Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have received the $points and times I recently spoke with an online customer representative, they were helpful and didn't give me excuses and solved my complaint. Hopefully representatives and their manager will be given authority to make adjustment. Also, did note that recent coupon details did state HOT DEALS did not qualify
Sincerely,
*** ***
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
August 17,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Selim ***
Dear Ms***,
We have completed the investigation of Mr***
complaint regarding his Kmart online orders
After researching the complaint filed, we found that Mr*** had previously been in contact with (SMS) Strategic Member Support team, Sears' escalated complaint departmentSMS assisted in researching the online orders that were cancelled and ensured that a refund was processedAccordingly, the gift cards were refunded and confirmed on August 11, We apologize for any inconvenience Mr*** experiencedSince it is our understanding that the refund has been confirmed with Mr*** and we have noted his concerns, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Kathleen H***
May 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent water filter purchase
and his request to receive the discount according to his Protection Plan It is unfortunate that we failed Mr*** expectations as we value his patronageWe can assure that his concerns with being transferred to several departments have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the complaint filed, and in an attempt to provide a resolution we issued a sales adjustmentA refund of $which is more than double the discount amount he would normally receive, has been issuedFor Mr*** records the sales adjustment receipt number is *** The credit will post to Mr*** *** account ending in *** within to business daysShould Mr*** have any questions, he may contact us via email at ***Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, we have noted Mr*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal regarding a *** dishwasher purchased from SearsMs*** purchased a heavily discounted *** dishwasher that we noted was purchased from Sears on February 25, for $The terms and conditions of the *** warranty call for repair, not replacementAs we stated in our initial correspondence, we stand behind the policy that was explained to Ms*** when she spoke with a member of our customer solutions department, we will provide her with a dollar for dollar store credit to be used to replace the dishwasher, she can continue with service or she can return the dishwasher for a full refundMs*** stated that the technician told her that if the repair is not successful she should ask for a replacementWhat the technician did not know is that the dishwasher was purchased as a clearance item, not a regularly priced item; therefore we reiterate that we will provide a dollar for dollar store credit if Ms*** chooses to exchange itWe would like to know what occurs when the *** technician is dispatched to her homeAs referenced in our initial correspondence, Ms*** can reach me at *** or via email at *** to advise of her decisionSince we have noted our response to Ms*** complaint, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear *** *** We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her refrigerator***
***, Sears Home Services, Customer Advocate provided the following response: Repairs to Ms*** refrigerator have been completedAfter the service call was completed I contacted Ms*** and she informed me that the refrigerator was working as designedAdditionally, after the completion of the repairs, Ms*** purchased a protection agreement from the technicianIf I can be of any additional assistance to Ms***, she can reach me at ***That said, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
August 26, Nita *** Revdex.com North Wabash Ave., Ste#*** Chicago, IL Re: #1***Sheri L***o Dear Ms***: We have completed the
investigation of Ms*** complaint regarding a recent transaction As clarification, the terms of this offer are listed on our site clearly and they note: “Get 10% More than the Cash Savings Back in a Gift Card When You Pay Regular Price Buy at regular price and receive a Sears Gift Card for 10% more than what your cash savings would be (e.g., if $off, you pay regprice but get a gift card for $550)To redeem this offer click the regular price option in Payment Options belowIf you are using a mobile device or if the Payment Options box doesn't display, please place your order through a desktop version of the site using a current, up to date web browser“ Under the pricing, it also says: “Learn about our regular price offer” and then: “Choose the price you want to pay: $xxx.xx Save $xx.xx today Pay this price & save on today's order $xxxx.xx & receive a gift card Pay this price & receive a Sears gift card for 10% more than you will save with the price aboveNot valid with discounts or couponsHow it works: Select this option & place your orderAfter your order is placed, email your salescheck #, first & last name, & telephone number to: *** Please allow up to days for processing.” As illustrated above, if any discounts or coupons were applied to an order, it would be disqualified from this promotion We apologize for any misunderstandingHer purchase had two promotions applied to itOne was for $off of Kenmore appliancesThe other was to save 5% off when a sears card was used as the method of paymentAccordingly, Ms*** purchase did not qualify for this promotion, which is why her request was denied That said, we are willing to provide her with an adjustment to her account equal to the difference she paid between the regular price and the sales price factoring in the aforementioned discountsThis means she would have paid $for the sales priceThe 5% percent discount would have been $off of that and then when you subtract the $coupon, she would have paid $plus percent sales tax ($128.10) which would make it $totalThe difference between these two transaction sis $and we are willing to provide Ms***o with a credit for that amount if she wishes to cancel the return that is currently scheduled for August 31, If not, the return will be completed and she will receive a refund for what she paidIn light of the aforementioned information, we respectfully ask that this matter be considered closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** Tammie.***@searshc.com
November 20, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** *** *** ***We have completed the investigation of *** ***
complaint regarding his recent online order.It is unfortunate that we failed ***
***
expectations and we can understand his frustration with the series of events detailed
in his complaintWe can assure that his concerns have been forwarded to
management for review so that future problems of this nature can be averted
After researching the notes in the order, we found that Sears Online had sent
several email requests to the local Sears Store number *** in Albany, NY with
no resolutionA final attempt was made by telephone on November 11, 2015,
however there was no answerTherefore, Sears Online made the decision to issue
a manual credit on November 12, For *** *** records the refund
receipt number is *** and a credit of $was issued back to his *** account ending in ***We are unable to honor his request for
reimbursement on any interest fees he may have incurredWe apologize again for
any inconvenience *** *** has experiencedIn the interim, since a full
refund has been provided, we respectfully ask to have this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
December 8,
Revdex.com
Attn: *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com Case #: *** *** ***
Via: Revdex.com website
Dear Ms***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP) regarding
your inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer's concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliate
Pursuant to Mr*** window concerns, we have completed the window repairI have spoken with the customer and he is satisfied with the service in addition, provided a gift card for inconveniences and delays as promised by our local manager
At this time, we respectfully request that you close your fileOn behalf of SHIP please know that we value Mr*** as a customer and apologize for any frustrations or inconveniences he might have experiencedIf you have any questions or concerns, please contact me directly at *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc: *** ***
Complaint: ***
I am rejecting this response because: This man was abusive , rude and demandingHe would not tell me his name or company or even let me speak for that matterThis is a very unprofessional company who already knows I had a problem with this rude man and insists that this be their remedyIt is unacceptable What's more I received a letter with this out of state number(not toll free) and every time I called it, it went to voice mailIn addition their employee stole my tool kit from my trunk, which they had no business in, in the first placeI have made a complaint to the county licensing board where they retain a license to be in businessI have not heard from them yet
Sincerely,
Scott L***
Revdex.com, and *** ***
I have reviewed the response made by Sears in reference to complaint ID *** and if t I receive a shipping confirmation from *** (on cc) for a replacement chair, as described, I will close the complaintOtherwise, I will reopen my complaint promptly. *** *** My shipping address is: *** *** ** *** *** *** *** *** *** ** ***The email address where my shipping confirmation should be sent is: *** I appreciate your prompt attention to this, and am eager to resolve this issue after almost a year!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sheri ***
November
5, 2015*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** *** *** *** *** *** ***We have completed our investigation of *** ***
complaint regarding a promotional coupon she had attempted to use,
but was not
able to We first want to assure *** *** that we appreciate her patronage
and also that her feedback will be forwarded to the appropriate partiesWe are
able to trace interactions and see who was involved so that we may follow up
and take action if neededThat said, we have added the $worth of points
*** *** mentions and they should reflect within business daysIn light
of the aforementioned information, we respectfully ask that this matter be considered
closedWe apologize to *** *** and appreciate the opportunity
to address this matterPlease feel free to contact me if you have any further
questions or concerns.Sincerely,*** *** *** *** *** *** ***
Initial Business Response /* (1000, 8, 2015/10/05) */
October 1,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Mr.*** complaint regarding
the pricing of his car battery
As clarification, the promotion Mr*** spoke of specifically noted that it was only valid for online purchasesWhile we realize he said there was some sort of issue and he could not place the order, his order was processed at the store and therefore, the purchase did not qualifyThat said, we can appreciate Mr.*** frustration and we are willing to provide him with a check for the difference between the regular price of $and the discounted price of $plus and additional $to make it $even as a courtesyThis check should arrive within 7-business daysIn light of the aforementioned information, we respectfully ask that this matter be considered closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
(XXX) XXX-XXXX
***@searshc.com
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* * *** * *** *** Dear *** *** We have completed our investigation of Ms*** allegations that her refrigerator was damaged by a Sears’s service technician
It is important to review the history of Ms*** *** refrigerator, model # *** We received a Revdex.com complaint # *** for Ms*** regarding service for her *** refrigerator under the Sears Appliance warranty on May 24, At that time Ms*** complaint stated that she had not been told that under the first day coverage her replacement amount would be $and she was requesting Sears raise the replacement amountWe were able to pull the call and confirmed that this statement was read to her verbatim: “Your Sears Home Warranty program is for a term of one yearIt has a $50,limit per contract year and includes a $trade service fee per claimYour first service call today will be covered up to $maximum for repair or replacementOther than this first service call, your warranty coverage and program benefits under the plan begin days from todayPlease note that if you cancel before the expiration of the first year, you will be charged the regular retail price of the initial service call at the time you cancelThere are some common exclusions such as expendable items like filters, cosmetic parts, and damages due to causes beyond our control, such as hurricanes or earthquakes, or repairs resulting from abuse or accidental damage.” We informed Ms*** at that time that since we were able to confirm she had been correctly informed of the replacement amount of $we would not be raising the replacement amountThe refrigerator was deemed unrepairable due to a sealed system issueNo allegations were made at that time of technician damage On June 9, 2016, days after the purchase of the Sears Appliance Warranty Ms*** contacted Sears again for service and on June 16, she was told that the refrigerator was still unrepairable due to a sealed system leak as she was told on May 13, Ms*** stated that the refrigerator should now be covered under the full Sears Appliance warranty and not the first day restrictionMs*** was informed that since her first service for this refrigerator was done under the first days on May 13, that the replacement amount stands at $No allegations were made at that time of technician damage On October 5, Ms*** contacted Sears Executive Members support services with the complaint that the Sears technician sent on May 13, had damaged her refrigerator and that was why it was not repairableWe sent multiple service technicians out from June to October on five separate service orders to run full test and confirm the diagnosis on earlier visits and to check the refrigerator to see if it was damaged by our service technician on May 13, We could find no evidence of technician damageIn fact we have extensive documentation that the refrigerator has a restriction in the *** lineThis is part of the sealed system and would be undetectable without testing with specific tools and equipment We find it interesting that Ms*** indicates that she had two service technicians “diagnosis” the refrigerator as repairable before calling Sears but that neither one “touched or worked” on the refrigeratorIf true it is highly unlikely that either technician could make an accurate diagnosis of any appliance just by looking at it Since our records show that Ms*** had not used the replacement voucher of $that was originally set up for her in May and although the voucher is good for only days we are happy to reinstate that voucher since we show she still holds the Sears Appliance warrantyMs*** need only contact me directly at *** or via email at *** and I will be happy to reinstate the $replacement voucher for her refrigerator Since we have addressed Ms*** complaint and found her allegations to have no merit we have closed our case We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Nita ***
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Larry ***#
Dear Ms
***:
We have completed the investigation of Mr***'s complaint regarding a laundry center purchased from Sears
Sears Home Services records indicate that the laundry center purchased by Mr*** had a new front panel installed on September 16, Additionally, the Sears in Charlevoix has processed a sales adjustment totaling $51.94, which is expected to post to Mr***'s MasterCard ending in within the next 3-business daysSince we have replaced the front panel and noted the sales adjustment processed at the store, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886627, and find that this resolution is satisfactory to me.
It pleases me to know that Sears continues to be a company that I can trust with all my home appliance needs
Sincerely,
Gregory H ***
I purchased a ring 07/02/that said it was 10k white gold and a1/karat diamond plus warranty totaling$ 1006.24, My finger turned green, Ive been told that the numbers in the ring clarify the ring is silver not gold, its tarnishing flaking, the store says its over days so sorry, It took this
long to turn my finger green, or I would've returned it earlier
December 22,
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* *** ** Dear Ms*** We have completed the investigation of Mr*** complaint
regarding the pricing of a recent purchase Auto Center Manager *** *** provided the following response: As clarification, the pricing for our bulk oil used for oil changes is slightly different than the price for bottled units sold on the shelfHowever, Mr** was provided with an invoice for the pricing and it was signedFurthermore, the package price for our oil change service is clearly disclosedDespite these facts, we appreciate Mr*** business and we offered to provide him with a gift card for the difference in cost or $10.75, as a courtesy and he acceptedShould Mr** have any other concerns, he may contact me (Randy) during business hours at *** *** In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Mr** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have received the $points and times I recently spoke with an online customer representative, they were helpful and didn't give me excuses and solved my complaint. Hopefully representatives and their manager will be given authority to make adjustment. Also, did note that recent coupon details did state HOT DEALS did not qualify
Sincerely,
*** ***
Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
August 17,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: - Selim ***
Dear Ms***,
We have completed the investigation of Mr***
complaint regarding his Kmart online orders
After researching the complaint filed, we found that Mr*** had previously been in contact with (SMS) Strategic Member Support team, Sears' escalated complaint departmentSMS assisted in researching the online orders that were cancelled and ensured that a refund was processedAccordingly, the gift cards were refunded and confirmed on August 11, We apologize for any inconvenience Mr*** experiencedSince it is our understanding that the refund has been confirmed with Mr*** and we have noted his concerns, we respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Kathleen H***
May 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his recent water filter purchase
and his request to receive the discount according to his Protection Plan It is unfortunate that we failed Mr*** expectations as we value his patronageWe can assure that his concerns with being transferred to several departments have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the complaint filed, and in an attempt to provide a resolution we issued a sales adjustmentA refund of $which is more than double the discount amount he would normally receive, has been issuedFor Mr*** records the sales adjustment receipt number is *** The credit will post to Mr*** *** account ending in *** within to business daysShould Mr*** have any questions, he may contact us via email at ***Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with the type of customer service that we have built our reputation uponIn the interim, we have noted Mr*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal regarding a *** dishwasher purchased from SearsMs*** purchased a heavily discounted *** dishwasher that we noted was purchased from Sears on February 25, for $The terms and conditions of the *** warranty call for repair, not replacementAs we stated in our initial correspondence, we stand behind the policy that was explained to Ms*** when she spoke with a member of our customer solutions department, we will provide her with a dollar for dollar store credit to be used to replace the dishwasher, she can continue with service or she can return the dishwasher for a full refundMs*** stated that the technician told her that if the repair is not successful she should ask for a replacementWhat the technician did not know is that the dishwasher was purchased as a clearance item, not a regularly priced item; therefore we reiterate that we will provide a dollar for dollar store credit if Ms*** chooses to exchange itWe would like to know what occurs when the *** technician is dispatched to her homeAs referenced in our initial correspondence, Ms*** can reach me at *** or via email at *** to advise of her decisionSince we have noted our response to Ms*** complaint, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear *** *** We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her refrigerator***
***, Sears Home Services, Customer Advocate provided the following response: Repairs to Ms*** refrigerator have been completedAfter the service call was completed I contacted Ms*** and she informed me that the refrigerator was working as designedAdditionally, after the completion of the repairs, Ms*** purchased a protection agreement from the technicianIf I can be of any additional assistance to Ms***, she can reach me at ***That said, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
August 26, Nita *** Revdex.com North Wabash Ave., Ste#*** Chicago, IL Re: #1***Sheri L***o Dear Ms***: We have completed the
investigation of Ms*** complaint regarding a recent transaction As clarification, the terms of this offer are listed on our site clearly and they note: “Get 10% More than the Cash Savings Back in a Gift Card When You Pay Regular Price Buy at regular price and receive a Sears Gift Card for 10% more than what your cash savings would be (e.g., if $off, you pay regprice but get a gift card for $550)To redeem this offer click the regular price option in Payment Options belowIf you are using a mobile device or if the Payment Options box doesn't display, please place your order through a desktop version of the site using a current, up to date web browser“ Under the pricing, it also says: “Learn about our regular price offer” and then: “Choose the price you want to pay: $xxx.xx Save $xx.xx today Pay this price & save on today's order $xxxx.xx & receive a gift card Pay this price & receive a Sears gift card for 10% more than you will save with the price aboveNot valid with discounts or couponsHow it works: Select this option & place your orderAfter your order is placed, email your salescheck #, first & last name, & telephone number to: *** Please allow up to days for processing.” As illustrated above, if any discounts or coupons were applied to an order, it would be disqualified from this promotion We apologize for any misunderstandingHer purchase had two promotions applied to itOne was for $off of Kenmore appliancesThe other was to save 5% off when a sears card was used as the method of paymentAccordingly, Ms*** purchase did not qualify for this promotion, which is why her request was denied That said, we are willing to provide her with an adjustment to her account equal to the difference she paid between the regular price and the sales price factoring in the aforementioned discountsThis means she would have paid $for the sales priceThe 5% percent discount would have been $off of that and then when you subtract the $coupon, she would have paid $plus percent sales tax ($128.10) which would make it $totalThe difference between these two transaction sis $and we are willing to provide Ms***o with a credit for that amount if she wishes to cancel the return that is currently scheduled for August 31, If not, the return will be completed and she will receive a refund for what she paidIn light of the aforementioned information, we respectfully ask that this matter be considered closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** Tammie.***@searshc.com
November 20, 2015*** ***Revdex.com North
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** *** *** ***We have completed the investigation of *** ***
complaint regarding his recent online order.It is unfortunate that we failed ***
***
expectations and we can understand his frustration with the series of events detailed
in his complaintWe can assure that his concerns have been forwarded to
management for review so that future problems of this nature can be averted
After researching the notes in the order, we found that Sears Online had sent
several email requests to the local Sears Store number *** in Albany, NY with
no resolutionA final attempt was made by telephone on November 11, 2015,
however there was no answerTherefore, Sears Online made the decision to issue
a manual credit on November 12, For *** *** records the refund
receipt number is *** and a credit of $was issued back to his *** account ending in ***We are unable to honor his request for
reimbursement on any interest fees he may have incurredWe apologize again for
any inconvenience *** *** has experiencedIn the interim, since a full
refund has been provided, we respectfully ask to have this matter closedWe appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concernsSincerely, *** ***Regulatory Complaint SpecialistSears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
December 8,
Revdex.com
Attn: *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com Case #: *** *** ***
Via: Revdex.com website
Dear Ms***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP) regarding
your inquiry concerning the above-referenced fileWe appreciate the opportunity to address the customer's concernSHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliate
Pursuant to Mr*** window concerns, we have completed the window repairI have spoken with the customer and he is satisfied with the service in addition, provided a gift card for inconveniences and delays as promised by our local manager
At this time, we respectfully request that you close your fileOn behalf of SHIP please know that we value Mr*** as a customer and apologize for any frustrations or inconveniences he might have experiencedIf you have any questions or concerns, please contact me directly at *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc: *** ***
Complaint: ***
I am rejecting this response because: This man was abusive , rude and demandingHe would not tell me his name or company or even let me speak for that matterThis is a very unprofessional company who already knows I had a problem with this rude man and insists that this be their remedyIt is unacceptable What's more I received a letter with this out of state number(not toll free) and every time I called it, it went to voice mailIn addition their employee stole my tool kit from my trunk, which they had no business in, in the first placeI have made a complaint to the county licensing board where they retain a license to be in businessI have not heard from them yet
Sincerely,
Scott L***
Revdex.com, and *** ***
I have reviewed the response made by Sears in reference to complaint ID *** and if t I receive a shipping confirmation from *** (on cc) for a replacement chair, as described, I will close the complaintOtherwise, I will reopen my complaint promptly. *** *** My shipping address is: *** *** ** *** *** *** *** *** *** ** ***The email address where my shipping confirmation should be sent is: *** I appreciate your prompt attention to this, and am eager to resolve this issue after almost a year!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Sheri ***
November
5, 2015*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** *** *** *** *** *** ***We have completed our investigation of *** ***
complaint regarding a promotional coupon she had attempted to use,
but was not
able to We first want to assure *** *** that we appreciate her patronage
and also that her feedback will be forwarded to the appropriate partiesWe are
able to trace interactions and see who was involved so that we may follow up
and take action if neededThat said, we have added the $worth of points
*** *** mentions and they should reflect within business daysIn light
of the aforementioned information, we respectfully ask that this matter be considered
closedWe apologize to *** *** and appreciate the opportunity
to address this matterPlease feel free to contact me if you have any further
questions or concerns.Sincerely,*** *** *** *** *** *** ***
Initial Business Response /* (1000, 8, 2015/10/05) */
October 1,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Mr.*** complaint regarding
the pricing of his car battery
As clarification, the promotion Mr*** spoke of specifically noted that it was only valid for online purchasesWhile we realize he said there was some sort of issue and he could not place the order, his order was processed at the store and therefore, the purchase did not qualifyThat said, we can appreciate Mr.*** frustration and we are willing to provide him with a check for the difference between the regular price of $and the discounted price of $plus and additional $to make it $even as a courtesyThis check should arrive within 7-business daysIn light of the aforementioned information, we respectfully ask that this matter be considered closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
(XXX) XXX-XXXX
***@searshc.com
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* * *** * *** *** Dear *** *** We have completed our investigation of Ms*** allegations that her refrigerator was damaged by a Sears’s service technician
It is important to review the history of Ms*** *** refrigerator, model # *** We received a Revdex.com complaint # *** for Ms*** regarding service for her *** refrigerator under the Sears Appliance warranty on May 24, At that time Ms*** complaint stated that she had not been told that under the first day coverage her replacement amount would be $and she was requesting Sears raise the replacement amountWe were able to pull the call and confirmed that this statement was read to her verbatim: “Your Sears Home Warranty program is for a term of one yearIt has a $50,limit per contract year and includes a $trade service fee per claimYour first service call today will be covered up to $maximum for repair or replacementOther than this first service call, your warranty coverage and program benefits under the plan begin days from todayPlease note that if you cancel before the expiration of the first year, you will be charged the regular retail price of the initial service call at the time you cancelThere are some common exclusions such as expendable items like filters, cosmetic parts, and damages due to causes beyond our control, such as hurricanes or earthquakes, or repairs resulting from abuse or accidental damage.” We informed Ms*** at that time that since we were able to confirm she had been correctly informed of the replacement amount of $we would not be raising the replacement amountThe refrigerator was deemed unrepairable due to a sealed system issueNo allegations were made at that time of technician damage On June 9, 2016, days after the purchase of the Sears Appliance Warranty Ms*** contacted Sears again for service and on June 16, she was told that the refrigerator was still unrepairable due to a sealed system leak as she was told on May 13, Ms*** stated that the refrigerator should now be covered under the full Sears Appliance warranty and not the first day restrictionMs*** was informed that since her first service for this refrigerator was done under the first days on May 13, that the replacement amount stands at $No allegations were made at that time of technician damage On October 5, Ms*** contacted Sears Executive Members support services with the complaint that the Sears technician sent on May 13, had damaged her refrigerator and that was why it was not repairableWe sent multiple service technicians out from June to October on five separate service orders to run full test and confirm the diagnosis on earlier visits and to check the refrigerator to see if it was damaged by our service technician on May 13, We could find no evidence of technician damageIn fact we have extensive documentation that the refrigerator has a restriction in the *** lineThis is part of the sealed system and would be undetectable without testing with specific tools and equipment We find it interesting that Ms*** indicates that she had two service technicians “diagnosis” the refrigerator as repairable before calling Sears but that neither one “touched or worked” on the refrigeratorIf true it is highly unlikely that either technician could make an accurate diagnosis of any appliance just by looking at it Since our records show that Ms*** had not used the replacement voucher of $that was originally set up for her in May and although the voucher is good for only days we are happy to reinstate that voucher since we show she still holds the Sears Appliance warrantyMs*** need only contact me directly at *** or via email at *** and I will be happy to reinstate the $replacement voucher for her refrigerator Since we have addressed Ms*** complaint and found her allegations to have no merit we have closed our case We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Nita ***
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Larry ***#
Dear Ms
***:
We have completed the investigation of Mr***'s complaint regarding a laundry center purchased from Sears
Sears Home Services records indicate that the laundry center purchased by Mr*** had a new front panel installed on September 16, Additionally, the Sears in Charlevoix has processed a sales adjustment totaling $51.94, which is expected to post to Mr***'s MasterCard ending in within the next 3-business daysSince we have replaced the front panel and noted the sales adjustment processed at the store, we have closed our file
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886627, and find that this resolution is satisfactory to me.
It pleases me to know that Sears continues to be a company that I can trust with all my home appliance needs
Sincerely,
Gregory H ***
I purchased a ring 07/02/that said it was 10k white gold and a1/karat diamond plus warranty totaling$ 1006.24, My finger turned green, Ive been told that the numbers in the ring clarify the ring is silver not gold, its tarnishing flaking, the store says its over days so sorry, It took this
long to turn my finger green, or I would've returned it earlier
December 22,
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re* *** ** Dear Ms*** We have completed the investigation of Mr*** complaint
regarding the pricing of a recent purchase Auto Center Manager *** *** provided the following response: As clarification, the pricing for our bulk oil used for oil changes is slightly different than the price for bottled units sold on the shelfHowever, Mr** was provided with an invoice for the pricing and it was signedFurthermore, the package price for our oil change service is clearly disclosedDespite these facts, we appreciate Mr*** business and we offered to provide him with a gift card for the difference in cost or $10.75, as a courtesy and he acceptedShould Mr** have any other concerns, he may contact me (Randy) during business hours at *** *** In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Mr** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation