July 31,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 9456*** - Carmela ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her dissatisfaction with the multiple repairs on the
dishwasher; as well as, the parts delay to complete the repair
Upon receipt of Ms*** complaint, we reviewed the service order and case notes related to her dishwasher repairAccording to the notes, on July 29, we were notified by the manufacturer that the part was furthered delayed and it would not ship until August 31, Since Ms*** purchased a protection agreement on the dishwasher, we submitted a request for an authorization for a replacement due to the parts delayThe replacement on the dishwasher was approved and Ms*** was notified of the authorization informationOn July 30, Ms*** selected a replacement dishwasher and it is scheduled for installation on August 4, With that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Matilda.***@searshc.com
July 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of MsV*** complaint regarding her online order experience and
non-receipt of delivery Richard H*** Store General Manager for Unit *** provided the following response: It is unfortunate that we failed MsV*** expectations and we can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found there was a delay in shipping from Store *** to our Unit *** The product arrived June 23, 2017, and we attempted to reach MsV*** but were only able to leave a messageMsV*** contact our store last week and we were able to schedule delivery for July 22, We apologize again for any inconvenience she may have experiencedAdditionally, we hope that in the future MsV*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponShould MsV*** have any questions, she may contact our store directly at *** *** In the interim, since delivery has been completed, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
September 19, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Valerie B*** - # *** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding her washer and her request for a
replacement First, we would like to apologize to Ms*** for failing her expectations in regard to the repair of her washer. After reviewing the notes in our service system, our office authorized a replacement under Ms***’s Master Protection Agreement (MPA). Based upon the features of Ms***’s current washer, it was determined that $would provide her with a comparable replacement under her MPA. An email was sent to Ms*** on September 19, 2016, explaining the replacement process. As stated in the email, Ms*** is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist her. Ms*** will need to provide the telephone number on record, (***) ***-***, to verify the replacement authorization The new washer will be delivered at no charge and the old unit removed. The remaining MPA coverage will transfer to the new washer and run concurrently with the manufacturer’s warranty for the first year; then provide extended coverage until July 21, Lastly, as a courtesy, we processed a $laundry reimbursement check. While the MPA does not provide this benefit, we felt that due to the delay in repair, some reimbursement was warranted. Ms*** should receive a check in the next two weeksWith that said, since we are providing Ms*** with an equitable resolution, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, Melissa *** Regulatory Complaints Specialist
Initial Business Response /* (1000, 8, 2015/09/09) */
September 9,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Ms.*** complaint
regarding her request for a refund for monies paid for a part that was not installed
After reviewing Ms.*** service history, we found that we had completed a repair for her in April and as such, if the problem was related to that original issue, she would have been covered under our 90-day repair guaranteeThis would mean that while there might be a charge for parts, she would not owe anything further for laborUnfortunately, when the second service order was created, it was done under a different washer record with a different purchase dateSince it was not the same record it did not link for any warranty from the service callWhile our technician was in the home though and ordered the parts, it appears that the prior service orders were canceled and a new one was set up under the correct record; however, for some reason the labor was not coded as coveredThis meant that even though one of the parts was not installed, since Ms*** was charged again for labor it did not make her refund amount the same as the cost of the partOn top of this, the refund amount that was noted, was never sent via a form the technician is supposed to send in, so even the partial refund was never sentTo rectify this, we determined the cost of the part that was installed with the 20% discount applied came to $133.37, so we processed a refund for all monies above thisAccordingly, we will be sending Ms*** a check for $203.03; it should go out within the next few business days and then arrive approximately 2-weeks after thatIf Ms.*** has not received the check by October 2, 2015, then she is welcome to email or call meIn the interim, since we have issued a refund for all charges above the fee for the part that was installed, we have closed our file
We apologize to Ms.*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Team Manager, Regulatory Complaints
Direct Line: XXX-XXX-XXXX
Email: ***@searshc.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate all that the Revdex.com has done to rectify this issueI am satisfied with the company response as long as I do receive the refund due to me as they have stated they will sendHowever if I don't receive the refund as they have insured me that I should receive it by Oct 2nd I will have no option but to reopen the complaint
I wish to thank*** as the company representative she is the first person who has actually taken the time to resolve the issue and correct the mistakes that were made that created the problem
Thank you
**
May 23,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
*
*** *** ***
We have completed the investigation of *** *** complaint regarding his recent repair of his lawnmower
Upon
receiving *** *** complaint, we escalated his concerns to *** ***, CarCustomer Escalation Lead*** *** spoke with *** *** and agreed to send a new blade along with a $gift card to cover 33% of the labor charge. That being said, because we have provided *** *** with an agreed upon resolution, we respectfully request this complaint be closed
We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the purchase of a refrigerator from the Albany Sears Outlet***
*** General Manager of the Albany Sears Outlet provided the following response: After reading and reviewing Ms*** concerns, I contacted her to discuss her concernsIt was agreed that Sears Outlet would honor the sale price noted in the complaintWe have agreed to meet at 11:45am on Friday, January 27, If Ms*** has any additional questions or concerns I invite her to contact me at *** Since we have noted our intent to honor last week’s sale price, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
July 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding a recent oven repair First,
we would like to apologize to Ms*** for failing her expectations in regard to a recently completed oven repairWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon reviewing Ms*** complaint and the notes in the two service orders, we agree that there is a possibility that the two issues may have been relatedTherefore, as a one-time customer courtesy, we have processed a refund in the amount of $75.00; the second service fee collected on June 24, Ms*** should receive a check in the next two weeksWith that said, since we have documented Ms*** concerns with the repair process and provided the aforementioned remuneration, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely,
*** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
December 19, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding her refrigerator repair and her
request to have the unit replaced First, we would like to apologize to Ms*** for failing her expectations in regard to the repair of her refrigerator While we empathize with Ms*** she does not qualify for a replacement refrigerator. As clarification, the Service Smart Agreement (SSA) that Ms*** purchased for his refrigerator on August 23, 2016, is a repair agreement that provides repairs for one year, with a coverage cap of $per repair; there is no limitation on the number of repairs It is the only agreement available for certain non-functioning appliances and has strict guidelines as to when a replacement will be offered Under the SSA, if a repair in any single service call exceeds $500.00, the consumer may choose to pay the amount over the $for the repair of the appliance or accept $in credit (maximum amount allowed) towards a replacement from Sears. However, if neither of these options is accepted, the consumer can cancel the coverage for a full refund of the purchase price of the contract. In Ms*** case, no repair exceeded $nor did a Sears technician deem her refrigerator un-repairable. At this time, our records show that the repair to Ms*** refrigerator was completed on December 15, 2016; the technician installed a control boardIn summary, since we have explained why Ms*** has not been offered a replacement, and we have repaired her refrigerator in accordance with the terms of her SSA, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
all we wanted was the tools ,its very funny how the item was said to be out stock but the online store showed it was in stock and ready for cart to buy,so we went to a sear's store and they had in stock on the store floor and I ask the store to please call and see if they had them in warehouse ready to ship out to fill an online order and they had them in stock so why mine just fell though is any ones guess but if this keeps up with sears they will lose and that's sad that a store like sear's once was is going down hill fast ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you, Better Businees BureauWithout your help, I do not think that this matter would have been resolved fairly for meThanks again.
Sincerely,
Leslie S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Barbara G***
December 21, 2017Nita ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** - Beth Vandiver Dear Ms***We have completed the investigation of Ms* *** complaint regarding the purchase of a dishwasher and a microwave.After
reviewing Ms* *** complaint and our records, we contacted our installation department to archive the order in questionOnce completed, we were able to determine that in the day of installing Ms* *** purchased appliances, October 28, 2017, the installer called in to report that that installation of Ms* *** dishwasher could not be completed due to having a temporary shut off valve that is only to be used onceWhen Ms*** was informed that she had to have a plumber replace the valve, she became upset and informed our installer that she no longer wanted her appliancesThe installer took the appliances as requestedOur records show that on October 28, credits totaling $were issued back to the original form of paymentIn addition, on October 31, the remainder credits totaling $was also issued back to the original form of paymentBased on the credits issued, Ms*** was credited accordinglyAt this time, we have closed our files.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema ***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: 512.248.7884F: 512.248.7905 imx integrated member experience
January 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and her request for a refund It is unfortunate that we failed Ms*** expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order we found that the full refund had been processed on December 17, 2016, for $For Ms*** records the refund receipt number is *** Should Ms*** have any questions regarding her refund, she may contact me via email at *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
July 17, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** *** *** Dear Ms*** We have completed the investigation of MsO*** complaint regarding her inability to
schedule her annual maintenance check under the agreement she purchased from a technician when he repaired her refrigerator the year beforeOur records indicate that MsO*** was able to have her maintenance check done on April 6, 2017, and her protection agreement was extended out so that it does not expire under July 26, If she needs any actual repair done, she would need to call us before that dateIn the interim, since we do show that the maintenance call was provided as requested, we have closed our file.We apologize to MsO*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,D*** S*Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meStore manager *** *** did an awesome job to resolved this matterI hope *** can learn how to deal with consumers from him
Sincerely,
*** ***
July 31,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 9456*** - Carmela ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her dissatisfaction with the multiple repairs on the
dishwasher; as well as, the parts delay to complete the repair
Upon receipt of Ms*** complaint, we reviewed the service order and case notes related to her dishwasher repairAccording to the notes, on July 29, we were notified by the manufacturer that the part was furthered delayed and it would not ship until August 31, Since Ms*** purchased a protection agreement on the dishwasher, we submitted a request for an authorization for a replacement due to the parts delayThe replacement on the dishwasher was approved and Ms*** was notified of the authorization informationOn July 30, Ms*** selected a replacement dishwasher and it is scheduled for installation on August 4, With that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Matilda.***@searshc.com
July 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of MsV*** complaint regarding her online order experience and
non-receipt of delivery Richard H*** Store General Manager for Unit *** provided the following response: It is unfortunate that we failed MsV*** expectations and we can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found there was a delay in shipping from Store *** to our Unit *** The product arrived June 23, 2017, and we attempted to reach MsV*** but were only able to leave a messageMsV*** contact our store last week and we were able to schedule delivery for July 22, We apologize again for any inconvenience she may have experiencedAdditionally, we hope that in the future MsV*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponShould MsV*** have any questions, she may contact our store directly at *** *** In the interim, since delivery has been completed, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
September 19, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Valerie B*** - # *** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding her washer and her request for a
replacement First, we would like to apologize to Ms*** for failing her expectations in regard to the repair of her washer. After reviewing the notes in our service system, our office authorized a replacement under Ms***’s Master Protection Agreement (MPA). Based upon the features of Ms***’s current washer, it was determined that $would provide her with a comparable replacement under her MPA. An email was sent to Ms*** on September 19, 2016, explaining the replacement process. As stated in the email, Ms*** is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist her. Ms*** will need to provide the telephone number on record, (***) ***-***, to verify the replacement authorization The new washer will be delivered at no charge and the old unit removed. The remaining MPA coverage will transfer to the new washer and run concurrently with the manufacturer’s warranty for the first year; then provide extended coverage until July 21, Lastly, as a courtesy, we processed a $laundry reimbursement check. While the MPA does not provide this benefit, we felt that due to the delay in repair, some reimbursement was warranted. Ms*** should receive a check in the next two weeksWith that said, since we are providing Ms*** with an equitable resolution, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, Melissa *** Regulatory Complaints Specialist
Initial Business Response /* (1000, 8, 2015/09/09) */
September 9,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Ms.*** complaint
regarding her request for a refund for monies paid for a part that was not installed
After reviewing Ms.*** service history, we found that we had completed a repair for her in April and as such, if the problem was related to that original issue, she would have been covered under our 90-day repair guaranteeThis would mean that while there might be a charge for parts, she would not owe anything further for laborUnfortunately, when the second service order was created, it was done under a different washer record with a different purchase dateSince it was not the same record it did not link for any warranty from the service callWhile our technician was in the home though and ordered the parts, it appears that the prior service orders were canceled and a new one was set up under the correct record; however, for some reason the labor was not coded as coveredThis meant that even though one of the parts was not installed, since Ms*** was charged again for labor it did not make her refund amount the same as the cost of the partOn top of this, the refund amount that was noted, was never sent via a form the technician is supposed to send in, so even the partial refund was never sentTo rectify this, we determined the cost of the part that was installed with the 20% discount applied came to $133.37, so we processed a refund for all monies above thisAccordingly, we will be sending Ms*** a check for $203.03; it should go out within the next few business days and then arrive approximately 2-weeks after thatIf Ms.*** has not received the check by October 2, 2015, then she is welcome to email or call meIn the interim, since we have issued a refund for all charges above the fee for the part that was installed, we have closed our file
We apologize to Ms.*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Team Manager, Regulatory Complaints
Direct Line: XXX-XXX-XXXX
Email: ***@searshc.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate all that the Revdex.com has done to rectify this issueI am satisfied with the company response as long as I do receive the refund due to me as they have stated they will sendHowever if I don't receive the refund as they have insured me that I should receive it by Oct 2nd I will have no option but to reopen the complaint
I wish to thank*** as the company representative she is the first person who has actually taken the time to resolve the issue and correct the mistakes that were made that created the problem
Thank you
**
May 23,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
*
*** *** ***
We have completed the investigation of *** *** complaint regarding his recent repair of his lawnmower
Upon
receiving *** *** complaint, we escalated his concerns to *** ***, CarCustomer Escalation Lead*** *** spoke with *** *** and agreed to send a new blade along with a $gift card to cover 33% of the labor charge. That being said, because we have provided *** *** with an agreed upon resolution, we respectfully request this complaint be closed
We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding the purchase of a refrigerator from the Albany Sears Outlet***
*** General Manager of the Albany Sears Outlet provided the following response: After reading and reviewing Ms*** concerns, I contacted her to discuss her concernsIt was agreed that Sears Outlet would honor the sale price noted in the complaintWe have agreed to meet at 11:45am on Friday, January 27, If Ms*** has any additional questions or concerns I invite her to contact me at *** Since we have noted our intent to honor last week’s sale price, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
July 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding a recent oven repair First,
we would like to apologize to Ms*** for failing her expectations in regard to a recently completed oven repairWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon reviewing Ms*** complaint and the notes in the two service orders, we agree that there is a possibility that the two issues may have been relatedTherefore, as a one-time customer courtesy, we have processed a refund in the amount of $75.00; the second service fee collected on June 24, Ms*** should receive a check in the next two weeksWith that said, since we have documented Ms*** concerns with the repair process and provided the aforementioned remuneration, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely,
*** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
December 19, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding her refrigerator repair and her
request to have the unit replaced First, we would like to apologize to Ms*** for failing her expectations in regard to the repair of her refrigerator While we empathize with Ms*** she does not qualify for a replacement refrigerator. As clarification, the Service Smart Agreement (SSA) that Ms*** purchased for his refrigerator on August 23, 2016, is a repair agreement that provides repairs for one year, with a coverage cap of $per repair; there is no limitation on the number of repairs It is the only agreement available for certain non-functioning appliances and has strict guidelines as to when a replacement will be offered Under the SSA, if a repair in any single service call exceeds $500.00, the consumer may choose to pay the amount over the $for the repair of the appliance or accept $in credit (maximum amount allowed) towards a replacement from Sears. However, if neither of these options is accepted, the consumer can cancel the coverage for a full refund of the purchase price of the contract. In Ms*** case, no repair exceeded $nor did a Sears technician deem her refrigerator un-repairable. At this time, our records show that the repair to Ms*** refrigerator was completed on December 15, 2016; the technician installed a control boardIn summary, since we have explained why Ms*** has not been offered a replacement, and we have repaired her refrigerator in accordance with the terms of her SSA, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
all we wanted was the tools ,its very funny how the item was said to be out stock but the online store showed it was in stock and ready for cart to buy,so we went to a sear's store and they had in stock on the store floor and I ask the store to please call and see if they had them in warehouse ready to ship out to fill an online order and they had them in stock so why mine just fell though is any ones guess but if this keeps up with sears they will lose and that's sad that a store like sear's once was is going down hill fast ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I will be filing a credit card chargeback and get my money backUnacceptable
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you, Better Businees BureauWithout your help, I do not think that this matter would have been resolved fairly for meThanks again.
Sincerely,
Leslie S***
My full name is *** *** Let me know if you need anything elseThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Barbara G***
December 21, 2017Nita ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** - Beth Vandiver Dear Ms***We have completed the investigation of Ms* *** complaint regarding the purchase of a dishwasher and a microwave.After
reviewing Ms* *** complaint and our records, we contacted our installation department to archive the order in questionOnce completed, we were able to determine that in the day of installing Ms* *** purchased appliances, October 28, 2017, the installer called in to report that that installation of Ms* *** dishwasher could not be completed due to having a temporary shut off valve that is only to be used onceWhen Ms*** was informed that she had to have a plumber replace the valve, she became upset and informed our installer that she no longer wanted her appliancesThe installer took the appliances as requestedOur records show that on October 28, credits totaling $were issued back to the original form of paymentIn addition, on October 31, the remainder credits totaling $was also issued back to the original form of paymentBased on the credits issued, Ms*** was credited accordinglyAt this time, we have closed our files.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema ***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: 512.248.7884F: 512.248.7905 imx integrated member experience
January 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and her request for a refund It is unfortunate that we failed Ms*** expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order we found that the full refund had been processed on December 17, 2016, for $For Ms*** records the refund receipt number is *** Should Ms*** have any questions regarding her refund, she may contact me via email at *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
July 17, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** *** *** Dear Ms*** We have completed the investigation of MsO*** complaint regarding her inability to
*Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
schedule her annual maintenance check under the agreement she purchased from a technician when he repaired her refrigerator the year beforeOur records indicate that MsO*** was able to have her maintenance check done on April 6, 2017, and her protection agreement was extended out so that it does not expire under July 26, If she needs any actual repair done, she would need to call us before that dateIn the interim, since we do show that the maintenance call was provided as requested, we have closed our file.We apologize to MsO*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,D*** S
Complaint: ***
I am rejecting this response because: the situation isnt solved until I am sent
that is rightfully owed to me
Sincerely,
Bianca ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meStore manager *** *** did an awesome job to resolved this matterI hope *** can learn how to deal with consumers from him
Sincerely,
*** ***