Gerber Collision & Glass

They are crooks in cahoots with *** rental. Every 2 days they find more damage, making sure you have to pay for extra days on your rental

Would not recommend
I had some hail damage to my vehicle which required some paint work. Paint work was full of trash, Sanding marks were visible under the clear coat, Vehicle was covered in Over-spray, They even added a few additional scratches to my vehicle. Vehicle was Dirty & tire pressure was low when I picked it up.
Missing items from my vehicle when I picked it up
Vehicle has been back 5 times for corrective procedures on the poor quality of work performed.
After the last visit my vehicle was covered in additional over spray in areas that were not being touched & new damage & scratches were added. Paint work has runs & beads & Parts were not installed correctly

I had a scheduled appointment and the technician supposedly had a family emergency and nobody notified me. I was on hold for over 30 min with the 3rd party company just to find out that nobody was coming. I waited 4 days from the time they were so quick to take the first payment and then this. I wouldn't recommend anybody go there they are really unprofessional. I am so mad I planned my whole day around getting this done. What an inconvenience.

Gerber Collision Gary Indiana location is the worse to do business with. The person who did my quote and was in charge of my estimate "Danielle" was nothing but rude and unprofessional. I asked to speak to a manager because she never returns my phone calls and the manager stated I had to deal with Danielle because she was in charge of my claim after I told him I rather not deal with her anymore. The day I went in to drop off my truck with my husband front staff and other staff members were on the phone intercom system they use talking bad and degrading Gary Indiana where they are clearly located. I was upset because Gary is where I live. My car is still at Gerber and I have no one to speak up for me or help me with my situation. This location really needs training on professionalism and maybe a new manager. Never would I recommend this business to anyone.

I took my Toyota Highlander to Gerber Collision and Glass in Milwaukie OR for Repairs on 6/4/19. The repairs that my car entailed were from a hit-and-run driver in a parking lot. I had damage to the passenger side of my car, my brake light and bumper. My insurance paid quite a bit of money for these repairs and I paid $300 for my deductible. The payments that I made and the payments that my insurance made covered for repairs to the body of my car and a new brake light. Three days after I picked up my car from Gerber my new brake light started fogging up on the inside. I sent photos by email to Gerber and they said it was covered under the warranty. Three weeks later they finally received the break light and had it installed. When I was there I was informed by Niki a Gerber estimator that the initial brake light was a used brake light and not a new brake light. The break light that I finally have three week later is new. I find the placing of used parts to be negligence on Gerber part and fraudulent. This is a safety issue. At any moment my brake light may not have been working but Gerber was trying to save money by installing used parts. If I wanted a used break light I would have gone to “pick and pull.” They have no empathy for the hit-and-run situation that I went through. I’m glad they replaced my break light but I would never go back there again.

I took my Sprinter van to Gerber Collison in North Olmsted on 1/3/19 for rust repair through Mercedes warranty. They were instructed to Paint the following areas: 2 back doors and a small area next to the passenger door. I called several times to check on my van, I was told they didn’t have a painter and that they were behind. On March 20th, they called and said my van was done. When I arrived to pick up the van, I found additional rust and dents that weren’t there when I took it in. Gerber said, “No problem, we will fix it.” About a month later, the van was finally ready to be picked up. I inspected the van when I arrived at Gerber, everything seemed to be ok. When the van was under a light I found several problems. First, there was rust on each side of the windshield. Second, body work that was done poorly, I could have done a better job with a can of spray paint! When I asked about the rust they stated that I didn’t tell them about it. Again, I asked for them to inspect the van for rust! I finally called Gerber Corporate. I was put in contact with someone to take care of the additional rust and poor workmanship. Weeks went by nothing was done. I called and sent emails about getting this taking care of, I was told they didn’t have a loner available (which Mercedes provided). Again this started 1/3/19 now it’s May. Finally, they called and said take the van to Gerber in the city of Berea. I met with the manager and went over what needed done. They tried to get Mercedes to pay for the third time for rust work. Mercedes said they would not pay a third time to do the job. Finally, they agreed to fix the poor workmanship and the rust on each side of the windshield. About week later , I received a call that additional rust was found on the roof. The manager stated it was from the ladder rack. Now, this is the 4th time I asked them to inspect for rust. When I took it in, nothing was said. It was stated to me by a Gerber employee that all vehicles have rust, it’s not their practice to inspect vehicle for rust. So, when I asked them to inspect the van, he said that wasn’t their job. I would think they would want to inspect it for additional work. I guess they don’t need the business. It’s 6/4/19 the van still isn’t repaired and won’t be fix properly. I’m a contractor, my van is like my office, my business has been disrupted since January. DON’T USE GERBER.

Our 2016 *** purchased new was taken here following a front end collision in a parking lot. After 80+ days and consistent delays, our vehicle was finally ready to be picked up. Upon first glance, the vehicle looked ok. However, what follows is the purpose of my complaint. Right off the bat, they lost our front license plate. It was nowhere to be found, and the individual in the front said it did not come with a license plate. So we showed pictures of the vehicle (at Gerber) following the damage clearly showing the license plate. Then we were told to check with our insurance. Then we were told they searched all over the shop and could not locate it. Quite obviously it was thrown away or lost. Manager said to email him after we replaced the license plates. We have to go to the DMV, take more time off work, pay for new plates, etc. On the drive home, AC does not work. The air isn’t cool and it’s making odd noises. The car itself sounds like it’s about to fall apart. There are noises coming from all directions, rattling noises that indicate to me big problems with how Gerber repaired our vehicle. Vehicle was taken to the dealer, and the dealer has diagnosed the incompetence of Gerber, and directly attributed the problems we are having to the work they performed. We have documentation, voice records, etc... The AC has little to no Freon and little to no cooling agent was found. The radiator was not mounted correctly, and we were informed we are lucky it did not detach. They found a missing upper radiator support bushing. Bushings, clips, cushions - many are missing. Screws in the wheel-well are missing. It is a complete and utter disaster. This experience, is unacceptable on so many levels. Accident was over 100 days ago, and we still don’t have the vehicle. It’s sitting at the dealer waiting to have every mistake Gerber made corrected while we work with insurance to do what Gerber was unable to do - fix the car. Who knows what else they will find.

Do not take your vehicle here. Untrustworthy. Incompetent. Unreliable. Customer service is horrifyingly atrocious, and their work even worse. These are just a few thoughts that come to mind. Learn from our experience, take your vehicle and your business elsewhere. Our experience is so terrible, I plan to open a case with the Revdex.com. Gerber, you had the vehicle for over 80+ days, kept pushing back the timeline, and still could not get the job done. Delays are to be expected, that is not why I am leaving this review. We have a 2016 Toyota Highlander purchased new. It was involved in a parking lot accident on the front end. Again - the car was purchased new 2 years ago so don't listen to any excuse this place tries to respond with. It was a little banged up for sure, and we took the car here to Gerber for the collision repair. Once it was ready to be picked up, I could not really complain at all about how it looked cosmetically. They did a decent job making it look like it did before the collision. With that said, right before we drove it off the lot, this is when I learned very quickly what a terrible, dishonest, and incompetent business this place is.
Right off the bat, they lost our front license plate. It was nowhere to be found, and the rude individual in the front had the audacity to say it did not come with a license plate. So we showed pictures of the vehicle (at Gerber) following the damage clearly showing the license plate. Then we were told to check with our insurance. Huh? Then we were told they searched all over the shop and could not locate it. Huh? They threw the license plate and its frame away with the rest of the bumper they replaced - obviously. Manager said to email him after we replaced the license plates. So now we have to go to the DMV, take more time off work, pay for new plates, etc. Ok, not the end of the world. I wish this is where the nightmare ended, but it just began.
On the drive home, the AC does not work. The air isn't cool and it's making funny noises. Does the nightmare end here? Nope. The car itself sounds like it's about to fall apart. There are noises coming from all directions, rattling noises that indicate to me big problems with how Gerber repaired our vehicle. Did you even test your quality of work? Obviously, you did not. We took it to the dealer, and the dealer has diagnosed the incompetence of Gerber, and directly attributed the problems we are having to the work they performed. We have documentation, voice records, etc... The AC has little to no Freon. Wow! Hey Gerber you forgot to add the cooling agent! Does the nightmare end here? Nope.
The radiator was not mounted correctly, and we were informed we are lucky IT DID NOT DETACH. Wow! Hence the bizarre noises we hear. They found a missing upper radiator support bushing. Bushings, clips, cushions - many are missing. Screws in the wheel-well are missing. It is a complete and utter disaster. This experience, is unacceptable on so many levels. Accident was over 100 days ago, and we still don't have the vehicle. It's sitting at the dealer waiting to have every mistake Gerber made corrected while we work with insurance to do what Gerber could not do - fix the car. Who knows what else they will find digging into it. I will edit this post if necessary once we know for certain. This review is about the repairs that go beyond cosmetic damage. If you gently back into a pole, they can fix your little ittybitty dent, but if you need more, go elsewhere. Untrustworthy. Incompetent. Unreliable.

Gerber body and collision Tempe AZ on University.
Worst experience I ever have had in business EVER. I am 63 years old and have never been treated so poorly and my vehicle treated so badly in my life.
Summary: The vehicle will be returned to their shop FOR THE 4TH TIME....... to finish the repairs that they refused to complete each time it was in, saying the vehicle was complete and ready for pickup each time, but agreed the work was not completed when called on it.
1) Initial repair for drivers door and front fender replacement, I had a rental car from Gerber for 10 days.
I drove into the Gerber lot the afternoon of the day I dropped my SUV off, seeing my SUV sitting outside in a dirt lot with the driver door missing, the 3 remaining windows rolled down and dust blowing into and through my SUV. Very windy and dusty here in the desert that afternoon, I went into the office went up to Daniel in his manager's office area and sat down, I told him we have a huge problem already, my vehicle is wide open to the elements with dust and dirt blowing into the SUV, I told him when I brushed my hand over the dash and console and it was very dust and dirty from sitting there uncovered all day.
He said well you surely don't want us to leave it in the shop it would get even more dusty, I said WHAT????? Why is it not covered with plastic and why are all the windows down sitting in a dirt parking lot on a windy day?? His response......
IF THAT IS WHAT YOU WANT THEN THAT'S WHAT WE WILL DO.... ***.........
THIS IS THE WAY I WAS TREATED EVERY TIME I BROUGHT SOMETING UP TO GERBER, ALWAYS RIDICULE TOWARD ME ON A PERSONAL BASIS, AND REFUSING TO TAKE RESPONISBILITY UNTIL I DEMANDED!!! ***......
The work was terrible
I contacted my insurance adjuster and he contacted Gerber to have the vehicle returned for the necessary repairs that were not completed on the first trip. Daniel called and scheduled my SUV in for one day, me without a rental vehicle, to complete repairs.

I brought my 2016 *** Highlander at Gerber Collision College Park MD shop for a collision repair in February 2018. The repair includes front and back bumper replacement including what needs to be repaired under the bumper or area around the collision damages. As agreed, any additional cost over the $4174.92 check issued by *** Insurance will be demanded by Gerber Collision Company to *** Insurance.
March 2019, I brought my SUV at *** Collision shop for a fender bender repair. I was told that when they\*** removed the back bumper, they uncovered unrepaired damages. *** took pictures showing the damages and the markings left behind that may mean "need\to be repair".
I called Gerber College Park, and cited my plan - I will not come back\bring my SUV at Gerber Collision; I will have my car proceed to its repair with the preexisting damages; and settle the damages with Gerber Collision when I get my SUV.
Gerber Collision discussed the matter with *** Collision, and Gerber Collision apologized to me for the inconvenience and the repairs done incorrectly to my vehicle by Gerber Collision.
The invoice I paid *** Collision for the unrepaired damages was $2,009.86.
On the other hand, the General Manager at Gerber Collision College Park said that the technician is no longer employed with Gerber as a result of this repair.

We took my sons car in for minor front-end damage after my son's friend backed into it. At the time of the estimate the hood could not be opened. Once they got the hood open, they found the radiator support was broken. Instead of contacting us to change the estimate, which we had asked them to do, they continued without repairing it. When we went to pick the car up, we asked about it and they said they would give us an estimate to replace it. This new estimate included time to completely disassemble the front of the car again. It also included over $500 of air conditioning and cooling system work which is not required in order to fix the radiator support, and a 45% markup on $500 worth of parts that would not have been purchased or installed on my car. Charging for unneeded parts and labor, betting on a person's ignorance, is fraud in my opinion! This new estimate also included $1500 to replace the headlights which are now not working. The headlights were working when the car went in and the tabs are all broken off now. It seems to me that Gerber should own their mistakes and not pass them on to the customer. Gerber obviously has untrained technicians working on vehicles! On top of breaking things and refusing to take care of it, the workmanship was generally horrible. Many screws missing when reassembled, covers not properly installed which flew off the car before I even got home, fish eyes in the paint work, and a dent in the new hood, just to name a few.
In an effort to resolve this as smoothly as possible I wrote to the local customer service and asked to be reimbursed for some of the $1400 it is costing me to finish fixing the car myself. A week later I still had not heard anything from their 'Customer Service? dept. SO, I emailed the corporate customer service. The same day I recieved a phone call from the branch manager. Nothing was resolved and it has now been a month of waiting for promised phone calls.
Product_Or_Service: Auto Repair
Account_Number: Repair Order

On Wednesday, April 24, 2019, at approximately 5:00 pm I picked up my vehicle from Gerber Collision on New Hope Road. I had originally needed external work done on my car. Upon picking up my vehicle, I noticed what I had thought to be spray stains from some sort of liquid that was not properly wiped off on the console and dashboard area. When I brought my vehicle home and gave the issue closer inspection, the apparent stains were actually bubbles in the plastic itself. These bubbles are large and noticeable. Any attempt to remove the bubbles takes the paint off the interior. I immediately called Gerber at approximately 5:35 pm that same evening to notify them of the issue. I was told to bring it in "first thing in the morning so that their team could inspect and fix the issue".

On April 25, 2019, at 9:00 am, I brought my car back to Gerber. I was greeted by a woman who asked to look at the damage. After looking and touching the damage, she acknowledged that it was damaged and that she would need to take it to the back where the production manager(') could inspect it. After he looked at it, she brought my car back to me and stated that there is no chemical that they have which would damage the interior in such a way. I told them that that damage was not there when I had dropped my car off on April 18. I pointed out that while an interior cleaner may not have caused the damage, there was the possibility that someone used a spray or chemical that was not supposed to be used. Either way, whatever was used, combined with heat, allowed the chemical to seep under the console and dash paint to form the bubbles. The representatives at Gerber consistently denied any wrong-doing and offered no help whatsoever. I have a photo of the dash and console that proves this damage was not there before I took my car in for external repairs. Gerber insisted that while they didn't think I damaged my own car, there was "no way anyone could prove that they (Gerber) actually damaged it".

I filed an accident claim for my 2000 *** S80 with 90K miwith *** where I had 0 liablity. I used their approved repair garage Gerber Collision & Glass. I drove my car to the shop as damage was only on the driver side fender. They gave estimate to *** who deemed it a complete loss. I chose to keep the car. When I went to pick up my car it was in pieces and rummaged through. Gerber Collision refused to put my car back together. *** told me to take it up with Gerber Collision. They removed items that had nothing to do damaged area and did not return any hardware to reassemble, if I knew how to. I drove it in and had to tow it out. Here are the items that were removed: Bumper, Fender, inside door panel, handle of door, head light, center console cover pieces, window was down and battery drained due to door panel removed. Parts thrown in back seat which was leather, bumper sitting on top of car which scratched paint. Change stolen out car. They inflated the estimate so *** would total car. I believe they wanted to keep it or thought I would not keep it so they helped themselves. I have pictures of car before accident, of the damage from accident, and of how the car was returned. This is unacceptable! I emailed them to ***, faxed them, and *** keeps saying they can't see them. I am getting the run around.

Took vehicle in to replace side view mirror January 11 2019. Repair consisted of disassembling drivers door and electronic devices to remove door panel in order to get to bolts that hold on the mirror. Got vehicle back and the door switches no longer work properly. I called the Business and brought it back. They opened the door panel and looked. They didn't see anything that was detached. At no time did they do a continuity test to determine problem. They told me that it was a bad /defective set of door switches. The door switches worked properly when the vehicle arrived at their facility. I replaced the door switches myself with a new unit. The same issues still exist proving that it is a wiring issue (that did not exist before repair was made). The business was called again and they said they would review my file and get back to me. It's now been a week and they won't return my call. They advertise a lifetime warranty, but it is obvious that they don't honor it.

Gerber Collision has had my car for 3 weeks in a job that was only supposed to take 8-9 days. The date of completion was supposed to be today March 14th. They now say it will be ready 3/21, one month after initial drop off. No explanation has been given as to why they still have it and why it is taking so long. I want my car back and I want them to fix it by the end of business today. I am fed up with zero communication and being jerked around by them!

Estimate for 25 hours of work. I dropped off my car 2/04/2019 understand that the repairs would take approximately 3 - 5 days. Called Friday afternoon 2/8/2019 to be advised that my car would probably be done Thursday afternoon 2/15/2019????

Telephoned again on Friday 2/16/2019, once again told - car would not be done until the following week????

Car still not completed on 2/23/2019 after multiple promises & excuses from original “professional staff estimator”! No one seems to be able to honestly tell me when my car will be finished?

Very disappointed with such a large company that DOES COMMUNICATE WITH CUSTOMER & DOES NOT FOLLOW-THROUGH WITH COMMITMENT TO DELIVER ON PROMISED COMPLETION TIMELINE.

I took my car into Gerber Collision after being in an accident that wasn’t my fault. Customer service was poor throughout the repair, but upon picking my vehicle up the quality of the work appeared to be satisfactory. The service I received at Gerber included a repair of my trunk lid. Soon after I picked my car up from the shop, I realized that my interior trunk light was no longer working. After doing some research, I came to understand that the electrical wires that go to the trunk light are attached underneath the trunk lid and into the trunk latch. I figured the shop had just forgot to reconnect something and took it back for them to repair properly. Upon my arrival, the shop manager, Kellea *** took my keys and spent about 5 minutes looking at the car. She then informed me that she wasn’t sure what the issue was but it had nothing to do with the repairs I had received there. She suggested that I call my insurance company and tell them that I suspect something may have caused this during my accident. I reiterated to her that I was certain that this wasn’t a problem directly after my accident and that it was only a problem after my repairs. I told her I was sure of this as I use my trunk nightly. She, again, encouraged me to commit insurance fraud by lying to my insurance company about the issue and refused to take responsibility for (or a decent look at) the problem. I contacted my insurance to inform them of the issue I’m having with Gerber and they told me that because of the nature of the situation Gerber would have to be responsible for all repairs related to their work. I understand this position, but it’s not helpful when Gerber is denying any fault and unwilling to take the necessary time to look into what may be the underlying problem. I can see the electrical wires running under the trunk lid insulation, but the shop will not look into it. I found several reviews with similar problems from this shop after the fact. I’m just seeking a finished job.

I was in a car accident in August of 2018 and went through an insurance company that had this Auto Body Shop listed on their site. I scheduled my repair and was told that everything was fixed and the car was suitable to be driven. My car is brand new (2018) and was bought from a dealership.

Now, today I was driving to work and approaching a slight bend in the road when my steering wheel started to shake as though I had a flat tire, but more aggressive. Upon trying to turn as the road bended, I found that my steering wheel became almost impossible to move to avoid going off the road, which is exactly what happened.

When I took my car in at the beginning of January, I mentioned that I thought my car's alignment was off while doing the first look review, After talking to Gerber today, I had multiple people tell me that they had noted in their initial review after I left, that one of the axels/pole were bent but never phoned or communicated that it was damaged. My main thing is that after calling numerous Ford dealerships and Gerber, they all agree that I should have been told about the damage, some even saying that that piece needs to be fixed for my own safety. What's also upsetting is that in order to realign the tires, (which I said needed to be done when dropping the vehicle off), this specific piece would need to have been fixed in order to do so. And again, I was not told by anyone that it hadn't been done. Had I been told of the damage, and it was not going to be covered by the insurance company, I would have paid for it myself.

So bottom line, I was given a car that I assumed was safe to drive and luckily I wasn't driving on a highway at 65-70 miles per hour because I would not be sitting here right now.

My car was repaired from 11/21-12/21 at Gerber Collision in Morganton. After the repairs were made, I noticed that my vehicle did not drive the same and the tires were wearing faster than normal. The wear was happening on the edge of the tire where my vehicle had been repaired. I took my car to Gerber and they agreed that the alignment on the vehicle was not right. They admitted that upon reading the paperwork and the details of the repair, that the *** dealership was unable to align my vehicle due to the wheel being so far out of alignment. They sent me to Buffs tire and the manager at Buffs was able to visualize how far out of alignment it was before even approaching the vehicle. I went back to Gerber as instructed by Buffs tire and they said they did not realize the *** dealership was unable to align it. They told me to come back in 2 days when the parts came in and they would repair it. I spoke with my insurance agent who stated he would make sure that they replaced the tire that the thread was showing because it was a mishap on their end. Gerber manager Brian stated he felt it would be safe for me to continue to drive my vehicle with the threads showing until it could be repaired.
When I came back today to pick up my vehicle, the tire was not replaced and they simply just handed me my keys. I asked to speak with the manager Brian and he stated he didn't realize that he was supposed to replace the tire. He suggested I take my vehicle to Buffs tire myself and get it replaced. This was at 4:30pm and Buffs tire said they would have to order a tire just like they told Brian at Gerber who told them he didn't need a tire. Now I still cannot safely drive my vehicle and it was left up to me to figure out what to do about my tire. I am a home health nurse who drives for a living and I have to work this weekend with thread showing on my tire thanks to a very inconsiderate manager who apparently thinks my life and my child's life is expendable. I will never do business with Gerber again.

So imagine for a moment that you take your car to the body shop for repairs. Repairs that should have taken about 2 weeks but it was actually 3 weeks. You pick up your car, and all seems ok until you look in the backseat a few hours later and see this. Is it my bumper? Who knows. The body shop estimator Chris tells you oh it’s just trash. Umm ok but who is going to dispose of it? Not me!! Chris tells me I can bring it back by the shop. This is by far the most unnecessarily terrible experience