Complaint: ***
I am rejecting this response because: I was promised 3.9%There is now way I would have proceeded if they would have told me the truthThere's no way I would pay 14.5% interest on anythingMrs*** said someone at the company saw where I was promised 3.9% in the paperworkNow she's lying about itThey did recaulk the window, I'll find out if it leaks when it rainsThey did give me the award pointsThey did offer me $for lying to me
Sincerely,
*** ***
February 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Leslie S*** Dear Ms***
We have completed the investigation of MsS*** complaint regarding her Road Hazard warranty We spoke with MsS*** in regard to this issue and we offered to send her a check for $82.00, which she acceptedThe check should arrive within business daysAs such, we have closed our file We apologize to MsS*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation Tammie.S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Contact Name and Title: MELISSA ***
September 30,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Ronald *** - #
Dear Ms***:
We have completed our investigation Mr***' rebuttal to our previous response
Upon researching Mr***' follconcerns, we found that our Accounting Department processed the check on September 21, Below is a copy of the notation made in Mr***' service order confirming that the refund has been processed:
PS/REFUND CK ISSUED 9/21/15$192.58T#*** NSC PCC ***
Even though our office submitted the check request on September 15, 2015, it was not actually issued until six days laterTherefore, Mr*** can expect the check within two weeks of the issue date; no later than October 5, If Mr*** does not receive the check by then, he is welcome to reopen his complaintIn the interim, since we have confirmed that the check has been processed, we ask that this matter be closed
Again, we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
April 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #***-*** A*** Dear Ms***: We have completed the investigation of Mr*** complaint regarding a Why Not Lease It (WNLI) agreement
Each step of the WNLI process is explained on our registersOnce the program’s details are shown, and the consumer’s application has been approved, they are asked “do you want to accept this lease offer including all terms and conditions?” They then have to indicate on the touch pad whether they accept or decline. Mr*** accepted the offerThe consumer is also asked for their preferences as to how much their payment will be, how much they can put down, and what date would be best for these paymentsAt no time is this referred to as a layaway programIt is a lease with the option to buy after a certain period of timeThis is made clear on the leasing agreement the consumer is provided withIt shows the eligible amount, merchandise total, down payment amount, and a payment schedule with the amount shownThen, it says: “once your minimum term is complete, you will have paid $xxxxAfter your minimum term is complete, then you decide: option 1: continue leasing at same paymentOption 2: return to WNLIOption 3: buy it out for $XXX.” WNLI has confirmed that Mr*** was also provided with a copy of this agreement via emailWe want to make it clear that WNLI is a separate entity and Mr*** agreement is with themWe cannot interfere; he will need to contact WNLI with any further questions regarding his leaseThat said, we spoke with WNLI and they indicated that Mr*** had setup a buyout of his lease as of April 10, Should Mr*** have any other questions, he would need to contact WNLIIn light of the aforementioned information, we respectfully ask that this matter be considered closed. We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***.***@searshc.com
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* * *** *** ** *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding services under her Sears Home Warranty Upon
receipt of Ms*** complaint, we found that she had been in contact with Ms*** *** in our escalated complaint departmentMs*** home warranty was cancelled and she was refunded for the warrantySince our records indicate that Ms*** was refunded as requested and the warranty cancelled we have closed this case We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
June 15,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding the expedited shipping
costs for his part
We have received Mr*** complaint and apologize that his part ordered is taking longer than anticipated. We absolutely understand his frustration and agree that his expedited shipping fee should be refunded. We therefore refunded Mr*** $per his request. That being said, because we have provided Mr*** with his requested resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
January 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his inability to receive a
television he purchased from one of our market place seller, *** Computer Inc, on sears.com As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination. Much like a well-known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up. With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders We would note that our online businesses, unlike most brick and mortar establishments, are available to our customers hours a day, days a week, days a year. Because of this, inventory on items can be rapidly depleted and it can be hard to maintain extremely accurate on hand inventory levels as many people could be buying an item at the exact same time. We try to keep the information displayed on the over fifteen million items we sell as accurate and current as possible, but there can be times where an error can occur, either in the description, availability, or pricing. We do have a disclaimer under our “terms of use”, that indicates that we are not liable for any errors, which would include product availability, pricing or description. In case Mr*** may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation: ““IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITEFURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTSNO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN … In the event of a pricing error on the Sears Site, Sears reserves the right to cancel any orders resulting from such pricing errors.” The fact remains that the television in question is not available from that seller and neither they or we are obligated to provide a comparable or better TV for a lesser price according to the Terms of Use for our siteHe has been made whole with the issuance of his refund on January 3, Accordingly, we have closed our file We apologize to MrJimenez and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** *** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** #*** Dear Ms*** We have completed the investigation of Mr*** rebuttal regarding Sears Home ServicesOn January 9, 2017, a credit in the amount of $was processed back to Mr*** *** ending in ***Typically a consumer can expect a credit to post to a credit card within 3-days That said our file remains closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Kendall *** Dear Ms*** We have completed our investigation of Mr*** complaint We would first like to point out that HomeSure of
America, Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of Cross Country Home Services (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of Mr*** contract Per CCHS a claims credit check in the amount of $was sent to him on November 28, If he is still in need of assistance he can contact his case manager at CCHS, Altina ***Her direct number is 800-327-extension ***Since it is our understanding that this resolution was acceptable to Mr*** we have closed our case We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation *** direct Vanessa.L.***@searshc.com
Tell us why here..*** ***Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL 60611 *** *** ** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding his *** refrigerator Sears has
processed the in warranty exchange of *** *** refrigeratorThe new unit has been ordered and is scheduled to be delivered to his home on Tuesday, May 24, We apologize to *** *** for the inconvenience noted in his complaintMoving forward, *** *** has my email address and office number and can contact me if he needs anything furtherSince we have noted the actions taken to ensure *** *** satisfaction, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** ***Regulatory Claims SpecialistSears Holdings Corporation***
March 14, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *
*** We have reviewed *** *** rebuttal complaint regarding his online order and request for a refund *** ***, District Manager for Unit *** provided the following response: On March 10, 2016, we responded to the Revdex.com complaint and advised that our Operations Manager *** *** had spoken with *** *** via email*** *** offered to give a $gift card for the inconvenience he experienced with this matterAdditionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponSince it is our understanding that this resolution met with *** *** approval, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
September 6, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her refrigerator Ms*** still has
not met the criteria for replacement; she has only had three service calls with functional parts replaced twice. As we have explained several times in our responses to the previous complaints Ms*** has filed, the MPA requires three completed service calls with functional parts repaired or replaced and then a fourth call to have the technician verify that another functional part is needed Ms*** is currently scheduled for service on September 20, 2016; however, even if the technician orders parts for her refrigerator, she has not met the criteria for replacement per the terms of her MPA, as this would only be the third time that functional parts were deemed necessary. Again, we would like to point out that it does not matter how many times a technician returns to a customer’s home under a single service order; it only counts as one repair Also, unless functional parts are repaired or replaced, the completed service order does not count towards a replacement under the MPA. The four times Ms*** states a technician has been to her home for the refrigerator were not individual repairs, as she only has three completed service orders, which is why she has not met the terms for replacement yet. Also, as the refrigerator was purchased nearly a year ago, a refund is not an option. The “Lemon Law” that Ms*** refers to does not grant refunds; it would provide for a replacement if the product in question was deemed defective or has had excessive repairs. But, since Ms***, refrigerator has only had two repairs completed, which is not excessive, we do not feel that the “Lemon Law” is applicable. In summary, since we have documented Ms*** concerns with her refrigerator and explained why we are unable to replace the refrigerator or provide a refund, we ask that this matter be closed We appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
December 4,
2015*** ***RevDex.comNorth Wabash
Ave., Ste#2006Chicago, IL 60611*** *** *** *** Dear *** ***We have
completed the investigation of *** *** complaint regarding his recent purchase
Store Manager ***
*** provided the following response:I have spoken
with *** *** and Assistant Manager *** regarding this situationUpon review,
I found that the matter could have been handled in a much different fashion and
I will be having a discussion with ***I have also offered to provide *** *** with a $gift card, which he acceptedWe want to sincerely apologize
to *** *** for this issue and should he have any further questions or
concerns, I (***) may be reached during business hours at *** *** That said, *** *** indicated that this resolution met with his
approval; therefore, we respectfully ask that this matter be considered closed
We apologize to
*** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have
any further questions or concerns.Sincerely,*** ***Regulatory
Complaint Specialist Sears Holdings
Corporation
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Michael F Reynolds #*** Dear Ms***: We have not completed the investigation of Mr*** complaint regarding appliances purchased from Sears Outlet CentersRichard ***,
manager of the Fairview Heights Sears Outlet provided the following response: We have left voice mail messages and emailed Mr*** to no availThat said, we ask that Mr*** contact me at the store, I can be reached at 618/398-or via email at Richard.***@shos.comWe shall provide an update once we have additional information to reportWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
May 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** *** *** Dear Ms*** We have completed our investigation of Ms
*** complaint regarding a recent purchase As clarification, we only saw one order placed online for Ms*** and it was for the “Lil Sew & Sew Desktop Sewing Machine.” Since that order was placed online, the online price was honoredWe can only assume that Ms*** wanted the local store to match a price she online for something she bought in storeHowever, the Kmart policy regarding matching is listed online and it notes: Price adjustments will be given on prior Kmart in-store purchases that go on sale within days of purchaseYou must bring in your original sales receipt to receive the adjustmentPrice adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.” As you can see, online pricing is not honored for store made purchases and as our records only show one item as being ordered online, we are unable to grant Ms*** request We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
Complaint: ***
I am rejecting this response because:The unit is only a year old and should not be failing When I purchased it sepI specificaally too the salesman I was looking of a dishwasher with garbage disposal in it since my prior unit I bought after hurricane sandy failed and didn't have it and also failed after a year The salesman assured me the unit I purchased had a garbage disposal in it, this is why I choose it So repair comes to my to fix it and tells me it does not have a garbage disposal in it and this is why these units failstuff gets caught in hose I was extremetrly upset to hear I was deceived by the sears sales representative They lie to make a sale , bait and catch is exactly what happened hereAnd I had to call on 10/for the salesman to come back since he did replace the outer skin on door but didn'tput the insulation in it(Really) great service and since he pulled the unit out of cabinet he didn't put I ack in correctly and water is not draining properly cause its wasn't put back in correctly Overall so dissatisfied with Sears overall, the purchase,salesman and several repairman that were here and do not take pride in their work Poor service So disgusted that I have to deal with our company and I know this unit will fail againthis is why I'm asking for what I thought I purchased a unit with a garage disposal in it Oh and idk possible send repair men that actually care about their work and the customer service and your salesman should be trained to be honest I want a refund or unit that I thought I was getting with a garbage disposal in it without it these units fail This is not a quality unit at al
Sincerely,
*** ***
June 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her recent online order experience and
request for a full refund It is unfortunate that we failed Ms*** expectations as we value her patronageWe can understand her frustration with the series of events detailed in her complaintWe regret that this incident occurred and can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes we found there were some discrepancies with the delivery date from *** in addition to misinformation regarding the refundTherefore, we have processed a full refund as a onetime courtesy exceptionWe hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11093399, and find that this resolution is satisfactory to meIf for any reason the seat belt is not installed, or is defective, I will be forced to file another complaint.
Sincerely,
Melissa ***
Complaint: ***
I am rejecting this response because: I was promised 3.9%There is now way I would have proceeded if they would have told me the truthThere's no way I would pay 14.5% interest on anythingMrs*** said someone at the company saw where I was promised 3.9% in the paperworkNow she's lying about itThey did recaulk the window, I'll find out if it leaks when it rainsThey did give me the award pointsThey did offer me $for lying to me
Sincerely,
*** ***
February 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Leslie S*** Dear Ms***
We have completed the investigation of MsS*** complaint regarding her Road Hazard warranty We spoke with MsS*** in regard to this issue and we offered to send her a check for $82.00, which she acceptedThe check should arrive within business daysAs such, we have closed our file We apologize to MsS*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation Tammie.S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Contact Name and Title: MELISSA ***
September 30,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Ronald *** - #
Dear Ms***:
We have completed our investigation Mr***' rebuttal to our previous response
Upon researching Mr***' follconcerns, we found that our Accounting Department processed the check on September 21, Below is a copy of the notation made in Mr***' service order confirming that the refund has been processed:
PS/REFUND CK ISSUED 9/21/15$192.58T#*** NSC PCC ***
Even though our office submitted the check request on September 15, 2015, it was not actually issued until six days laterTherefore, Mr*** can expect the check within two weeks of the issue date; no later than October 5, If Mr*** does not receive the check by then, he is welcome to reopen his complaintIn the interim, since we have confirmed that the check has been processed, we ask that this matter be closed
Again, we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
April 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #***-*** A*** Dear Ms***: We have completed the investigation of Mr*** complaint regarding a Why Not Lease It (WNLI) agreement
Each step of the WNLI process is explained on our registersOnce the program’s details are shown, and the consumer’s application has been approved, they are asked “do you want to accept this lease offer including all terms and conditions?” They then have to indicate on the touch pad whether they accept or decline. Mr*** accepted the offerThe consumer is also asked for their preferences as to how much their payment will be, how much they can put down, and what date would be best for these paymentsAt no time is this referred to as a layaway programIt is a lease with the option to buy after a certain period of timeThis is made clear on the leasing agreement the consumer is provided withIt shows the eligible amount, merchandise total, down payment amount, and a payment schedule with the amount shownThen, it says: “once your minimum term is complete, you will have paid $xxxxAfter your minimum term is complete, then you decide: option 1: continue leasing at same paymentOption 2: return to WNLIOption 3: buy it out for $XXX.” WNLI has confirmed that Mr*** was also provided with a copy of this agreement via emailWe want to make it clear that WNLI is a separate entity and Mr*** agreement is with themWe cannot interfere; he will need to contact WNLI with any further questions regarding his leaseThat said, we spoke with WNLI and they indicated that Mr*** had setup a buyout of his lease as of April 10, Should Mr*** have any other questions, he would need to contact WNLIIn light of the aforementioned information, we respectfully ask that this matter be considered closed. We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation ***.***@searshc.com
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* * *** *** ** *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding services under her Sears Home Warranty Upon
receipt of Ms*** complaint, we found that she had been in contact with Ms*** *** in our escalated complaint departmentMs*** home warranty was cancelled and she was refunded for the warrantySince our records indicate that Ms*** was refunded as requested and the warranty cancelled we have closed this case We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
June 15,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding the expedited shipping
costs for his part
We have received Mr*** complaint and apologize that his part ordered is taking longer than anticipated. We absolutely understand his frustration and agree that his expedited shipping fee should be refunded. We therefore refunded Mr*** $per his request. That being said, because we have provided Mr*** with his requested resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
January 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his inability to receive a
television he purchased from one of our market place seller, *** Computer Inc, on sears.com As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination. Much like a well-known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up. With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders We would note that our online businesses, unlike most brick and mortar establishments, are available to our customers hours a day, days a week, days a year. Because of this, inventory on items can be rapidly depleted and it can be hard to maintain extremely accurate on hand inventory levels as many people could be buying an item at the exact same time. We try to keep the information displayed on the over fifteen million items we sell as accurate and current as possible, but there can be times where an error can occur, either in the description, availability, or pricing. We do have a disclaimer under our “terms of use”, that indicates that we are not liable for any errors, which would include product availability, pricing or description. In case Mr*** may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation: ““IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITEFURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTSNO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN … In the event of a pricing error on the Sears Site, Sears reserves the right to cancel any orders resulting from such pricing errors.” The fact remains that the television in question is not available from that seller and neither they or we are obligated to provide a comparable or better TV for a lesser price according to the Terms of Use for our siteHe has been made whole with the issuance of his refund on January 3, Accordingly, we have closed our file We apologize to MrJimenez and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Specialist, Regulatory Complaints *** *** *** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** #*** Dear Ms*** We have completed the investigation of Mr*** rebuttal regarding Sears Home ServicesOn January 9, 2017, a credit in the amount of $was processed back to Mr*** *** ending in ***Typically a consumer can expect a credit to post to a credit card within 3-days That said our file remains closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Kendall *** Dear Ms*** We have completed our investigation of Mr*** complaint We would first like to point out that HomeSure of
America, Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of Cross Country Home Services (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of Mr*** contract Per CCHS a claims credit check in the amount of $was sent to him on November 28, If he is still in need of assistance he can contact his case manager at CCHS, Altina ***Her direct number is 800-327-extension ***Since it is our understanding that this resolution was acceptable to Mr*** we have closed our case We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation *** direct Vanessa.L.***@searshc.com
Tell us why here..*** ***Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL 60611 *** *** ** *** *** *** *** *** We have completed the investigation of *** *** complaint regarding his *** refrigerator Sears has
processed the in warranty exchange of *** *** refrigeratorThe new unit has been ordered and is scheduled to be delivered to his home on Tuesday, May 24, We apologize to *** *** for the inconvenience noted in his complaintMoving forward, *** *** has my email address and office number and can contact me if he needs anything furtherSince we have noted the actions taken to ensure *** *** satisfaction, we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** ***Regulatory Claims SpecialistSears Holdings Corporation***
March 14, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *
*** We have reviewed *** *** rebuttal complaint regarding his online order and request for a refund *** ***, District Manager for Unit *** provided the following response: On March 10, 2016, we responded to the Revdex.com complaint and advised that our Operations Manager *** *** had spoken with *** *** via email*** *** offered to give a $gift card for the inconvenience he experienced with this matterAdditionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation uponSince it is our understanding that this resolution met with *** *** approval, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
September 6, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her refrigerator Ms*** still has
not met the criteria for replacement; she has only had three service calls with functional parts replaced twice. As we have explained several times in our responses to the previous complaints Ms*** has filed, the MPA requires three completed service calls with functional parts repaired or replaced and then a fourth call to have the technician verify that another functional part is needed Ms*** is currently scheduled for service on September 20, 2016; however, even if the technician orders parts for her refrigerator, she has not met the criteria for replacement per the terms of her MPA, as this would only be the third time that functional parts were deemed necessary. Again, we would like to point out that it does not matter how many times a technician returns to a customer’s home under a single service order; it only counts as one repair Also, unless functional parts are repaired or replaced, the completed service order does not count towards a replacement under the MPA. The four times Ms*** states a technician has been to her home for the refrigerator were not individual repairs, as she only has three completed service orders, which is why she has not met the terms for replacement yet. Also, as the refrigerator was purchased nearly a year ago, a refund is not an option. The “Lemon Law” that Ms*** refers to does not grant refunds; it would provide for a replacement if the product in question was deemed defective or has had excessive repairs. But, since Ms***, refrigerator has only had two repairs completed, which is not excessive, we do not feel that the “Lemon Law” is applicable. In summary, since we have documented Ms*** concerns with her refrigerator and explained why we are unable to replace the refrigerator or provide a refund, we ask that this matter be closed We appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
December 4,
2015*** ***RevDex.comNorth Wabash
Ave., Ste#2006Chicago, IL 60611*** *** *** *** Dear *** ***We have
completed the investigation of *** *** complaint regarding his recent purchase
Store Manager ***
*** provided the following response:I have spoken
with *** *** and Assistant Manager *** regarding this situationUpon review,
I found that the matter could have been handled in a much different fashion and
I will be having a discussion with ***I have also offered to provide *** *** with a $gift card, which he acceptedWe want to sincerely apologize
to *** *** for this issue and should he have any further questions or
concerns, I (***) may be reached during business hours at *** *** That said, *** *** indicated that this resolution met with his
approval; therefore, we respectfully ask that this matter be considered closed
We apologize to
*** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have
any further questions or concerns.Sincerely,*** ***Regulatory
Complaint Specialist Sears Holdings
Corporation
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Michael F Reynolds #*** Dear Ms***: We have not completed the investigation of Mr*** complaint regarding appliances purchased from Sears Outlet CentersRichard ***,
manager of the Fairview Heights Sears Outlet provided the following response: We have left voice mail messages and emailed Mr*** to no availThat said, we ask that Mr*** contact me at the store, I can be reached at 618/398-or via email at Richard.***@shos.comWe shall provide an update once we have additional information to reportWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
May 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** *** *** Dear Ms*** We have completed our investigation of Ms
*** complaint regarding a recent purchase As clarification, we only saw one order placed online for Ms*** and it was for the “Lil Sew & Sew Desktop Sewing Machine.” Since that order was placed online, the online price was honoredWe can only assume that Ms*** wanted the local store to match a price she online for something she bought in storeHowever, the Kmart policy regarding matching is listed online and it notes: Price adjustments will be given on prior Kmart in-store purchases that go on sale within days of purchaseYou must bring in your original sales receipt to receive the adjustmentPrice adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.” As you can see, online pricing is not honored for store made purchases and as our records only show one item as being ordered online, we are unable to grant Ms*** request We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
Complaint: ***
I am rejecting this response because:The unit is only a year old and should not be failing When I purchased it sepI specificaally too the salesman I was looking of a dishwasher with garbage disposal in it since my prior unit I bought after hurricane sandy failed and didn't have it and also failed after a year The salesman assured me the unit I purchased had a garbage disposal in it, this is why I choose it So repair comes to my to fix it and tells me it does not have a garbage disposal in it and this is why these units failstuff gets caught in hose I was extremetrly upset to hear I was deceived by the sears sales representative They lie to make a sale , bait and catch is exactly what happened hereAnd I had to call on 10/for the salesman to come back since he did replace the outer skin on door but didn'tput the insulation in it(Really) great service and since he pulled the unit out of cabinet he didn't put I ack in correctly and water is not draining properly cause its wasn't put back in correctly Overall so dissatisfied with Sears overall, the purchase,salesman and several repairman that were here and do not take pride in their work Poor service So disgusted that I have to deal with our company and I know this unit will fail againthis is why I'm asking for what I thought I purchased a unit with a garage disposal in it Oh and idk possible send repair men that actually care about their work and the customer service and your salesman should be trained to be honest I want a refund or unit that I thought I was getting with a garbage disposal in it without it these units fail This is not a quality unit at al
Sincerely,
*** ***
June 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her recent online order experience and
request for a full refund It is unfortunate that we failed Ms*** expectations as we value her patronageWe can understand her frustration with the series of events detailed in her complaintWe regret that this incident occurred and can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes we found there were some discrepancies with the delivery date from *** in addition to misinformation regarding the refundTherefore, we have processed a full refund as a onetime courtesy exceptionWe hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11093399, and find that this resolution is satisfactory to meIf for any reason the seat belt is not installed, or is defective, I will be forced to file another complaint.
Sincerely,
Melissa ***