Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** # *** Dear Ms***: We have completed the investigation of Ms***’s complaint charges incurred when she had repairs to her refrigerator compelledWe have
submitted a refund request to our accounting center requesting that Ms*** be refunded in full for the repairs to her refrigeratorTypically a credit to a credit card will post to the account within 5-days of the request In the event Ms*** has any additional concerns, I ask that she contact me directly at ***.***@searshc.com We apologize to Ms*** for the inconvenience noted in her complaint and ask that this complaint be closed pending further contactWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
January 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Mr*** rebuttal to our previous response After receiving Mr*** follconcerns, another appointment was scheduled. On January 4, 2017, the technician examined the refrigerator and found no leaks; however, the unit was in a deep vacuum state. He replaced the drier and recharged the system. Additionally, another appointment has been tentatively scheduled for January 10, 2017, as a precaution, in case the cooling issue returns. In the interim, since we are actively working with Mr*** to provide a lasting repair for his refrigerator, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Linda ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint and the business is lying!I have not revived any communication from any one from Sears nor any offer of refundIf they have contacted me they would know I am a man and they would stop calling me Ms ***.If I don't get a refund check I will reopen this complaintThey really are bad business people that should stick with flipping burgers instead of dealing with the public
Sincerely,
*** ***
Complaint* ***
I am rejecting this response because: To date I have not received ANY response directly from Sears.com or the multiple chats/phone calls/feedback requests. I received ONLY an email that the washer had finally arrived, NO message indicating that the dryer was present. Thankfully upon arriving on December 16th to pick up the washer I had a truck large enough to pick up both. On top of this even prior to December 9th I received multiple emails asking me to rate and review items that I had yet to receive and TWO separate calls asking me to extend a warranty on items I had still not received. I find it appalling that ONLY did you find time to respond days after my items were picked up with no one ever over the course of my hours plus trying to get an answer having any clue where my items were
Sincerely,
*** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding the service on his refrigerator Our service technician
found that Mr*** had a sealed system leak and a replacement was processed with delivery on May 8, Since the refrigerator was replaced we have closed our file We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
October 6,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Melissa ***
Dear Ms
***:
We have completed our investigation of Ms***'s complaint regarding her weed eater
The store has processed a full refund for the weed eater as well as refunded Ms*** the purchase of the weed eater spool she purchased as wellThe refunds will show as two transactions both processed on September 28, One for $and one for $11.34; both refunds will appear on her Master Card ending in If Ms*** is still in need of assistance she can contact the store manager, Frank *** directly at ***Since it is our understanding that the resolution provided was acceptable to Ms*** and we have made her whole in this we have closed our case
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
***direct
Vanessa***@searshc.com
Complaint: ***
I am rejecting this response because:The tenant, MrC*** has informed me that hehad already or was going to schedule theappointment for the installation of the logicboard in the immediate future.
Sincerely,
Susan G***
Contact Name and Title: MELISSA ***
October 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Hank *** - #
Dear Ms***:
We have completed our investigation Mr***'s complaint regarding his dissatisfaction with
Sears Home Services
First, we would like to apologize to Ms*** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***'s concerns to the District Service Manager and Routing Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Mr***'s complaint, so that future problems can be avertedOn October 20, 2015, the technician returned to Mr***'s home to install a new control board and reconnect the condenser fan wiresOnce the repair was completed, the refrigerator was tested and found to be operating properlyAgain, we sincerely regret any inconvenience Mr*** may have experienced due to the delay in repairing his refrigeratorWith that said, since we have completed the repair to Mr***' refrigerator, albeit later than expected, and documented his concerns with the repair process, we *** to have this matter closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
January 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal We have spoken with Mr*** regarding his rebuttalIn the interest of resolving this matter amicably, we offered to provide him with a $credit and to send him two keys free of charge, which he accepted As such, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Marcus C***
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a call from the executive officeThe issue was 100% resolved well above what I had expectedThank you for your support
Complaint: ***
I am rejecting this response because: They have been trying to fix this problem ever since I purchased the mowerThey did make some adjustments on the 15th of September, but it still makes the same noiseSo they have not fixed the problemThe repair said the transmission did not have a cover on it, as that was one of the problems they had with this type of mowerWell when he was putting the cover on the transmission he broke the cover in halfHe put it on anyway and said it should be okay, what kind of repair was thatI believe when you repair something you brake a part, you don't put it on, you get another one and replace the broken oneThey also mentioned in there response about being out of the date for returnThey are saying within daysThey were trying to repair it days after I purchased it and still have not fixed the problemIt has been going on for almost years nowI am pretty sure days after purchase qualifies for the day program.I found a friend of mine that has the same mower and his does not make the noise mine doesHe said he has never had a problem with hisSo you tell me what is the problemI have a mower that is defective and Sears does not want to back it up and it has been defective ever since I bought it.I know if they don't refund my money, I promise I will never buy another thing from Sears and another promise, I am a Manager of a store and I deal with about customers week and I will be sure to let them know about my problem.Thank YouBrandon M***
Sincerely,
*** ***
Nita ***Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL 60611 Re: Robin *** *** Dear Ms***: We have completed the investigation of Ms*** complaint regarding a washer purchased from Sears.Gustavo ***, manager of the North Riverside Sears
provided the following response: MsOjeda has received a new washer and as a gesture of good customer service we have provided her with a $Sears gift cardIf I can be of any further assistance to Ms* ***, she can reach me at (708) 588-Ext ***At this time, since it is my understanding that Ms*** is satisfied with the actions taken to resolve her concerns, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,Adam ***Regulatory Claims SpecialistSears Holdings CorporationAdam.***@searshc.com
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Reta H*** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Auto CenterJoseph Torres, Assistant Manager of the St
Petersburg Sears Auto Center, provided the following response: When Mr***’s vehicle was in the Auto Center, we used 5w-synthetic oil as called for by Nissan, the manufacture of the vehicleThe incorrect oil was not added into the engine of the vehicleThe plastic clips that hold down the battery were missing when the vehicle was presented at the Auto CenterWe did order a lug nut to replace the missing one; it was new and did not match the other lug nuts that are close to years oldIf Mr*** has any questions or concerns, I ask that he call me at 727-341-In closing we did not put the incorrect oil into Mr***’s vehicle, we ordered the plastic battery clips and replaced the chrome lug nutWe look forward to speaking with Mr***That said we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam Churchin Regulatory Claims Specialist Sears Holdings Corporation [email protected]
July 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal to the previous response provided regarding her refund We have reviewed Ms*** rebuttal, and we do not find that she has brought any new information to her complaint. We understand that she was dissatisfied with the service she received and can only apologize for any inconvenience she has experiencedIt should be noted that the refund in question was processed on July 6, It normally takes to business days to receive the gift card in the mailTherefore, Ms*** can expect to receive the remaining balance by July 26, Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer’s complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant. In Ms*** case we do apologize that we failed her expectations, but we feel the refund that has been processed is relative to the circumstances We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
July 27, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms* *** We have completed the investigation of Mr*** complaint regarding his battery
First of all, we would like to point out that we have no records in our file to corroborate Mr*** claim that he was promised a refund checkFurthermore, it is not in our policy to send refund checks for battery warranty issuesIf such an offer were to be made, it would be outside of our policy and it would have needed to be documentedWe want to note that Mr*** had only months remaining for his battery warranty; he had been able to use the item for two and a half yearsMr*** would not be entitled to a full refundAs such, we felt a pro-rated refund was sufficient Even though Mr*** purchased his battery for $119.00, we contacted him and offered to provide him with a $gift card, or a $check, but he declined both offersThe amount being offered is at least half of the value of the item, if not more As a final gesture of good will, we are offering to send him his choice of either a$check or an $gift cardShould Mr*** wish to accept, I may be reached during business hours via email at *** This offer is only valid for days from the date of this letter; after that, it will be null and void We apologize to Mr*** and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his dishwasher First, we would
like to apologize to Mr*** for any inconvenience and frustration he may have experienced with Sears Home Services. Although Mr*** dishwasher has not been deemed un-repairable, he has been authorized a replacement for customer satisfaction. After reviewing the features of Mr*** current dishwasher, it was determined that $would provide him with a comparable replacementOn June 16, 2016, *** *** with service unit 8181, spoke with Mr*** and provided him with the authorization amountMr*** is welcome to go to his local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist him. Mr*** will need to provide the telephone number on record, (*** ***, to verify the replacement authorization. The new dishwasher will be delivered at no charge and a basic installation provided; the old unit will be removed as well Furthermore, the Master Protection Agreement (MPA) he carries on his current dishwasher will be transferred to the new unit after delivery With that said, since we are providing Mr*** with the replacement he requested, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: Sears is not standing behind their productI understand the limitations with the warranty being expired, but the item does not work properly and has not since it was purchased
Sincerely,
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** # *** Dear Ms***: We have completed the investigation of Ms***’s complaint charges incurred when she had repairs to her refrigerator compelledWe have
submitted a refund request to our accounting center requesting that Ms*** be refunded in full for the repairs to her refrigeratorTypically a credit to a credit card will post to the account within 5-days of the request In the event Ms*** has any additional concerns, I ask that she contact me directly at ***.***@searshc.com We apologize to Ms*** for the inconvenience noted in her complaint and ask that this complaint be closed pending further contactWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
January 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Mr*** rebuttal to our previous response After receiving Mr*** follconcerns, another appointment was scheduled. On January 4, 2017, the technician examined the refrigerator and found no leaks; however, the unit was in a deep vacuum state. He replaced the drier and recharged the system. Additionally, another appointment has been tentatively scheduled for January 10, 2017, as a precaution, in case the cooling issue returns. In the interim, since we are actively working with Mr*** to provide a lasting repair for his refrigerator, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Linda ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint and the business is lying!I have not revived any communication from any one from Sears nor any offer of refundIf they have contacted me they would know I am a man and they would stop calling me Ms ***.If I don't get a refund check I will reopen this complaintThey really are bad business people that should stick with flipping burgers instead of dealing with the public
Sincerely,
*** ***
Complaint* ***
I am rejecting this response because: To date I have not received ANY response directly from Sears.com or the multiple chats/phone calls/feedback requests. I received ONLY an email that the washer had finally arrived, NO message indicating that the dryer was present. Thankfully upon arriving on December 16th to pick up the washer I had a truck large enough to pick up both. On top of this even prior to December 9th I received multiple emails asking me to rate and review items that I had yet to receive and TWO separate calls asking me to extend a warranty on items I had still not received. I find it appalling that ONLY did you find time to respond days after my items were picked up with no one ever over the course of my hours plus trying to get an answer having any clue where my items were
Sincerely,
*** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding the service on his refrigerator Our service technician
found that Mr*** had a sealed system leak and a replacement was processed with delivery on May 8, Since the refrigerator was replaced we have closed our file We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
October 6,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Melissa ***
Dear Ms
***:
We have completed our investigation of Ms***'s complaint regarding her weed eater
The store has processed a full refund for the weed eater as well as refunded Ms*** the purchase of the weed eater spool she purchased as wellThe refunds will show as two transactions both processed on September 28, One for $and one for $11.34; both refunds will appear on her Master Card ending in If Ms*** is still in need of assistance she can contact the store manager, Frank *** directly at ***Since it is our understanding that the resolution provided was acceptable to Ms*** and we have made her whole in this we have closed our case
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
***direct
Vanessa***@searshc.com
Complaint: ***
I am rejecting this response because:The tenant, MrC*** has informed me that hehad already or was going to schedule theappointment for the installation of the logicboard in the immediate future.
Sincerely,
Susan G***
Contact Name and Title: MELISSA ***
October 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Hank *** - #
Dear Ms***:
We have completed our investigation Mr***'s complaint regarding his dissatisfaction with
Sears Home Services
First, we would like to apologize to Ms*** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***'s concerns to the District Service Manager and Routing Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Mr***'s complaint, so that future problems can be avertedOn October 20, 2015, the technician returned to Mr***'s home to install a new control board and reconnect the condenser fan wiresOnce the repair was completed, the refrigerator was tested and found to be operating properlyAgain, we sincerely regret any inconvenience Mr*** may have experienced due to the delay in repairing his refrigeratorWith that said, since we have completed the repair to Mr***' refrigerator, albeit later than expected, and documented his concerns with the repair process, we *** to have this matter closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
January 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** rebuttal We have spoken with Mr*** regarding his rebuttalIn the interest of resolving this matter amicably, we offered to provide him with a $credit and to send him two keys free of charge, which he accepted As such, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Marcus C***
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a call from the executive officeThe issue was 100% resolved well above what I had expectedThank you for your support
Complaint: ***
I am rejecting this response because: They have been trying to fix this problem ever since I purchased the mowerThey did make some adjustments on the 15th of September, but it still makes the same noiseSo they have not fixed the problemThe repair said the transmission did not have a cover on it, as that was one of the problems they had with this type of mowerWell when he was putting the cover on the transmission he broke the cover in halfHe put it on anyway and said it should be okay, what kind of repair was thatI believe when you repair something you brake a part, you don't put it on, you get another one and replace the broken oneThey also mentioned in there response about being out of the date for returnThey are saying within daysThey were trying to repair it days after I purchased it and still have not fixed the problemIt has been going on for almost years nowI am pretty sure days after purchase qualifies for the day program.I found a friend of mine that has the same mower and his does not make the noise mine doesHe said he has never had a problem with hisSo you tell me what is the problemI have a mower that is defective and Sears does not want to back it up and it has been defective ever since I bought it.I know if they don't refund my money, I promise I will never buy another thing from Sears and another promise, I am a Manager of a store and I deal with about customers week and I will be sure to let them know about my problem.Thank YouBrandon M***
Sincerely,
*** ***
Nita ***Revdex.comNorth Wabash Ave, Ste#2006Chicago, IL 60611 Re: Robin *** *** Dear Ms***: We have completed the investigation of Ms*** complaint regarding a washer purchased from Sears.Gustavo ***, manager of the North Riverside Sears
provided the following response: MsOjeda has received a new washer and as a gesture of good customer service we have provided her with a $Sears gift cardIf I can be of any further assistance to Ms* ***, she can reach me at (708) 588-Ext ***At this time, since it is my understanding that Ms*** is satisfied with the actions taken to resolve her concerns, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,Adam ***Regulatory Claims SpecialistSears Holdings CorporationAdam.***@searshc.com
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Reta H*** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Auto CenterJoseph Torres, Assistant Manager of the St
Petersburg Sears Auto Center, provided the following response: When Mr***’s vehicle was in the Auto Center, we used 5w-synthetic oil as called for by Nissan, the manufacture of the vehicleThe incorrect oil was not added into the engine of the vehicleThe plastic clips that hold down the battery were missing when the vehicle was presented at the Auto CenterWe did order a lug nut to replace the missing one; it was new and did not match the other lug nuts that are close to years oldIf Mr*** has any questions or concerns, I ask that he call me at 727-341-In closing we did not put the incorrect oil into Mr***’s vehicle, we ordered the plastic battery clips and replaced the chrome lug nutWe look forward to speaking with Mr***That said we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam Churchin Regulatory Claims Specialist Sears Holdings Corporation [email protected]
July 12, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal to the previous response provided regarding her refund We have reviewed Ms*** rebuttal, and we do not find that she has brought any new information to her complaint. We understand that she was dissatisfied with the service she received and can only apologize for any inconvenience she has experiencedIt should be noted that the refund in question was processed on July 6, It normally takes to business days to receive the gift card in the mailTherefore, Ms*** can expect to receive the remaining balance by July 26, Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer’s complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant. In Ms*** case we do apologize that we failed her expectations, but we feel the refund that has been processed is relative to the circumstances We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
July 27, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms* *** We have completed the investigation of Mr*** complaint regarding his battery
First of all, we would like to point out that we have no records in our file to corroborate Mr*** claim that he was promised a refund checkFurthermore, it is not in our policy to send refund checks for battery warranty issuesIf such an offer were to be made, it would be outside of our policy and it would have needed to be documentedWe want to note that Mr*** had only months remaining for his battery warranty; he had been able to use the item for two and a half yearsMr*** would not be entitled to a full refundAs such, we felt a pro-rated refund was sufficient Even though Mr*** purchased his battery for $119.00, we contacted him and offered to provide him with a $gift card, or a $check, but he declined both offersThe amount being offered is at least half of the value of the item, if not more As a final gesture of good will, we are offering to send him his choice of either a$check or an $gift cardShould Mr*** wish to accept, I may be reached during business hours via email at *** This offer is only valid for days from the date of this letter; after that, it will be null and void We apologize to Mr*** and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 16, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** ** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his dishwasher First, we would
like to apologize to Mr*** for any inconvenience and frustration he may have experienced with Sears Home Services. Although Mr*** dishwasher has not been deemed un-repairable, he has been authorized a replacement for customer satisfaction. After reviewing the features of Mr*** current dishwasher, it was determined that $would provide him with a comparable replacementOn June 16, 2016, *** *** with service unit 8181, spoke with Mr*** and provided him with the authorization amountMr*** is welcome to go to his local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist him. Mr*** will need to provide the telephone number on record, (*** ***, to verify the replacement authorization. The new dishwasher will be delivered at no charge and a basic installation provided; the old unit will be removed as well Furthermore, the Master Protection Agreement (MPA) he carries on his current dishwasher will be transferred to the new unit after delivery With that said, since we are providing Mr*** with the replacement he requested, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist
Complaint: ***
I am rejecting this response because: Sears is not standing behind their productI understand the limitations with the warranty being expired, but the item does not work properly and has not since it was purchased
Sincerely,
*** ***