Horizon Services, Inc.

VERY GOOD JOB WELL DONE VERY PLEASED.

I don't have enough positive things to say about [redacted] but I will say than he's an outstanding asset to your company. Cool guy, fun to talk to and most important CARES about the customer. He was quick to respond to a call in the middle of the night and even though he was unable to get to the root of the problem, he exhausted every possibility and seemed genuinely upset that we were left in a somewhat helpless situation. You just don't see that level of commitment enough these days with most home service technicians. He went above and beyond what was probably expected of him and I am grateful for that. I hope you guys give the customer an option of who we would prefer to come out to handle our issues in the future, because without a doubt I will ask for [redacted] every time.

Today I received service from [redacted]., a Horizon technician. [redacted] was very polite, professional and resolved the issue with my drain pipe. As a follow up concern he scheduled a camera line review of my pipes to make sure there were no other issues at no cost to me. He performed his services in a timely and efficient manner.

Drain Technician [redacted]. arrived on time and was very professional. He completed the work efficiently and in a timely matter. Very happy with the his service and Horizon Services in general.

Excellent service!

Horizon Services is the best, they told us they would be out between 8:30pm - 1AM, and they were by 6pm, Yea! Horizon, Yea! [redacted]. We had no Heat, and now we do. Would recommend Horizon to anyone. There contract prices are great too, and the technicians are always very nice. Would recommend [redacted] anytime. Mrs. [redacted]

[redacted] was very ciuteous, friendy and knowledgeable. I feel he went above and beyond to make sure everything was taken care of. I highly recommend their services.

Service was great, technician explained problem clearly.

[redacted]. did a very thorough and professional job. I appreciated his comments and input.

Fantastic service at an excellent price. The representative was polite, explained exactly what he was doing and did not make a mess in my home. I would highly recommend Horizon without hesitation.

Early for appointment and courteous during the whole service. Explained all that was going to be done and cleaned up after the work was completed.

Very thorough and walked me through all the problem areas of my A/C unit.

[redacted] cleared my drain in less than 5 minutes. After that he checked my pipes under the sink and the trap behind the shower to be sure there were no problems. There was no charge for the service. Also he was very professional and friendly.

Review: On 5/6/15 I requested an estimate to fix clogged drain. Horizon has performed this before. I was informed last time that they could not do this again but would need to have drain pipe replaced.

[redacted] gave me an estimate $3322.17. At that time he said there was a minimum of 3 day’s work if not more and he may have to go through walls, tear up carpet and kitchen flooring.

I agreed to the work since Horizon was familiar with the problem.

On 5/11/15 [redacted] and his helper arrived 9:00am. I stayed until 10:30 and went home and came back around 2:00. His helper was asleep on the floor when I walked in the door. [redacted] proceeded to tell me the last Horizon person was wrong and the drain could have been cleared instead of tearing up the kitchen floor concrete. He did put in a new piece of pipe so it could be cleared more easily next time since everything was all torn up anyway.

I went back home and my fiancée went and checked at 3:30 and once more found the helper asleep and [redacted] just sitting there looking at the pipe. He asked him what he was doing because it didn’t look like work but [redacted] wouldn’t answer him and just said ‘who are you anyway’.

I went back over at 5 and they were finishing up the concrete and he showed me a picture of what he had replaced. I said great and now the bill should be a third since it only took one day and one small piece of pipe was replaced and the drain cleared. He said no, I had to pay the whole thing. They also did not even clean up until I asked them is this how you’re going to leave it? Then they cleaned a bit.

I believe this is unreasonable. I was duped into thinking by Horizon that this all need to be replaced when it didn’t and also that it would take so much longer.

I believe the price should be reduced, even $1000.00 is too much for what they did. A sleeping helper and someone who just was wasting time by sitting there to make it look like the job took longer.

And when I hear that the Horizon staff get commissions it’s even worse. And the floor looks terrible, the concrete is sunken in and I have to replace the whole floor when none of this even had to happen, it only needed the drain cleared but I was lied to by Horizon personnel.

Also the estimate was for $3322.17, I supposedly got a 498.32 savings but then you were going to charge me 198.00 to have my heater and air conditioner checked and I said I didn’t need that so [redacted] made a big deal of taking it off the bill so my total amount came to $2823.85. I’ve talked to other plumbers since then and they can’t believe I was ripped off so badly. I was also required to sign a disclaimer waiving my right to cancel the payment.Desired Settlement: I would be willing to pay $1000.00 (which even that is too much) and receive a refund of $1823.85

Business

Response:

Summary of Business Activity:MTD Transactions: 21,023YTD Transactions: 1,201Thank you for reaching out to us. We understand that you have spoken to our Customer Relations Manager regarding your concern. Our internal team discussed your service call in detail with the responsible managers and our company’s owners. As a one-time courtesy we are able to provide you with a partial credit based on those discussions. Thank you again for bringing this to our attention.

Knowledgeable and courteous.

Great Service

[redacted], my technician, was fantastic. Quick, to the point, friendly and did a great job

Tech on time, of course; knowledgeable, happy to have him here.

[redacted] From horizon services did a great job, went above and beyond to get the job done. I will definitely call him again to handel my next project.

[redacted] from Horizon Services came to my house to clear a kitchen drain. He was proffessional. He wore booties. He was prompt. He was able to clear the drain with no problems. He gave me advice on how to keep the drain problem free. He gave tips for clearing toilets. He did a great job.