GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They are the owner of my website domain name [redacted]. they cancelled my website and made no attempt to call me on my business number or email on my website. They had the site on another account with different contact info. I want a free one page website done by them. I can not pay and design this all over again. It was a 5 page website. I am compromising saying one page. They offered 3 months free no website. Unacceptable my website is destroyed. 

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at[redacted]://[redacted]?Our customer’s concern is a dispute issue between them and another party that GoDaddy cannot become involved in. We sincerely apologize for any GoDaddy employee who acted in anything less than a professional manner while attempting to assist the customer.RESOLUTION:GoDaddy acted in good faith to uphold agreements with our customer. Our Domain Services team has also done everything possible within our scope of support to assist our customer with this matter.  Account management and security are a customer’s agreed responsibility.  As the products and services that were sold to the customer functioned as advertised and intended the customer will not receive the requested refunds. Education:Our customer may wish to seek legal counsel for assistance in this matter from an attorney local to them. They may also wish to review the Uniform Domain Name Dispute Resolution Policy at:[redacted]://[redacted]The customer may also consider ensuring their computer and network are secured from unauthorized access. This may include virus scanning and/or intrusion prevention systems such as a firewall. Additionally, the customer may consider using two step authentication on their account if their settings are compatible.[redacted]://[redacted] Finally, we understand this dispute between the customer and another party is frustrating and sincerely hope they can both come to an amicable agreement. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx Per their account preferences, GoDaddy was instructed to automatically renew two Website Builder plans purchased by our customer upon their respective monthly expiration dates and did so in a good faith effort to honor its agreements.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Website Builder is a proprietary, do-it-yourself, template based product to construct a website.  Our customer appears to have incorrectly setup the plan purchased by them on September 18, 2015, utilizing a non-registered domain name.  RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The services our customer purchased functioned as intended.  Our customer has since canceled the Website Builder plan purchased September 18, 2015. The refunds requested by our customer is not applicable. However, as a one-time exception to our Refund Policy and goodwill gesture we have refunded the fees associated with the canceled plan in the amount of $49.95. Any further refund requests will only be processed in accordance with our Refund Policy. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The resolution they provide does not factor in the deceptive sales practice used to deceive me into purchasing these domain extensions. This price will SEVERLY impact my business financially and I request that GoDaddy either refund the full amount and return the account to the status it was before this sale, or utilize a payment method where they can charge me this amount over 12 months, spreading this price over this period.Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreement upon...

conducting business with GoDaddy:* GoDaddy Universal Terms of Service AgreementThe latest version of all GoDaddy agreements can be found at: https://www.godaddy.com/legalagreements.aspxOn July 6, 2015 our customer contacted our Customer Service team via online Chat to request that their accounts be cancelled.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has attempted to connect with our customer via the phone information provided to us and have been unsuccessful; it appears the number may not be in service.GoDaddy takes our customer's privacy very seriously and only keeps information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.  This practice is outlined in our Privacy Policy located at https://www.godaddy.com/Agreements/Privacy.aspx.As our customer had canceled all products and removed all payment method information from the accounts in question, we have placed the specified accounts in a deactivated status.  We have also removed our customer's email address from all company mailing lists as of today's date.  They may continue to receive marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request.  Should our customer have a need to utilize Go Daddy's services in the future, they may create a new account with us at any time.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the Go Daddy account in question to which we would like to present the following.Upon purchase of services, the registrant acknowledged and agreed to...

the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements and other legal agreements may be found at:[redacted]When our customer transferred their domain name to another registrar they neglected to cancel their hosting account and it auto-renewed monthly per the account settings.RESOLUTION:GoDaddy has acted in good-faith in upholding our agreements with the customer and have attempted to contact our customer by phone leaving a voice message. While our customer has a responsibility to cancel all products they no longer wish to be billed for, we do appreciate their effort to work with us.  Since our customer has already been refunded one month of the 6 month refund they have requested, we will as courtesy process refunds for 5 additional months. They should allow 5-7 days for this to appear on their original payment method.We know consider this matter resolved.Thank you for providing this opportunity to assist our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy

I signed up just to submit this review. I never usually post reviews or say much but for this one I did due to the fact that what they are doing is actually illegal. I used godaddy for years and decided to put domain privacy on a couple of domains to reduce the volume of telemarketting I got. I am just a small customer. They set it up no problem etc. I then kept receiving calls later even after I had changed my phone number so decided it was not worth the added price. So I tried to remove it. They at that point and never before demaned I show them all kinds of private information which if given could lead to some major identity theft. They were quite shall we say rude when I tried to deal with it. Then after days of this I just gave up and registered a new domain name and abandoned the old ones and had to call the bank and cancel the credit cards so they would stop billing me. They actually refused to stop charging me money for this service until I gave them the proper identifcation saying I "signed" an agreement. In fact it appears the terms changed over the years and were not like that when I started otherwise they would have asked for the ID before I signed up to that service.

They did not. The fact they needed it after the fact to close the account and not before and had no way to know if I was indeed the person I said I was when I purchased the package i.. its well yes sorry Revdex.com but its the very definition of a scam.

I dont file with Revdex.com because I find they are useless and just deal with it myself using the bank.

These people should not have a A rating not with this grossely illegal practice in place. The only legal way for them to do this is to ask for the ID up front when setting up the account, but this would make it hard for them to sell this package to private individuals like myself so they dont.. it would affect their business model. Its pretty shady to ask for it after the fact.

Oh and when that didnt work on me they sent me an affidavit to sign.. LIke I am going to spend 200 bucks to get that notarized for my 15 dollar domain name?

More pressure tactics on their part to try to get private info out of me. Needless to say it did not work. I got every penny back of the billing they tried to push through and set up a domain name in 20 minutes and moved my website over to it in an hour as my hosting company was very understanding.

Dear Dispute Resolution Consultant, The complainant acknowledged and agreed to the followingagreements upon conducting business with GoDaddy: ·        GoDaddy Universal Terms of Service...

Agreement·        GoDaddy Domain Name Registration Agreement·        GoDaddy Website Builder Service Agreement·        GoDaddy Marketing Applications Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 24, 2014 the complainant purchased Website BuilderPlus, Get Found Essentials, an SSL Certificate and a Domain Name during a callto our Customer Care Center. At that time they were advised regarding GoDaddy’srefund policy. The complainant next contacted our Customer Care Centeron January 5, 2014 to request a full refund of these services.  RESOLUTION:  GoDaddy has upheld its agreements in good faith with thecomplainant and honored its terms of service and our services worked asadvertised and expected. Our review of the complainant’s interactions indicatesthat they have been provided with refunds outside of our refund policy.  In order to move forward in a productivebusiness relationship we will as a onetime exception provide the complainantwith an additional refund of $32.97. Please allow 5 to 7 days for this toreflect with their financial institution.  EDUCATION:  Thecomplainant might find this article regarding the GoDaddy Refund Policy useful:[redacted]

 Thankyou again for the opportunity to address and bring clarity to the concernspresented by the complainant.  Kindest Regards, 

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn December 18, 2013 our customer contacted our 24/7 Customer Care teams and purchased an Economy cPanel Hosting plan for a one-year term. This is for the period ending December 18, 2014.  During this interaction, GoDaddy support offered to assist with the process of migrating the customer’s website content from their current hosting plan to the new cPanel hosting plan. The customer indicated there was some issues with their website and they would reach out to our support teams when convenient. On December 18, 2014 per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.On June 9, 2015 our customer contacted our support teams regarding a technical issue they were having with their website. During this interaction our support teams informed the customer they were not using the aforementioned cPanel hosting plan they had purchased.  The plan was canceled and a refund was provided to our customer for the latest renewal.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. As a goodwill gesture we have provided the customer with a refund of the original purchase of the hosting plan to the original payment method that was used.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account in question to which we would like to present the following.Prior to the registration of a domain name via an...

online transaction within their GoDaddy account, our customer acknowledged the following agreements:·   Universal Terms of Service Agreement·   Domain Name Registration AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted]Our customer purchased a Premium Domain Name using a checking account for the purchase. Go Daddy's third party check processing company, [redacted], was utilized for the transaction. In a transaction such as this, [redacted] will supply the funds to Go Daddy for the services or products rendered, and then in turn collect the funds directly from the customer.  Per GoDaddy’s policies, Premium Domain Name purchases are non-refundable.In this case, the customer put a stop to the transaction with their bank. As such, [redacted] is requesting the funds they paid to GoDaddy from the customer.  RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer.Go Daddy does not make any form of collection efforts, and as such, any such efforts made by [redacted] are outside of Go Daddy's direct control. [redacted] did provide the funds to Go Daddy required for these services.  From our customer's correspondence, it appears that [redacted] may have been unable to collect the funds from them. Should our customer need to contact [redacted] directly, we have provided their contact information below for their convenience: [redacted] Contact InfoU.S. and Canada Customer Care[redacted]If our customer has any remaining questions or concerns, they may feel to contact our office directly. Our office may be reached via email at [redacted] or via phone at [redacted].Our normal office hours are Monday – Friday from 7am to 7pm and Saturday – Sunday from 7am to 4pm.Thank again you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted]

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I bought domain [redacted].com at GoDaddy, and fill with them all my information including my name, email address, phone, and also made payments using my credit card, and I trusted GoDaddy to keep my product safe and running

Now godaddy claims that at November 18, 2013 the received a request including "legitimate documentation that satisfied they're requirements for an account update", i'm absolute unsatisfied with this claim, because

GoDaddy didn't receive any legitimate documentation for the account update, they accepted FAKE documentation to do the account update to an stranger, and they didn't make any effort to validate the FAKE documentation

or to give me a warning about this request.

I attach my real ID with the name I have at my godaddy account were my domain was, and the domain invoices of the payments I made to godaddy for this site so Revdex.com can see my legitimate documentation, and I would like godaddy

upload here the documentation they received at November 18, 2013 to compare it and see how easy godaddy could do simple procedures to verify the "legitamate" of the request. But instead they did a MISTAKE and gave the domain to a criminal because they didn't make the right procedures to validate the November 18 request.

Finally, I would like to emphasize, that GoDaddy is the one responsible to give MY domain to a stranger because of his bad support procedures, and in fact GoDaddy help to commit fraud because I paid GoDaddy for the product

and they give the producto to a stranger without warning me about anything.

GoDaddy should give me my domain back or my money because I paid GoDaddy for a product i'm not receiving and they give it to someone else

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Change of Registrant AgreementCopies of the latest version of these agreements may be found at:[redacted]On January 27, 2015 our customer modified the Registrant contact information associated with the domain names.  A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged on the domain when the Registrant’s contact information was updated.  GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.Our office reached out to the customer on January 28, 2015 and helped them revert their information to have the lock removed; and, they were able to successfully complete their domain transfers to another registrar.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The customer has completed their transfer and this issue has been resolved.Education:The following GoDaddy Support articles will be helpful to our customer in preparation for future domain transfers.Transferring Domain Names to Another Registrar[redacted]Policy on Transfer of Registrations Between Registrars[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy: • Universal Terms of Service Agreement• Hosting Agreement The latest version of these agreements may be found at: [redacted] The customer’s file uploading pattern was flagged as suspicious by our shared hosting security processes. We have these processes in place to protect customers and apologize for any inconvenience they may have experienced. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced and we have adjusted our filters to meet our customer’s needs.  RESOLUTION: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.  As a gesture of goodwill we have extended the customer’s hosting for one month at no charge to them.  Thank you again for the opportunity to address the concerns presented by the customer.Best Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have provided a partial refund.Although I'm disappointed that over several months my phone calls and emails went without resolution and my two letters to the CEO went unanswered and I never recieved an apology from him, I find that in order to move on, I'll be satisfied with the partial refund.Part of my job is to recommend web hosting companies to my clients and I serve as a decision-maker and influencer. When it comes to web hosting, GoDaddy will be the last on my list, if it ever makes it on the list at all. Although [redacted] was very helpful and did assist in getting a partial refund, Mr. [redacted] obviously feels it's more important to keep my hard-earned money rather than keep me as a customer.

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. From time to time a company must make the difficult decision to cease (End-of-life) providing a particular product or service. GoDaddy has chosen to cease this particular version (version 6) of Website Builder, and have customers upgrade to the newest version of Website Builder. With this upgrade some features that were previously included have not carried over.Contrary to our customer’s understanding, adding in features that do not currently exist in the newest version of Website Builder is a time-consuming process. Extensive development and quality testing is required when adding new features to ensure that they do not cause adverse effects to the builder or our customers’ websites.Our customer has been provided other hosting options by GoDaddy’s customer care team that will provide them the desired features. They may continue to work with our customer care team by calling 480-505-8877. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

GoDaddy.com did not live up to it's own user agreement which is ridiculous in itself.  They sell an unlimited data plan and then explain in their user agreement that they have limitations which they don't divulge.  Since when does GoDaddy get to redefine the word unlimited?  They weren't Webster's dictionary the last time I checked.  Their only explanation is if your site causes a degradation of service.    My site didn't degrade their services whatsoever.  They are merely operating a bait and switch scam to entice new customers and then come after them for more money.  I highly recommend the Revdex.com bring this scam to the attention of the State Attorney General.  Such practices a haven't fared well in the past.  AOL offered unlimited Internet and then couldn't provide it in the 1990's.  They were sued for 100's of millions of dollars and AOL was forced to pay it.  
As for not responding to their complaints,  I responded promptly each time.  There wasn't an issue with my site and they refused to explain how I was degrading their services.  I am systems administrator specialist for the military.  I am well aware of how this works.  The impetus is on GoDaddy to prove that I degraded service which they can't.  They are merely going after more money after lying to consumers.
Thus far, I haven't even mentioned the crappy service they provide.  They stated they left my site available to "correct" the situation.  I've logged in, but still couldn't manage my "offending files."  This has happened many times with GoDaddy and their support for the issue has been atrocious.  It's not hard to find others in my situation.  GoDaddy are scam artists and thieves. pure and simple.

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

 

•     Universal Terms of Service Agreement

•     Domain Name Registration Agreement

 

The latest version of these agreements and other legal agreements may be found at:

 

 

Per our customer's account preferences, GoDaddy was instructed automatically renew multiple domain name registrations upon expiration and did attempt to do so in a good faith effort to honor its agreements with them.  Unfortunately, each renewal attempt was declined by our customer's financial institution and our customer was notified by email.  GoDaddy has no control of our customer's email client and how those messages are handled.

 

Contrary to our customer's understanding, a member of our support team did attempt to reach them and was only able to leave a voice message.

Our customer's domain names are following the standard life cycle. Due to the time elapsed since the expiration of several of our customer's domain names, a redemption fee must be applied to reactivate those domains.

 

RESOLUTION:

 

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy has previously absorbed the cost of the customer's fees as a courtesy and cannot continue to do so. Account management is a customer responsibility.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

 

Kindest Regards,

Office of the CEO - GoDaddy

I have been a valued customer of GoDaddy.com LLC for over a year now. I run a business so I need my e-mail platforms to run and operate as advertised with no interruptions. With GoDaddy, my e-mail account is constantly non-operative with regular down services. When I call customer service they simply say "sorry please wait and if you want better service you have to upgrade to a business e-mail account"

After this goes on for several months, I ask for a credit to my account as I my business suffers from GoDaddy's pooer service and they simply say, NO.

The services and products from this company are terrible to say the least. I would not recommend them to anyone.

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the...

following agreements:•             Universal Terms of Service •             Domain Name Registration Agreement•             Hosting AgreementThe latest version of these agreements may be found at:[redacted]As part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for new purchases.  In conjunction with our Universal Terms of Service Agreement, our customer was requested to provide a copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport.  They were also informed that if we do not receive the requested documentation that that order may be canceled. This notification was sent to our customer on December 23, 2014 and the information is requested within a 48 hour timeframe.Because our Verification Office did not receive the required documentation to validate the order until December 27, 2014, GoDaddy canceled the services and issued a full refund back to the credit card holder on December 26, 2014.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and credit card holder.  The customer has since provided the proper requested information and the account has been unlocked.  The customer has already repurchased their products and we consider this matter resolved.Thank you again for the opportunity to address the concerns presented by our valuable customer.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]

[redacted]###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

[redacted]  [redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]