April 26,
Revdex.com
Attn: *** ***
North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** * *** *** Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products (SHIP) regarding your
inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer’s concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerPursuant to Ms*** complaint, SHIP completed the window installation on April 19th, Ms*** has signed the completion form indicating her satisfaction with the installation
At this time, we have completed our investigation and are closing our fileIf you have any questions or concerns, please contact me at *** * *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc* *** *** via 1st Class Regular Mail
July 6, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience and
her request for a return and refund *** ***, Store General Manager for Unit *** provided the following response: We would first like to apologize for any inconvenience MsZ*** experiencedAfter reviewing the complaint filed, we contacted MsZ*** on June 30, 2017, to address the matterMsZ*** advised that she had already purchased another mower and she simply needed the item to be picked up from her home and returnedWe created a return and scheduled a pick up for the item on Thursday July 6, As soon as the merchandise is returned, a credit will be issued for the full amountAdditionally, as a gesture of goodwill, we issued $to her Shop Your Way Reward Account which she acceptedShould MsZ*** have any questions, she may contact our store directly at *** In the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because:Sears is lyingThe refrigerator fit just fine through doorwayThey didn't want to take the doors off because it was pm at nightThey are trained individuals to do thisThe delivery drivers told us we would be liable for damages to electrical parts of the refrigerators if they ruined anything by taking doors offWe canceled because we didn't want the issues they were telling usAfter speaking with management they told us the drivers were not telling the truthThey cut me a check for amount owed and then turned around and canceled the checkAfter TEN more days of calling the money was returned to us but not after many hours and phone callsI was promised call after call after call from corporateNever one phone call even after all was said and done.
Sincerely,
Teresa B***
November 30, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Judy *** - # *** Dear Ms***: We have completed our investigation of Ms*** complaint regarding her
washer and her request for a replacement It is unfortunate that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her washerWe value Ms*** patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsWe do not take these matters lightly and we forwarded the matter to the District Service Manager to review Upon reviewing Ms*** complaint, the District Service Manager authorized a replacement washer under Ms*** Master Protection Agreement (MPA). Our records show that Ms*** selected a new washer on November 25, 2016, and the unit was delivered on November 30, 2016. Additionally, the remaining MPA coverage has transferred to the new washer and expires on September 4, 2020. Since we are providing Ms*** with her requested replacement, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI will only accept this resolution as long as I will no longer receive any more emails from Sears after 04/14/2016, days after the original notification that all my and my employers information has been removed.
Sincerely,
*** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I am 'somewhat' satisfied with the resolution on Sear's behalfI was not aware of the food loss limit of $and I do not deserve a two year warrantyHowever, with that being said I am highly disappointed that Sear's had to take me and my family through this turmoil
February 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed our review of Ms*** rebuttal complaint regarding the previous response provided We have reviewed Ms*** rebuttal, and we do not find that she has brought any new information to her complaintWe can only apologize again for her dissatisfaction with her Third Party Marketplace Vendor purchase with ***Sears has contacted the seller on Ms*** behalf to help in assisting with returning the productThe seller *** has agreed to issue a refund and asked that Ms*** please send the product back to their address and provide a return tracking numberThe (RMA) Return Merchandise Authorization number is *** The seller’s return address is *** *** ***, *** ** *** This information was sent in an email correspondence to Ms*** on or about January 17, Again, we understand Ms*** frustration with her online order experience and will ensure that she is provided with a refund once the product is returned to the sellerMs*** may provide the seller with the return tracking information or she may email that return tracking number to *** In the interim, we respectfully ask to have this matter closed, pending confirmation of the product return and refund We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
October 1,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - Janet M ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding her allegation that damage was done to her residence upon
the delivery and install of her purchased appliance
After reviewing Ms***'s complaint and our records, we were able to determine that she was assigned Damage Claim 216395, which is currently pendingAs clarification, once the claimant has been assigned a claim number through our third party vendor *** *** ***, they provide an official response representing Sears*** *** *** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claimThe fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon *** *** ***'s actions; their decision on any claim is finalWe contacted the Carrier Manager Adam *** and were informed that they are working directly with Ms***Currently, they are waiting for estimates from Ms*** to proceed forward with her ClaimIn the interim, since Ms***'s issue is being handled through a standardized claim process with *** *** *** and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler Adam *** at 1-800-856-or a***@linnstar.com, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
REGULATORY SPECIALIST, regulatory complaints
sears holdings corporation
** ***
F:
imx integrated member experience
September 15,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: #- Christopher ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his dissatisfaction with our customer
service and failure to return Shop Your Way Rewards (SYWR) points to his account
It is unfortunate that we failed Mr***'s expectations when he recently placed an order using sears.comWe value his patronage and can understand his frustration with the events he detailed in his complaintWe can assure Mr*** that his concerns have been forwarded to management for reviewAs a result of this action, we revealed that Mr*** redeemed 34,points on August 4, 2015, and 16,points were returned to his account on August 28, 2015, after he returned his orderWe were unable to return the remaining 18,points because they were surprise points that are only valid within the offer period, and Mr***'s return was completed after this period expiredFor this reason, we can only reiterate that we truly regret any inconvenience he may have experiencedWe respectfully ask to have this matter closed, since we have noted Mr***'s comments and confirmed that the proper process has been followed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Nicki ***
Regulatory Complaint Specialist
***
1-800-*** *** ***
December 17, 2017 Nita ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL
*** * *** * *** ** Washington Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator. We
apologize that we neglected to respond to this, but we did assist Mr*** months ago with his refrigerator issueWhen we could not resolve the problem via service, a warranty replacement was authorizedSince it was our understanding this resolved the issue, we have closed our file. We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,Dana ***Team Manager, Regulatory ComplaintsDirect Line: 512-248-7740Email: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Larry ***
July 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** *** Dear Ms***, We have completed the investigation of MsL*** complaint regarding her recent service experience and dissatisfaction that the refrigerator failed sooner than expected As clarification, MsL** made her purchase November 22, 2015, and she had a one-year manufacturer’s warranty that covered defects in material and workmanship that expired November 24, 2016. During the time she was covered under that warranty, our records show this being the first service call since the purchaseService was completed on July 24, 2017, by the technician installing a compressorThe technician indicated that the check provided would not pass and MsL** did not have any other form of paymentTherefore, the technician asked that the service unit bill MsL** a total of $While we understand MsL** found the cost of repair disconcerting, she is no longer covered under any warranty and we do not find that she had substantial service while covered under a warranty that would justify a free repair when she now does not have coverageSince this decision is commensurate to the circumstances, we respectfully ask this matter be closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, E*** C*** Regulatory Complaint Specialist Sears Holdings Corporation
Initial Business Response /* (1000, 10, 2015/05/26) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX XXXXX
May 26,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - *** ***
Dear Ms
***
We have completed the investigation of Mr***'s complaint regarding his online order
*** *** Assistant Store Manager for Kmart Unit *** provided the following response:
After reviewing the complaint filed, we researched Mr***'s online layaway order furtherOn May 22, 2015, we spoke with Mr*** regarding his non-receipt of merchandiseInitially, we advised that we currently had the product in stock that we could provide to him or that we could issue a refundAt this point, Mr*** opted for a refund as he just wanted this matter resolvedWhile the total amount for the sheet sets, layaway fee and shipping charges totaled $74.70, we offered a $gift card which he acceptedThe gift card was mailed to Mr*** for his inconvenience and he can expect to receive it in the mail within seven to ten business daysShould Mr*** have any questions or concerns, he may contact our store directly at (XXX) XXX-XXXXAdditionally, we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedIn the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (2000, 12, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because: I have not received a refund by mail as of today 1/26/I do not believe this case should be closed until I have received the check and it has cleared my bankIt has been days now since Sears cancelled my online order for an item I never took possession of due to its being out of stock.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The payment that Sears states occurred on August 9, was impossible as they do not have a credit card to processI received the same response on my own inquiry and Sears stated it was on my *** card and gave me the last four numbers and that isn't a card that I have in my possession nor have I given them any credit card information for this to have even been an optionThis is again another attempt to provide fraudulent communication in an effort to not credit me correctly
Sincerely,
Kelli H***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 17,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear *** ***
We have completed the investigation of Mr*** complaint regarding a washer and dryer that did
not work properly
We have received Mr*** complaint and apologize that his washer and dryer did not work as designed. Unfortunately, due to the units being ** branded, they are repaired by the manufacturer, **, rather than Sears. Mr*** requested a refund to which was granted and has since been received. We again apologize to Mr*** and because we have addressed Mr*** complaint, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
June 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding her dissatisfaction with repairs
performed by Sears Auto Center and her subsequent request for a refund. It is unfortunate that we failed Mrs*** expectations when she recently visited our Sears Auto CenterWe value her patronage and can assure her that her concerns have been forwarded to management for review. As a result of this action, we revealed that our Sears Auto Center Manager spoke to Mrs*** and on April 17, 2017, provided her with a refund of $1,113.37. If Mrs*** has any further concerns or questions about this issue, she may contact *** *** Manager for Sears Auto Center number *** at (*** *** At this time, we can only reiterate that we regret any inconvenience Mrs*** may have experienced We respectfully ask to have this matter closed, since we have documented her concerns and provided the requested resolution We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
September 6,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear Ms***
We have not fully completed our investigation of Ms*** complaint regarding the problems she encountered when she
requested service on her *** elliptical
We apologize for the delay in responding to this complaintAs clarification, the warranty on the *** elliptical is held by *** FitnessWe forwarded this matter to Nova H*** with *** Fitness to research and are currently awaiting her responseWe are committed to providing a fair and equitable resolution and ask that Ms*** allow us ten business days to come to a decisionIn the interim, should MsR*** have any questions, she may contact me directly at ***
We apologize to MsR*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
April 26,
Revdex.com
Attn: *** ***
North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** * *** *** Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products (SHIP) regarding your
inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer’s concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerPursuant to Ms*** complaint, SHIP completed the window installation on April 19th, Ms*** has signed the completion form indicating her satisfaction with the installation
At this time, we have completed our investigation and are closing our fileIf you have any questions or concerns, please contact me at *** * *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc* *** *** via 1st Class Regular Mail
July 6, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience and
her request for a return and refund *** ***, Store General Manager for Unit *** provided the following response: We would first like to apologize for any inconvenience MsZ*** experiencedAfter reviewing the complaint filed, we contacted MsZ*** on June 30, 2017, to address the matterMsZ*** advised that she had already purchased another mower and she simply needed the item to be picked up from her home and returnedWe created a return and scheduled a pick up for the item on Thursday July 6, As soon as the merchandise is returned, a credit will be issued for the full amountAdditionally, as a gesture of goodwill, we issued $to her Shop Your Way Reward Account which she acceptedShould MsZ*** have any questions, she may contact our store directly at *** In the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: ***
I am rejecting this response because:Sears is lyingThe refrigerator fit just fine through doorwayThey didn't want to take the doors off because it was pm at nightThey are trained individuals to do thisThe delivery drivers told us we would be liable for damages to electrical parts of the refrigerators if they ruined anything by taking doors offWe canceled because we didn't want the issues they were telling usAfter speaking with management they told us the drivers were not telling the truthThey cut me a check for amount owed and then turned around and canceled the checkAfter TEN more days of calling the money was returned to us but not after many hours and phone callsI was promised call after call after call from corporateNever one phone call even after all was said and done.
Sincerely,
Teresa B***
November 30, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Judy *** - # *** Dear Ms***: We have completed our investigation of Ms*** complaint regarding her
washer and her request for a replacement It is unfortunate that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her washerWe value Ms*** patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsWe do not take these matters lightly and we forwarded the matter to the District Service Manager to review Upon reviewing Ms*** complaint, the District Service Manager authorized a replacement washer under Ms*** Master Protection Agreement (MPA). Our records show that Ms*** selected a new washer on November 25, 2016, and the unit was delivered on November 30, 2016. Additionally, the remaining MPA coverage has transferred to the new washer and expires on September 4, 2020. Since we are providing Ms*** with her requested replacement, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI will only accept this resolution as long as I will no longer receive any more emails from Sears after 04/14/2016, days after the original notification that all my and my employers information has been removed.
Sincerely,
*** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I am 'somewhat' satisfied with the resolution on Sear's behalfI was not aware of the food loss limit of $and I do not deserve a two year warrantyHowever, with that being said I am highly disappointed that Sear's had to take me and my family through this turmoil
February 3, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed our review of Ms*** rebuttal complaint regarding the previous response provided We have reviewed Ms*** rebuttal, and we do not find that she has brought any new information to her complaintWe can only apologize again for her dissatisfaction with her Third Party Marketplace Vendor purchase with ***Sears has contacted the seller on Ms*** behalf to help in assisting with returning the productThe seller *** has agreed to issue a refund and asked that Ms*** please send the product back to their address and provide a return tracking numberThe (RMA) Return Merchandise Authorization number is *** The seller’s return address is *** *** ***, *** ** *** This information was sent in an email correspondence to Ms*** on or about January 17, Again, we understand Ms*** frustration with her online order experience and will ensure that she is provided with a refund once the product is returned to the sellerMs*** may provide the seller with the return tracking information or she may email that return tracking number to *** In the interim, we respectfully ask to have this matter closed, pending confirmation of the product return and refund We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
October 1,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - Janet M ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding her allegation that damage was done to her residence upon
the delivery and install of her purchased appliance
After reviewing Ms***'s complaint and our records, we were able to determine that she was assigned Damage Claim 216395, which is currently pendingAs clarification, once the claimant has been assigned a claim number through our third party vendor *** *** ***, they provide an official response representing Sears*** *** *** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claimThe fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon *** *** ***'s actions; their decision on any claim is finalWe contacted the Carrier Manager Adam *** and were informed that they are working directly with Ms***Currently, they are waiting for estimates from Ms*** to proceed forward with her ClaimIn the interim, since Ms***'s issue is being handled through a standardized claim process with *** *** *** and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler Adam *** at 1-800-856-or a***@linnstar.com, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
REGULATORY SPECIALIST, regulatory complaints
sears holdings corporation
** ***
F:
imx integrated member experience
September 15,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: #- Christopher ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his dissatisfaction with our customer
service and failure to return Shop Your Way Rewards (SYWR) points to his account
It is unfortunate that we failed Mr***'s expectations when he recently placed an order using sears.comWe value his patronage and can understand his frustration with the events he detailed in his complaintWe can assure Mr*** that his concerns have been forwarded to management for reviewAs a result of this action, we revealed that Mr*** redeemed 34,points on August 4, 2015, and 16,points were returned to his account on August 28, 2015, after he returned his orderWe were unable to return the remaining 18,points because they were surprise points that are only valid within the offer period, and Mr***'s return was completed after this period expiredFor this reason, we can only reiterate that we truly regret any inconvenience he may have experiencedWe respectfully ask to have this matter closed, since we have noted Mr***'s comments and confirmed that the proper process has been followed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Nicki ***
Regulatory Complaint Specialist
***
1-800-*** *** ***
December 17, 2017 Nita ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL
*** * *** * *** ** Washington Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator. We
apologize that we neglected to respond to this, but we did assist Mr*** months ago with his refrigerator issueWhen we could not resolve the problem via service, a warranty replacement was authorizedSince it was our understanding this resolved the issue, we have closed our file. We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,Dana ***Team Manager, Regulatory ComplaintsDirect Line: 512-248-7740Email: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Larry ***
July 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** *** Dear Ms***, We have completed the investigation of MsL*** complaint regarding her recent service experience and dissatisfaction that the refrigerator failed sooner than expected As clarification, MsL** made her purchase November 22, 2015, and she had a one-year manufacturer’s warranty that covered defects in material and workmanship that expired November 24, 2016. During the time she was covered under that warranty, our records show this being the first service call since the purchaseService was completed on July 24, 2017, by the technician installing a compressorThe technician indicated that the check provided would not pass and MsL** did not have any other form of paymentTherefore, the technician asked that the service unit bill MsL** a total of $While we understand MsL** found the cost of repair disconcerting, she is no longer covered under any warranty and we do not find that she had substantial service while covered under a warranty that would justify a free repair when she now does not have coverageSince this decision is commensurate to the circumstances, we respectfully ask this matter be closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, E*** C*** Regulatory Complaint Specialist Sears Holdings Corporation
Initial Business Response /* (1000, 10, 2015/05/26) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX XXXXX
May 26,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - *** ***
Dear Ms
***
We have completed the investigation of Mr***'s complaint regarding his online order
*** *** Assistant Store Manager for Kmart Unit *** provided the following response:
After reviewing the complaint filed, we researched Mr***'s online layaway order furtherOn May 22, 2015, we spoke with Mr*** regarding his non-receipt of merchandiseInitially, we advised that we currently had the product in stock that we could provide to him or that we could issue a refundAt this point, Mr*** opted for a refund as he just wanted this matter resolvedWhile the total amount for the sheet sets, layaway fee and shipping charges totaled $74.70, we offered a $gift card which he acceptedThe gift card was mailed to Mr*** for his inconvenience and he can expect to receive it in the mail within seven to ten business daysShould Mr*** have any questions or concerns, he may contact our store directly at (XXX) XXX-XXXXAdditionally, we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedIn the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Initial Consumer Rebuttal /* (2000, 12, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: ***
I am rejecting this response because: I have not received a refund by mail as of today 1/26/I do not believe this case should be closed until I have received the check and it has cleared my bankIt has been days now since Sears cancelled my online order for an item I never took possession of due to its being out of stock.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The payment that Sears states occurred on August 9, was impossible as they do not have a credit card to processI received the same response on my own inquiry and Sears stated it was on my *** card and gave me the last four numbers and that isn't a card that I have in my possession nor have I given them any credit card information for this to have even been an optionThis is again another attempt to provide fraudulent communication in an effort to not credit me correctly
Sincerely,
Kelli H***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 17,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear *** ***
We have completed the investigation of Mr*** complaint regarding a washer and dryer that did
not work properly
We have received Mr*** complaint and apologize that his washer and dryer did not work as designed. Unfortunately, due to the units being ** branded, they are repaired by the manufacturer, **, rather than Sears. Mr*** requested a refund to which was granted and has since been received. We again apologize to Mr*** and because we have addressed Mr*** complaint, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Yes they refund meMy complain was about misleading customers and misrepresenting returning policy
June 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding her dissatisfaction with repairs
performed by Sears Auto Center and her subsequent request for a refund. It is unfortunate that we failed Mrs*** expectations when she recently visited our Sears Auto CenterWe value her patronage and can assure her that her concerns have been forwarded to management for review. As a result of this action, we revealed that our Sears Auto Center Manager spoke to Mrs*** and on April 17, 2017, provided her with a refund of $1,113.37. If Mrs*** has any further concerns or questions about this issue, she may contact *** *** Manager for Sears Auto Center number *** at (*** *** At this time, we can only reiterate that we regret any inconvenience Mrs*** may have experienced We respectfully ask to have this matter closed, since we have documented her concerns and provided the requested resolution We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
September 6,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear Ms***
We have not fully completed our investigation of Ms*** complaint regarding the problems she encountered when she
requested service on her *** elliptical
We apologize for the delay in responding to this complaintAs clarification, the warranty on the *** elliptical is held by *** FitnessWe forwarded this matter to Nova H*** with *** Fitness to research and are currently awaiting her responseWe are committed to providing a fair and equitable resolution and ask that Ms*** allow us ten business days to come to a decisionIn the interim, should MsR*** have any questions, she may contact me directly at ***
We apologize to MsR*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***