Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ? I would however like to add a comment to which I am very concerned aboutPer the letter that I rec'd in the mail from Sears, dated March 13, (mailed on March 14th) and rec'd on Saturday, March 18th Sears wrote that as a courtesy for the inconvenience they have waived the 30% restocking fees As per Sears, *** *** our cabinets were never on order in the 1st place so this is the how Sears gets out of a jam, by down right lyingNo wonder I had such a hard time dealing with this well known company, shame on me.I really appreciate the help from the Better Business and sad that it had to come to this
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I put the potato in the microwave and hit the potato buttonI walked outside but my wife and son was in the kitchen when it caught on fireYour technition is the same guy who came out almost hours late at 6pm, the prevoius week and said "nothing" was wrong with the microwave when we expressed concern that it was not working properlyOf course he is going to say it was our fault because he would probably get in trouble for sticking a glass of water in there setting the timer for minutes, once the water boiled said it worked finemin I can get water to boil on the stoveI will never buy another Sears product because you do not stand behind your products
Sincerely,
Tim H***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have verified the credit to my credit card account.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:They did finally et the lease go, but why I am rejecting this response is because I do not care if it is a third party, but your third party associates needs to explain in great detail when we sign up for this program. It was not explained correctly. And I think that is because you can get more money out of people this way But they dropped the lease on it which I am fine with but Honestly I paid way too much for a washer machine and they should refund me some of it back
Sincerely,
Yvonne F*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sears has refunded the money owed to me
Sincerely,
Richard ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Georgina B J*** Dear *** *** We have completed our investigation of MsJ*** complaint regarding services under her Sears Home Warranty We would
first like to point out that *** *** ** *** Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of *** *** *** *** (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of MsJ*** contract We reached out to CCHS and we informed of the following: Regarding the Garage door opener: MsJ*** opened a claim on her garage door opener on June 21, the garage door opener was repaired with refurbished parts since manufacture parts are no longer availableOn August 1, MsJ*** called to open a potential recall for the garage door opener but the service technician could find no mechanical failures with it and the claim was closedOn September 11, a Supervisor contacted MsJ*** regarding a complaint she submitted regarding her garage door repairMsJ*** was refunded the deductible as a customer service jester and an appointment was scheduled with a new service company for a second opinion on the garage doorBefore the second appointment was scheduled MsJ*** emailed the supervisor on Sept 18, and requested the appointment be cancelled as the garage door was operating properly Regarding MsJ*** electrical claim: MsJ*** opened a claim for her main panel on July 31, The first electrical report stated that the main panel was melted and the bus bar, breaker and panel box was shortedThe replacement price quoted to CCHS was higher than industry standard therefore a second electrician was assigned for a second opinionThe electrician stated that whoever installed the main panel originally installed all of the heavy breakers next to each other which creates a hot spot in the panelamps were installed and should have installed ampsThe lack of amps is causing the system to overheatThe electrician recommended to have the panel upgraded to a ampMsJ*** was contacted and advised that the claim would not be addressed due to the issue was the need of upgrades per Section IVof the warranty agreement: This Agreement does not cover any costs associated with construction, carpentry, or other modifications made necessary by the existing equipment or installation of different equipmentThis Agreement does not cover any costs associated with any upgrades or modifications required to comply with federal, state, and local law, code, regulation, or ordinanceAll such costs are your responsibility Since we have addressed MsJ*** complaint and explained why the electrical repair is not covered under her Sears Home Warranty and it is our understanding that per MsJ*** the garage door is working we have closed this case We apologize to MsJ*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** Vanessa.L.S***
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
August 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: 945*** - Paul ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his online outlet order
It is unfortunate that we failed Mr***'s expectations and we can understand his frustration after reading the series of events detailed in his complaintWe regret that this incident occurred, and we can assure Mr*** that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching this order, we found that Mr*** had previously been in contact with (EMS) Executive Member Support, Sears' escalated complaint departmentEMS assisted in processing a full refund of $back to Mr***'s PayPal account on July 24, For Mr***'s records the refund receipt number is Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Complaint: ***
I am rejecting this response because: This was the 3rd time in years they had to send a tech and I've lost food and timeAs u can read in there response they didn't address the other timesYes a drier was replaced this timeI feel it's just another bandaide till the next problemHow can a drier just clog up in a sealed system?? As for as I'm concerned this matter is not closed, they did not address the multiple issues I've hadI will no longer shop at Sears and have expressed this with friends and family and also on social media and have learned I'm not alone with my experience with there warranty dept and products they put there name on.
Sincerely,
Mark ***
Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: Eligia ***
Contact Phone: ***
July 7,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - *** ***
Dear Ms
***,
We have completed the investigation of Ms*** complaint regarding her recent online order
After reviewing the complaint filed, we found that Ms*** has previously been in contact with Online Solutions, Sears' escalated complaint departmentOnline Solutions reached out to the Third Party Marketplace Vendor, Boston Industrial that she ordered the product fromOn June 22, 2015, Boston Industrial advised that they would ship the product as quickly as possibleFortunately, we were able to verify with UPS that the product was delivered to Ms*** on June 25, We apologize for the delay she encountered from Boston Industrial and for customer satisfaction we have processed a refund of the shipping feeAccordingly, a refund of $was credited today July 7, 2015, back to Ms*** Sears Plus account ending in Should Ms*** have any further questions, she may contact (XXX) XXX-XXXXIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
May 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and her request to receive a refund of the price difference back to her credit card It is unfortunate if we failed Ms*** expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that Ms*** had previously been in contact with (EMS) Executive Member Support, Sears’ escalated complaint departmentEMS issued a refund of $back to Ms*** credit card account on May 12, 2017, under return receipt number ***Additionally, we hope that in the future Ms* *** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since we have confirmed that the refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
July 7,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: 9***- Babu ***
Dear Ms***,
We have completed the investigation of Mr
*** complaint regarding his online order
We would first like to apologize for any inconvenience Mr*** may have experienced with the time frame in receiving his refundWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching the order, we found that Sears Online Solutions issued a refund of $back to his *** account ending in on June 18, We issued a remaining balance of $today, July 7, 2015, to the same accountAdditionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, we have noted his concerns and we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
June 29,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 9***- Gwen ***
Dear Ms***:
We have completed our investigation of Ms***'s complaint regarding the multiple repairs for her riding tractor
Upon
receipt of Ms***'s complaint, we found that she had previously been in contact with MsMelinda *** in our escalated complaint departmentMs*** was able to provide authorization from her manager for a replacement for the riding tractorMs*** confirmed with Ms*** on June 26, that she had possession of the new tractor and was pleased with the assistance that Ms*** providedSince we have replaced Ms***'s riding lawn tractor and this resolution was accepted by Ms*** we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.L.***@searshc.com
January 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with our customer
service and non-receipt of a refund for a sears.com order he asked to have cancelled It is unfortunate that we failed Mr*** expectations when he recently placed an order with SearsWe value his patronage and can understand his frustration with the events detailed in his letterHis concerns have been forwarded to management for review so that future problems of this nature can be averted. Our records indicate that Mr*** initially contacted us on November 24, 2016, and asked to have his order transferred to a different store, and then contacted us again on December 11, 2016, to request cancel***ion of his order. Because his order had already been transferred to the original store selected and appeared to be ready for pick up, our agents required assistance from our store in order to cancel and refund the order. Mr*** order was cancelled and a refund of $was issued to his *** account ending in *** on December 19, 2016. At this time, we can only reiterate that we truly regret any inconvenience Mr*** may have experienced. We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Mr*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** *** *** *** *** *** *** ***
September 4,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Shala ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her dissatisfaction with the delay in
receiving the part to complete the repair on her refrigerator or a refund for the service
Upon receipt of Ms*** complaint we reached out to Marion *** Customer Advocate for Unit 7194, to assist with Ms*** concernsMarion contacted Ms*** and they discussed the repair and the part orderedMs*** stated that she would prefer to have the refrigerator repaired if the part was availableMs*** researched and confirmed that the required part was no longer available and notified Ms*** We offered to issue Ms*** a refund for the service and she accepted the offerMs*** should receive it within business daysIf Ms*** has any questions regarding the refund, she can contact Marion *** at (732) ***With that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Matilda***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10969703, and find that this resolution is satisfactory to me
Sincerely,
Nicole ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** - Kathleen G*** Dear *** *** We have completed the investigation of MsG*** complaint regarding her push mower We value MsG***
patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, but we can assure MsG*** that her concerns have been forwarded to management for review so future problems of this nature can be averted. Our records indicate that the local Sears store in Fort Pierce replaced her mowerWe respectfully ask that this matter be closed, since we have replaced MsG***’* mower Again, we apologize to MsG*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
February 14, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order
experience and her request to return the damaged bunk bed set It is unfortunate that we failed Ms*** expectations when she recently attempted to have this matter resolved initiallyWe value Ms*** patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in the order, we confirmed that Sears Online offered to arrange a pick up and returnTherefore, we have processed a return label to have *** pick up the merchandiseThe return *** tracking number is *** Please print and affix the return label to the boxed merchandise and *** will make three attempts to pick up the productOnce the product is returned to the warehouse, we ask that Ms*** contact us via email at *** to ensure that a refund is processed accordinglyAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because:I was called and was asked if I wanted the washing machine fixedI, however, do not wish to pay for the $fee just for someone to look at the machine much less however much more they will charge to fix itOf course, I would like the machine fixed but I told the woman who paid me that I do not want to pay for the feeThis machine has cost me so much time and effortIf I had known that how much I would regret my decision I would have shopped elsewhere alas hindsight is 20/Sears has done nothing to help the situationThere customer service is atrociousMy machine has been faulty from the very beginningThis is ridiculousI would like to exchange the junky washer or I would like one of Sear's service men to fix it without me having to pay for them to merely diagnose and fix the problemI shouldn't have to keep paying for this machine in this way
Sincerely,
Cassey ***
Complaint: ***
I am rejecting this response because:As I pointed out to Sears, even though there's a day window and I did not get the rims to my mechanic for days, Sears and/ or it's holding companies told me to order the wrong rims The rims I purchased from SEARS were guaranteed to fit my Camero Sports Coupe, which they do not I am asking for a full refund because if they had been the CORRECT ones, they would be on the Camero right now
Sincerely,
Kim ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ? I would however like to add a comment to which I am very concerned aboutPer the letter that I rec'd in the mail from Sears, dated March 13, (mailed on March 14th) and rec'd on Saturday, March 18th Sears wrote that as a courtesy for the inconvenience they have waived the 30% restocking fees As per Sears, *** *** our cabinets were never on order in the 1st place so this is the how Sears gets out of a jam, by down right lyingNo wonder I had such a hard time dealing with this well known company, shame on me.I really appreciate the help from the Better Business and sad that it had to come to this
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I put the potato in the microwave and hit the potato buttonI walked outside but my wife and son was in the kitchen when it caught on fireYour technition is the same guy who came out almost hours late at 6pm, the prevoius week and said "nothing" was wrong with the microwave when we expressed concern that it was not working properlyOf course he is going to say it was our fault because he would probably get in trouble for sticking a glass of water in there setting the timer for minutes, once the water boiled said it worked finemin I can get water to boil on the stoveI will never buy another Sears product because you do not stand behind your products
Sincerely,
Tim H***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have verified the credit to my credit card account.
Sincerely,
*** ***
Complaint: ***
*
I am rejecting this response because:They did finally et the lease go, but why I am rejecting this response is because I do not care if it is a third party, but your third party associates needs to explain in great detail when we sign up for this program. It was not explained correctly. And I think that is because you can get more money out of people this way But they dropped the lease on it which I am fine with but Honestly I paid way too much for a washer machine and they should refund me some of it back
Sincerely,
Yvonne F
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sears has refunded the money owed to me
Sincerely,
Richard ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Georgina B J*** Dear *** *** We have completed our investigation of MsJ*** complaint regarding services under her Sears Home Warranty We would
first like to point out that *** *** ** *** Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of *** *** *** *** (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of MsJ*** contract We reached out to CCHS and we informed of the following: Regarding the Garage door opener: MsJ*** opened a claim on her garage door opener on June 21, the garage door opener was repaired with refurbished parts since manufacture parts are no longer availableOn August 1, MsJ*** called to open a potential recall for the garage door opener but the service technician could find no mechanical failures with it and the claim was closedOn September 11, a Supervisor contacted MsJ*** regarding a complaint she submitted regarding her garage door repairMsJ*** was refunded the deductible as a customer service jester and an appointment was scheduled with a new service company for a second opinion on the garage doorBefore the second appointment was scheduled MsJ*** emailed the supervisor on Sept 18, and requested the appointment be cancelled as the garage door was operating properly Regarding MsJ*** electrical claim: MsJ*** opened a claim for her main panel on July 31, The first electrical report stated that the main panel was melted and the bus bar, breaker and panel box was shortedThe replacement price quoted to CCHS was higher than industry standard therefore a second electrician was assigned for a second opinionThe electrician stated that whoever installed the main panel originally installed all of the heavy breakers next to each other which creates a hot spot in the panelamps were installed and should have installed ampsThe lack of amps is causing the system to overheatThe electrician recommended to have the panel upgraded to a ampMsJ*** was contacted and advised that the claim would not be addressed due to the issue was the need of upgrades per Section IVof the warranty agreement: This Agreement does not cover any costs associated with construction, carpentry, or other modifications made necessary by the existing equipment or installation of different equipmentThis Agreement does not cover any costs associated with any upgrades or modifications required to comply with federal, state, and local law, code, regulation, or ordinanceAll such costs are your responsibility Since we have addressed MsJ*** complaint and explained why the electrical repair is not covered under her Sears Home Warranty and it is our understanding that per MsJ*** the garage door is working we have closed this case We apologize to MsJ*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** Vanessa.L.S***
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
August 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: 945*** - Paul ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his online outlet order
It is unfortunate that we failed Mr***'s expectations and we can understand his frustration after reading the series of events detailed in his complaintWe regret that this incident occurred, and we can assure Mr*** that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching this order, we found that Mr*** had previously been in contact with (EMS) Executive Member Support, Sears' escalated complaint departmentEMS assisted in processing a full refund of $back to Mr***'s PayPal account on July 24, For Mr***'s records the refund receipt number is Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Complaint: ***
I am rejecting this response because: This was the 3rd time in years they had to send a tech and I've lost food and timeAs u can read in there response they didn't address the other timesYes a drier was replaced this timeI feel it's just another bandaide till the next problemHow can a drier just clog up in a sealed system?? As for as I'm concerned this matter is not closed, they did not address the multiple issues I've hadI will no longer shop at Sears and have expressed this with friends and family and also on social media and have learned I'm not alone with my experience with there warranty dept and products they put there name on.
Sincerely,
Mark ***
Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: Eligia ***
Contact Phone: ***
July 7,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - *** ***
Dear Ms
***,
We have completed the investigation of Ms*** complaint regarding her recent online order
After reviewing the complaint filed, we found that Ms*** has previously been in contact with Online Solutions, Sears' escalated complaint departmentOnline Solutions reached out to the Third Party Marketplace Vendor, Boston Industrial that she ordered the product fromOn June 22, 2015, Boston Industrial advised that they would ship the product as quickly as possibleFortunately, we were able to verify with UPS that the product was delivered to Ms*** on June 25, We apologize for the delay she encountered from Boston Industrial and for customer satisfaction we have processed a refund of the shipping feeAccordingly, a refund of $was credited today July 7, 2015, back to Ms*** Sears Plus account ending in Should Ms*** have any further questions, she may contact (XXX) XXX-XXXXIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (2000, 7, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
May 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and her request to receive a refund of the price difference back to her credit card It is unfortunate if we failed Ms*** expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that Ms*** had previously been in contact with (EMS) Executive Member Support, Sears’ escalated complaint departmentEMS issued a refund of $back to Ms*** credit card account on May 12, 2017, under return receipt number ***Additionally, we hope that in the future Ms* *** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since we have confirmed that the refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
July 7,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: 9***- Babu ***
Dear Ms***,
We have completed the investigation of Mr
*** complaint regarding his online order
We would first like to apologize for any inconvenience Mr*** may have experienced with the time frame in receiving his refundWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching the order, we found that Sears Online Solutions issued a refund of $back to his *** account ending in on June 18, We issued a remaining balance of $today, July 7, 2015, to the same accountAdditionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponIn the interim, we have noted his concerns and we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Complaint* ***
I am rejecting this response because:
Sincerely,
T*** J***
June 29,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 9***- Gwen ***
Dear Ms***:
We have completed our investigation of Ms***'s complaint regarding the multiple repairs for her riding tractor
Upon
receipt of Ms***'s complaint, we found that she had previously been in contact with MsMelinda *** in our escalated complaint departmentMs*** was able to provide authorization from her manager for a replacement for the riding tractorMs*** confirmed with Ms*** on June 26, that she had possession of the new tractor and was pleased with the assistance that Ms*** providedSince we have replaced Ms***'s riding lawn tractor and this resolution was accepted by Ms*** we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.L.***@searshc.com
January 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms***
We have completed the investigation of Mr*** complaint regarding his dissatisfaction with our customer
service and non-receipt of a refund for a sears.com order he asked to have cancelled It is unfortunate that we failed Mr*** expectations when he recently placed an order with SearsWe value his patronage and can understand his frustration with the events detailed in his letterHis concerns have been forwarded to management for review so that future problems of this nature can be averted. Our records indicate that Mr*** initially contacted us on November 24, 2016, and asked to have his order transferred to a different store, and then contacted us again on December 11, 2016, to request cancel***ion of his order. Because his order had already been transferred to the original store selected and appeared to be ready for pick up, our agents required assistance from our store in order to cancel and refund the order. Mr*** order was cancelled and a refund of $was issued to his *** account ending in *** on December 19, 2016. At this time, we can only reiterate that we truly regret any inconvenience Mr*** may have experienced. We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Mr*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** *** *** *** *** *** *** ***
September 4,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Shala ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her dissatisfaction with the delay in
receiving the part to complete the repair on her refrigerator or a refund for the service
Upon receipt of Ms*** complaint we reached out to Marion *** Customer Advocate for Unit 7194, to assist with Ms*** concernsMarion contacted Ms*** and they discussed the repair and the part orderedMs*** stated that she would prefer to have the refrigerator repaired if the part was availableMs*** researched and confirmed that the required part was no longer available and notified Ms*** We offered to issue Ms*** a refund for the service and she accepted the offerMs*** should receive it within business daysIf Ms*** has any questions regarding the refund, she can contact Marion *** at (732) ***With that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Matilda***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10969703, and find that this resolution is satisfactory to me
Sincerely,
Nicole ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** - Kathleen G*** Dear *** *** We have completed the investigation of MsG*** complaint regarding her push mower We value MsG***
patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, but we can assure MsG*** that her concerns have been forwarded to management for review so future problems of this nature can be averted. Our records indicate that the local Sears store in Fort Pierce replaced her mowerWe respectfully ask that this matter be closed, since we have replaced MsG***’* mower Again, we apologize to MsG*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
February 14, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order
experience and her request to return the damaged bunk bed set It is unfortunate that we failed Ms*** expectations when she recently attempted to have this matter resolved initiallyWe value Ms*** patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in the order, we confirmed that Sears Online offered to arrange a pick up and returnTherefore, we have processed a return label to have *** pick up the merchandiseThe return *** tracking number is *** Please print and affix the return label to the boxed merchandise and *** will make three attempts to pick up the productOnce the product is returned to the warehouse, we ask that Ms*** contact us via email at *** to ensure that a refund is processed accordinglyAdditionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because:I was called and was asked if I wanted the washing machine fixedI, however, do not wish to pay for the $fee just for someone to look at the machine much less however much more they will charge to fix itOf course, I would like the machine fixed but I told the woman who paid me that I do not want to pay for the feeThis machine has cost me so much time and effortIf I had known that how much I would regret my decision I would have shopped elsewhere alas hindsight is 20/Sears has done nothing to help the situationThere customer service is atrociousMy machine has been faulty from the very beginningThis is ridiculousI would like to exchange the junky washer or I would like one of Sear's service men to fix it without me having to pay for them to merely diagnose and fix the problemI shouldn't have to keep paying for this machine in this way
Sincerely,
Cassey ***
Complaint: ***
I am rejecting this response because:As I pointed out to Sears, even though there's a day window and I did not get the rims to my mechanic for days, Sears and/ or it's holding companies told me to order the wrong rims The rims I purchased from SEARS were guaranteed to fit my Camero Sports Coupe, which they do not I am asking for a full refund because if they had been the CORRECT ones, they would be on the Camero right now
Sincerely,
Kim ***