Gerber Collision & Glass

March 19, 2020
19:50 hrs

TO WHOM IT MAY CONCERN;

Hello, I’m Richard D. ***, *** Plum Orchard Way, Crestview, Florida 32536, Phone # ! My 2017 Ford Mustang GT (red) was wrecked on the afternoon of 7 January 2020 while sitting in a parking spot on Eglin AFB, approximately 5:00 pm! It was put back together enough for me to drive toward home in Crestview, FL. after work that night and I parked it at Gerber Collision in Crestview, Florida!

I went there on 8 January 2020 and briefed the personnel on what happened! Later that day I received an estimate from Gerber by phone call and then a few minutes later by the *** representative!

Early the following week I was told the vehicle was ready for pick-up! I believe it was Monday! I arrived to pick up vehicle and upon an inspection I noticed there was a smudge where they had repainted the left front quarter panel assembly and the left front fender wall assembly wasn’t properly reinstalled! I also pointed out that I had told the first Gerber representative that called me with the estimate that many of the broken pieces were in the trunk! They had not been removed on first attempt to pick up car! The inspector later said she would take it to the back and they would take care of those two things! So after the three people who supposedly worked on my car noticing how upset I was they all promised to ensure my car was repaired correctly! Now I was promised this just after the first time I was told to pick car up! So I left without the car and actually got to pick it up a day or two later!

When I then picked the car up and drove to work I and my co-workers noticed that the headlights and the fog lights were off, ie, wasn’t pointing the proper direction! So after driving car home that night it sat for 4 – 5 days till I drove it again to work and we got on the subject of the lights being inaccurate again!

So the next day I contacted Gerber again and was agreed for me to take car back up to Gerber! I also contacted the *** insurance guy again,! I took pictures of headlights and sent him showing they were TYC parts, not FORD parts! So finding out that Gerber had put after market lights on instead of Ford replacement parts on the left headlight and fog light wasn’t right in my opinion!

At that time *** adjusted the estimate to take care of installing Ford lights! I assumed they were doing both the headlight and fog light on left side! So since an agreement was made that Ford parts would be put on between myself, *** and Gerber! I’m thinking there’s light at the end of the tunnel! Well I went to pick the car up a few days later! Drove to work again and we realized that the fog light was still inaccurate with the original on the right front side of vehicle! It was still a TYC part! During this self inspection of the car I noticed again that there was at least one loose push-pin rattling around on top of the splash guard assembly! So I took the car back up to Gerber and when the Gerber inspector and myself laid down on the ground to look under front end of car for the rattling push-pin she actually found it before I did! I also showed her several other loose push-pins on both sides of vehicle that needed to be tightened! The problem with all the push pins being lose is Gerber kept installing old, used, broken push-pins that wouldn’t tighten all the pieces, including the splash guard assembly together! Some of the stems of the pins were broken or parts of pin missing so when it was pushed through it would spread the other part out therefore wouldn’t tighten to hold parts together correctly! So those areas were still loose when I picked up car again!

After picking up car again a day or two later and the head light had been replaced with a Ford light but the fog light was still the same! So at that point I decided to do the light myself! I ordered the light to match the TYC light that Gerber had installed and never changed out for the agreed upon Ford fog light and installed it this past weekend, 14 Mar 2020!

Since I had to remove the right, front tire to replace the right fog light to make it match the aftermarket light that Gerber never changed to a Ford part on the left side I decided to remove 3 sheet metal screws from each front corner holding the valance piece on front of vehicle so I could remove the loose push-pins! I noticed that on the left, rebuilt side Gerber had only put 2 sheet metal screws on and had used a bolt with fine thread and an old rusted clip end to hold the third spot together! I took pictures of these screws from both sides and sent to *** as well!

After being told by *** to bring vehicle back yesterday 17 March 2020 which an agreement from Gerber, Crestview, Florida manager and *** representative had been made I drove by Gerber on way to work and noticed car had been moved! I had texted *** that when I dropped the car off Gerber seemed surprised that I had dropped it off! ***, after calling them said they shouldn’t have been surprised that Gerber and *** had already discussed it and what they were going to do! The plan was to install a new Ford splash guard assembly!

So I called Gerber after I drove by and was told that since I had removed 6 screws from underneath the front of the car, holding the splash guard up ( Splash guard was never removed from vehicle, only the six screws holding the front end of it were removed) (pics included) so I could get the two loose, rattling push-pins out that I had told Gerber about at least on 3 different occasions and the inspector actually seeing one of them that they are now not going to honor the warranty because I had removed six screws to remove the loose push pins! 6 screws, did I say, SIX SCREWS! I had mentioned these loose push-pins on at least 3 occasions of car returning to Gerber! These screws had been immediately re-installed except for the improper one that Gerber had installed! I chose to not re-install it because it was improper hardware!

So after having to return my vehicle to Gerber 5 times after the initial drop off date they are now refusing to repair my car that the first 5 times they agreed what was wrong and said bring car back and would take care of it but failed on all return trips to repair car as it was before it was wrecked! And again Gerber is choosing not to honor the warranty because I did something (removed 6 screws to remove loose push pins) that they (workers and inspector) failed to do! Keep in mind each time my car came back to Gerber the loose push-ins rattling on top of splash guard and the actual push-pins that were reinstalled weren’t replaced or removed! Five times car came back!!

I noticed the first day I attempted to pick my car Gerber had put a plastic floor mat sheet in the driver side that said WE TAKE PRIDE IN YOUR VEHICLE! I’m sorry to say but I see no PRIDE taken at all in the repair of my vehicle! Also someone told me that works in the front office at least three different times they had 22 years experience, experience in what??? The six times that my vehicle was taken to Gerber Collision in Crestview, Florida makes me wonder!! The ball was dropped continuously on my Mustang and Gerber found a way to finally get out of repairing my car!

RICHARD D.

6 month financing on detectable is scam! Told they had it at the beginning but now it doesn’t exist even though it is clearly stated on websites and advertising! Couldn’t get me a rental which is the entire reason I went there instead! Terrible experience and I’d never recommend

Broke original key caused battery to have to be jumped started several times due to negligence from workers transmission line broke fluid leaking since November 22nd 2019

took my 2020 vehicle to Geber on Cheshire Bridge Rd to repair my bumper after a minor fender bender since they were given to me by the other driver's insurance company. What was supposed to be a 3-4 day repair turned into 9 days. They delivered the vehicle to me with a chip in the paint of the freshly painted bumper along with a cover cap missing. They insisted the part was correct.

After viewing other vehicle at the dealership, it was evident a piece was in fact missing. When confronted with the photos, they conceded and agreed to fix both issues. I was told it would be a same day repair. That same day repair turned into two full days.

When I picked up my vehicle, there was a white haze all over left side of the bumper. I also noticed several nicks in two different prices. I sent it back to them 3 times the same day before I finally gave up and left. QC seems to be foreign term to them.

I never received a call from the general manager nor has he called Travelers back to discuss my complaints. A manager at Travelers gave the the dealership's collision center approval to proceed anyway.

Gerber actually glued broken pieces back together and used those instead of ordering new replacement parts. That is completely unacceptable for a any vehicle let alone a brand new 2020.

I would never trust Gerber with another repair.

I took my car in for paint repairs. After the repairs were completed I noticed some rough spots on my car. I took my car back in a total of 4 more times to resolve issues. It appears that the rough spots still exist. It looks like they used a clay bar,wax, or some type of compound to cover up rough spots. After a week the clay bar,wax, or compound wears of from rain and the rough spots reappear.

I recently had an experience in which the company called informing me that the work was authorized for my vehicle with appointment. When I got there, I was informed that the part was not yet at the location though just the day before I was told to bring my vehicle and it would be done in an hour. On arriving there I found out the part was not yet in, but it would be in the same day. I had plans and could not wait; so I explained, and the young lady proceeded to inquire about getting me a rental vehicle. She then told me that I was approved for the vehicle; I could leave mine so the work could be done. I was called the following day at 4:25 pm on Friday evening and was informed that my vehicle was ready. I explained that I was at work and unable to get there before the closing since I was at least 40 minutes away from their location. I proceeded to ask what time the business was opened on Saturday. I was told that it was opened between 8 am and noon. I explained that I will be at work during that time from 7 am to 7 pm. I went on to tell the attendant that I will be able to pick up my vehicle on Monday; the attendant proceeded to tell me that it was fine, I could pick up my vehicle then. So I did.

Three days after I picked up my vehicle, I received a call and was told that I was being given a courtesy call to notify me that I would be receiving a bill from the rental company as well as the repair shop. That was disturbing to me since the young lady had made it clear that she had received authorization for both the repairs and the rental. I tried explaining and then my wife asked to speak on my behalf, but the young lady who was speaking rather loudly did not allow my wife to say anything. She spoke rashly and said again that she was doing me a courtesy and then abruptly hung up.

I called corporate explaining my experience. I was told by the manager it would be handled by the company; however, I am now in receipt of a personally delivered collection notice.

After a severe hail storm in June 2019 I filed an insurance claim to have my vehicle repaired and I hired Gerber Collision and Glass to do the repair. Upon picking the vehicle up after a $10,000 body work job, I noticed a large scratch and some chips in the paint of my vehicle that were not there prior to the storm. Gerber initially stated they would make it right and fix it then a few days later called and said they would not be fixing the chips or scratch because they felt they were preexisting. Numerous dents were removed out of both of the doors the scratch and chips were in as that is the side of the vehicle that was in direct contact with the hail from the storm. There are about 20 pictures of the damage on the side of the truck where these defects were found. Despite my being displeased with the work the business did not follow their warranty which states they will repair any repairs that didn't go well or when further damage occurred. The amount paid to this company for body work was over $10000 and they refused to fix two small chips and a scratch.

my vehicle was involved in an accident including where it hit a tree in the front it was taken to this business Gerber Collision & Glass in Sanford Florida to be fixed they were paid by my insurance company $6,049.28 and I complained to them right off the beginning when I went to go pick my vehicle up the things that they didn't fix which included not painting parts of the car fixing parts of my engine that that did not get fixed and because of this every time I turn around I'm having to go get something fixed on my engine that was caused by this wreck I have even taking the car back to them on two occasions ask them to please check out my air conditioner because it was making all kinds of noise and both times were told they didn't find no problem this Friday I took my car to have the oil changed and was told that there were two parts going to my air conditioners that was all bent up due to that wreck Gerber in my opinion is wrong in the quality of the job that was done on my car I would like to have something done about it any help with this matter would so be greatly appreciated thank you Michelle *** also my dad used his credit card to pay them the deductible amount of $1,000 so they might have it under as Larry

my vehicle was hit and the driver left the scene. when I called my ins co they said gerber in newnan, ga and when I picked up my car on 1-30-2020 the paint job looked like it had been sprayed in an open area because it had debris all in the paint. they took my vehicle around back done something and when it was brought back around, there was paint on my tire, scuff marks all over the area and also scuff marks on other places. they were also supposed to replace the black trim above the tire because the office lady marked it with a marker along with the other areas and the back parts were not replaced and still have scuffs marks on it.

I would not recommend Gerber at this point to anyone. I can assure you if this isn't fixed, I will be taking my car to the dealership to be fixed and Gerber will be receiving the bill for it and will be paying for a rental while its being fixed either by them or the dealership.

This a a very dishonest shop that you should avoid at all costs! They asked for authorization to give me text updates and then claimed that it was authorization to begin work on my van. We initially discussed this and the manager Jamie said this was on them, I offered to meet them in the middle on cost and he said he would get the numbers together and get back with me. He never called back so I followed up later in the day and he claimed that he never said it was on them and that they would be billing my insurance directly. They tried to keep me entirely out of the process of repairing my vehicle, robbed me of the opportunity to get other (more correct) estimates, and then proceeded to screw me out of $800 for a $200 part. They are the worst kind of cheats and liars out there! Stick with your local body man who doesn't bother playing the insurance game to scam you!

I was asked to provide authorization to provide text updates, complete an estimate and test drive my van. I clarified with the lady who called me that this was not authorization to begin repair work as I was not likely to fix the vehicle.

I notified the shop that I would not be repairing the van and suddenly communication was important as that is when I found out that they had already begun work and repaired the front strut. I spoke with the manager, Jamie, and he seemed to understand the situation, apologies and said the cost would be on them since they had no approval to begin work. In good fait, I offered to meet them in the middle on the costs, even though I had intended to complete the job myself. He never phoned me back with numbers therefore I contacted him later in the day again. At this point in time he claimed cheat he had never accepted any responsibility or agreed to swallow any costs. He then began working to extract the funds directly from my insurance agency behind my back.

The insurance agency determined that they would pay the shop $800 for the completed repair repair of the strut. The estimate for the strut work was only $300, but once they found out they wouldn't be getting the job, apparently the price went up.

The last promise of Jamie was to contact his manager and call me the next day. Needless to say, I never received any response. He also informed me that they would be "keeping the vehicle" until this was sorted out.

I filed a Auto Claim for Vandalism on Dec, 8th 2019 due to someone attempting to steal my vehicle and damaging the ignition cylinder and Key hole. After a week period of my vehicle being at Gerber collision, and not receiving updates regarding such, I had to contact my Adjuster and the collision company myself to get information pertaining to my repairs. On December 16th, I was then notified my vehicle needed a new steering column, ignition cylinder, and new keys to be programmed as expected with this type of vandalism. I was informed parts would need to be ordered through GM whom was currently undergoing a mass Strike and holidays were only days away as well so it was roughly estimated that it would take a few weeks to get parts and to get a technician to complete the repairs at Gerber. between Dec. 16 to January 10, I received only 1 phone call from Daniel the gentleman at gerber collision handling my repairs and that was regarding parts being ordered and them receiving wrong parts and needing to re-order parts. The only other times I spoke with my adjuster or Daniel from gerber collision was if I went out of my way to contact them myself. I feel I was not updated as often as I should have been considering the time frame of the rough estimate of when repairs would be completed. Moving forward now to January 10th, 2020 I received a phone call from the collision company stating repairs were completed BUT an Airbag Light is Active that gerber collision does not feel they are responsible for Additional inspection or cost of my rental past 30days. They informed me they do not have Dealership Manufacture Scan tools and GM/Chevy would be thee only company that does. After speaking with an insurance supervisor at ***, having them negotiate with Gerber, they took an additional 2 days to tow my vehicle to GM dealership for further inspection. At this time, January 14th, 2020 both gerber collision and *** are declining to cover my rental or the cost of Diagnostic and possible repairs needed.
Product_Or_Service: Insurance Repairs for Vandalism

I had my hood painted in 2015 I was told it had a life time warranty. Well a few days ago I looked and a place on the hood ishas turned loose and the paint is peeling. I called and told the girl I needed to speak to someone about it and she said no one from planet collision was there . I notice the name is Gerber. Are they the original PlanetPaint

ON 1O/4/2018 I TOOK MY FORD TRUCK INTO GERBER FOR A REPAIR PER MY INSURANCE REQUEST AND LOCATION TO MY HOME. I HAVE HAD TO TAKE IT BACK MANY TIMES TO HAVE POOR QUALITY DETAILS CORRECTED. I WAS TOLD MANY DIFFERENT STORYS IN THE 58 DAYS THEY HAD IT IN THERE SHOP. IT WAS TOTAL LOSS WAS A STORY? IT NEEDED A NEW FRAME WAS A STORY? THE LAST ISSUES WHERE FRONT VALANCE WAS COMING LOOSE THE MUD FLAPS WHERE MISSING AND REAR BACK UP CAMERA DID NOT WORK. I TOOK IT BACK TO GERBER COLLISION AND GLASS AND THEY DID REPAIR VALANCE/RATTLE BUT DID NOT MATCH THE FRONT MUD FLAPS WITH THE REAR OR REPAIR THE REAR BACK UP CAM! I NEED THAT CAMERA IT IS A LARGE TRUCK AND NEW CARS AND TRUCK CAN GET DAMAGED EASY WITH THE STEEL BUMPER ON MY TRUCK. ALL MOST ALL THE PERSONAL I HAVE BEEN IN CONTACT WITH AT THAT LOCATION NO LONGER WORK THERE ! THEY HAVE OR HAD A BAD QUALITY CONTROL ISSUE! THERE WAS MORE DAMAGE DONE AT THAT LOCATION WHEN IT WAS THERE THE 58 DAYS. THEY DID CORRECT THE ADDED BODY DAMAGE.

I was involved in a one car accident 3/24/2019. After the accident I could not walk. I decided to go with Gerber. They were the preferred provider with my insurance company, *** Financial. I had called and they made the claim right away. I hit glare ice and my vehicle hit a tree, spun around, and hit another tree on the front. The day after I couldn't feel my feet, thought it was weird, but blew it off, and then it moved up my legs to my waist and I was unable to walk. They thought pinched nerve, the pain was awful, and it ended up being the accident caused a MS flare. (I also found out I have MS) I was unable to walk for several months and was not driving the car so it was fine sitting in my driveway. Gerber had my check, so I figured the repairs would wait until I could get in again. months later I went in for repairs and the check was shredded and I had to start over again and I believe this is where the lack of communication started. I send photos with my roommate of the affected areas, and a new check had to be sent and I thought all would be well. When I went to pick up the car imagine my surprise when half of the damages were not even touched and some of the scratches were"blended" to be less noticeable. The huge dent in the rear fender and it being pushed in was not even touched. THE BUMPER WAS JUST PUT ON OVER THAT DAMAGED SECTION WITHOUT IT BEING ADDRESSED???? So when I picked it up, I had the representative take photos and told her to have someone call me to redo the repairs. Noone called. I called my insurance agent. I called the repair shop back and they said they would have to enter a supplemental claim for the repairs. So I went through all of that process and another check was issued and I scheduled repairs. I was told 3 days. The 2nd day I got a message there was more damage and ANOTHER CLAIM for 2000$ is needed. 1 week later, no news, I call every day. I am getting blown off. They didn't repair the vehicle right originally. They should fix this

This location (Ice Dr in Raleigh) has problems. I went in for an estimate a few weeks ago and was told that they don't work on my type of car. I went to another location in Durham, NC and was treated with respect and professionalism. The staff at Durham knew how to treat me whereas the staff at the Ice Dr. location in Raleigh were rude, unprofessional, dressed sloppily, and didn't care about customer service. If you choose Gerber, use the Durham location instead.

Good morning! I was in an automobile accident 07/13 , 2012 Kia Sportage. Insurance Agent, suggested Gerber Collision, S. Palo Verde Rd. , Tucson, Az. Body damage and mechanical damage; primarily front driver's side. The vehicle was driveable with a functional air conditioner (no issues). Approx. one week later, Kia was picked up and without issues. The following day, AC stops operating. My wife, Randy Immediately calls Tim at Gerbers. Tim States " an Electrical Issue" to return Kia and Issue be corrected. In body shop, Tim stated that tech disconnected
Disconnected compressor. Upon realizing that major compressor issues with AC Compressor exists, excuses from Store Manager, comes about:
1. AC unit not damaged in auto accident
2. Compressor internally exploded
3. Ins. Co , not paying for damaged compressor!
4. Jason E. /Gerber Collision/ Store Manager was the sole organization that physically Unplugged the AC Compressor
and has left it unplugged.
5. Gerber Collision had Royal Kia in Tucson, Diagnose AC.
Diagnostic states " Compressor exploded internally!
6. Gerber Collision was the only organization. other than Kia to check AC. How could the AC Compressor have exploded internally ? The Gerber techs Unplugged the AC Unit and being in a hurry; forgot to replug and make the electrical connection; causing the compressor to internally explode!! I

I was in an accident on Sept 5. I made the claim with my insurance company the same day and was contacted by a claim’s rep shortly thereafter. They made all the arrangements to get my car to their preferred shop telling me that if I use this shop the work is guaranteed for the time I own the vehicle. It gave me peace of mind after a stressful accident. Unfortunately, it all went downhill from there.
Gerber Collision in Battle Creek contacted me on Sept 9th after the repair estimate was prepared to come down and sign paperwork authorizing them to do the repairs. I did this on Sept 9 and I was told the repairs would be done by Sept 26. This was longer that most repair times but I was confident that my insurance company would choose a good shop, so I accepted this. While there, I asked them about repairs for some hail damage and if they could complete this while my car was in the shop without extending the completion date. The gentleman there told me he would have a quote to me for those repairs the following day Sept 10. On Sept 11 I called them back to find out where my quote was and was told it would be another day. On Sept 13th I called back and was told that the gentleman that did those repairs was gone for the weekend and It would be Monday the 16th before I would have a quote. On Tuesday, the 17th, I called them and told them to forget about getting a quote and to just finish my car for the accident repair. Needless to say, this left me very concerned about my insurance company's preferred shop.
On Sept 24th, the shop called me to tell me that my car was being reassembled and would be done on the 26th. This was a relief, albeit a short lived one. On the 25th I was contacted by the insurance adjuster to tell me that the car would not be done on the 26th but the shop updated him that it wouldn’t be done until the 30th. In less than 24 hours it appeared a lot had changed with Gerber Collision. On the 27th, Gerber contacted me to tell me they did not know when the work would be completed. I went from getting my car back on the 26th, to the 30th and now to ??????? all in a 48 hour time period.
Next update from Gerber was on Oct 1. I was told they would have the car back together on Oct 3 and out to the dealership for balancing and alignment and the dealership could complete this in a few hours and it would be complete and ready to be picked up on Oct 4. On Oct 4 the shop called to tell me that the car was not completely back together but should be reassembled that day but it would not get to the dealership until Oct 7 and maybe the dealership will be able to complete it for me to pick up on Monday Oct 7th.
Oct 7th I received a call from my insurance company after I filed a complaint with them. I was told that Gerber has told them that they were reassembling the car (same story on previous notices of a delay) and that it would be a 24 hour turn around for the dealership to do the alignment/balancing so the car would not be done until the 9th.
The nightmare obviously is not over as of the day I am writing this but I want to make sure this is reported with everything fresh in mind.

On October 31, 2018, I dropped my car off at Gerber Collision & Glass located at *** E. *** Avenue, High Point, NC 27262 for a bumper paint/replacement. My car was ready the same day as I dropped it off which seemed pretty odd to me since the bumper had to be painted. However, when I picked the car up it appeared to be good. Everything with that transaction went smoothly. After a few months of driving the car, the paint started peeling. I contacted Gerber and was advised this would be covered under warranty and to bring the car back in to have the bumper repainted. I dropped the car off Thursday, May 9, 2019 and Gerber made arrangements for me to have a rental car through *** Rental. The car was supposed to be ready by Friday, May 10, 2019. As they end of day approached, I was told the car would not be ready and they would extend my rental through the weekend. My car was ready by the end of the day, Monday, May 13, 2019. I returned the rental and *** graciously dropped me off at Gerber to retrieve my car. Now, here's where my official complaint comes in. Gerber has yet to pay in full the rental fees owed to *** Rental. Monthly, I receive calls and invoices from ***. Now, it's threats of turning this in to credit agencies. I have called the Gerber location in High Point on numerous occasions to be told "this is being taken care of" and it never is. I'm tired of getting the run around and I simply want this resolved.

I brought my car into your Dallas location on 7/8/19 to repair a large scratch on the back panel of my 2013 Tesla. During the five weeks that they had my car, I only received one call from my contact person giving me an update, even though I called about a dozen times. Every time I called the person answering the phone would always say someone would call me back, but that never happened. The one time I did get a call, he said that my car would be ready about 8/1/19. That day came and went without any update. Also, just to let you know the link that was texted to me where I can get an update on my car is worthless if no one actually updates it. Anyways finally hear that my car will be ready on 8/7. That day came and went as well. On 8/9 my husband calls and is put on hold for thirty minutes waiting on the manager. Manager says that my car is in quality inspection and he will let me know when I can pick it up. Finally get a call at 3:30 on Friday afternoon that my car is ready for pickup. Checked my Tesla app and noticed that my car battery is completely drained and it didn't have enough charge for me to drive it home. Saturday I arrive at 11:00 in the morning to pick up my car, but I get a call as soon as I drive into your parking lot saying that my car needed an alignment and it will take about thirty minutes to take it to another shop. After an hour, my car is finally ready. As soon as I left the parking lot I noticed someone had taken off my registration sticker and cut my brand new tint on my windshield. My sticker is peeling off and had been obviously moved. I had just tinted my windshield two weeks before dropping it off at Gerber and I know it was in perfect condition. That same day I noticed a flaw in the paint and then the next day the cover on my charge port wouldn't stay closed (I was able to fix it myself.) I call and schedule an appointment to bring my car back in. I show up and they don't show that I have an appointment, but someone does come out and help me. They say they will fix the flaw in the paint and reimburse me for damaging my window tint saying it will take about 15 minutes, so about 45 minutes later the guy comes back and says that they buffed out the flaw but can't reimburse me for the tint because its a bubble not a scratch. So I take it back to the place where I got my tinting done. They look at it and said that it is obviously a scratch and when they scratched it with most likely a razor blade while removing my sticker, it detached the tint off the glass. This cannot be repaired and the only thing to do now is take my tint off and replace it with new tint for $350. I call Randy and let him know that it is in fact a scratch not a bubble. He says that he can't reimburse me because he doesn't think that they did it, but admits he never called the other shop where my alignment was done to find out it they had damaged the tint. I tell him that I know my tint was in perfect condition when I dropped it off and I know my sticker was moved while in their possession. He says that he will call the tint shop and call me right back. And now guess what????? It's been a week and no call.
Your Dallas location is absolutely terrible regarding communication and lacks any sense of urgency or desire to pick up a phone and call a customer back. The quality control group needs a lot of improvement because they didn't catch an obvious flaw in the paint job or that my car was never sent for an alignment. And lastly my tint was damaged while in your possession and your location can't even bother to call me back and resolve the situation.
Several Tesla owners here in Dallas had warned me not to take my car to Gerber. You are absolutely living up to your reputation with this level of service.