November 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properly. As a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. Additionally, a
$20.00 courtesy credit was issued to [redacted] RushCard account.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
In [redacted] complaint, she states from May 1st 2015 to November 1st, 2016 there were four unauthorized transactions in the amount of $914.60 that was debited out of his account while he was incarcerated. Furthermore, [redacted] states he filed a dispute and within ten days his dispute was denied. [redacted] is asking for a refund. Our records indicate on March 9, 2017, [redacted] contacted RushCard to file an unauthorized dispute on transactions that posted in 2015. [redacted] claimed he was lost and he was incarcerated. On March 23, 2017, [redacted] claim was denied due no error found.
Good Morning [redacted], Can we please close this complaint, we have no additional information to provide. Our previous response stated the results of our investigation. Thank you. Rush Card Customer Service
February 1, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: January 28, 2018 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she was charged $20.00 in transaction fees for the month of January. [redacted] also states she was never advised of the fee changes. [redacted] would like a refund and an apology. RushCard’s Fee Schedules has undergone a recent change. All Cardholders were notified via mail and email of the changes effective 1/9/18. A copy of the RushCard Cardholder Agreement is also available online at: https://www.rushcard.com/legal/cardholder-agreement. On February 1, 2018, a RushCard corporate resolution specialist contacted [redacted] to advise her of this information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I reject this information because they act as if there isn't anything they can do. Why can't or why haven't they address this issue on their website? A simple "don't deposit your check if you're in the month of your expiration" would have solved this issue because then I would've known that I shouldn't deposit the check. To simply pass the buck doesn't cut it, you have a responsibility to your customers to be upfront and honest.
Regards,
[redacted]
June 30, 2016 VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th STE 600Cincinnati Ohio 45202 Re: Complaint ID:...
[redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] Perry on 6/23/2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she cannot collet her funds from RushCard. [redacted] also states that she does not have the documentation required to send in. [redacted] wants the funds on her RushCard account. On May 22, 2016, [redacted] contacted RushCard customer service to order a replacement card and failed verification. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], and she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. [redacted] began submitting the requested documents to verify her identity on June 8, 2016. As of June 30, 2016 additional documentation is still needed to verify [redacted] identity. A corporate customer service representative attempted to contact [redacted] to advise of this information on June 30, 2016. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, Corporate Customer Service [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
When I filed the dispute, it was more than the [redacted]. I disputed charges from a [redacted], [redacted], and a undisclosed ATM machine. All they mentioned was the dispute from the [redacted], which shows proof that they didn't dispute everything that was unauthorized on my account. Also, they closed my account at the end of March in the middle of a rebuttal because they decided that they wanted to follow their best interest, which is to not do anything at all. For them, it is acceptable for a person's card to be used by an unauthorized user and they do not want to give the missing funds back. This company is proof that they're incompetent and dishonest when it comes to the dispute and when it came to me actually recieving my card. It's unacceptable that I wasn't able to access my money for an entire month because a company didn't do anything to help their "valued customer".
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
December 22, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: ...
[redacted] Complaint date: December 21, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she has not gotten the $30.00 for the Refer a Friend program. [redacted] also states there is no information stating it will take longer for the promotion to post, it only says to activate you card with a deposit. [redacted] would like to receive her $30. After review of [redacted] RushCard account, it was determine that she does not qualify for the Refer a Friend payout. On December 21 & 22 2016, a RushCard corporate customer service specialist attempted contact [redacted] to advise her of this information. A message was left with a callback number. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
If [redacted] has any questions she is welcome to contact me directly using the information below. Thank you. Satoyra H.Corporate Customer ServiceDirect: ###-###-####Fax: ###-###-####
January 3, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: December 30, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she returned an item on December 27th to [redacted]. [redacted] indicates instead of a credit to the account the merchant debited the account. [redacted] contacted RushCard customer service and was told the transaction would be corrected in 72 hours. [redacted] would like a refund for the transaction and to be compensated. Per the RushCard Cardholder Agreement, “If you authorize a transaction, the preauthorization hold, the approval may result in a hold for that amount of funds for up to 10 (ten) days.” RushCard records indicate that [redacted] contacted customer service on December 28, 2017 and spoke to an agent regarding the debit from the account in the amount of $47.52. Our records further indicate that the transaction for $47.52 purged and were not collected. As of date [redacted] account ending in 2866 reflects a credit in amount of $47.52 from [redacted]. On January 3, 2018 a corporate resolutions specialist contacted [redacted] to advise of the above information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
December 18, 2015VIA ONLINE SUBMISSION:Revdex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint ID: [redacted] Consumer: [redacted]To Whom It May Concern:This letter is in response to the attached complaint,
Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from
[redacted]. Unirush, LLC which is the
program manager for the Rushcard prepaid debit card program takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. [redacted] complaint states
that $64.60 was erroneously debited from her account when the funds were not
available.On 12/16/2015, the Error
Allegation Dispute concluded in [redacted] favor and she received a credit of
$64.60 on her RushCard account. A letter
was sent to [redacted] on 12/17/2015 informing her of the resolution, and as
such, we consider this matter resolved. Regards, Corporate Customer Service
January 9, 2016 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] Complaint date: January 5, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # 11890388 referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that he completed the social share promotion and as of date did not receive the credit he was promised. [redacted] also states he had the issue escalated and was provided with different dates he would receive the credit. [redacted] is requesting the Social Share promotion credit of $10 to be applied to his account. From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codes. Those promotions (and corresponding codes) are active for a limited time. RushCard records indicate that [redacted] applied for a RushCard on November 30, 2016, and that RushCard does not see any records which shows this cardholder successfully shared in social media We appreciate [redacted] feedback. Our goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is proof from my insurance company that rush card didn't pay $50 that only 34.83 was paid hence why I have lost my renters insurnace They lied and thus is proof. I would like this taken care if pls Thank you [redacted].
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. RushCard refuses to reimburse for the ATM fees and is currently offering no resolution to the problem other than filing a dispute for fraudulent charges made in another state on a card that I am told was canceled. The answers given here directly contradict what I was told during my phone conversation with their representative when the transactions appeared. There should be no possible way for the charges to 'settle' as described in their response because both were reported and a replacement card was shipped, as their records should indicate. The remaining funds removed from the account by ATM did not include those two amounts which had been charged during the theft and they therefore need to be accounted for along with the ATM fees as I requested. Additionally, I as the customer should not be responsible for tracking down the business that my information was used in without my knowledge or permission. This is absolutely unacceptable customer service, I am rejecting this response, and I will continue to pursue reimbursement for as long as it takes the business to rectify this situation. Regards,[redacted]
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 3, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 10,
2015, [redacted] made a $133.00 transaction for [redacted] on her RushCard
account. On October 12, 2015, the merchant settled on the transaction. If [redacted] did not receive the goods or service that she paid for she will need to
contact our RushCard customer service at ###-###-#### to file a dispute with
our disputes department. Per RushCard Cardholder Agreement the disputes process
can take up to 45 to 90 days to investigate and research the claim. Once the
claim is finale [redacted] will receive a letter in the mail explaining the
outcome of the claim. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
June 11, 2017VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] (3rd Party)Complaint number: Revdex.com [redacted] Complaint date: June 1, 2017 To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she contacted RushCard regarding her deceased husband’s funds, and she submitted all the documents requested. [redacted] is requesting a replacement card be sent to her. Per previous response on June 1, 2017 a RushCard corporate customer service specialist contacted [redacted] to explain that in addition to a non-expired DL/ID, we also needed an executor of estate document in order to release funds to her. We also advise that means the Will needs to go through probate. [redacted] indicated that she understood. We appreciate [redacted] feedback. Regards,RushCard Corporate Customer Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Ms. [redacted] have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
November 11, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and [redacted] has access to
her funds and account information. We
are proactively reaching out to our customers who were impacted by the outage
and confirming that their cards are working properly. As a Thank You to our
cardholders for sticking with us, we have announced a Fee Holiday beginning
November 1, 2015 and continuing through February 29, 2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/. Additionally, a
$20.00 courtesy credit was issued to [redacted] RushCard account.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
In [redacted] complaint, she states from May 1st 2015 to November 1st, 2016 there were four unauthorized transactions in the amount of $914.60 that was debited out of his account while he was incarcerated. Furthermore, [redacted] states he filed a dispute and within ten days his dispute was denied. [redacted] is asking for a refund. Our records indicate on March 9, 2017, [redacted] contacted RushCard to file an unauthorized dispute on transactions that posted in 2015. [redacted] claimed he was lost and he was incarcerated. On March 23, 2017, [redacted] claim was denied due no error found.
Good Morning [redacted], Can we please close this complaint, we have no additional information to provide. Our previous response stated the results of our investigation. Thank you. Rush Card Customer Service
February 1, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: [redacted]...
Complaint date: January 28, 2018 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she was charged $20.00 in transaction fees for the month of January. [redacted] also states she was never advised of the fee changes. [redacted] would like a refund and an apology. RushCard’s Fee Schedules has undergone a recent change. All Cardholders were notified via mail and email of the changes effective 1/9/18. A copy of the RushCard Cardholder Agreement is also available online at: https://www.rushcard.com/legal/cardholder-agreement. On February 1, 2018, a RushCard corporate resolution specialist contacted [redacted] to advise her of this information. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused our customer. RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I reject this information because they act as if there isn't anything they can do. Why can't or why haven't they address this issue on their website? A simple "don't deposit your check if you're in the month of your expiration" would have solved this issue because then I would've known that I shouldn't deposit the check. To simply pass the buck doesn't cut it, you have a responsibility to your customers to be upfront and honest.
Regards,
[redacted]
June 30, 2016 VIA ONLINE SUBMISSION:Revdex.com® 1 E. 4th STE 600Cincinnati Ohio 45202 Re: Complaint ID:...
[redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] Perry on 6/23/2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she cannot collet her funds from RushCard. [redacted] also states that she does not have the documentation required to send in. [redacted] wants the funds on her RushCard account. On May 22, 2016, [redacted] contacted RushCard customer service to order a replacement card and failed verification. As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], and she was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. [redacted] began submitting the requested documents to verify her identity on June 8, 2016. As of June 30, 2016 additional documentation is still needed to verify [redacted] identity. A corporate customer service representative attempted to contact [redacted] to advise of this information on June 30, 2016. Our customer’s security is a top priority at RushCard and proper verification is a necessary step to that goal. Regards, Corporate Customer Service [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
When I filed the dispute, it was more than the [redacted]. I disputed charges from a [redacted], [redacted], and a undisclosed ATM machine. All they mentioned was the dispute from the [redacted], which shows proof that they didn't dispute everything that was unauthorized on my account. Also, they closed my account at the end of March in the middle of a rebuttal because they decided that they wanted to follow their best interest, which is to not do anything at all. For them, it is acceptable for a person's card to be used by an unauthorized user and they do not want to give the missing funds back. This company is proof that they're incompetent and dishonest when it comes to the dispute and when it came to me actually recieving my card. It's unacceptable that I wasn't able to access my money for an entire month because a company didn't do anything to help their "valued customer".
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
December 22, 2016 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number: ...
[redacted] Complaint date: December 21, 2016 To Whom It May Concern: This letter is in response to the consumer complaint # [redacted] referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she has not gotten the $30.00 for the Refer a Friend program. [redacted] also states there is no information stating it will take longer for the promotion to post, it only says to activate you card with a deposit. [redacted] would like to receive her $30. After review of [redacted] RushCard account, it was determine that she does not qualify for the Refer a Friend payout. On December 21 & 22 2016, a RushCard corporate customer service specialist attempted contact [redacted] to advise her of this information. A message was left with a callback number. We appreciate [redacted] feedback. Regards, RushCard Corporate Customer Service
If [redacted] has any questions she is welcome to contact me directly using the information below. Thank you. Satoyra H.Corporate Customer ServiceDirect: ###-###-####Fax: ###-###-####
January 3, 2018 VIA ONLINE SUBMISSION: Revdex.com 1 E. 4th STE. 600 Cincinnati Ohio 45202 Re: Consumer: [redacted] ...
Complaint number: [redacted] Complaint date: December 30, 2017 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she returned an item on December 27th to [redacted]. [redacted] indicates instead of a credit to the account the merchant debited the account. [redacted] contacted RushCard customer service and was told the transaction would be corrected in 72 hours. [redacted] would like a refund for the transaction and to be compensated. Per the RushCard Cardholder Agreement, “If you authorize a transaction, the preauthorization hold, the approval may result in a hold for that amount of funds for up to 10 (ten) days.” RushCard records indicate that [redacted] contacted customer service on December 28, 2017 and spoke to an agent regarding the debit from the account in the amount of $47.52. Our records further indicate that the transaction for $47.52 purged and were not collected. As of date [redacted] account ending in 2866 reflects a credit in amount of $47.52 from [redacted]. On January 3, 2018 a corporate resolutions specialist contacted [redacted] to advise of the above information. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
December 18, 2015VIA ONLINE SUBMISSION:Revdex.com® 7 W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint ID: [redacted] Consumer: [redacted]To Whom It May Concern:This letter is in response to the attached complaint,
Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from
[redacted]. Unirush, LLC which is the
program manager for the Rushcard prepaid debit card program takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources. [redacted] complaint states
that $64.60 was erroneously debited from her account when the funds were not
available.On 12/16/2015, the Error
Allegation Dispute concluded in [redacted] favor and she received a credit of
$64.60 on her RushCard account. A letter
was sent to [redacted] on 12/17/2015 informing her of the resolution, and as
such, we consider this matter resolved. Regards, Corporate Customer Service
January 9, 2016 VIA ONLINE SUBMISSION: Revdex.com® 1 E. 4th STE 600 Cincinnati Ohio 45202 Re: Complaint # [redacted] Consumer: [redacted] Complaint date: January 5, 2017 To Whom It May Concern: This letter is in response to the consumer complaint # 11890388 referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that he completed the social share promotion and as of date did not receive the credit he was promised. [redacted] also states he had the issue escalated and was provided with different dates he would receive the credit. [redacted] is requesting the Social Share promotion credit of $10 to be applied to his account. From time to time, RushCard administers various marketing promotions that are aligned with corresponding promotional codes. Those promotions (and corresponding codes) are active for a limited time. RushCard records indicate that [redacted] applied for a RushCard on November 30, 2016, and that RushCard does not see any records which shows this cardholder successfully shared in social media We appreciate [redacted] feedback. Our goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is proof from my insurance company that rush card didn't pay $50 that only 34.83 was paid hence why I have lost my renters insurnace They lied and thus is proof. I would like this taken care if pls Thank you [redacted].
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. RushCard refuses to reimburse for the ATM fees and is currently offering no resolution to the problem other than filing a dispute for fraudulent charges made in another state on a card that I am told was canceled. The answers given here directly contradict what I was told during my phone conversation with their representative when the transactions appeared. There should be no possible way for the charges to 'settle' as described in their response because both were reported and a replacement card was shipped, as their records should indicate. The remaining funds removed from the account by ATM did not include those two amounts which had been charged during the theft and they therefore need to be accounted for along with the ATM fees as I requested. Additionally, I as the customer should not be responsible for tracking down the business that my information was used in without my knowledge or permission. This is absolutely unacceptable customer service, I am rejecting this response, and I will continue to pursue reimbursement for as long as it takes the business to rectify this situation. Regards,[redacted]
November 20, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
[redacted] Complaint number: [redacted] Complaint date: November 3, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 10,
2015, [redacted] made a $133.00 transaction for [redacted] on her RushCard
account. On October 12, 2015, the merchant settled on the transaction. If [redacted] did not receive the goods or service that she paid for she will need to
contact our RushCard customer service at ###-###-#### to file a dispute with
our disputes department. Per RushCard Cardholder Agreement the disputes process
can take up to 45 to 90 days to investigate and research the claim. Once the
claim is finale [redacted] will receive a letter in the mail explaining the
outcome of the claim. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
June 11, 2017VIA ONLINE SUBMISSION:Revdex.com 1 E. Fourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] (3rd Party)Complaint number: Revdex.com [redacted] Complaint date: June 1, 2017 To Whom It May Concern:This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she contacted RushCard regarding her deceased husband’s funds, and she submitted all the documents requested. [redacted] is requesting a replacement card be sent to her. Per previous response on June 1, 2017 a RushCard corporate customer service specialist contacted [redacted] to explain that in addition to a non-expired DL/ID, we also needed an executor of estate document in order to release funds to her. We also advise that means the Will needs to go through probate. [redacted] indicated that she understood. We appreciate [redacted] feedback. Regards,RushCard Corporate Customer Service
October 21,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
October 30, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 15, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard worked
around the clock to resolve these problems.
At this time, our system is up and running and Ms. [redacted] have access
to her funds and account information. A
small number of accounts are still in an inactive state which can be corrected
when the cardholder contacts us. We are
proactively reaching out to our customers who were impacted by the outage and
confirming that their cards are working properly. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service