August 29, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Gary *** - # *** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding his refrigerator and dishwasher
First, we would like to apologize to Mr*** for failing his expectations in regard to his refrigerator and dishwasherWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Upon reviewing Mr***’s complaint and the notes in his service orders, my office authorized Mr*** $under his Service Smart Agreement (SSA) towards a new refrigerator from Sears. We subsequently spoke with Mr*** and found that he had purchased a new refrigerator outright. Fortunately, the store agreed to re-ring the transaction and refund Mr*** $500.00, the amount he was authorized. Additionally, we processed a sales adjustment for $as compensation for any inconvenience this situation may have caused Mr***. Lastly, we processed a check request for $to reimburse Mr*** for food loss As to the dishwasher, we scheduled an appointment to have the unit examined. A Sears technician diagnosed the dishwasher on August 25, 2016, and subsequently replaced the control board; completing the repair. Mr*** was not charged for this repair as the dishwasher carries a Master Protection Agreement (MPA). With that said, since we have addressed Mr***’s concerns regarding his refrigerator and dishwasher, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
July 22,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his
allegation that his vehicle was damaged during his recent visit to one of our auto centers
Due to the nature of Mr*** concerns, we opened a claim with *** our third-party claims adjusterIf Mr*** has any questions regarding his claim, he can contact *** *** his claims examiner, at *** and reference claim number ***. As clarification, once the claimant has been assigned a claim number through *** they provide an official response representing Sears. *** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer’s claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon *** actions; their decision on any claim is final. In the interim, since Mr*** issue is being handled through a standardized claim process with *** and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
*
Nita ***s
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Clayton * *** #945***
Dear Ms***s:
We have completed the investigation of Mr*** rebuttal regarding Sears
Over the last two days I have worked with Sears Delivery Solutions and Mr*** to resolve his complaint to his satisfactionThe following concessions have been offered and accepted by Mr***
Mr*** has a $Sears store credit to be used to replace his refrigerator, the credit is noted under his phone number ending in
Mr*** will be receiving a $Sears electronic gift card, the aforementioned gift card should be received within the next business days
Once Mr*** new refrigerator has been delivered to his home, Sears will provide him with a 30% sales adjustment which will be credited to the form of payment used to complete the purchase
Moving forward, Mr*** has my email address and my direct office phone number and I ask that he contact me if I can be of any further assistanceAt this time, since it is my understanding that Mr*** is satisfied with concessions noted, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
November 3, 2015*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** * *** * *** *** *** ***We have completed our investigation of MsPorter’s complaint regarding installing the chains on her lawn tractorOn receiving *** ***
complaint we reached out to her local Sears storeAlthough Sears normally does not install chains onto a lawn tractor, *** ***r the local Sears store manager did confirm the offer was made to *** *** at the time of the purchaseThe store manager has not been successful in contacting *** *** so that she is not charged for this serviceSeveral messages were left at her contact number of *** with a call back number directly to the store manager’s phone of ***If *** *** would still like to have the chains put on her tractor she will need to contact the store manager to have this completedIn the interim, we will consider *** *** matter closed, pending her response.We apologize to *** *** *n behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** ** *** *** *** *** *** ***
March 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding her refrigerator repair
It is regrettable that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her refrigeratorWe value Ms***s patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsAdditionally, we would like to assure Ms*** that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms*** Upon researching Ms*** complaint, we found that she was assisted by our escalated customer service group, Executive Member Services (EMS). EMS attempted to obtain sooner service for Ms*** but our Routing department was unable to move up her repairWith that said, the repair to her refrigerator was completed on March 8, 2017, with the installation of compressor, evaporator, valve kit and inverter. Additionally, our records show that Ms*** was sent a $food loss check on February 10, 2017, by our Protection Agreement department. Lastly, due to the delay in repair, Ms*** was offered reimbursement for a rental refrigerator, but she was unable to accept the offer due to space restrictions in her home. In summary, since we have documented Ms*** concerns with the repair process and we have confirmed that the repair to her refrigerator has been completed, albeit later than expected, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael Y***
August 30, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: George *** *** - # *** Dear Ms***: We have completed the investigation of Mr***’s rebuttal to our previous response Our records show that Mr*** was provided with a maintenance check on his dryer. There is no detailed receipt to be provided; however, we have included a screen shot of the service order showing what was done, a copy of the job code screen, and a copy of the monetary screen Customer : *** *** Mdse code: *** Service order # : *** Technician ID : *** Call date : 08/17/ Call code : 30 Description : CC COMPLETE - ONSITE Arrival time : 11:29 End time : 11: Reschedule date : Reschedule from : Reschedule to : Product reading : Technician's : NOTES: PM CHECK comments : --------------------------------------------------------------------------------...⇄ Customer : *** *** Mdse code: *** Service order # : *** Job Code Job Code Description Call Date Price Code Rel 95102U PM Add On, Tech (CC only) 17 42.50 CC R --------------------------------------------------------------------------------...⇄ Customer : *** *** Coverage : CC Customer Charge Service order # : *** Parts Service Additional info Ref No: ------------------- Subtotal 0.00 42.50 Prepaid : Disc 57 (% ) 0.00 0.00 Adjustment : Coupon (% ) 0.00 Associate (% ) 0.00 Net 0.00 42.50 Allowance: Tax 0.00 3.51 Tax Exempt # Pre-paid amount Grand total 0.00 46.01 Total Payment VI Acct XXXXXXXXXXXX*** Exp Auth 07848C Amount Payment Acct Exp Auth Amount There is no further information we can provide in addition to the sales receipt he was previously sent. With that said, we have closed our file Again, appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: I have not received a refund for the remaining amount owed me totaling $that Sears says was paid on November with check number ***weeks should be sufficient time for the mail service to deliver it if the check was mailed
Sincerely,
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: David M *** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding a refrigerator purchased from Sears OutletAngel ***, Assistant Store
Manager of the Hendersonville Sears Outlet provided the following response: A refrigerator has been identified and has been picked up from the souring location and is expected to be delivered to Mr***’s home on approximately September 30, If I can be of any additional assistance to Mr***, he can reach me at ***-***-*** or via email at Angela.***@shos.comSince we have confirmed that a new refrigerator has been ordered and is being shipped to Mr***, we ask that this complaint be closed pending additional contactWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
May 8,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ***
Dear Ms***
We have completed our investigation of Ms* *** complaint regarding her vacuum cleaner repair service
Upon receipt of Ms* *** complaint we reached out to our carry in repair service and found that her vacuum had been repaired but was unfortunately lost in transit back to the storeWe have moved forward with a replacement for Ms***I have contacted Ms*** and informed her of the replacement process as well as provided her with my direct contact number if she needs further assistanceSince we have replaced Ms* *** lost vacuum cleaner and this resolution was accepted by her we have closed our case
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***
September 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Jose D*** Dear ***
*** We have completed the investigation of MrD*** complaint regarding his camera We have spoken with MrD*** and his requested resolution was granted; therefore, we have closed our fileWe apologize to MrD*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation ***
July 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Home Services First, we would
like to apologize to Mr*** for failing his expectations in regard to the repair of his washer. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr***. According to our records, the technician was running late on July 6, 2016, and unfortunately, could not reach Mr***; therefore, the call was rescheduled Upon receiving Mr*** complaint on July 7, 2016, we contacted *** *** with *** for assistance Ms*** immediately contacted our Routing department to confirm that Mr*** was on the route for July 8, 2016. On the day of service, a Sears technician arrived at Mr*** home around 4:30pm and examined the washer. He found that the water inlet filter was clogged with water softener resin. He was able to clear the blockage and complete the repair With that said, since we have documented Mr*** concerns with the repair process and completed the service to his washer, albeit later than expected, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
July 16,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: 94*** - Garrett ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding the alleged damage that was done to his residence upon the
delivery and install of his purchased appliances
After reviewing Mr***'s complaint, we contacted our third party vendor Borders and were informed that Mr*** claim was settled for $check that was processed on June Since Mr*** received his requested resolution, we have closed our files
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Specialist, regulatory complaints
sears holdings corporation
O: 512.***
F: 512.***
imx integrated member experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Michele S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** * ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorMichael ***, A&E Factory Service,
Technical Manager provided the following response: On January 6, 2017, a technician was dispatched to Mr*** home to install a previously ordered compressorThe repairs were completed shortly after 5pmPrior to the technician leaving the home he cycled the unit, the compressor came on and the unit started cookingAfter the service call was completed Mr*** purchased a one year Master Protection Agreement that will expire on January 6, If I can be of any additional assistance to Mr*** he can reach me at *** Since we have noted the completion of the repairs to Mr*** refrigerator, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is my only option, the reason they were not able to find the product is most likely because the Web page error had been corrected, but we had proof of thisI fully understand that there are time with Web pages at vendors sites, but it seem to quite common at Sears. The reason I logged the complaint is because this has happen to me multiple times, and the response from Sears, has already been less then customer friendly.For years I have always thought highly of Sears, but my opinion is has drastically changed, not just because I did not get the product for the price advertized, but there over all attitude towards to the customer to at least offer some type of resolution to make both parties happyThey have a black and white, text book type responses.My only solution is cease ever shopping at Sears again, as there are too many options with better customer service, willing to take the extra effort to retain customers
Sincerely,
*** ***
August 24,
Revdex.com
Attn: Nita ***
North Wabash Ave- Ste
Chicago, IL
Our File No: 18***
Revdex.com File No: 945***/***
Via: Revdex.com website
Dear Ms***,
This letter serves to confirm that Sears Home Improvement Products (SHIP) has performed all repairs needed Ms*** has contacted me to let me know she is satisfied with the results and we have addressed her concerns
As there are no other issues to be addressed, we respectfully request that you close your fileOn behalf of SHIP, please know that we value Ms*** as a customer and appreciate her patronageIf you have any questions or concerns, please contact me directly at 407-*** or via email at Liz.***@searshomepro.com
Sincerely,
Liz ***
SHIP/HI Regulatory Complaint Specialist
cc: MsCynthia ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I accept their apology, and am willing to give them another opportunity I must say that the repair technicians who arrived to do the repair were great They could not apologize enough for the way the issue was handled, and gave me ideas as to how to get quicker service in the future It appears that they have cut their staff by a number of people, and service is considerably slower than previously Thank you for investigating this, I appreciate the time you gave me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
August 29, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Gary *** - # *** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding his refrigerator and dishwasher
First, we would like to apologize to Mr*** for failing his expectations in regard to his refrigerator and dishwasherWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Upon reviewing Mr***’s complaint and the notes in his service orders, my office authorized Mr*** $under his Service Smart Agreement (SSA) towards a new refrigerator from Sears. We subsequently spoke with Mr*** and found that he had purchased a new refrigerator outright. Fortunately, the store agreed to re-ring the transaction and refund Mr*** $500.00, the amount he was authorized. Additionally, we processed a sales adjustment for $as compensation for any inconvenience this situation may have caused Mr***. Lastly, we processed a check request for $to reimburse Mr*** for food loss As to the dishwasher, we scheduled an appointment to have the unit examined. A Sears technician diagnosed the dishwasher on August 25, 2016, and subsequently replaced the control board; completing the repair. Mr*** was not charged for this repair as the dishwasher carries a Master Protection Agreement (MPA). With that said, since we have addressed Mr***’s concerns regarding his refrigerator and dishwasher, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
July 22,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his
allegation that his vehicle was damaged during his recent visit to one of our auto centers
Due to the nature of Mr*** concerns, we opened a claim with *** our third-party claims adjusterIf Mr*** has any questions regarding his claim, he can contact *** *** his claims examiner, at *** and reference claim number ***. As clarification, once the claimant has been assigned a claim number through *** they provide an official response representing Sears. *** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer’s claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon *** actions; their decision on any claim is final. In the interim, since Mr*** issue is being handled through a standardized claim process with *** and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
*
Nita ***s
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Clayton * *** #945***
Dear Ms***s:
We have completed the investigation of Mr*** rebuttal regarding Sears
Over the last two days I have worked with Sears Delivery Solutions and Mr*** to resolve his complaint to his satisfactionThe following concessions have been offered and accepted by Mr***
Mr*** has a $Sears store credit to be used to replace his refrigerator, the credit is noted under his phone number ending in
Mr*** will be receiving a $Sears electronic gift card, the aforementioned gift card should be received within the next business days
Once Mr*** new refrigerator has been delivered to his home, Sears will provide him with a 30% sales adjustment which will be credited to the form of payment used to complete the purchase
Moving forward, Mr*** has my email address and my direct office phone number and I ask that he contact me if I can be of any further assistanceAt this time, since it is my understanding that Mr*** is satisfied with concessions noted, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
November 3, 2015*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** * *** * *** *** *** ***We have completed our investigation of MsPorter’s complaint regarding installing the chains on her lawn tractorOn receiving *** ***
complaint we reached out to her local Sears storeAlthough Sears normally does not install chains onto a lawn tractor, *** ***r the local Sears store manager did confirm the offer was made to *** *** at the time of the purchaseThe store manager has not been successful in contacting *** *** so that she is not charged for this serviceSeveral messages were left at her contact number of *** with a call back number directly to the store manager’s phone of ***If *** *** would still like to have the chains put on her tractor she will need to contact the store manager to have this completedIn the interim, we will consider *** *** matter closed, pending her response.We apologize to *** *** *n behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,*** ** *** *** *** *** *** ***
March 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding her refrigerator repair
It is regrettable that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her refrigeratorWe value Ms***s patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsAdditionally, we would like to assure Ms*** that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms*** Upon researching Ms*** complaint, we found that she was assisted by our escalated customer service group, Executive Member Services (EMS). EMS attempted to obtain sooner service for Ms*** but our Routing department was unable to move up her repairWith that said, the repair to her refrigerator was completed on March 8, 2017, with the installation of compressor, evaporator, valve kit and inverter. Additionally, our records show that Ms*** was sent a $food loss check on February 10, 2017, by our Protection Agreement department. Lastly, due to the delay in repair, Ms*** was offered reimbursement for a rental refrigerator, but she was unable to accept the offer due to space restrictions in her home. In summary, since we have documented Ms*** concerns with the repair process and we have confirmed that the repair to her refrigerator has been completed, albeit later than expected, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael Y***
August 30, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: George *** *** - # *** Dear Ms***: We have completed the investigation of Mr***’s rebuttal to our previous response Our records show that Mr*** was provided with a maintenance check on his dryer. There is no detailed receipt to be provided; however, we have included a screen shot of the service order showing what was done, a copy of the job code screen, and a copy of the monetary screen Customer : *** *** Mdse code: *** Service order # : *** Technician ID : *** Call date : 08/17/ Call code : 30 Description : CC COMPLETE - ONSITE Arrival time : 11:29 End time : 11: Reschedule date : Reschedule from : Reschedule to : Product reading : Technician's : NOTES: PM CHECK comments : --------------------------------------------------------------------------------...⇄ Customer : *** *** Mdse code: *** Service order # : *** Job Code Job Code Description Call Date Price Code Rel 95102U PM Add On, Tech (CC only) 17 42.50 CC R --------------------------------------------------------------------------------...⇄ Customer : *** *** Coverage : CC Customer Charge Service order # : *** Parts Service Additional info Ref No: ------------------- Subtotal 0.00 42.50 Prepaid : Disc 57 (% ) 0.00 0.00 Adjustment : Coupon (% ) 0.00 Associate (% ) 0.00 Net 0.00 42.50 Allowance: Tax 0.00 3.51 Tax Exempt # Pre-paid amount Grand total 0.00 46.01 Total Payment VI Acct XXXXXXXXXXXX*** Exp Auth 07848C Amount Payment Acct Exp Auth Amount There is no further information we can provide in addition to the sales receipt he was previously sent. With that said, we have closed our file Again, appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: I have not received a refund for the remaining amount owed me totaling $that Sears says was paid on November with check number ***weeks should be sufficient time for the mail service to deliver it if the check was mailed
Sincerely,
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: David M *** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding a refrigerator purchased from Sears OutletAngel ***, Assistant Store
Manager of the Hendersonville Sears Outlet provided the following response: A refrigerator has been identified and has been picked up from the souring location and is expected to be delivered to Mr***’s home on approximately September 30, If I can be of any additional assistance to Mr***, he can reach me at ***-***-*** or via email at Angela.***@shos.comSince we have confirmed that a new refrigerator has been ordered and is being shipped to Mr***, we ask that this complaint be closed pending additional contactWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
May 8,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ***
Dear Ms***
We have completed our investigation of Ms* *** complaint regarding her vacuum cleaner repair service
Upon receipt of Ms* *** complaint we reached out to our carry in repair service and found that her vacuum had been repaired but was unfortunately lost in transit back to the storeWe have moved forward with a replacement for Ms***I have contacted Ms*** and informed her of the replacement process as well as provided her with my direct contact number if she needs further assistanceSince we have replaced Ms* *** lost vacuum cleaner and this resolution was accepted by her we have closed our case
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***
September 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Jose D*** Dear ***
*** We have completed the investigation of MrD*** complaint regarding his camera We have spoken with MrD*** and his requested resolution was granted; therefore, we have closed our fileWe apologize to MrD*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation ***
July 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding Sears Home Services First, we would
like to apologize to Mr*** for failing his expectations in regard to the repair of his washer. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr***. According to our records, the technician was running late on July 6, 2016, and unfortunately, could not reach Mr***; therefore, the call was rescheduled Upon receiving Mr*** complaint on July 7, 2016, we contacted *** *** with *** for assistance Ms*** immediately contacted our Routing department to confirm that Mr*** was on the route for July 8, 2016. On the day of service, a Sears technician arrived at Mr*** home around 4:30pm and examined the washer. He found that the water inlet filter was clogged with water softener resin. He was able to clear the blockage and complete the repair With that said, since we have documented Mr*** concerns with the repair process and completed the service to his washer, albeit later than expected, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
July 16,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: 94*** - Garrett ***
Dear Ms***:
We have completed the investigation of Mr***'s complaint regarding the alleged damage that was done to his residence upon the
delivery and install of his purchased appliances
After reviewing Mr***'s complaint, we contacted our third party vendor Borders and were informed that Mr*** claim was settled for $check that was processed on June Since Mr*** received his requested resolution, we have closed our files
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
Regulatory Specialist, regulatory complaints
sears holdings corporation
O: 512.***
F: 512.***
imx integrated member experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Michele S***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** * ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorMichael ***, A&E Factory Service,
Technical Manager provided the following response: On January 6, 2017, a technician was dispatched to Mr*** home to install a previously ordered compressorThe repairs were completed shortly after 5pmPrior to the technician leaving the home he cycled the unit, the compressor came on and the unit started cookingAfter the service call was completed Mr*** purchased a one year Master Protection Agreement that will expire on January 6, If I can be of any additional assistance to Mr*** he can reach me at *** Since we have noted the completion of the repairs to Mr*** refrigerator, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is my only option, the reason they were not able to find the product is most likely because the Web page error had been corrected, but we had proof of thisI fully understand that there are time with Web pages at vendors sites, but it seem to quite common at Sears. The reason I logged the complaint is because this has happen to me multiple times, and the response from Sears, has already been less then customer friendly.For years I have always thought highly of Sears, but my opinion is has drastically changed, not just because I did not get the product for the price advertized, but there over all attitude towards to the customer to at least offer some type of resolution to make both parties happyThey have a black and white, text book type responses.My only solution is cease ever shopping at Sears again, as there are too many options with better customer service, willing to take the extra effort to retain customers
Sincerely,
*** ***
August 24,
Revdex.com
Attn: Nita ***
North Wabash Ave- Ste
Chicago, IL
Our File No: 18***
Revdex.com File No: 945***/***
Via: Revdex.com website
Dear Ms***,
This letter serves to confirm that Sears Home Improvement Products (SHIP) has performed all repairs needed Ms*** has contacted me to let me know she is satisfied with the results and we have addressed her concerns
As there are no other issues to be addressed, we respectfully request that you close your fileOn behalf of SHIP, please know that we value Ms*** as a customer and appreciate her patronageIf you have any questions or concerns, please contact me directly at 407-*** or via email at Liz.***@searshomepro.com
Sincerely,
Liz ***
SHIP/HI Regulatory Complaint Specialist
cc: MsCynthia ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I accept their apology, and am willing to give them another opportunity I must say that the repair technicians who arrived to do the repair were great They could not apologize enough for the way the issue was handled, and gave me ideas as to how to get quicker service in the future It appears that they have cut their staff by a number of people, and service is considerably slower than previously Thank you for investigating this, I appreciate the time you gave me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***