Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
December 21, 2015 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on November 20, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she attempted to load a $100.00 [redacted] cash load onto her RushCard account on October 13, 2015. [redacted] also stated that on November 17, 2015, that a $75.00 card to card transfer was processed to her account by a third party that she never received. [redacted] would like for the $100.00 [redacted] cash load and the $75.00 card to card transfer to be placed to her RushCard account. On October 13, 2015, [redacted] attempted to load a $100.00 [redacted] cash load deposit to her account ending in [redacted]. On November 4, 2015, [redacted] contacted RushCard Customer Service and advised that the [redacted] cash load deposit was not received on her RushCard account ending in [redacted]. On November 18, 2015, a third party processed a card to card transfer in the amount of $75.00 but failed. The funds were still deducted from the third party’s RushCard account. On November 25, 2015, the card to card transfer was reversed back to the sender’s account. Attached to the complaint response is a screenshot of the funds being credited back to the third party’s RushCard account. On December 9, 2015, the $100.00 [redacted] load was applied to [redacted] RushCard account. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Regards, Corporate Customer Service
November 23, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 6, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and cardholders have access to their funds
and account information. On November 4, 2015, [redacted] contacted our RushCard
corporate office and was advised that her account was in negative status due to
an ACH debit in the amount of $68.25 from [redacted]epartment Store. If Ms. Parson
does not agree with the transaction, she can file a dispute with our disputes
department. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
January 14, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Case #: [redacted] ...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on January 6, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’ complaint contends that she received an email regarding that her direct deposit was received but her balance was showing zero on her online account. [redacted] also stated that she was unable to get in contact with RushCard customer service. On January 6, 2016 at 8:51p.m., RushCard received and posted a direct deposit to [redacted]’ account. [redacted] attempted to process two transactions but declined due to insufficient funds. [redacted] direct deposit posted to her RushCard account after she attempted to use the card which caused both transactions to be declined. [redacted] received her funds and has since used her RushCard. We appreciate [redacted]’ feedback and sincerely apologize for the substandard customer service she received when contacting RushCard Customer Service. Our goal is to provide financial convenience supported by reliable customer service. Sincerely, RushCard Corporate Customer Service
November 3, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: November 1, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked his account on 10/31/17 and he was unable to access funds. [redacted] states he sent in all the documents requested and would like his card unblocked. Our records indicate that on 10/31/17 in compliance with internal procedures designed to prevent theft, we performed steps to verify [redacted] identity. Unfortunately, we are unable to successfully verify identity over the phone. As a result, RushCard requested proof of identity and [redacted] was asked to submit a copy of your Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On 11/1/17 the documents were received and reviewed and [redacted] card was unblocked. On 11/3/17 a corporate resolution specialist attempted to contact [redacted] to see how we could further assist him. A detailed message was left for a callback. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This is partial correct I did continue to use my account in fact i am still using my account. The issue was on when I called on rush card two days after the supposed outage and because I still had $139 dollar in my account and I needed to take to $100 to pay my phone bill and the ATM would not let me until 4 days after the outage. I called 2 times during this period and I was told rush card was going to do their best to fix it asap. I had to pay $35 disconnection fee per line because I did not pay my phone on time. I understand mistakes happen but I was told I would be compensated and I chose not to join any of the law suits because I really like rush card and it is a disappointment to see that people that did join the law suits are being compensated. I am and have always been a loyal customer and this is just not right... in fact I still cant access my account with my phone app and have called customer support twice about the issue and both times was told they are still working on it .
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. I had no choice but to wait well they held my money hostage for 3 days. I will never use them again and won't refer them. They have poor customer service agents who laugh at people during this "outage" period.
Regards,
[redacted]
February 26, 2018 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that her Tax Refund direct deposit is being held by RushCard. [redacted] is requesting her money be released. On 2/23/18 [redacted] contacted RushCard customer service and was advised that a direct deposit in the amount of $4551.00 has not been received. [redacted] was advised that deposit post when they are received. On 2/26/18 a corporate resolution specialist contacted [redacted] to advise her that we post deposits as soon as we receive them. [redacted] insisted the deposit was sent on 2/22/18. Advised [redacted] she could contact the IRS to have them trace the deposit. [redacted] indicated that she was satisfied with this solution. We appreciate [redacted] feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have contacted Rushcard on March 7th because my card was missing and I saw the unauthorized charge from the [redacted] and an un-identified ATM machine. They told me that they were going to send me a dispute form that us and two weeks later I never received the dispute form. After a 40 minute conversation with another representative, I received my dispute form only to be told one day later that the charges were valid, which in fact it is not, I was not provided documentation from them explaining why they made the decision and the documents that made them make the decision that the charges were valid. Throughout this time period, I still did not receive my new card and I gave them the correct address. I even spoke with a representative at the post office and they said my address was valid and nothing has came in. Then yesterday when I spoke with a representative, they said that they were going to send me new card, but as of today they took it upon themselves to suspend my account. They refuse to let me speak to corporate. So basically I haven't had access to my funds for a month, they refuse to do a though investigation of all my charges that I disputed, not just [redacted], and now they are telling me that I cannot receive a card, even though yesterday they said I would. Every representative I spoke with proved that they are dishonest and they do not care about me as a customer. They allow people to make unauthorized charges on their accounts and fail to realize that their disregard of the issue at hand is leaving a unsatisfied customer.
Regards,
[redacted]
My name is [redacted] I did a consultant on my Revdex.com compliant of why I didn't approve the business response and I for to add in the report When I went today to log into my account (rush account) it wouldn't allow me to log in they locked my account .I was going to screen shot the...
transaction for january 10.2017 but I can't because now I can't log in .please contact me [redacted] sincerely, [redacted]
This complaint is related to a dispute claim filed on 5/11/2016 – the dispute claim is still open. We have spoken to [redacted] through our call center and our email support team advising her the claim is still open. We have provided her the 45-90 day timeframe for research and investigation. Upon completion, a final letter will be sent to Ms. Conn. Thank you, UniRush, LLC TTerrell W., Customer Service Specialist
January 12, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. Pre previous response, On December 2, 2015, an unauthorized transaction in the amount of $71.96 from Diet Health was made on [redacted] account. Prior to the allegedly unauthorized transaction, [redacted] account balance was $75.79. On December 19, 2015, a partial credit of $35.98 was issued to [redacted] RushCard account. On December 21, 2015, [redacted] contacted RushCard customer service and was inform to file a dispute for the unauthorized transaction. Dispute process can take up to 45 to 90 to investigate and respond to a customer. [redacted] has not yet contacted RushCard customer service to file a dispute regarding the unauthorized transaction. RushCard takes customer complaints very seriously and investigates disputed transactions on a case-by-case basis, in accordance with UniRush, LLC’s internal security and fraud detection policies and procedures. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am not making reference to September I am making reference to October in which 10-19 I did not get credit which clearly shows my referral was approved and again on 10-30 my son in law [redacted] from [redacted] activated his card at [redacted] at [redacted] and did not receive his $20 bonus as well.
Regards,
[redacted]
October 30, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint #[redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. 10818178, which the Revdex.com® (“Revdex.com”) received from [redacted] on October 9, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted]’ complaint contends that RushCard would not
release an authorization hold that was made on October 7, 2015 in the amount of
$263.04.
On October 7, 2015 RushCard
received an authorization hold on [redacted]’ RushCard account ending in 9687
for $263.04. [redacted] was instructed by RushCard
customer service to send a Merchant Hold Release Letter to validate and release
the pending hold. The Merchant Hold Release Letter was never received, therefore
the authorization hold was released on October 17, 2015. On October 15, 2015, A RushCard Corporate
Customer Service Specialist contacted [redacted] and explained the Merchant
Hold Release process. The customer
service specialist that [redacted] spoke to has been coached regarding the
account.
We appreciate [redacted]’
feedback and hope to provide a better understanding or the authorization
process.
Satoyra H.
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Good Afternoon, In response to the most recent message you sent the answer is no the company didn't address the...
issue at hand and was told they are not willing to. Every time I call they say someone will get back to me within 48 hours and no one ever does. Thank you for all your help, [redacted]
December 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 12,
2015, there were transactions made on [redacted] account after the $111.20 hold
transaction from Enterprise. A refund credit in the amount of $111.20 was
issued to [redacted]’ RushCard account by the merchant on November 2, 2015. Attached
to the response complaint is another screenshot of the refund that credited to
[redacted]’ RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our cardholders
experienced following the processor conversion. Our goal is to provide
financial convenience supported by reliable customer service. RushCard Customer
Service
Hello Tina,I seem to keep going in circles with this process, I've rejected Unirush response multiple times, entering in my side of the story and seem to be going nowhere, literally in circles. Please help.
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. When I called they said I would get a credit for my overdraft fees ! This never happened I did not have access to my money and was not able to deposit my money in my bank causing me to have 3 overdraft fee which they said they would honor and pay and now I keep getting different story call 11/15 and was on hold for 5 hours they kept transferring me ?and handing up!!! This has not been resolved
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
December 21, 2015 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No. [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on November 20, 2015. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that she attempted to load a $100.00 [redacted] cash load onto her RushCard account on October 13, 2015. [redacted] also stated that on November 17, 2015, that a $75.00 card to card transfer was processed to her account by a third party that she never received. [redacted] would like for the $100.00 [redacted] cash load and the $75.00 card to card transfer to be placed to her RushCard account. On October 13, 2015, [redacted] attempted to load a $100.00 [redacted] cash load deposit to her account ending in [redacted]. On November 4, 2015, [redacted] contacted RushCard Customer Service and advised that the [redacted] cash load deposit was not received on her RushCard account ending in [redacted]. On November 18, 2015, a third party processed a card to card transfer in the amount of $75.00 but failed. The funds were still deducted from the third party’s RushCard account. On November 25, 2015, the card to card transfer was reversed back to the sender’s account. Attached to the complaint response is a screenshot of the funds being credited back to the third party’s RushCard account. On December 9, 2015, the $100.00 [redacted] load was applied to [redacted] RushCard account. We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused. Regards, Corporate Customer Service
Revdex.com:
We shall see if that statement is true. I will not hesitate to make another complaint and file a lawsuit if necessary.
Regards,
[redacted]
November 23, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: November 6, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. At
this time, our system is up and running and cardholders have access to their funds
and account information. On November 4, 2015, [redacted] contacted our RushCard
corporate office and was advised that her account was in negative status due to
an ACH debit in the amount of $68.25 from [redacted]epartment Store. If Ms. Parson
does not agree with the transaction, she can file a dispute with our disputes
department. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Read More Customer Complaints:
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January 14, 2016 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Case #: [redacted] ...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No. [redacted], which the Revdex.com® (“Revdex.com”) received from [redacted], on January 6, 2016. UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted]’ complaint contends that she received an email regarding that her direct deposit was received but her balance was showing zero on her online account. [redacted] also stated that she was unable to get in contact with RushCard customer service. On January 6, 2016 at 8:51p.m., RushCard received and posted a direct deposit to [redacted]’ account. [redacted] attempted to process two transactions but declined due to insufficient funds. [redacted] direct deposit posted to her RushCard account after she attempted to use the card which caused both transactions to be declined. [redacted] received her funds and has since used her RushCard. We appreciate [redacted]’ feedback and sincerely apologize for the substandard customer service she received when contacting RushCard Customer Service. Our goal is to provide financial convenience supported by reliable customer service. Sincerely, RushCard Corporate Customer Service
November 3, 2017 VIA ONLINE SUBMISSION: Revdex.com 1 E. Fourth Street, Suite 600 Cincinnati, OH 45202 Re: Consumer: [redacted] Complaint number:...
[redacted] Complaint date: November 1, 2017 To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint contends that RushCard blocked his account on 10/31/17 and he was unable to access funds. [redacted] states he sent in all the documents requested and would like his card unblocked. Our records indicate that on 10/31/17 in compliance with internal procedures designed to prevent theft, we performed steps to verify [redacted] identity. Unfortunately, we are unable to successfully verify identity over the phone. As a result, RushCard requested proof of identity and [redacted] was asked to submit a copy of your Social Security Card, Government Issued Identification, and proof of address dated within the last 30 days. On 11/1/17 the documents were received and reviewed and [redacted] card was unblocked. On 11/3/17 a corporate resolution specialist attempted to contact [redacted] to see how we could further assist him. A detailed message was left for a callback. We appreciate [redacted] feedback. Our goal is to provide financial convenience supported by reliable customer service. RushCard, Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This is partial correct I did continue to use my account in fact i am still using my account. The issue was on when I called on rush card two days after the supposed outage and because I still had $139 dollar in my account and I needed to take to $100 to pay my phone bill and the ATM would not let me until 4 days after the outage. I called 2 times during this period and I was told rush card was going to do their best to fix it asap. I had to pay $35 disconnection fee per line because I did not pay my phone on time. I understand mistakes happen but I was told I would be compensated and I chose not to join any of the law suits because I really like rush card and it is a disappointment to see that people that did join the law suits are being compensated. I am and have always been a loyal customer and this is just not right... in fact I still cant access my account with my phone app and have called customer support twice about the issue and both times was told they are still working on it .
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. I had no choice but to wait well they held my money hostage for 3 days. I will never use them again and won't refer them. They have poor customer service agents who laugh at people during this "outage" period.
Regards,
[redacted]
February 26, 2018 VIA ONLINE SUBMISSION: Revdex.com® 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Complaint ID: [redacted]...
Consumer: [redacted] To Whom It May Concern: This letter is in response to the consumer complaint number referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that her Tax Refund direct deposit is being held by RushCard. [redacted] is requesting her money be released. On 2/23/18 [redacted] contacted RushCard customer service and was advised that a direct deposit in the amount of $4551.00 has not been received. [redacted] was advised that deposit post when they are received. On 2/26/18 a corporate resolution specialist contacted [redacted] to advise her that we post deposits as soon as we receive them. [redacted] insisted the deposit was sent on 2/22/18. Advised [redacted] she could contact the IRS to have them trace the deposit. [redacted] indicated that she was satisfied with this solution. We appreciate [redacted] feedback.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have contacted Rushcard on March 7th because my card was missing and I saw the unauthorized charge from the [redacted] and an un-identified ATM machine. They told me that they were going to send me a dispute form that us and two weeks later I never received the dispute form. After a 40 minute conversation with another representative, I received my dispute form only to be told one day later that the charges were valid, which in fact it is not, I was not provided documentation from them explaining why they made the decision and the documents that made them make the decision that the charges were valid. Throughout this time period, I still did not receive my new card and I gave them the correct address. I even spoke with a representative at the post office and they said my address was valid and nothing has came in. Then yesterday when I spoke with a representative, they said that they were going to send me new card, but as of today they took it upon themselves to suspend my account. They refuse to let me speak to corporate. So basically I haven't had access to my funds for a month, they refuse to do a though investigation of all my charges that I disputed, not just [redacted], and now they are telling me that I cannot receive a card, even though yesterday they said I would. Every representative I spoke with proved that they are dishonest and they do not care about me as a customer. They allow people to make unauthorized charges on their accounts and fail to realize that their disregard of the issue at hand is leaving a unsatisfied customer.
Regards,
[redacted]
My name is [redacted] I did a consultant on my Revdex.com compliant of why I didn't approve the business response and I for to add in the report When I went today to log into my account (rush account) it wouldn't allow me to log in they locked my account .I was going to screen shot the...
transaction for january 10.2017 but I can't because now I can't log in .please contact me [redacted] sincerely, [redacted]
This complaint is related to a dispute claim filed on 5/11/2016 – the dispute claim is still open. We have spoken to [redacted] through our call center and our email support team advising her the claim is still open. We have provided her the 45-90 day timeframe for research and investigation. Upon completion, a final letter will be sent to Ms. Conn. Thank you, UniRush, LLC TTerrell W., Customer Service Specialist
January 12, 2016 VIA ONLINE SUBMISSION: Revdex.com 7 W Seventh St Suite 1600 Cincinnati Ohio 45202 Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 21, 2015 To Whom It May Concern: This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. Pre previous response, On December 2, 2015, an unauthorized transaction in the amount of $71.96 from Diet Health was made on [redacted] account. Prior to the allegedly unauthorized transaction, [redacted] account balance was $75.79. On December 19, 2015, a partial credit of $35.98 was issued to [redacted] RushCard account. On December 21, 2015, [redacted] contacted RushCard customer service and was inform to file a dispute for the unauthorized transaction. Dispute process can take up to 45 to 90 to investigate and respond to a customer. [redacted] has not yet contacted RushCard customer service to file a dispute regarding the unauthorized transaction. RushCard takes customer complaints very seriously and investigates disputed transactions on a case-by-case basis, in accordance with UniRush, LLC’s internal security and fraud detection policies and procedures. We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused. Our goal is to provide financial convenience supported by reliable customer service. Regards, RushCard Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am not making reference to September I am making reference to October in which 10-19 I did not get credit which clearly shows my referral was approved and again on 10-30 my son in law [redacted] from [redacted] activated his card at [redacted] at [redacted] and did not receive his $20 bonus as well.
Regards,
[redacted]
October 30, 2015
VIA ONLINE
SUBMISSION:
Revdex.com®
7 W Seventh St Suite 1600
Cincinnati Ohio 45202
Re: Complaint #[redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No. 10818178, which the Revdex.com® (“Revdex.com”) received from [redacted] on October 9, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted]’ complaint contends that RushCard would not
release an authorization hold that was made on October 7, 2015 in the amount of
$263.04.
On October 7, 2015 RushCard
received an authorization hold on [redacted]’ RushCard account ending in 9687
for $263.04. [redacted] was instructed by RushCard
customer service to send a Merchant Hold Release Letter to validate and release
the pending hold. The Merchant Hold Release Letter was never received, therefore
the authorization hold was released on October 17, 2015. On October 15, 2015, A RushCard Corporate
Customer Service Specialist contacted [redacted] and explained the Merchant
Hold Release process. The customer
service specialist that [redacted] spoke to has been coached regarding the
account.
We appreciate [redacted]’
feedback and hope to provide a better understanding or the authorization
process.
Satoyra H.
Corporate Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Good Afternoon, In response to the most recent message you sent the answer is no the company didn't address the...
issue at hand and was told they are not willing to. Every time I call they say someone will get back to me within 48 hours and no one ever does. Thank you for all your help, [redacted]
December 10, 2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: October 14, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. On October 12,
2015, there were transactions made on [redacted] account after the $111.20 hold
transaction from Enterprise. A refund credit in the amount of $111.20 was
issued to [redacted]’ RushCard account by the merchant on November 2, 2015. Attached
to the response complaint is another screenshot of the refund that credited to
[redacted]’ RushCard account. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our cardholders
experienced following the processor conversion. Our goal is to provide
financial convenience supported by reliable customer service. RushCard Customer
Service
Hello Tina,I seem to keep going in circles with this process, I've rejected Unirush response multiple times, entering in my side of the story and seem to be going nowhere, literally in circles. Please help.
October 23,
2015VIA ONLINE SUBMISSION:RevDex.com 7 W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: [redacted]...
Complaint number: [redacted] Complaint date: October 18, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above. UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, 2015 related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, 2015 and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversion. Our goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. When I called they said I would get a credit for my overdraft fees ! This never happened I did not have access to my money and was not able to deposit my money in my bank causing me to have 3 overdraft fee which they said they would honor and pay and now I keep getting different story call 11/15 and was on hold for 5 hours they kept transferring me ?and handing up!!! This has not been resolved
Regards,
[redacted]