Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Scott *** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Home Services and repairs to his refrigeratorSears will be
processing an in warranty exchange for Mr***That said we will be ordering a new KitchenAid refrigerator which should be delivered on September 30, No additional funds will be collected from Mr***Since it is my understanding that the aforementioned resolution was met with Mr***’s satisfaction, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
January 6, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding his local Sears Auto Center It
is unfortunate that we failed Mr*** expectations when he recently visited his local Sears Auto Center for a tire rotationWe value Mr*** patronage and we appreciate his valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted Auto Center Manager Matt *** and District Manager Paul Miller for assistance. Mr*** responded that Mr*** came into the auto center on December 23, 2016, for a tire rotationOnce his BMW was pulled into the store, the Express Technician, Justin, asked Mr*** to help him rack the car due to the lift points being surrounded by plasticMr*** states that he personally helped Justin complete the rotation and parked Mr*** car in the parking lot at the end of the row When Mr*** came to pihis vehicle, he complained that his car had been moved and insisted that the tires were not rotated. Mr*** informed Mr*** that he had personally helped the technician rotate the tires, but as a courtesy, he offered to rotate them again immediately Mr*** refused and drove away yelling profanity Mr*** has called Mr*** several times since receiving this complaint; however, Mr*** has not responded to his calls. Mr*** is willing to rotate the tires again under Mr*** supervision. If Mr*** would like to accept this offer, he can call Mr*** at (*** *** In the interim, since we have documented Mr*** concerns and offered a fair resolution, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Initial Business Response /* (1000, 8, 2015/04/25) */
Contact Name and Title: ***
Contact Phone: ***
April 25,
***
***
***
***
***
***
We have completed the investigation of *** complaint regarding her purchase of a riding mower and her non-receipt of a refund
After researching this matter, we confirmed that the merchandise was returned to the warehouseSince the *** store location closed in December of 2014, we had to reach out to Sears Retail Services for assistanceFortunately, we were able to have the next closest store location process a full refund of $for the orderWe apologize for any inconvenience and can assure that *** concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we hope that in the future she will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponShould *** have any questions or concerns regarding her refund, she may contact me via email at *** In the interim, we respectfully ask to have this matter closed, pending the receipt of her refund
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
***
***
Initial Consumer Rebuttal /* (3000, 15, 2015/05/12) */
I still have not received my money from Sears
Final Business Response /* (4000, 17, 2015/05/13) */
May 13,
***
***
***
***
***
***
We have completed reviewed *** rebuttal complaint regarding her non-receipt of a refund
We forwarded this matter to Sears' Detail Control Center to researcher further*** with the DCC team issued a credit of $back to *** *** account ending in *** today May 13, For *** records the refund sales receipt number *** *** credit should reflect in her account within three to five business daysShould *** have any further questions or concerns regarding her refund, she may contact us via email at *** In the interim, since *** should be receiving her credit shortly, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
***
***
Final Consumer Response /* (2000, 19, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was refunded, and I would like to thank the Revdex.com for their help getting the refund after I spent almost a year tryingThank You!
December 14,
Nita *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding his dissatisfaction that he has not received the
refund from Kmart for separate returns
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy states, “Where appropriate, refunds will be issued in the same form as the original method of payment.” Upon receipt of Mr*** complaint we reviewed his Shop Your Way Rewards (SYWR) account and discovered that his initial purchases of the bath towels, the men’s shaver and the LED pocket light, were purchased using reward points that he has accumulated and also surprise points; surprise points are not refunded on returnsTherefore, the refund for his returns were issued in the same form of payment
Our records indicate that on November 12, Mr*** was refunded 4,reward points ($4.85) on Kmart return receipt for the return of a LED pocket lightOn November 22, Mr*** was refunded 8,reward points ($8.99) on Kmart return receipt #for the return of a men’s shaverOn November 24, Mr*** was refunded 2,reward points ($2.96) on Kmart receipt for the return of bath towel and wash clothes on November 24, We would like to note that Mr*** had used 9,($9.00) surprise reward points on the purchase of the towelsAs previously stated, surprise points are non-refundable on returnsWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Matilda.***@searshc.com
July 17, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of MsP*** complaint regarding Sears Home Services First, we would
like to apologize to MsP*** for failing her expectations when she contacted Sears Home Services to repair her washerWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused MsP*** After reviewing MsP***’s complaint and the notes in our service system, we contacted the National Claims Center to request that the outstanding bill of $be cleared from our system as a courtesyCOE Operations Supervisor C*** *** responded on July 17, 2017, that the invoice was removed from our billing system; MsP*** should not receive any bills dated after July 17th. This letter will serve as MsP***’s documentation that she does not owe Sears Home Services $($plus interest) for the service call completed on February 3, 2017, under service order *** Furthermore, we would like to assure MsP*** that since we handle these billing issues in house, we do not notify any credit agencies, therefore, MsP***’s rating would not be negatively affected by this collection attemptWith that said, since we have zeroed out MsP***’s invoice, we ask that this matter be closed Again, we apologize to MsP*** and we appreciate the opportunity to address this matter Sincerely, M*** *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: Response does not resolve the matter in either of the ways that I indicated in my complaint as acceptable
Sincerely,
*** ***
October 27,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** * ***
*** *** ***
We have completed the investigation of *** *** complaint regarding his dissatisfaction with the problems he
encountered when he attempted to return the parts order for a refund
On October 27, *** ***, Customer Advocate for Parts Direct, contacted *** *** daughter to discuss her father's concern regarding the parts return*** *** informed her that she is mailing *** *** a UPS return label via regular mail and he should receive it within business days*** *** can use the label to drop off the package at any UPS Drop Off locations*** *** also informed her that we would issue a credit for the part(s) once the items are received in our warehouseWith that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarrantedIf *** ***'s issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolvedWe respectfully ask to have this matter closed at this time
Again, we apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Barbara W***
April 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal to the response we provided We would note that it is not Sears’ responsibility to inform Mr*** how to maintain his tractorWe provide oil change service for a fee, and he can consult his owner’s manual but it was not our responsibility to train him on how to do thisAgain, from even the information disclosed in the rebuttal it sounds like the tractor was already operated on low oil in the fall, prior to when Mr*** finally added oil to it before the last useWhile we appreciate that he would like a second opinion, his manufacturer’s warranty does not cover service due to improper use or lack of maintenanceWe have assessed it once at no charge and informed him that the tractor is not coveredAdditional visits would be at Mr*** expenseWe can only reiterate that there is absolutely no reason for our technician to say that the tractor was not maintained properly if that was not the case, and the signs of this are very obvious to anyone that does tractor repairWith that said, since our position remains unchanged, we have reclosed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Team Manager, Regulatory Complaints Direct Line: *** Email: ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - *** A *** Dear Ms***: We have completed our investigation of Mr***’s complaint regarding her washer We had a senior service technician replace
the lid lock and according to Ms*** on May 12, the washer is working fineWe understand that the ***’s are experiencing some shacking from the washer but it is our understanding that the washer is located in a mobile home and not on a solid concrete foundationIt is important to note that a standard top loading washer can typically spin up to RPMs while in useIf the washer is located on a second floor or a mobile home the energy developed by these speeds will be felt more than if the washer is located on a solid foundationSince it is our understanding that the washer is working as designed and we have explained why the ***’s are experiencing the vibration from the washer we have closed our case We apologize to the ***’s on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** L*** Regulatory Complaint Specialist Sears Holdings Corporation *** direct ***.L.***@searshc.com
Complaint: ***
I am rejecting this response because:I did physically go to the store. They checked the inventory and the tires were in inventory. They told me they could not put them on my truck until sears.com pushed the paperwork through. I informed sears.com they made need an inventory adjustment, yet they said I must wait 48hours. After about 96hours I had to cancel my order. The tires are still there and nobody has adjusted the inventory...i'm assuming since nobody notified me. This whole mess caused me to miss a sale with national tire and battery that had a buy get free tire sale in my sized and style. Now that the sales are gone, it is going to cost me $200-$more that I cannot afford at this time, so, I'm driving on bald tires thanks to sears.com
Sincerely,
Kenneth ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kimberly S***
Hello,After filing the original complaint, I did some research and found out that I could return my online order at the store, with no extra feesThe situation has been taken care of already.Jason ***
Complaint: ***
I am rejecting this response because: this is addressed to someone else and in someone elses name It also references a treadmill and I filed a complaint regarding a patio set thanks
Sincerely,
Oscar ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 3,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ***
Dear Ms***
We have not fully completed our investigation of Mr*** complaint regarding his dissatisfaction with customer service he
received when he attempted to have a warranty alignment performed on his vehicle
We apologize for the delay in responding to this complaintWe contacted Mr*** and he confirmed that the warranty alignment was not performed when he returned to the auto centerMr*** stated that when he called to report the alignment issue he was asked to return around pm and they would work on the alignmentMr*** stated that he made it clear that he would not be available until or pm that dayMr*** confirmed that he called prior to arrival and was not informed that he would have a hour waitMr*** stated that he was upset that a manager told him that due to a special event, Friends and Family Night, they were extremely busy and those customers would be assisted firstMr*** stated that he was previously employed at this auto center and knows that this is unacceptableMr*** mentioned that he has not returned to have his vehicle realignedMr*** stated that he is only available to return on weekends and the auto center does not accept appointments on weekendsTherefore, Mr*** requested that we make an exception and that the auto center schedule a weekend appointment for his alignment
We forwarded this matter to Auto Center Manager *** *** for assistance and are currently awaiting his responseWe are committed to providing a fair and equitable resolution and ask that Mr*** allow us ten business days to come to a decisionIn the interim, should Mr*** have any questions, he may contact me directly at ***
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Gary ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10997318, and find that this resolution is satisfactory to meThough it took a lot of my time and frustration to get this resolvedThey should change the way they have there customer service team help peopleIt is very hard to get anywhere with them, it took me weeks to get this resolvedI had to call every to days to keep pushing for helpThis would have been solved within minutes with AmazonI should never get to the point where I have to go to the Revdex.com for help!
Sincerely,
Rebecca ***
June 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Carrepair Upon
receiving Ms*** complaint, we contacted CarSupervisor Steven *** for assistance. After reviewing Ms*** service order, Mr*** advised that he would not be waiving the diagnostic fee for Ms*** According to the technician, the lawn mower was overfilled with oil, the carburetor needed to be cleaned and the spark plug was fouled due to the oil. None of these issues are covered under the manufacturer’s warranty. While Ms*** has threatened legal action, our decision will not waiver. If Ms*** intends to pick up her lawn mower, she will need to pay the diagnostic fee As to Ms*** request for a refund of her lawn mower, we are unable to honor that request either. Ms*** purchased her lawn mower months ago and according to Sears’ Return Policy, she had days to return the lawn mower for either a refund or an exchange. Due to the amount of time that has passed since she purchased the lawn mower, and because she did not maintain the unit properly, no accommodations are warranted. As this decision is final, we have closed our file We appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** - George *** Dear Ms***: We have not fully completed our investigation of Mr*** ‘complaint regarding the service for his tractor We are currently waiting information from the service unit regarding the service for Mr*** lawn tractor We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation ***-***-*** direct Vanessa.L.***@searshc.com
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Scott *** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Home Services and repairs to his refrigeratorSears will be
processing an in warranty exchange for Mr***That said we will be ordering a new KitchenAid refrigerator which should be delivered on September 30, No additional funds will be collected from Mr***Since it is my understanding that the aforementioned resolution was met with Mr***’s satisfaction, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
January 6, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding his local Sears Auto Center It
is unfortunate that we failed Mr*** expectations when he recently visited his local Sears Auto Center for a tire rotationWe value Mr*** patronage and we appreciate his valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted Auto Center Manager Matt *** and District Manager Paul Miller for assistance. Mr*** responded that Mr*** came into the auto center on December 23, 2016, for a tire rotationOnce his BMW was pulled into the store, the Express Technician, Justin, asked Mr*** to help him rack the car due to the lift points being surrounded by plasticMr*** states that he personally helped Justin complete the rotation and parked Mr*** car in the parking lot at the end of the row When Mr*** came to pihis vehicle, he complained that his car had been moved and insisted that the tires were not rotated. Mr*** informed Mr*** that he had personally helped the technician rotate the tires, but as a courtesy, he offered to rotate them again immediately Mr*** refused and drove away yelling profanity Mr*** has called Mr*** several times since receiving this complaint; however, Mr*** has not responded to his calls. Mr*** is willing to rotate the tires again under Mr*** supervision. If Mr*** would like to accept this offer, he can call Mr*** at (*** *** In the interim, since we have documented Mr*** concerns and offered a fair resolution, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Initial Business Response /* (1000, 8, 2015/04/25) */
Contact Name and Title: ***
Contact Phone: ***
April 25,
***
***
***
***
***
***
We have completed the investigation of *** complaint regarding her purchase of a riding mower and her non-receipt of a refund
After researching this matter, we confirmed that the merchandise was returned to the warehouseSince the *** store location closed in December of 2014, we had to reach out to Sears Retail Services for assistanceFortunately, we were able to have the next closest store location process a full refund of $for the orderWe apologize for any inconvenience and can assure that *** concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we hope that in the future she will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponShould *** have any questions or concerns regarding her refund, she may contact me via email at *** In the interim, we respectfully ask to have this matter closed, pending the receipt of her refund
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
***
***
Initial Consumer Rebuttal /* (3000, 15, 2015/05/12) */
I still have not received my money from Sears
Final Business Response /* (4000, 17, 2015/05/13) */
May 13,
***
***
***
***
***
***
We have completed reviewed *** rebuttal complaint regarding her non-receipt of a refund
We forwarded this matter to Sears' Detail Control Center to researcher further*** with the DCC team issued a credit of $back to *** *** account ending in *** today May 13, For *** records the refund sales receipt number *** *** credit should reflect in her account within three to five business daysShould *** have any further questions or concerns regarding her refund, she may contact us via email at *** In the interim, since *** should be receiving her credit shortly, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
***
***
Final Consumer Response /* (2000, 19, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was refunded, and I would like to thank the Revdex.com for their help getting the refund after I spent almost a year tryingThank You!
December 14,
Nita *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
Dear Ms***:
We have completed the investigation of Mr*** complaint regarding his dissatisfaction that he has not received the
refund from Kmart for separate returns
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy states, “Where appropriate, refunds will be issued in the same form as the original method of payment.” Upon receipt of Mr*** complaint we reviewed his Shop Your Way Rewards (SYWR) account and discovered that his initial purchases of the bath towels, the men’s shaver and the LED pocket light, were purchased using reward points that he has accumulated and also surprise points; surprise points are not refunded on returnsTherefore, the refund for his returns were issued in the same form of payment
Our records indicate that on November 12, Mr*** was refunded 4,reward points ($4.85) on Kmart return receipt for the return of a LED pocket lightOn November 22, Mr*** was refunded 8,reward points ($8.99) on Kmart return receipt #for the return of a men’s shaverOn November 24, Mr*** was refunded 2,reward points ($2.96) on Kmart receipt for the return of bath towel and wash clothes on November 24, We would like to note that Mr*** had used 9,($9.00) surprise reward points on the purchase of the towelsAs previously stated, surprise points are non-refundable on returnsWith that being said, since we have addressed the issue brought forth in Mr*** complaint, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** direct
Matilda.***@searshc.com
July 17, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of MsP*** complaint regarding Sears Home Services First, we would
like to apologize to MsP*** for failing her expectations when she contacted Sears Home Services to repair her washerWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused MsP*** After reviewing MsP***’s complaint and the notes in our service system, we contacted the National Claims Center to request that the outstanding bill of $be cleared from our system as a courtesyCOE Operations Supervisor C*** *** responded on July 17, 2017, that the invoice was removed from our billing system; MsP*** should not receive any bills dated after July 17th. This letter will serve as MsP***’s documentation that she does not owe Sears Home Services $($plus interest) for the service call completed on February 3, 2017, under service order *** Furthermore, we would like to assure MsP*** that since we handle these billing issues in house, we do not notify any credit agencies, therefore, MsP***’s rating would not be negatively affected by this collection attemptWith that said, since we have zeroed out MsP***’s invoice, we ask that this matter be closed Again, we apologize to MsP*** and we appreciate the opportunity to address this matter Sincerely, M*** *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: Response does not resolve the matter in either of the ways that I indicated in my complaint as acceptable
Sincerely,
*** ***
October 27,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** * ***
*** *** ***
We have completed the investigation of *** *** complaint regarding his dissatisfaction with the problems he
encountered when he attempted to return the parts order for a refund
On October 27, *** ***, Customer Advocate for Parts Direct, contacted *** *** daughter to discuss her father's concern regarding the parts return*** *** informed her that she is mailing *** *** a UPS return label via regular mail and he should receive it within business days*** *** can use the label to drop off the package at any UPS Drop Off locations*** *** also informed her that we would issue a credit for the part(s) once the items are received in our warehouseWith that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarrantedIf *** ***'s issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolvedWe respectfully ask to have this matter closed at this time
Again, we apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Barbara W***
April 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** ** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal to the response we provided We would note that it is not Sears’ responsibility to inform Mr*** how to maintain his tractorWe provide oil change service for a fee, and he can consult his owner’s manual but it was not our responsibility to train him on how to do thisAgain, from even the information disclosed in the rebuttal it sounds like the tractor was already operated on low oil in the fall, prior to when Mr*** finally added oil to it before the last useWhile we appreciate that he would like a second opinion, his manufacturer’s warranty does not cover service due to improper use or lack of maintenanceWe have assessed it once at no charge and informed him that the tractor is not coveredAdditional visits would be at Mr*** expenseWe can only reiterate that there is absolutely no reason for our technician to say that the tractor was not maintained properly if that was not the case, and the signs of this are very obvious to anyone that does tractor repairWith that said, since our position remains unchanged, we have reclosed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Team Manager, Regulatory Complaints Direct Line: *** Email: ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - *** A *** Dear Ms***: We have completed our investigation of Mr***’s complaint regarding her washer We had a senior service technician replace
the lid lock and according to Ms*** on May 12, the washer is working fineWe understand that the ***’s are experiencing some shacking from the washer but it is our understanding that the washer is located in a mobile home and not on a solid concrete foundationIt is important to note that a standard top loading washer can typically spin up to RPMs while in useIf the washer is located on a second floor or a mobile home the energy developed by these speeds will be felt more than if the washer is located on a solid foundationSince it is our understanding that the washer is working as designed and we have explained why the ***’s are experiencing the vibration from the washer we have closed our case We apologize to the ***’s on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** L*** Regulatory Complaint Specialist Sears Holdings Corporation *** direct ***.L.***@searshc.com
Complaint: ***
I am rejecting this response because:I did physically go to the store. They checked the inventory and the tires were in inventory. They told me they could not put them on my truck until sears.com pushed the paperwork through. I informed sears.com they made need an inventory adjustment, yet they said I must wait 48hours. After about 96hours I had to cancel my order. The tires are still there and nobody has adjusted the inventory...i'm assuming since nobody notified me. This whole mess caused me to miss a sale with national tire and battery that had a buy get free tire sale in my sized and style. Now that the sales are gone, it is going to cost me $200-$more that I cannot afford at this time, so, I'm driving on bald tires thanks to sears.com
Sincerely,
Kenneth ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kimberly S***
Hello,After filing the original complaint, I did some research and found out that I could return my online order at the store, with no extra feesThe situation has been taken care of already.Jason ***
Complaint: ***
I am rejecting this response because: this is addressed to someone else and in someone elses name It also references a treadmill and I filed a complaint regarding a patio set thanks
Sincerely,
Oscar ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 3,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ***
Dear Ms***
We have not fully completed our investigation of Mr*** complaint regarding his dissatisfaction with customer service he
received when he attempted to have a warranty alignment performed on his vehicle
We apologize for the delay in responding to this complaintWe contacted Mr*** and he confirmed that the warranty alignment was not performed when he returned to the auto centerMr*** stated that when he called to report the alignment issue he was asked to return around pm and they would work on the alignmentMr*** stated that he made it clear that he would not be available until or pm that dayMr*** confirmed that he called prior to arrival and was not informed that he would have a hour waitMr*** stated that he was upset that a manager told him that due to a special event, Friends and Family Night, they were extremely busy and those customers would be assisted firstMr*** stated that he was previously employed at this auto center and knows that this is unacceptableMr*** mentioned that he has not returned to have his vehicle realignedMr*** stated that he is only available to return on weekends and the auto center does not accept appointments on weekendsTherefore, Mr*** requested that we make an exception and that the auto center schedule a weekend appointment for his alignment
We forwarded this matter to Auto Center Manager *** *** for assistance and are currently awaiting his responseWe are committed to providing a fair and equitable resolution and ask that Mr*** allow us ten business days to come to a decisionIn the interim, should Mr*** have any questions, he may contact me directly at ***
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Gary ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10997318, and find that this resolution is satisfactory to meThough it took a lot of my time and frustration to get this resolvedThey should change the way they have there customer service team help peopleIt is very hard to get anywhere with them, it took me weeks to get this resolvedI had to call every to days to keep pushing for helpThis would have been solved within minutes with AmazonI should never get to the point where I have to go to the Revdex.com for help!
Sincerely,
Rebecca ***
June 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Carrepair Upon
receiving Ms*** complaint, we contacted CarSupervisor Steven *** for assistance. After reviewing Ms*** service order, Mr*** advised that he would not be waiving the diagnostic fee for Ms*** According to the technician, the lawn mower was overfilled with oil, the carburetor needed to be cleaned and the spark plug was fouled due to the oil. None of these issues are covered under the manufacturer’s warranty. While Ms*** has threatened legal action, our decision will not waiver. If Ms*** intends to pick up her lawn mower, she will need to pay the diagnostic fee As to Ms*** request for a refund of her lawn mower, we are unable to honor that request either. Ms*** purchased her lawn mower months ago and according to Sears’ Return Policy, she had days to return the lawn mower for either a refund or an exchange. Due to the amount of time that has passed since she purchased the lawn mower, and because she did not maintain the unit properly, no accommodations are warranted. As this decision is final, we have closed our file We appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** - George *** Dear Ms***: We have not fully completed our investigation of Mr*** ‘complaint regarding the service for his tractor We are currently waiting information from the service unit regarding the service for Mr*** lawn tractor We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation ***-***-*** direct Vanessa.L.***@searshc.com