and this matter is considered closed. You may request a copy of the documents we used in determining the final outcome of the investigation. If you would like to request copies of the documents, or have further questions, please contact the number on the back of your card.Sincerely, Dispute Resolution Fax: ###-###-####
November 23, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, a
$20.00 courtesy credit was issued to [redacted]’ RushCard account. In
addition, as a Thank You to our cardholders for sticking with us, we have
announced a Fee Holiday beginning November 1, 2015 and continuing through
February 29, 2016. For more details,
please visit https://blog.rushcard.com/rushcard-fee-holiday/. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
December 18, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: 12/04/2017 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted]. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, he states that funds were deducted out of his account. He is asking for a refund of unauthorized transaction. On December 6, 2017 [redacted] contacted RushCard to file a dispute. He information RushCard he did not authorize the funds to be removed from his account. Currently [redacted] case is under investigation, the investigation can take up to 90 days to complete. [redacted] is not eligible for a provisional credit as the RushCard did not receive the affidavit of Unauthorized Card Transactions within the 10 business days. Regards, RushCard Corporate Customer Service
Consumer: [redacted] Complaint number: [redacted] Complaint...
date: August 24, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint, she states he disputed fraudulent transactions that posted to his account after his RushCard was stolen. He is requesting a refund. Our records indicate on August 3, 2017, [redacted] disputed transactions totaling $340. In his subsequent dispute forms he claimed his card was in his possession and that he had not shared his PIN with anybody else. Based on the above and review of transaction-level information, his claim was denied because the transaction appeared to be authorized. On August 28, 2017, a review of the investigation was conducted. Later that day, the dispute was re-decisioned in his favor. A credit in the amount of $340.00 was issued to [redacted] RuhCard. RushCard Corporate Customer Service Regards, RushCard Corporate Customer Service