November 11,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** * *** *** * *** *** *** ***We have been unable to complete the investigation of *** *** *ebuttal to the response we provided regarding the problems she encountered with the delivery of her microwave/range combination. We have *** *** *ebuttal, and we do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied with the delivery service she received, we are unable to resolve *** ***’ issue until we have the opportunity to discuss the matter with herRecovery Specialist *** *** made additional attempts to reach *** *** but was unable to make contact. As clarification, our records indicate that on October 8, *** *** was offered a $gift card for the delivery delay and she accepted the offer. Due to the additional delay, on October 14, *** *** was offered 100,Shop Your Way Reward points (equivalent to $100.00). However, *** *** declined the offer to receive the SYWR points. We regret that this incident occurred, but we can assure *** *** that her concerns have been forwarded to management for review so future problems of this nature can be averted. If *** *** would like to further discuss her concerns, she may contact Recovery Specialist *** *** ** *** *** ***. With that being said, since we have addressed the issues brought forth in *** ***’ complaint, we have closed our files.Again, we apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** ***
December 28, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** ***
We have completed the investigation of *** *** complaint regarding her dissatisfaction with our customer
service and non-receipt of a refund for her kmart.com layaway order It is unfortunate that we failed *** *** expectations when she recently used Kmart layaway servicesWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we have confirmed that we issued a refund of $to *** *** *** ending in *** on December 4, 2015. She also received separate credits of $to the same account, resulting in what appears to be an over credit of $50.00. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted *** *** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
August 20,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 945*** - Joyce ***
Dear Ms***:
We have completed our investigation of Ms*** complaint regarding the service on her range
Our research showed that Ms
*** Master Protection Agreement had been cancelled erroneously; Ms*** indicated she did receive the check for the cancellation but had not cashed it yetShe agreed to destroy the check and the MPA was put back on to her range
After reviewing the service history and discussing the issue with Ms*** we authorized her for a replacement of the range under the terms of her Master Protection Agreement (MPA)She has been provided with the necessary information to select a new range, and she has my direct contact information in the event that she requires further assistanceAt this time, since it was our understanding that this resolution met with Ms*** approval, we have closed our file
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Erica ***
June 7, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the Washer he
purchased We apologize that Mr*** washer failed to meet his expectationsMr*** believes that his washer has a known flawHowever, there was no manufacturer’s defect noted on his service visits, and we have none reported by the manufacturer at this timeThe washer is in fact working up to design specifications set by the manufacturer according to the notes our technician madeThe noise is for the washer when in the spin cycle especiallyThis can be worsened if properly balanced loads are not washedPage of the owner’s manual notes that this washer may make noises that are different from those a consumer may be used toThis does not mean that there is anything wrong with the washerPage also shows several possible causes for vibration or “off balance.” The causes noted there are unbalanced load, unstable floor, and feet not positioned properlyOur technician noted that he leveled the feet, but Mr*** may want to verify that his flooring is stable and he is washing loads balanced as notedIf the washer is stored on a second floor, that is not ideal and in order to support the washer properly, especially with such high spin speeds, a stable floor is neededRegardless, the technician verified that the item was functioning properly prior to leaving the premisesMr*** washer has a one year parts and labor warranty from the manufacturer which we will continue to honor if there are any further issuesOur return and exchange policy is only valid for days from the date of purchase and that time has long since passed; therefore, we will not be able to grant Mr*** requestWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
Contact Name and Title: MELISSA ***
August 31,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: Lisa *** - # 9456***
Dear Ms***:
We have completed our investigation Ms***'s rebuttal to our previous response
Upon receiving Ms***'s complaint, we contacted the store of purchase for further informationThe store reported that the dishwasher did arrive on Thursday, but when they called Ms***, there was no voicemail set up and message could not be leftUnfortunately, it appears that her husband was provided inaccurate information when he called the store on Friday to check on the whereabouts of her new dishwasherThe matter was resolved on August 30, 2015, when the ***s picked up the new dishwasherSince Ms*** has received her new dishwasher, albeit slightly later than expected, we ask that this matter be closed
Again, we apologize to Ms*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
August 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94*** - Patsy Kay ***
Dear Ms***,
We have completed the investigation of Ms***'s complaint regarding her dissatisfaction with a lawn tractor she
purchased from Sears and a lawn tractor she received in exchange
It is unfortunate that we failed Ms***'s expectations when she recently purchased a lawn tractor and bagger from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAlthough her purchase has exceeded our day return period, we have agreed to honor Ms***'s request for a refundPickup of her lawn tractor and bagger is currently scheduled for August 16, Two separate emails have been sent to Ms*** to provide our delivery department contact information, the scheduled pickup date and refund informationIf Ms*** has any questions about the pickup and refund process, she is welcome to contact Regulatory Complaint Specialist Nicki *** by replying directly to her email or by telephone at 512-***At this time, we can only reiterate that we truly regret any inconvenience she may have experiencedWe respectfully ask to have this matter closed, since we have noted Ms***'s comments and the requested resolution has been provided
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Nicki ***
Regulatory Complaint Specialist
512-***
1-800-*** *** ***
December 20, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding the
non-receipt of a refund for a returned part It is unfortunate that we failed Mr*** expectations when he purchased a part from Parts Direct that he subsequently returned. We value Mr*** patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted *** *** with Parts Direct for assistance. Ms*** responded that their system showed that the refund had been processed on November 21, 2016. With that said, as a one-time customer courtesy, Ms*** reprocessed the refund to Mr*** *** account on December 19, 2016. Mr*** should see a credit for $post to his account in the next five to seven business days. If Mr*** has any further questions regarding his refund, he may reach Ms*** at *** *** In the interim, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: When I advised Sears that I had a responsible contractor I trust to fix the cabinet, she said she would check to see if they would reimburse the $ I am still waiting on a response
Sincerely,
*** *** *** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
They did not resolve the issueI wasted months in phone calls ,being on hold and being told they had the box and would return itThey never returned my calls as they said they wouldI also feel they could have replaced the box with a new oneI have never dealt with so many agreeable people in my life who did not do what they said they wouldGuess the company trains the people to agree with customers no matter what they sayI will not waste anymore time with these people
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10931193, and find that this resolution is satisfactory to me
Sincerely,
Amy ***
March 17, 2017Revdex.comAttn: Nita ***North Wabash Ave., Ste2006Chicago, IL 60611Our File No: ***Revdex.com Case: #*** Giuseppe ***Via: Revdex.com WebsiteDear Ms***Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the
above-referenced fileThis letter serves as a follow up to my conversation with Mr*** on 03/15/On behalf of SHIP please know that we do value him as a customer and apologize for any frustrations or inconveniences he may have experiencedSHIP is dedicated to its customers and their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerPer our conversation SHIP agrees to install the humidifier as contractedThe installation is scheduled for Monday, March 20th between 8:30-9:AM and will be done at no additional cost to Mr***.We appreciate the opportunity to address Mr*** concernsThank you for your time, effort and patience during the investigationIf you have any further questions or concerns, please contact me at 1-800-222-extension *** or via email at richard.***@searshomepro.com.Sincerely,Richard ***SHIP/HI Regulatory Complaint Specialistcc: Giuseppe *** via First Class Mail
August 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** *** * * *** Dear *** *** We have completed our investigation of Mrand MrsA*** complaint regarding their range
repair It is regrettable that we failed Mrand MrsA*** expectations when they recently contacted Sears Home Services to repair their rangeWe value the A***’ patronage, but we can understand how the series of events noted within their complaint may have exacerbated their frustrationsWe sincerely apologize to Mrand MrsA*** for any inconvenience we may have caused Upon receiving the A*** complaint, we contacted the local service unit for assistance. Ethel G*** with unit *** responded that she spoke with MrsA*** and a resolution was reached. MrsA*** was offered and accepted a refund of $386.56. A refund request was subsequently submitted on August 4, 2017, so the A*** should receive a check in the next five to seven days business days. With that said, since we have documented Mrand MrsA*** concerns and we have processed the agreed upon refund, we ask that this matter be closed Again, we apologize to Mrand MrsA*** and we appreciate the opportunity to address this matter Sincerely, M*** L*** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because:
My refrigerator is still not fixed and the parts that's causing the problem according to the technician is under warrantySo I'm not sure how the file can be closed and the repair is still not completeThe compressor and evaperator is covered under warranty..so I'm confused with your decisionYou guys sell trash to people and then they are stuck with it
Sincerely,
Devin A***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ryan ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael ***
February 4,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding incorrect parts
received for his generator
We have received Mr*** complaint and apologize that the incorrect parts were received when trying to repair his generator. We would like to note that Mr*** has been in contact with *** ***s in our Executive Member Support team. Ms*** has agreed to refund Mr*** $under salescheck# *** The check will be received within 7-business days to the address listed on this complaint. That being said, because Ms*** has provided Mr*** with an agreed upon resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Complaint: ***
I I am still waiting for them to repair my snowblower to its full operational capacity so until then please leave this file open otherwise they're not going to handle this properly I appreciate your due diligence and making sure that they rectify the situation that they supposed to do
I am rejecting this response because:
Sincerely,
Steven ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding a garage door opener purchased from SearsPrior to filing his
complaint with the Revdex.com, *** *** was connected with *** *** from our Executive Member Support officeNotes from her case indicate that on Monday, April 11, 2016, the Sears in Provo exchanged the garage door opener for *** ***We truly apologize for the issues noted in *** *** complaintSince *** *** has exchanged his garage door opener, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
November 11,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** * *** *** * *** *** *** ***We have been unable to complete the investigation of *** *** *ebuttal to the response we provided regarding the problems she encountered with the delivery of her microwave/range combination. We have *** *** *ebuttal, and we do not find that she has brought any new information to her complaint. While we understand that she was dissatisfied with the delivery service she received, we are unable to resolve *** ***’ issue until we have the opportunity to discuss the matter with herRecovery Specialist *** *** made additional attempts to reach *** *** but was unable to make contact. As clarification, our records indicate that on October 8, *** *** was offered a $gift card for the delivery delay and she accepted the offer. Due to the additional delay, on October 14, *** *** was offered 100,Shop Your Way Reward points (equivalent to $100.00). However, *** *** declined the offer to receive the SYWR points. We regret that this incident occurred, but we can assure *** *** that her concerns have been forwarded to management for review so future problems of this nature can be averted. If *** *** would like to further discuss her concerns, she may contact Recovery Specialist *** *** ** *** *** ***. With that being said, since we have addressed the issues brought forth in *** ***’ complaint, we have closed our files.Again, we apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** ***
December 28, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** ***
We have completed the investigation of *** *** complaint regarding her dissatisfaction with our customer
service and non-receipt of a refund for her kmart.com layaway order It is unfortunate that we failed *** *** expectations when she recently used Kmart layaway servicesWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we have confirmed that we issued a refund of $to *** *** *** ending in *** on December 4, 2015. She also received separate credits of $to the same account, resulting in what appears to be an over credit of $50.00. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted *** *** comments and an equitable resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
August 20,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 945*** - Joyce ***
Dear Ms***:
We have completed our investigation of Ms*** complaint regarding the service on her range
Our research showed that Ms
*** Master Protection Agreement had been cancelled erroneously; Ms*** indicated she did receive the check for the cancellation but had not cashed it yetShe agreed to destroy the check and the MPA was put back on to her range
After reviewing the service history and discussing the issue with Ms*** we authorized her for a replacement of the range under the terms of her Master Protection Agreement (MPA)She has been provided with the necessary information to select a new range, and she has my direct contact information in the event that she requires further assistanceAt this time, since it was our understanding that this resolution met with Ms*** approval, we have closed our file
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Erica ***
June 7, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the Washer he
purchased We apologize that Mr*** washer failed to meet his expectationsMr*** believes that his washer has a known flawHowever, there was no manufacturer’s defect noted on his service visits, and we have none reported by the manufacturer at this timeThe washer is in fact working up to design specifications set by the manufacturer according to the notes our technician madeThe noise is for the washer when in the spin cycle especiallyThis can be worsened if properly balanced loads are not washedPage of the owner’s manual notes that this washer may make noises that are different from those a consumer may be used toThis does not mean that there is anything wrong with the washerPage also shows several possible causes for vibration or “off balance.” The causes noted there are unbalanced load, unstable floor, and feet not positioned properlyOur technician noted that he leveled the feet, but Mr*** may want to verify that his flooring is stable and he is washing loads balanced as notedIf the washer is stored on a second floor, that is not ideal and in order to support the washer properly, especially with such high spin speeds, a stable floor is neededRegardless, the technician verified that the item was functioning properly prior to leaving the premisesMr*** washer has a one year parts and labor warranty from the manufacturer which we will continue to honor if there are any further issuesOur return and exchange policy is only valid for days from the date of purchase and that time has long since passed; therefore, we will not be able to grant Mr*** requestWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
Contact Name and Title: MELISSA ***
August 31,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: Lisa *** - # 9456***
Dear Ms***:
We have completed our investigation Ms***'s rebuttal to our previous response
Upon receiving Ms***'s complaint, we contacted the store of purchase for further informationThe store reported that the dishwasher did arrive on Thursday, but when they called Ms***, there was no voicemail set up and message could not be leftUnfortunately, it appears that her husband was provided inaccurate information when he called the store on Friday to check on the whereabouts of her new dishwasherThe matter was resolved on August 30, 2015, when the ***s picked up the new dishwasherSince Ms*** has received her new dishwasher, albeit slightly later than expected, we ask that this matter be closed
Again, we apologize to Ms*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
August 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94*** - Patsy Kay ***
Dear Ms***,
We have completed the investigation of Ms***'s complaint regarding her dissatisfaction with a lawn tractor she
purchased from Sears and a lawn tractor she received in exchange
It is unfortunate that we failed Ms***'s expectations when she recently purchased a lawn tractor and bagger from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAlthough her purchase has exceeded our day return period, we have agreed to honor Ms***'s request for a refundPickup of her lawn tractor and bagger is currently scheduled for August 16, Two separate emails have been sent to Ms*** to provide our delivery department contact information, the scheduled pickup date and refund informationIf Ms*** has any questions about the pickup and refund process, she is welcome to contact Regulatory Complaint Specialist Nicki *** by replying directly to her email or by telephone at 512-***At this time, we can only reiterate that we truly regret any inconvenience she may have experiencedWe respectfully ask to have this matter closed, since we have noted Ms***'s comments and the requested resolution has been provided
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Nicki ***
Regulatory Complaint Specialist
512-***
1-800-*** *** ***
December 20, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding the
non-receipt of a refund for a returned part It is unfortunate that we failed Mr*** expectations when he purchased a part from Parts Direct that he subsequently returned. We value Mr*** patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted *** *** with Parts Direct for assistance. Ms*** responded that their system showed that the refund had been processed on November 21, 2016. With that said, as a one-time customer courtesy, Ms*** reprocessed the refund to Mr*** *** account on December 19, 2016. Mr*** should see a credit for $post to his account in the next five to seven business days. If Mr*** has any further questions regarding his refund, he may reach Ms*** at *** *** In the interim, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: When I advised Sears that I had a responsible contractor I trust to fix the cabinet, she said she would check to see if they would reimburse the $ I am still waiting on a response
Sincerely,
*** *** *** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
They did not resolve the issueI wasted months in phone calls ,being on hold and being told they had the box and would return itThey never returned my calls as they said they wouldI also feel they could have replaced the box with a new oneI have never dealt with so many agreeable people in my life who did not do what they said they wouldGuess the company trains the people to agree with customers no matter what they sayI will not waste anymore time with these people
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10931193, and find that this resolution is satisfactory to me
Sincerely,
Amy ***
March 17, 2017Revdex.comAttn: Nita ***North Wabash Ave., Ste2006Chicago, IL 60611Our File No: ***Revdex.com Case: #*** Giuseppe ***Via: Revdex.com WebsiteDear Ms***Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the
above-referenced fileThis letter serves as a follow up to my conversation with Mr*** on 03/15/On behalf of SHIP please know that we do value him as a customer and apologize for any frustrations or inconveniences he may have experiencedSHIP is dedicated to its customers and their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable mannerPer our conversation SHIP agrees to install the humidifier as contractedThe installation is scheduled for Monday, March 20th between 8:30-9:AM and will be done at no additional cost to Mr***.We appreciate the opportunity to address Mr*** concernsThank you for your time, effort and patience during the investigationIf you have any further questions or concerns, please contact me at 1-800-222-extension *** or via email at richard.***@searshomepro.com.Sincerely,Richard ***SHIP/HI Regulatory Complaint Specialistcc: Giuseppe *** via First Class Mail
August 9, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** *** * * *** Dear *** *** We have completed our investigation of Mrand MrsA*** complaint regarding their range
repair It is regrettable that we failed Mrand MrsA*** expectations when they recently contacted Sears Home Services to repair their rangeWe value the A***’ patronage, but we can understand how the series of events noted within their complaint may have exacerbated their frustrationsWe sincerely apologize to Mrand MrsA*** for any inconvenience we may have caused Upon receiving the A*** complaint, we contacted the local service unit for assistance. Ethel G*** with unit *** responded that she spoke with MrsA*** and a resolution was reached. MrsA*** was offered and accepted a refund of $386.56. A refund request was subsequently submitted on August 4, 2017, so the A*** should receive a check in the next five to seven days business days. With that said, since we have documented Mrand MrsA*** concerns and we have processed the agreed upon refund, we ask that this matter be closed Again, we apologize to Mrand MrsA*** and we appreciate the opportunity to address this matter Sincerely, M*** L*** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because:
My refrigerator is still not fixed and the parts that's causing the problem according to the technician is under warrantySo I'm not sure how the file can be closed and the repair is still not completeThe compressor and evaperator is covered under warranty..so I'm confused with your decisionYou guys sell trash to people and then they are stuck with it
Sincerely,
Devin A***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Ryan ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael ***
February 4,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding incorrect parts
received for his generator
We have received Mr*** complaint and apologize that the incorrect parts were received when trying to repair his generator. We would like to note that Mr*** has been in contact with *** ***s in our Executive Member Support team. Ms*** has agreed to refund Mr*** $under salescheck# *** The check will be received within 7-business days to the address listed on this complaint. That being said, because Ms*** has provided Mr*** with an agreed upon resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Complaint: ***
I I am still waiting for them to repair my snowblower to its full operational capacity so until then please leave this file open otherwise they're not going to handle this properly I appreciate your due diligence and making sure that they rectify the situation that they supposed to do
I am rejecting this response because:
Sincerely,
Steven ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding a garage door opener purchased from SearsPrior to filing his
complaint with the Revdex.com, *** *** was connected with *** *** from our Executive Member Support officeNotes from her case indicate that on Monday, April 11, 2016, the Sears in Provo exchanged the garage door opener for *** ***We truly apologize for the issues noted in *** *** complaintSince *** *** has exchanged his garage door opener, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***