Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Christal B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Anthony ***
June 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms* *** We have completed the investigation of Mr*** complaint regarding his tool chest
We have arranged for one of the part Mr*** mentions (the kit containing the screws) to be sent to his home address free of chargeThis kit should arrive by June 29, We apologize for any inconvenience Mr*** may have experienced as a result of this issueIn light of the aforementioned information, we respectfully ask that this matter be considered closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Complaint: ***
I am rejecting this response because: bI have not received a refund yet I just checked my cc statement and nothing is showing up I am happy to close this once I can see proof of delivery of funds I also just emailed *** *** *** who has been very helpful and asked for an update
Sincerely,
*** ***
July 1, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** ** Dear Ms*** We have completed our investigation of Ms*** complaint regarding Sears Duct Cleaning It is
regrettable that we failed Ms*** expectations in regard to the recent duct service she receivedWe value Ms*** patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsAdditionally, we would like to assure Ms*** that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms*** Upon receiving Ms*** complaint, we forwarded the matter to the local office to review. Ms*** was subsequently contacted by the local office and a follappointment was scheduled for June 23, 2017, to address the leak. A technician was able to find the source of the leak and correct the problem. With that said, since it is our understanding that Ms*** is satisfied with the aforementioned resolution, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
July 6,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** * ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the delay in the refund process for the
return of the parts she ordered
Upon receipt of Ms*** complaint we reached out to *** ***, Customer Advocate for Parts Direct, to assist with her concernMs*** investigated and tracked the *** returnsShe confirmed that the items were received at our warehouseMs*** confirmed her mailing address and on June 30, we issued Ms*** a refund check for $Ms*** should receive the check within 10-business daysWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
January 25,
Revdex.com
*** *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** * *** *** *** Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP)
regarding your inquiry concerning the above-referenced fileThis letter is to confirm that we have been in contact with Ms*** *** SHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable manner
Ms*** *** began calling SHIP on 12/1/in regards to a storm door which was pulling away from the wood around her entry doorPer our service records, Ms*** *** refused to pay the $service fee for an inspection on 12/1/16, so the service was not openedMs*** *** was outside of her labor warranty at this time, which expired 6/23/She continued to call for our assistance, and SHIP decided to waive the service fee as a goodwill gesture so we could inspect her concernsA service was opened, and our technician went out to the home on 1/12/Our technician found a broken chain on the storm door, as well as a bracket for the closer which was pulled out of the door jambIt was determined that the storm door was ripped out of the door frame, which appears to be caused either by wind or excessive forceOur district production manager, *** *** offered to replace the wood around the frame at a discounted price for Ms*** *** as a courtesyMs*** *** was unhappy with that offer, because she claimed the storm door was broken because of our installation and felt that she didn’t need to pay for this repairPlease be advised that SHIP installed the storm door over her existing door and door frameThe wood appeared to be in good condition at the time of installation and able to support the storm doorThe storm door in question was installed 6/23/A permit was also pulled for the installation, which passed the final inspection with the Village of *** ***
Ms*** *** also alleged that her storm door slammed shut on a neighbor’s child, resulting in an unknown injuryDue to these allegations, I have contacted ***, our third-party claims company, for further handling of the personal injury claimI have notified Ms*** *** that we have contacted *** to assist her with this matter, as we take those allegations very seriouslyMs*** *** responded “not to bother at this point” and that she will take this as far as she can go, and she will have her attorney contact usI advised her to have the attorney send a letter of representation, and we would be more than happy to speak with the attorneyFor further assistance with the personal injury claim, a *** claims examiner will be in contact with her to move forward
Since Ms*** *** expressed her disinterest in moving forward at this present time, we are closing our fileWe will also notify *** that she has advised us not to bother with the claimShe may contact her homeowner’s insurance company in regards to the damages to her storm door and wood frameAt this time, we respectfully request that you close your fileOn behalf of SHIP, please know that we value Ms*** *** as a customer and apologize for any alleged frustrations she may have experiencedIf you have any questions or concerns, please contact me at *** * ***, or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc: *** *** *** via 1st Class Regular Mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I will never do business with Sears again
Sincerely,
Zecheriah T***
February 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal to the response we provided regarding his request for assistance with his tires and our manager’s inability to reach him by telephone We have reviewed both Sears’ response and Mr*** rebuttal, and we do not find that Mr*** has brought any new information to his complaint. While we understand that he was dissatisfied with the service he received, we are unable to proceed in resolving his issue until our manager has the opportunity to speak with him and evaluate his tires. We have forwarded Mr*** rebuttal to *** ***, Manager for Sears Auto Center *** and asked him to attempt to reach Mr*** again today. Again, if Mr*** would like assistance with his tires, he may contact Mr*** ** *** *** We have closed this complaint, pending Mr*** reply or return to Sears Auto Center We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
October 15,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - Vickie ***
Dear Ms***:
We have been unable to complete the investigation of Ms***'s complaintThe correspondence you provided us with did not
include enough identifying information to locate the order history mentioned in Ms***'s complaintWe asked that Ms*** provide the telephone number that she used when she purchased her appliance so that we may retrieve the order historySince we do not have enough information to facilitate a resolution, we will need to close this issue pending the receipt of more identifying information for Ms***At that time, we would be pleased to re-open and investigate Ms***'s complaint
We apologize to Ms*** for this issue and we appreciate the opportunity to review this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Claims Specialist
Sears Holdings Corporation
Direct ***
i***@searshc.com
Complaint: ***
I am rejecting this response because:
all of this happened after filling this claim and I dont feel that it was handled correctly and was still met with hardships getting this issue "fixed"
Sincerely,
*** ***
March 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** ** *** *** *** *** We have completed the investigation of *** *** complaint regarding his
grill We want to thank *** *** for taking the time to brining this matter to our attentionWe want to assure him that we have forwarded his comments to the appropriate partiesThat said, a set of burners is being sent to *** *** home address at no cost to himThe estimated arrival date is March 28, In light of the aforementioned information, we respectfully ask that this matter be considered closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Patti ***
Complaint: ***
I am rejecting this response because:I have spent approximately $20,on appliances, tools, electronics, etcat Sears over the past years I am greatly disappointed that Sears is refusing to apply the cost of repair to a future extended policy I think it's bad public relations not to work with a customer of years My family would still like to continue and shop at Sears and whether it was the 13th or 16th is really missing the point My washer has been repaired times in the past years that we owned it That should be considered a lemon and it was purchased at Sears The inconvenience not to mention the additional cost paid that I had to go through keeping a $washer working is disappointing You would think that Sears would be a little more understanding and accommodating.I'm more disappointed about the customer service that I received when I called and the unwillingness to work with a long time customer It's sad that I had to file a Revdex.com complaint and what makes it worse is the quick dismissal of my Revdex.com complaint as in your response My grandmother was a Sears employee in Chicago when I was growing up in the 1980's Sears prided itself at that time with excellent customer service IAs a resolution, I am asking that the repair cost be applied to a year warranty extension in which I would pay the remaining balance of
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
However, it is unfortunate that this ongoing problem and lack of communications from Sears, at many levels led to the need to contact the Revdex.com.
Sincerely,
Jerry B***
Complaint: ***
I am rejecting this response because:From you reply, what I understand is that Sears never gave out the product to the 'ordered person' based on proof of identity or just two forms/documentsPlease confirm.I have told Mr*** that I am the person who ordered the item, and I gave the order pick up print out form and New York State valid driver's licenseHis attitude was nasty and rudeI strongly feel that I am being discriminated. More over Mr*** told that New York State Valid Drivers license is not a valid form of Id to pick the itemI strongly feel that I am being discriminated hereIn a telephonic coverRecently Sears business office complaint center told over the phone that Valid driver's license is a form of id to pick up the itemFrom your reply, I also understand that only in the past Sears gave out the products based on ID or just two forms/documentsAnd Sears stopped that practice of giving out products based on Id and now Sears requires all three forms/documents if the pickup person is the 'ordered person'Please confirmI am taking this as a very serious, because the attitude of Mr*** was nasty and rudeMore over I strongly feel I was being discriminated hereAlso Mr*** told that New York State license is not a valid form of IDYou mentioned that Store was correct because they asked all three documents for giving out the productBut I strongly feel that if I was an Italian, I will not be harassed like this
Sincerely,
*** ***
September 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94567621-Kenneth ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding a recent store visit
According to our records, Mr
*** poke with a representative from our Executive Office after he filed complaintIt seems that this was misunderstanding on the part of the assistant manager that interacted with Mr***He was under the impression that gift cards could not be purchased with a credit cardThe store manager, Justin ***, has taken appropriate action to ensure that this does not happen againWe appreciate Mr*** patronage and apologize for what happenedIf Mr*** still has any further concerns, he may contact Justin during business hours at (940* ***Accordingly, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com
June 22, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** ** *** Dear Ms*** We have completed the investigation of MrT*** complaint regarding his dissatisfaction at being denied a
covered repair or replacement after his tractor caught on fire. We would first like to note that MrT*** warranty only covers repairs due to a defect in material or workmanship, and a replacement would not be an option unless the mower was un-repairable or parts were no longer available. Additionally, it is important to understand that there can be many reasons to account for small fires or smoke when operating a tractor and most have nothing to do with a defect in the tractor. The mower, like most equipment, can be dangerous if not operated in accordance to the manufacturer’s recommendations and safety warnings that are outlined in the owner’s manual. This manual should be reviewed in full by the operator before using the mower. In examining MrT*** tractor, we could find no sign of a defect or problem in the fuel line that would indicate that it had a safety problem beyond the scope of the published warnings. MrT*** asks how debris could be avoided on the deckThe issue is when the grass gets particularly high and/or dry it can create a safety issueCutting at a higher level and then doing a second cut can help cut down on some of the debris and the risk of fireAdditionally not stopping for long when the hot engine is poised over dried leaves and grass can also help avoid firesWhile we cannot unequivocally establish how or why the fire might have originated, again, we could find no indicators that it was a result of a defect. Regardless of this, and per our process, we did report the incident to the *** *** *** *** since both they and Sears compile this information to determine if a safety issue outside the parameters of the safety warnings exists. With that said, since we did not find that a defect led to any failure, the repair or replacement was not covered since the warranty does not cover accidental damageSince this finding has not changed since November of when we informed MrT*** of the same, we have closed our file.We apologize to MrT*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line* ***Email: ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding her service experience We apologize
for the delay in responding to this complaintWe are currently waiting the completion of service for Ms*** washerA basket and tub cover assembly was ordered and are scheduled to be installed on July 5, We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** **
***Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Christal B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Anthony ***
June 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms* *** We have completed the investigation of Mr*** complaint regarding his tool chest
We have arranged for one of the part Mr*** mentions (the kit containing the screws) to be sent to his home address free of chargeThis kit should arrive by June 29, We apologize for any inconvenience Mr*** may have experienced as a result of this issueIn light of the aforementioned information, we respectfully ask that this matter be considered closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Complaint: ***
I am rejecting this response because: bI have not received a refund yet I just checked my cc statement and nothing is showing up I am happy to close this once I can see proof of delivery of funds I also just emailed *** *** *** who has been very helpful and asked for an update
Sincerely,
*** ***
July 1, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** ** Dear Ms*** We have completed our investigation of Ms*** complaint regarding Sears Duct Cleaning It is
regrettable that we failed Ms*** expectations in regard to the recent duct service she receivedWe value Ms*** patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsAdditionally, we would like to assure Ms*** that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms*** Upon receiving Ms*** complaint, we forwarded the matter to the local office to review. Ms*** was subsequently contacted by the local office and a follappointment was scheduled for June 23, 2017, to address the leak. A technician was able to find the source of the leak and correct the problem. With that said, since it is our understanding that Ms*** is satisfied with the aforementioned resolution, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
July 6,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** * ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the delay in the refund process for the
return of the parts she ordered
Upon receipt of Ms*** complaint we reached out to *** ***, Customer Advocate for Parts Direct, to assist with her concernMs*** investigated and tracked the *** returnsShe confirmed that the items were received at our warehouseMs*** confirmed her mailing address and on June 30, we issued Ms*** a refund check for $Ms*** should receive the check within 10-business daysWith that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
January 25,
Revdex.com
*** *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** * *** *** *** Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP)
regarding your inquiry concerning the above-referenced fileThis letter is to confirm that we have been in contact with Ms*** *** SHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliateWe are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable manner
Ms*** *** began calling SHIP on 12/1/in regards to a storm door which was pulling away from the wood around her entry doorPer our service records, Ms*** *** refused to pay the $service fee for an inspection on 12/1/16, so the service was not openedMs*** *** was outside of her labor warranty at this time, which expired 6/23/She continued to call for our assistance, and SHIP decided to waive the service fee as a goodwill gesture so we could inspect her concernsA service was opened, and our technician went out to the home on 1/12/Our technician found a broken chain on the storm door, as well as a bracket for the closer which was pulled out of the door jambIt was determined that the storm door was ripped out of the door frame, which appears to be caused either by wind or excessive forceOur district production manager, *** *** offered to replace the wood around the frame at a discounted price for Ms*** *** as a courtesyMs*** *** was unhappy with that offer, because she claimed the storm door was broken because of our installation and felt that she didn’t need to pay for this repairPlease be advised that SHIP installed the storm door over her existing door and door frameThe wood appeared to be in good condition at the time of installation and able to support the storm doorThe storm door in question was installed 6/23/A permit was also pulled for the installation, which passed the final inspection with the Village of *** ***
Ms*** *** also alleged that her storm door slammed shut on a neighbor’s child, resulting in an unknown injuryDue to these allegations, I have contacted ***, our third-party claims company, for further handling of the personal injury claimI have notified Ms*** *** that we have contacted *** to assist her with this matter, as we take those allegations very seriouslyMs*** *** responded “not to bother at this point” and that she will take this as far as she can go, and she will have her attorney contact usI advised her to have the attorney send a letter of representation, and we would be more than happy to speak with the attorneyFor further assistance with the personal injury claim, a *** claims examiner will be in contact with her to move forward
Since Ms*** *** expressed her disinterest in moving forward at this present time, we are closing our fileWe will also notify *** that she has advised us not to bother with the claimShe may contact her homeowner’s insurance company in regards to the damages to her storm door and wood frameAt this time, we respectfully request that you close your fileOn behalf of SHIP, please know that we value Ms*** *** as a customer and apologize for any alleged frustrations she may have experiencedIf you have any questions or concerns, please contact me at *** * ***, or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc: *** *** *** via 1st Class Regular Mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I will never do business with Sears again
Sincerely,
Zecheriah T***
February 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal to the response we provided regarding his request for assistance with his tires and our manager’s inability to reach him by telephone We have reviewed both Sears’ response and Mr*** rebuttal, and we do not find that Mr*** has brought any new information to his complaint. While we understand that he was dissatisfied with the service he received, we are unable to proceed in resolving his issue until our manager has the opportunity to speak with him and evaluate his tires. We have forwarded Mr*** rebuttal to *** ***, Manager for Sears Auto Center *** and asked him to attempt to reach Mr*** again today. Again, if Mr*** would like assistance with his tires, he may contact Mr*** ** *** *** We have closed this complaint, pending Mr*** reply or return to Sears Auto Center We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
October 15,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - Vickie ***
Dear Ms***:
We have been unable to complete the investigation of Ms***'s complaintThe correspondence you provided us with did not
include enough identifying information to locate the order history mentioned in Ms***'s complaintWe asked that Ms*** provide the telephone number that she used when she purchased her appliance so that we may retrieve the order historySince we do not have enough information to facilitate a resolution, we will need to close this issue pending the receipt of more identifying information for Ms***At that time, we would be pleased to re-open and investigate Ms***'s complaint
We apologize to Ms*** for this issue and we appreciate the opportunity to review this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Claims Specialist
Sears Holdings Corporation
Direct ***
i***@searshc.com
Complaint: ***
I am rejecting this response because:
all of this happened after filling this claim and I dont feel that it was handled correctly and was still met with hardships getting this issue "fixed"
Sincerely,
*** ***
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that they are being fair!
March 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** ** *** *** *** *** We have completed the investigation of *** *** complaint regarding his
grill We want to thank *** *** for taking the time to brining this matter to our attentionWe want to assure him that we have forwarded his comments to the appropriate partiesThat said, a set of burners is being sent to *** *** home address at no cost to himThe estimated arrival date is March 28, In light of the aforementioned information, we respectfully ask that this matter be considered closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Patti ***
Complaint: ***
I am rejecting this response because:I have spent approximately $20,on appliances, tools, electronics, etcat Sears over the past years I am greatly disappointed that Sears is refusing to apply the cost of repair to a future extended policy I think it's bad public relations not to work with a customer of years My family would still like to continue and shop at Sears and whether it was the 13th or 16th is really missing the point My washer has been repaired times in the past years that we owned it That should be considered a lemon and it was purchased at Sears The inconvenience not to mention the additional cost paid that I had to go through keeping a $washer working is disappointing You would think that Sears would be a little more understanding and accommodating.I'm more disappointed about the customer service that I received when I called and the unwillingness to work with a long time customer It's sad that I had to file a Revdex.com complaint and what makes it worse is the quick dismissal of my Revdex.com complaint as in your response My grandmother was a Sears employee in Chicago when I was growing up in the 1980's Sears prided itself at that time with excellent customer service IAs a resolution, I am asking that the repair cost be applied to a year warranty extension in which I would pay the remaining balance of
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
However, it is unfortunate that this ongoing problem and lack of communications from Sears, at many levels led to the need to contact the Revdex.com.
Sincerely,
Jerry B***
Complaint: ***
I am rejecting this response because:From you reply, what I understand is that Sears never gave out the product to the 'ordered person' based on proof of identity or just two forms/documentsPlease confirm.I have told Mr*** that I am the person who ordered the item, and I gave the order pick up print out form and New York State valid driver's licenseHis attitude was nasty and rudeI strongly feel that I am being discriminated. More over Mr*** told that New York State Valid Drivers license is not a valid form of Id to pick the itemI strongly feel that I am being discriminated hereIn a telephonic coverRecently Sears business office complaint center told over the phone that Valid driver's license is a form of id to pick up the itemFrom your reply, I also understand that only in the past Sears gave out the products based on ID or just two forms/documentsAnd Sears stopped that practice of giving out products based on Id and now Sears requires all three forms/documents if the pickup person is the 'ordered person'Please confirmI am taking this as a very serious, because the attitude of Mr*** was nasty and rudeMore over I strongly feel I was being discriminated hereAlso Mr*** told that New York State license is not a valid form of IDYou mentioned that Store was correct because they asked all three documents for giving out the productBut I strongly feel that if I was an Italian, I will not be harassed like this
Sincerely,
*** ***
September 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94567621-Kenneth ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding a recent store visit
According to our records, Mr
*** poke with a representative from our Executive Office after he filed complaintIt seems that this was misunderstanding on the part of the assistant manager that interacted with Mr***He was under the impression that gift cards could not be purchased with a credit cardThe store manager, Justin ***, has taken appropriate action to ensure that this does not happen againWe appreciate Mr*** patronage and apologize for what happenedIf Mr*** still has any further concerns, he may contact Justin during business hours at (940* ***Accordingly, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com
June 22, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** ** *** Dear Ms*** We have completed the investigation of MrT*** complaint regarding his dissatisfaction at being denied a
covered repair or replacement after his tractor caught on fire. We would first like to note that MrT*** warranty only covers repairs due to a defect in material or workmanship, and a replacement would not be an option unless the mower was un-repairable or parts were no longer available. Additionally, it is important to understand that there can be many reasons to account for small fires or smoke when operating a tractor and most have nothing to do with a defect in the tractor. The mower, like most equipment, can be dangerous if not operated in accordance to the manufacturer’s recommendations and safety warnings that are outlined in the owner’s manual. This manual should be reviewed in full by the operator before using the mower. In examining MrT*** tractor, we could find no sign of a defect or problem in the fuel line that would indicate that it had a safety problem beyond the scope of the published warnings. MrT*** asks how debris could be avoided on the deckThe issue is when the grass gets particularly high and/or dry it can create a safety issueCutting at a higher level and then doing a second cut can help cut down on some of the debris and the risk of fireAdditionally not stopping for long when the hot engine is poised over dried leaves and grass can also help avoid firesWhile we cannot unequivocally establish how or why the fire might have originated, again, we could find no indicators that it was a result of a defect. Regardless of this, and per our process, we did report the incident to the *** *** *** *** since both they and Sears compile this information to determine if a safety issue outside the parameters of the safety warnings exists. With that said, since we did not find that a defect led to any failure, the repair or replacement was not covered since the warranty does not cover accidental damageSince this finding has not changed since November of when we informed MrT*** of the same, we have closed our file.We apologize to MrT*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line* ***Email: ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding her service experience We apologize
for the delay in responding to this complaintWe are currently waiting the completion of service for Ms*** washerA basket and tub cover assembly was ordered and are scheduled to be installed on July 5, We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** **
***Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***