Gerber Collision & Glass

We dropped our car off on 9/27. Gerber replaced the driver side front door and repaired the driver side rear door. We picked the car up on 10/9. When we got home we noticed several issues with the car. There were safety related wiring issues, scratched paint and other issues.
We brought the car back to Gerber on 10/13 to have the issues addressed. On 10/20 we were told all issues were fixed and the car was ready. We picked the car up on 10/20 and we still have issues. Wiring is still messed up and now the driver side rear door armrest has been broken. Gerber has ask for a chance to repair the car. I can not trust them to fix the wiring as they do not seem to know what they are doing. I also do not need additional damage done to the car because we brought it back. I now need to take more of my time and gas to take the car to a good shop to have these issues resolved.

My car was brought to the collision center to evaluate the damage. They called my husband to bring it there so the adjuster for *** could do a visual inspection and assess damage. The car was totalled, but still drivable The rear side passenger door had been damaged from impact.

I had planned to buy back the salvage cost of the car for 800.00 from the total amount, and find my own repair later. We informed *** of this and were to visit the office the next day and retrieve back my car.

When my husband got to the collision center, they had sawed off the door removed the entire back paneling (which had minimal damage by the door dented, and removed the entire back bumper which had no damage at all.

When I got to *** they didn't express shock till they saw the actual photo of what they did. The agent tried to explain what they did away, but later admitted she would report them as well.

The man at the collision center was flippant about what they did and said, "Well, you can pay to repair it." Why should I pay money to correct further damage and dismantling of the car? This was supposed to be a visual inspection only. I have photos of the original damage and the further they inflicted.

These body shops are scam artists. We are getting calls from a wholesale dealership to verbally call Gerber and visually release the car. I will not do this. It only had 51,000 miles and was in good condition and it was our only car. I need that vehicle to get to work and bring my 8 year old daughter to school.

I wish I had gotten the call instead of my husband when they asked him to bring the car to them. I would have told them NO since I had the same bad experience with a scamming body shop years ago.

Brought a f 150 *** pick up to the Gerber collision and glass location in Mooresville NC. A small bent driver side fender was supposed to be fixed. Associate specified that the minor damage would be fixed within a week. Was contacted later and told that the truck was being totaled and we had no chance to buy back the vehicle. Said damage was never repaired and we are very dissatisfied with the actions taken with our vehicle. Suspected fraud, vehicle had brand new V8 *** motor. Suspected Gerber collision and glass totaled truck based on minor damage to take the motor for themselves.

and some of his guys at the is location are some of the most incompetent, uncaring and unprofessional folks I had a repair started in March of 2016 and another in Feb 2017 on two separate vehicles that have been a disaster!!
On my truck when I went in there in March 2016 the guy that was a warning for Gerber was an aolute drunk missed half the stuff that was wrong with my vehicle had to go back in there on how many times and I kept replaying the vehicle wasn’t driving right in the truck that I had a bent rim and finally it was confirm ahead and work on the vehicle from *** yet Gerber wants to do nothing about trying to get back to *** to pay when its there fault! and it’s just ridiculous they broke my visor, missing a piece off the back and then to the inside of my car when and paint now fading out! they had to take down the headliner down and did aolute shotty work! My infinity had to go back in kept complaining after I got it back to the vehicle wasn’t right they were supposed to get it aligned they never did they try to give me some *** because years ago when I went to Brakes plus they recommended we have some work done when I turn my head thousand dollars was done on the suspension but that wasn’t the issue causing it I just went in to the infinity dealer which give me a road force balance when I got the new tires on it and said the exact whee l that they said was a brand new wheel was bent! John *** lied it was not a new wheel, only one part it was new the rest of the use these parts and we didn’t know they claimed it was right it’s impossible there is no damage to it! This *** is a liar he misrepresented himself he stuck it back on me he refused to help me and now because I got irritated with him he says I’ll help you help you help you he did was dump it back on me and make me do all the phone calls my insurance paid thousands and thousands of dollars to fix my vehicles and they still are not right! Total !

I brought my car to Gerber in Tampa on September 5 at open of business day. During the estimate process, Shelly told us that it would take 6-9 business days to repair the truck. On Wednesday, September 6 Gerber discovered that the truck had damage to the frame. During a conversation on Thursday, September 7 we were told that repairs were going to continue as discussed from original estimate and no mention was made of the frame issue. We called the shop again on Wednesday, September 13 and there was still no mention of frame damage or a need for more time. Finally, at end of business day on Thursday, September 14 we were told that there was frame damage and that the shop would need at least 2 weeks to order the part. The shop manager told us it was not the shop's fault that the issue was not communicated to us or the insurance company even though he admitted the car sat idle for 6 working business days. Communication has been non-existent and the shop manager was extremely rude. We have already been without a car for 9 business days. The car could have been worked on and/or the part ordered as of Wednesday, September 6. As well, our insurance company should have been notified of the new problem on Wednesday, September 6.

Our daughter was involved in a minor fender bender and the owner took the car to Gerber and we were asked to pay for it. They would not do any work on the car until a cashiers check was submitted. I dropped the check off on a Friday($765), they made copies of the check and started the work. The owner emailed me saying all was fine, there were no problems with the car. Fast forward months later, Gerber called and asked us to find out who endorsed the check. This SHOULD NOT be our issue; our check was accepted and car was inspected and everything was fine and yet they are asking us for who endorsed it? How are we to know? They had the check in their hands otherwise they would not have done ANY work on the car. In the meantime, they submitted a claim on our insurance! The whole idea of paying for the car ourselves was so our insurance wouldn't be dinged. They don't know what they did with the check and now they are filing a second claim with our insurance. This is a fraud.

In June, I took my car in to have Gerber install a missing part for the front bumper/fender that was not installed when they last repaired it. In the days afterwards, I noticed that my horn was no longer working. I called them to ask if something could have happened to it in the last repair and they said no.

I took my car to a different shop to have the horn repaired and they told me the problem was that the wiring was spliced up, which only could have happened by human hands, when the fender part was being installed. It was obviously not a blown fuse or a normal wear-and-tear issue. I paid for the repairs and on August 18, I sent Gerber a copy of the invoice and written description of the problem (written by the other repair shop). I requested that they reimburse me for the horn repair cost, since it was caused by them. They have not responded.

Gerber was going to repair this car. They made me feel uncomfortable. They were trying to fix the car before finding out the car was totaled. I kept telling them I felt the car was totaled. They ordered the parts for the car without authorization to fix the car. After car was officially totaled, I went to get my stuff and they were not friendly at all. I understand they wanted to fix the car but They were clearly acting negatively when the car was totaled and in return way overcharged my insurance for having the car at the shop and them ordering the parts without authorization. This is a huge warnging to anyone looking for a shop to take care of you.

I was personally outraged when after scheduling an appointment for 2 pm and arriving five minutes early, telling the receptionist that I was there to get an estimate and set a date to have the repair work done. I was asked to fill out some paper work and have a seat. Around two minutes after two a White lady came in, stated she had a two o clock appointment to get an estimate but wasn't going to have the work done until sometime later but just wanted to have an ideal of what it would cost. She was told to fill out the paper work and have a seat. She was seated for about a minute or so when the estimator emerged and asked the receptionist who was first. My outrage came when she handed him the White ladies paperwork and replied that she was. We both had 2 o clock appointments. I arrived early, she arrived late. I was prepared to have my work done at the next available time and she just wanted an estimate that maybe sometime later she might use. I left , went down the street to a rival got an estimate for $1700 and am having the work start on Monday, which was the earliest availability they had. Most businesses are in business to make money and could care less about what race, creed or color the customer is. But to let $1700 walk out the door because you want to promote your White first agenda just amazes but not amuse me. If you want to treat Blacks as second class customers and feel as if their money isn't as important to your company as your White customers, I will be happy to spread the word to everyone I know and tell them to stay clear of your business. This is 2017 not 1950. You people need to come into the twenty-first century and realize that we are no longer going to sit back and take it while you treat us like this. My money is just as good as hers, and I might even say better in this case because I wanted my work done asap and she just wanted an estimate and maybe never have the work done.

I had the windshield replaced in my vehicle and they scratched the paint off of my vehicle. I asked them if they would repair the the damage and they have not replied with an answer.

Gerber Collision repaired hail damage on my 2011 ***. I dropped my car off at the end of January 2017. It was returned to me on Feb 23rd, 2017. Numerous issues where found upon car return such as keyless entry, radio and blind spot activation no longer worked, scratches, front windshield sprayers didn't work, front windshield replaced without communication (The *** windshield was damaged when roof was replaced, and replaced with aftermarket windshield). Just to mention a few issues. Some issues were fixed by Gerber. And for some issues, I was asked to take my car to *** to get this fixed. Gerber paid for the repair services. One other issue was thee the defroster didn't work (didn't notice until it snowed), and I was asked to drop off my car at Gerber so that they can fix it. I was told its working. Turns out, it did not. Gerber was unable to repair this and I was asked to take it yet again to ***. *** stated that the rear power distribution box should be replaced. Gerber paid for this repair. Unfortunately, the rear power distribution box did not solve the problem. *** stated that the rear window defrost is not grounding and therefore the rear window glass must also be replaced. When Gerber was contacted again. *** (General Manager) denied to cover these charges. His reason was: " How do I know if it worked before".
Funny. *** agreed that the repair caused damage to the rear power distribution box.

Our car was backed into, to no fault of our own. The insurance company of the person that hit our car sent us to Gerber. We dropped the car off and was told it would take 2 weeks to repair the driver side door. They said they would be in contact every 2 days. That never happened. Next thing we know, it's been almost 4 weeks minus a day. We picked it up, it still looked like there was a dent, they said it was the polish from the detail work they did on it. On the drive home, I noticed it sounded like I was dragging something, it stopped after I was almost home so I thought maybe it was just the road I was on. Left the car in the garage the next day, not driven. Went to leave for work the following morning and I couldn't get out of the garage. Called my husband to help, turns out the front splash guard was hanging on by a clip. Not how I dropped it off. He removed it then called them, they said they will replace it when they repolish. So I drove the car home from the shop plus 2 days driving to work for a total of approx. 30 miles. The first day that I drove my car back to work, a coworker mentioned to me that my car didn't sound right. I didn't mention it to my husband immediately when I got home. Also, since picking the car up the units, MPH & the thermometer had been set to metric units. My husband had the time today to dig through the manual to figure out how to correct this. While doing so, we discovered that over the time that Gerber Collision & Glass was in possession of the car, 432 miles had been added to the mileage of my car from when we first dropped it off. By our calculations, minus the 4 days that they released the car to us, 402 had been added to our mileage. With it being the 4th of July weekend, Gerber is not available to answer to why we have an extra 400 miles on our car, and why our car does not sound mechanically sound as when we dropped it off....to be continued...

By far one of the worst customer service experiences from a manager, ever. Which is funny because the manager is supposed to be the one to make things right, correct? This shop decided to jump the gun and started to disassemble my Nissan Juke (while breaking my fender molding in the process) before my insurance company decided to total my vehicle. Once they found out it was totaled they gave my car to me “as is” without my fender molding attached, without mentioning that my moldings were in my trunk and without mentioning that they had broken them.
I was also instructed to wait on my vehicle because it was being washed and when it was delivered to me it still had marker, sap, bugs on the grill and didn’t look like it had been washed at all. Anyway, I went in to speak to someone once I noticed my fenders missing and they sent someone out to put them back on. However, they’re not very secure because the clips were broken upon disassembly. Mind you I went in for hail damage and there was nothing originally wrong with the fender molding! Evan “the manager” came out to address the issue and made it abundantly clear that things break during the process and that he is there to operate a business. But what successful business can continue without customer service? He said I could purchase new fenders for my Juke but again, why should I pay $75 (in the cheap end) each for something that wasn’t broken to begin with?
I’ve read the reviews on here and one of the businesses responses to a review was that “Customer Satisfaction is very important to us”. I now know from firsthand experience that this comment definitely didn’t come from Mr. Evan himself.

I have never had such a negative experience with any business. I am not accustomed to leaving negative reviews. Basically, Do not use this location, Lutz, FL (really Wesley ***. I had a minor damage to a light and corner panel. Two estimates and three weeks later, I realized something must be wrong. A month later, I picked up my car only to find a windshield cracked 1/3 way through and they had spilled acid on my leather seats. The smell was nauseating, like a burned cow. They accused me of trying to get them to fix my damage. I had a terrible time trying to get them to make it right. They tried to replace my glass with used and wrong shade glass. The front desk lady was the only good employee. There should be a "No stars" and "Never again" option below. Really.

My husband was rear ended by an uninsured & unlicensed driver on March 5th. I called our insurance company they referred it to Gerber. We took it immediately over since it shouldn't be driven (the whole exhaust system was pushed to the front of the truck. Gerber at first tried to tell us it was drivable what a joke that's dangerous! the adjuster was out same day and we had a quote with in 2 days except for checking the frame. It took Gerber 5 days to check the frame and everyday they said they'd get it done the next day. Mind you this is my husbands truck for work so we were losing money every day it says at Gerber. After all estimates were done we made it very clear to both Gerber and our insurance company that the minor damage done to the front bumper was not to be repaired so it would cover our $500 deductible. We got a "scripted" message 2 times a week stating the work would be done but moving the time line back each time. After almost a month they called today to say it was done. And to confirm we would be paying our $500 deductible and fee of $106 for a total of $606. I questioned them and unbenounced to us they had replaced the front bumper and the estimate for the other work had gone up hundreds of dollars. the guys on the phone could only apologize but offered nothing else. We immediately went up to get the truck and asked the receptionist about the other charges she handed us a final bill Insurance pays $6,879 we pay $606.48, the original amount were Insurance pays $6019 we pay 580.90 That's a $885 difference that was never discussed with us! The receptionist went to find someone to help but after 15 minutes nobody came we paid and left! We had another appointment to be at. If you want NO CUSTOMER SERVICE, NO COMMUNICATION, SHADY SERVICE and TO WAIT A LONG TIME TO GET YOUR CAR take it here. This place is a joke! This was the Gerber at 1

I have taken my 2016 *** for repairs at the Des Plaines location *** St, Des Plaines, IL 60018 not listed on Revdex.com. When they completed the repairs the car was returned to me with marks etched into the paint, potato chips in the engine bay, and they had to dig out a piece of my custom rim from the garbage can because they carelessly threw it away. If I did not bring it to their attention that it was missing I would have never seen it again. The ride height on the vehicle is off by 1" in the rear and a clip that hold the brake line to the car is still broken. They have also scratched the tints on my vehicle. This issue has been escalated to the regional manager *** who continues to provide excuses for the shop saying that they did not do these things on purpose. I understand that they did not do them on purpose, they just displayed extreme disregard.