H & R Block Inc., U.S. Headquarters

Dear Revdex.com,In resolution of this matter, Ms*** claim has been approved for the full amount requested in her complaint. The check will be sent out within the next 7-business daysAs a result, we consider this matter resolvedWe assure you that we take the
concerns of our clients seriously and make every effort to resolve matters thoroughly and fairlyWe respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact meSincerely, Michelle *** Associate Business Analyst H&R Block

Dear Revdex.com,In resolution of this matter, Ms***'s funds were placed back into her account on March 3, as a result of the completion of our fraud investigationWe contacted Ms*** directly and provided guidance regarding the fraud investigation process.As a result,
we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me.Sincerely,Michelle U***Associate Business AnalystH&R Block

In response to Mrs***'s rebuttal, our review determines this matter raises no new issuesMrs***'s taxes were filed correctly with the documentation that was provided at the time of her appointmentIf Mrs*** has any other questions or concerns those should be addressed directly with the Franchisee.Therefore, we stand by our original response dated 5/12/and refer your office back to that response.We respectfully ask the Bureau to close this complaint AJRHowever, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Again there is no resolve I've attempted to discuss this with the franchise place and all they could say was sorry you're unhappy but thanks for using hr block This is absolutely ridiculous! Because again in this official response its pretty much the same answertoo bad we have your money already, nevermind my very real concerns!! You all advertised EVERYWHERE free tax prep when done online, the EXACT same forms that were completed in the office for my returns So I get penalised for going to the "franchise" location?? I get screwed out of dollars because I went into any office and used an agent? Isn't that how your business works - people go into an office and keep your agents employed, giving them clients to attend to, spending money to file returns and paying fees for being a customer? Is this not how business would, because I'm pretty sure if clients didn't go into an office you would feel the loss of money Like I stated originally, I understand there are fees I'm good with paying for services rendered, can't make money if there wasn't a cost for services, I get it BUT I do not understand why its dollars, I've never paid more then federal and state returns, never And had I known that it was to file in the office location I would've taken my w2s home and filled them myself online- for FREE But I was unaware of this fee until after signing off! That's very shady business practices!!
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear Revdex.com: In response to this matter, our investigation reflects that Ms***'s complaint is against a franchise office, which has the responsibility to resolve this matter directly with your office and directly with the client. While we regret any confusions or misunderstanding of the tax preparation services Ms*** may be experienced, our review of this matter reflects that the Peace of Mind Extended Service Plan was not purchased at the time of tax interview and therefore, would not apply in this situation. H&R Block prepares millions of tax returns each year, and if we do make an error, we are committed to making the situation right. It is *** ***, H&R Block Franchisee’s belief that he has done so in this case by amending the tax return to accurately reflect the appropriate information and he would like to offer a $gift certificate off of next year's tax preparation. We respectfully request that this case be closed administratively judged resolved as we do not believe that any further response on our part would be beneficialHowever, if you should have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com, In resolution of this matter, H&R Block contacted Ms*** directly and reached a mutually acceptable resolutionThe agreed upon settlement was sent via *** delivery for Tuesday, April 4, As a result, we consider this matter resolved.We respectfully ask the Revdex.com to close this caseHowever, should you have additional questions or desire to discuss this matter further, please do not hesitate to contact me.Sincerely, *** ***Associate Business AnalystH&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: There has been no resolutionI was contacted by someone and had to fax in my copies and the person I was contacted by was on vacation last weekI am hoping to hear from them sometime this week but as I have stated at this time there has been no resolution
Regards,
*** ***

Dear Revdex.com,In resolution of this matter, H&R Block is currently in the process of assisting Ms***. We will continue to correspond with Ms*** in attempts to reach a mutually acceptable resolution.We ask that the Bureau note our current efforts to resolve Ms
***' complaint.Sincerely,Michelle U***Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,Our records reflect that several attempts have been made to contact Ms*** by telephone, email and postal mailWhile we understand that she has worked with many different offices, we feel it is best to have one contact for the client to work with moving forward to resolve all of Ms***'s concernsPlease also be advised that as a representative of our corporate office, I have attempted to contact Ms*** by mail and received no response as well.Should Ms*** remain interested in H&R Block's assistance, we highly recommend she contact our District General Manager, *** *** at ###-###-#### or my office as soon as possibleShe will need to speak with Ms*** to go over all of her concernsOtherwise, without full cooperation we are unable to move forward.If you should need anything further please do not hesitate to contact me Thank youSincerely,*** ***Associate Business AnalystH&R Block

Dear Revdex.com,
In response to this matter, our research shows there were no errors on the returns H & R Block prepared
As a client service gesture we have approved a claim for the amount of
We trust this response will allow your office to close this case
However, should you have additional questions, please do not hesitate to contact me
Sincerely,
Natalie M***
Associate Business Analyst
H & R Block

Dear Revdex.com,In resolution of this matter, Ms***'s tax preparation refund check was sent out on Monday, September 28, 2015. As a result, we consider this matter resolvedWe assure you that we take the concerns of our clients seriously and make every effort to resolve
matters thoroughly and fairly. We respectfully ask the Revdex.com to close this caseHowever, if you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: We have never agreed to anything, in fact, I have asked repeatedly for someone from the *** *** office to contact me regarding a amendment as I was informed that I could amend that as well and asked for an amendment for both and as I filed with H&R Block both years. When I filed on Feb 19, 2015, I requested that both years be amended to which Ms*** informed me that we would do once I received my regular refund as "she didn't know how to do it (File under *** * Difficulty of Care IRS Notice 2014-7) yet." No one has returned any of my phone calls, emails, etc...I paid for the guarantee services and was told on 2-19-that both years would be fixed once they "knew how to do it and it would be filed electronically." I received a phone call on 4-7-to come pick up amended paperwork that I had to mail off to the IRS and was told by Ms*** ("that no one told me that you needed 2013"). The issue is definitely not resolved
Regards,
*** ***

Dear Revdex.com: In response to this matter, our Online Support Team has attempted to contact Mr*** to further discuss this matterOur records indicate that Mr*** used our H&R Block Free online services to prepare his tax return. As stated in our, In User
License Agreement H&R Block will only pay Penalties and Interest assessed by the IRS and does not apply to a repayment of excess refundFor more details Mr*** can contact our support team at ###-###-#### We ask that the Bureau note our efforts to resolve this issueIf you should need anything further or have any questions, please do not hesitate to contact me. Sincerely,*** ***Associate Business AnalystH&R Block

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The additional request I made was that H&R Block also meet with me to craft additional response to the IRS as I still have the IRS asking for me to change my taxes due for At this time, they have provided me with an appointment with a Supervisor to meet to craft and fax a response this coming Friday (although this makes my response late by several days) So the refund AND their continued work (to honor both their guarantees) to fix my IRS problems is satisfactory to meIn the future, I expect them to meet with me in a timely manner if more responses to the IRS are needed, not call me two days before the response is due (I was in the ER on that day as I have an ucler and other illnesses due to stress)
Regards,
*** ***

Revdex.com: I have no missed calls from them, although I have been in the hospital for three days and the ER twice However, there was no phone number in this letter to return the call and I don't have a regional number Please get that number for me.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, In resolution of this matter, H&R Block is currently in the process of assisting Mr***We will continue to correspond with Mr*** in attempts to reach a mutually acceptable resolution We ask that the Bureau note our current efforts to
resolve Mr***'s complaint Sincerely, Destini C*** Associate Business Analyst H&R Block

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
H&R Block obviously did NOT prepare my taxes correctly if the IRS is issuing me the remainder of what I was supposed to get back in the first place!! The IRS even told me that the forms sent back the second time from H&R block were filled out wrong, and that was the reason they are sending me a check for remaining $that I should of received over a month ago, If my taxes were prepared correctly the first time!! It is going on two months almost and I have not gotten my full refund, therefore services rendered by H&R block are negligent due to the fact that I paid you almost $to prepare our taxes RIGHT and they were far from right!! I will keep going back and forth and do whatever I have to do until H&R block refunds my moneyWe are hard working parents of an ill child, and I refuse to be taken advantage of by a huge corporation who obviously does not care about its loyal long time customersI have been using H&R block since I was years old (I am going to be next week) and I never had to complain about services rendered, but the way this is going , I am beyond dissatisfied, and disgusted at the way you are just ignoring the facts hereI will do whatever I have to in order to get refunded for my taxes being done WRONG by H&R block. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me at this timeWe sent all the info requested by the IRSWe are waiting for the responseIf we get an unfavorable response from the IRS we will need the continued support of HR BlockWe are working with *** *** and he has been a great helpThanks so much for your efforts in helping with this matter.
Regards,
*** ***