Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am outraged by the response this company is giving a consumer! This is 2017 and anyone can steal someones card information easily by scanning or taking a picture of my debit card. THERE ARE TOUCH PADS ON ATM'S THAT STEALS CONSUMERS INFORMATION. In addition, my pin number can easily been stolen or seen by a person behind me or close to me as I used my card. This incident occurred during tax season, everyone is shopping and spending money. OTHER banks protect their customers from being robbed but clearly RUSH CARD does not protect theft!! I am applaud that no proof of an investigation has been given to me. I have no documentation stating that Rush Card thoroughly investigated this dispute and communicated to the Merchant and the Customer on the details of these unauthorized transactions. I've sent a written letter to corporate and faxed the same letter to Rush Card 7 times to reopen my investigation. I've asked for Rush Card to provide the merchant information to me so I can have records of it. ALL ATM's have camera's, they all have a paper trail. Rush Card should retrieve a picture of the person that used my card to withdrawal that money. File a police report that my card information was stolen and I gave no permission for my money to be withdrawn. It is extremely that my own bank since 2009 is not helping me resolve this problem. I've done nothing but been a supportive customer for so many years and to be treated like I did something wrong is a disgrace! IT IS UNACCEPTABLE THAT RUSH CARD WILL NOT COMPLETE A THOROUGH INVESTIGATION ON THIS MATTER. THIS COMPLAINT IS NOT CLOSED AND I WILL KEEP WRITING LETTERS AND KEEP FILING FOR MY MONEY TO BE RETURNED TO ME. I WILL NOT STOP WRITING ON SOCIAL MEDIA ABOUT THIS OUTRAGE OF INCIDENTS. I WILL TAKE THIS AS HIGH AS I POSSIBLY CAN, UP THE CHAIN AND STRAIGHT TO COURT. It is/was absolutely unauthorized , I can't express how being robbed from your own bank feels. WHY ISN'T ANYONE FROM THEIR COMPANY PICKING UP THEIR PHONE AND CONTACTING ME???????!!!!!! WHY IS THIS TAKING SO LONG FOR COMMUNICATION TO HAPPEN??? WHY ARE OTHER AGENCIES, BANKS, AND LAWYERS CONTACTING ME ABOUT MY OUTRAGE OTHER THAN THE BANK THAT ACTUALLY TOOK MY MONEY????!!! On February 24th, Rush Card states ''our position remains unchanged (see previous response below). Thank you. ......[redacted] claimed her card was in her possession when the occurred and the pin was memorized and not shared. We found no pin changes or invalid pin attempt." 1st- this statement was written so poorly a 8th grader could have said something better. IF MY PIN WAS SHARED WOULD THIS HAVE BEEN RESOLVED ALREADY! IF MY PIN WAS MEMORIZED AND I DIDN'T AUTHORIZE THESE TRANSACTIONS, THEN OBVIOUSLY THE PIN NUMBER WAS STOLEN! If you take a look at the account transactions of that day, there were two ''balance inquiries" prior to the money being withdrawal. I was charged $.50 per balance inquiry. This proves that THEY HAD MY PIN # already!!! They checked to see how much money was in my account, they even tried the second time to make sure it was actually there. IT IS UNBELIEVABLE THAT YOU CANT FIND ANY INVALID PIN ATTEMPTS BUT didn't take any interest in the balance inquiries that took place less than 1 min later. I WANT A FULL INVESTIGATION TO TAKE PLACE. I WANT THE INFORMATION OF THE MERCHANT IN [redacted] THAT OWNS THE ATM. I WANT THE ADDRESS OF THE ATM THAT WAS USED AND THE STORE THAT HOLDS THE ATM . I WANT A PICTURE OF THE PERSON WHO WITHDRAWAL THIS MONEY. I WANT A COPY OF THIS INVESTIGATION TO BE MAILED TO MY SELF AND THE Revdex.com. I DEMAND A COPY OF THE HISTORY DATING BACK WHEN I FIRST CALLED IN AND TOLD THE RUSH CARD REPRESENTATIVE THAT MY MONEY WAS STOLEN. I WILL NOT BACK DOWN! YOU WILL NOT TAKE MY MONEY AND GET AWAY WITH IT! THIS IS NOT OVER, THIS CASE IS NOT CLOSED!!!!!!!!!!!![redacted]###-###-####
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Ms. [redacted] have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
May 21, 2017 VIA ONLINE SUBMISSION:Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: 5/18/2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. Unirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’ complaint contends that she did not authorize transactions totaling $348.97 on 4/2/2017. [redacted] also disagrees with our decision to deny her claim and is requesting her funds be refunded. RushCard records indicate that [redacted] filed a dispute on 4/3/2017 for $348.97 which was denied due to no error was found. The transactions in dispute were ATM transaction 4/2/2017 $142.00 at [redacted] ATM 4/2/2017 for $202.00 at [redacted] and [redacted] on 4/2/2017 for $4.97. According to the dispute form, [redacted] reported her card was lost on 3/31/2017. There was a cash load made to the account on 4/1/2017 in the amount on $360.00. Our IP log data also indicated that [redacted] called our IVR on 4/1/2017, but did not report the card lost at this time. There were no PIN changes or invalid PIN attempts. We have determined that there is no credit due to [redacted]’ account and our investigation process is complete. We appreciate [redacted]’ feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. RushCard Corporate Customer Service
On June 06th,2016, [redacted] contacted UniRush to file a dispute claim for two ATM withdraws totaling $405.00. [redacted] claimed her new card was stolen out of her mail box and used without her knowledge. Based on our investigations we concluded no error occurred. In order for perpetrator to...
active card, they would need [redacted] Social Security number and Card number. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
I do not agreed with RushCard decision cause I have not receive my money back that was used with out my knowledge and approval to pay for a service that I do not own or ever had rushcard stated that I said that I said I had the card in my possession then stated that I never revived the card but that not true and not what I said at all I did have my card in possession and when I call end and may the claim the said they will close that card and send me out a new one after I call back to find out the status. Of my claim a few days later I told them I never receive my card and ask them if they could send my card to my mother house cause where I liveis a rooming home and there a lot of people renting rooms and anyone could have tooking my mail never my card was used to pay for [redacted] and if [redacted] said that them funds was return back to card and was not return back to [redacted] when rushcard sent me a notice saying no error had occur and my account will not be credit and case is close then where is my money if [redacted] dont have it to used rushcard you have to have funds on the card it not like a bank card that you can over draft my family add funds to my account if [redacted] return the money back to my card then where is my money at so rush card have funds that dont belong to them cause they did not pay $4.95 and reload my prepay card with funds that was uses with out my permission I just want my money back or am having my attorney to file a lawsuit on monday not just for the money that rushcard took but for me missing out on school pain and stress.
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
April 25, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: April 20, 2017 To Whom It May Concern: This letter is in response to the complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends she had a transaction on her account in the amount of $100.00 and $60.00 that was supposed to be released on her RushCard account. [redacted] states she was told by RushCard that the transactions would be credited back to her account. [redacted] would like her RushCard account credited for the transactions. Per RushCard records the last transaction on [redacted] account was a debit from the account ending in [redacted] for $80.88 from [redacted]. The transaction for $80.88 was debited on 9/7/16 and credited back to the account the same day. The same transaction was debited again on 9/7/16 and credited to the account. As of date [redacted] account is in the negative for $166.56. On April 25, 2017, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her of the following information. We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ...
[redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush keeps sending the SAME EXACT response to my rejection. I want to know WHY Unirush denied MY [redacted] cash load not only on the original date of 11/10/16 but also again on 11/18/16 when they tried to resend it. Had UniRush actually did their investigation instead of just putting it off on the merchant I would of had my find A LOT sooner then 8 days! I do NOT want your same response you just keep resending I want to know WHY it was DECLINED to begin with! I am still NOT happy with your "response."
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I'm still having issues with the card#,ending in [redacted] showing and not my new card and issues with transactions.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I called Rushcard again today, February 16, 2016 and I was instructed to wait another business day or so. Still not satisfied after waiting for a second card. I was promised that another card would be expedited after tomorrow. Waiting, not so patiently to access my funds.
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 30, 2015 VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, On
November 6, 2015, [redacted] filed an error allegation dispute regarding a
charge in the amount of $726.00 that was made on her account. On November 9,
2015, RushCard received the signed error allegation dispute form back from [redacted].
As per the RushCard Cardholder Agreement, the dispute process may take up to 45
to 90 days to investigate a claim. Once the claim is final, [redacted] will
receive a letter in the mail regarding the outcome of her dispute. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[The company is still not trying to resolve the matter and I have still not received any documents they view to come to the conclusion for the denial they are even over charging when it comes to ATM fees I used the same atm for withdrawals and got charges there atm fee plus the banks atm fee which is suspose to be free for kinetic atms this just goes to show the entire bank is bogus and this was a recent transaction bogus company with outrages fees and no protection of there companies money!
Regards,
[redacted]
To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint he stated his RushCard was used without his authorization. He said he received a letter stating no error occurred. He is requesting for the funds to be returned back into his account. Our records indicate on January 4th, [redacted] contacted RushCard to file an unauthorized dispute totaling $1,527.02 with [redacted], on four different transactions, posted between October 2nd, 2016 to January 1st, 2017. He claimed he has [redacted] and did not make the charges. On January 16, [redacted] claim was denied due to no error found. The disputed transactions were made on three different cards. [redacted] initially told us his cards were in his possession then changed his story when he spoke with our Disputes Manager. He claimed he never received the cards in the mail. Regards, RushCard Corporate Customer Service
On July 3rd, [redacted] contacted UniRush to dispute a transaction from [redacted] amounting to $1400.00. [redacted] stated she is not satisfied with the service she received from [redacted]. [redacted] said the training she paid for was not good and would like her funds back. At this...
time the dispute is still being worked and could take up to 90 days from notification dated. UniRush is using resources through [redacted] in the attempt to recover the funds for [redacted]. If [redacted] has any questions about this matter, they can contact the number on the back of her card.We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am outraged by the response this company is giving a consumer! This is 2017 and anyone can steal someones card information easily by scanning or taking a picture of my debit card. THERE ARE TOUCH PADS ON ATM'S THAT STEALS CONSUMERS INFORMATION. In addition, my pin number can easily been stolen or seen by a person behind me or close to me as I used my card. This incident occurred during tax season, everyone is shopping and spending money. OTHER banks protect their customers from being robbed but clearly RUSH CARD does not protect theft!! I am applaud that no proof of an investigation has been given to me. I have no documentation stating that Rush Card thoroughly investigated this dispute and communicated to the Merchant and the Customer on the details of these unauthorized transactions. I've sent a written letter to corporate and faxed the same letter to Rush Card 7 times to reopen my investigation. I've asked for Rush Card to provide the merchant information to me so I can have records of it. ALL ATM's have camera's, they all have a paper trail. Rush Card should retrieve a picture of the person that used my card to withdrawal that money. File a police report that my card information was stolen and I gave no permission for my money to be withdrawn. It is extremely that my own bank since 2009 is not helping me resolve this problem. I've done nothing but been a supportive customer for so many years and to be treated like I did something wrong is a disgrace! IT IS UNACCEPTABLE THAT RUSH CARD WILL NOT COMPLETE A THOROUGH INVESTIGATION ON THIS MATTER. THIS COMPLAINT IS NOT CLOSED AND I WILL KEEP WRITING LETTERS AND KEEP FILING FOR MY MONEY TO BE RETURNED TO ME. I WILL NOT STOP WRITING ON SOCIAL MEDIA ABOUT THIS OUTRAGE OF INCIDENTS. I WILL TAKE THIS AS HIGH AS I POSSIBLY CAN, UP THE CHAIN AND STRAIGHT TO COURT. It is/was absolutely unauthorized , I can't express how being robbed from your own bank feels. WHY ISN'T ANYONE FROM THEIR COMPANY PICKING UP THEIR PHONE AND CONTACTING ME???????!!!!!! WHY IS THIS TAKING SO LONG FOR COMMUNICATION TO HAPPEN??? WHY ARE OTHER AGENCIES, BANKS, AND LAWYERS CONTACTING ME ABOUT MY OUTRAGE OTHER THAN THE BANK THAT ACTUALLY TOOK MY MONEY????!!! On February 24th, Rush Card states ''our position remains unchanged (see previous response below). Thank you. ......[redacted] claimed her card was in her possession when the occurred and the pin was memorized and not shared. We found no pin changes or invalid pin attempt." 1st- this statement was written so poorly a 8th grader could have said something better. IF MY PIN WAS SHARED WOULD THIS HAVE BEEN RESOLVED ALREADY! IF MY PIN WAS MEMORIZED AND I DIDN'T AUTHORIZE THESE TRANSACTIONS, THEN OBVIOUSLY THE PIN NUMBER WAS STOLEN! If you take a look at the account transactions of that day, there were two ''balance inquiries" prior to the money being withdrawal. I was charged $.50 per balance inquiry. This proves that THEY HAD MY PIN # already!!! They checked to see how much money was in my account, they even tried the second time to make sure it was actually there. IT IS UNBELIEVABLE THAT YOU CANT FIND ANY INVALID PIN ATTEMPTS BUT didn't take any interest in the balance inquiries that took place less than 1 min later. I WANT A FULL INVESTIGATION TO TAKE PLACE. I WANT THE INFORMATION OF THE MERCHANT IN [redacted] THAT OWNS THE ATM. I WANT THE ADDRESS OF THE ATM THAT WAS USED AND THE STORE THAT HOLDS THE ATM . I WANT A PICTURE OF THE PERSON WHO WITHDRAWAL THIS MONEY. I WANT A COPY OF THIS INVESTIGATION TO BE MAILED TO MY SELF AND THE Revdex.com. I DEMAND A COPY OF THE HISTORY DATING BACK WHEN I FIRST CALLED IN AND TOLD THE RUSH CARD REPRESENTATIVE THAT MY MONEY WAS STOLEN. I WILL NOT BACK DOWN! YOU WILL NOT TAKE MY MONEY AND GET AWAY WITH IT! THIS IS NOT OVER, THIS CASE IS NOT CLOSED!!!!!!!!!!!![redacted]###-###-####
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Ms. [redacted] have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
May 21, 2017 VIA ONLINE SUBMISSION:Revdex.com 7 W Seventh St Suite 1600Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: 5/18/2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. Unirush, LLC, which is the program manager for the RushCard prepaid debit card program, (“RushCard”) takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’ complaint contends that she did not authorize transactions totaling $348.97 on 4/2/2017. [redacted] also disagrees with our decision to deny her claim and is requesting her funds be refunded. RushCard records indicate that [redacted] filed a dispute on 4/3/2017 for $348.97 which was denied due to no error was found. The transactions in dispute were ATM transaction 4/2/2017 $142.00 at [redacted] ATM 4/2/2017 for $202.00 at [redacted] and [redacted] on 4/2/2017 for $4.97. According to the dispute form, [redacted] reported her card was lost on 3/31/2017. There was a cash load made to the account on 4/1/2017 in the amount on $360.00. Our IP log data also indicated that [redacted] called our IVR on 4/1/2017, but did not report the card lost at this time. There were no PIN changes or invalid PIN attempts. We have determined that there is no credit due to [redacted]’ account and our investigation process is complete. We appreciate [redacted]’ feedback. We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in question. RushCard Corporate Customer Service
On June 06th,2016, [redacted] contacted UniRush to file a dispute claim for two ATM withdraws totaling $405.00. [redacted] claimed her new card was stolen out of her mail box and used without her knowledge. Based on our investigations we concluded no error occurred. In order for perpetrator to...
active card, they would need [redacted] Social Security number and Card number. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.
I do not agreed with RushCard decision cause I have not receive my money back that was used with out my knowledge and approval to pay for a service that I do not own or ever had rushcard stated that I said that I said I had the card in my possession then stated that I never revived the card but that not true and not what I said at all I did have my card in possession and when I call end and may the claim the said they will close that card and send me out a new one after I call back to find out the status. Of my claim a few days later I told them I never receive my card and ask them if they could send my card to my mother house cause where I liveis a rooming home and there a lot of people renting rooms and anyone could have tooking my mail never my card was used to pay for [redacted] and if [redacted] said that them funds was return back to card and was not return back to [redacted] when rushcard sent me a notice saying no error had occur and my account will not be credit and case is close then where is my money if [redacted] dont have it to used rushcard you have to have funds on the card it not like a bank card that you can over draft my family add funds to my account if [redacted] return the money back to my card then where is my money at so rush card have funds that dont belong to them cause they did not pay $4.95 and reload my prepay card with funds that was uses with out my permission I just want my money back or am having my attorney to file a lawsuit on monday not just for the money that rushcard took but for me missing out on school pain and stress.
October 28,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
April 25, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: April 20, 2017 To Whom It May Concern: This letter is in response to the complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends she had a transaction on her account in the amount of $100.00 and $60.00 that was supposed to be released on her RushCard account. [redacted] states she was told by RushCard that the transactions would be credited back to her account. [redacted] would like her RushCard account credited for the transactions. Per RushCard records the last transaction on [redacted] account was a debit from the account ending in [redacted] for $80.88 from [redacted]. The transaction for $80.88 was debited on 9/7/16 and credited back to the account the same day. The same transaction was debited again on 9/7/16 and credited to the account. As of date [redacted] account is in the negative for $166.56. On April 25, 2017, a RushCard corporate customer service specialist attempted to contact [redacted] to advise her of the following information. We appreciate [redacted] feedback, and sincerely apologize for any inconvenience this matter has caused her. Regards, RushCard Corporate Customer Service
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 16, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ...
[redacted] Complaint number: [redacted] Complaint date: October 22, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Unirush keeps sending the SAME EXACT response to my rejection. I want to know WHY Unirush denied MY [redacted] cash load not only on the original date of 11/10/16 but also again on 11/18/16 when they tried to resend it. Had UniRush actually did their investigation instead of just putting it off on the merchant I would of had my find A LOT sooner then 8 days! I do NOT want your same response you just keep resending I want to know WHY it was DECLINED to begin with! I am still NOT happy with your "response."
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I'm still having issues with the card#,ending in [redacted] showing and not my new card and issues with transactions.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I called Rushcard again today, February 16, 2016 and I was instructed to wait another business day or so. Still not satisfied after waiting for a second card. I was promised that another card would be expedited after tomorrow. Waiting, not so patiently to access my funds.
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 20, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 22,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 30, 2015 VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 2, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. Per response, On
November 6, 2015, [redacted] filed an error allegation dispute regarding a
charge in the amount of $726.00 that was made on her account. On November 9,
2015, RushCard received the signed error allegation dispute form back from [redacted].
As per the RushCard Cardholder Agreement, the dispute process may take up to 45
to 90 days to investigate a claim. Once the claim is final, [redacted] will
receive a letter in the mail regarding the outcome of her dispute. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[The company is still not trying to resolve the matter and I have still not received any documents they view to come to the conclusion for the denial they are even over charging when it comes to ATM fees I used the same atm for withdrawals and got charges there atm fee plus the banks atm fee which is suspose to be free for kinetic atms this just goes to show the entire bank is bogus and this was a recent transaction bogus company with outrages fees and no protection of there companies money!
Regards,
[redacted]
To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. In [redacted] complaint he stated his RushCard was used without his authorization. He said he received a letter stating no error occurred. He is requesting for the funds to be returned back into his account. Our records indicate on January 4th, [redacted] contacted RushCard to file an unauthorized dispute totaling $1,527.02 with [redacted], on four different transactions, posted between October 2nd, 2016 to January 1st, 2017. He claimed he has [redacted] and did not make the charges. On January 16, [redacted] claim was denied due to no error found. The disputed transactions were made on three different cards. [redacted] initially told us his cards were in his possession then changed his story when he spoke with our Disputes Manager. He claimed he never received the cards in the mail. Regards, RushCard Corporate Customer Service
On July 3rd, [redacted] contacted UniRush to dispute a transaction from [redacted] amounting to $1400.00. [redacted] stated she is not satisfied with the service she received from [redacted]. [redacted] said the training she paid for was not good and would like her funds back. At this...
time the dispute is still being worked and could take up to 90 days from notification dated. UniRush is using resources through [redacted] in the attempt to recover the funds for [redacted]. If [redacted] has any questions about this matter, they can contact the number on the back of her card.We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]