Geico Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your help Regards, [redacted] ***

Dear [redacted] ***,We received your correspondence dated June , 2014, regarding the abovenoted complaintWe have not included any personal identifying information in our response as you requested.After a lapse of coverage, our insured reissued her policy effective January , The electronic payment she used to reissue her payment was subsequently returned with an indication that the payment was stoppedOur Insured subsequently changed her payment plan at geico.com nine times through May , When a customer changes a payment plan, our billing system issues a new payment schedule with futuredated paymentsWe identified that frequently changing her payment plan without making payments allowed our Insured to continue her policy without making payments that would normally be required to continue coverage.On May 13, 2014, we left our Insured a voicemail message requesting that she contact us, so we could discuss her payment plan optionsShe did not return our call, and on May 19, 2014, she changed her payment plan at geico.com againOn May 22, 2014, we restricted our Insureds online policy access due to the frequency of payment plan changes she processed online.On June , 2014, we spoke to our Insured regarding her concernsWe regret that we are unable to restore online access to our Insureds policy at this time due to our concern that her policy is severely in arrears, and that her frequent payment plan changes prevent her policy from cancelling for non-paymentIf our Insured needs service on her policy, we will be happy to assist her via telephone, or she can visit one of our local agents.We trust this information is sufficient to allow you to close your filePlease call [redacted] , Customer Service Director, at ###-###-####, if you have any further questions

May 19, Dear [redacted] ***,I am writing in response to your 5/8/inquiry regarding [redacted] ***s total loss settlement, [redacted] is asking for reimbursement for the full amount of the endorsement on his policy for aftermarket wheels and tires in addition to the total loss settlement for the value of the vehicle [redacted] was informed by GEICO supervisor [redacted] and by GEICO adjuster [redacted] that the policy endorsement of is used to determine the replacement cost to indemnify him when the vehicle is a partial loss (repairable)In the case when the vehicle is a total loss, we list the upgraded wheel type in the vehicle options to determine the value since the endorsement price does not have an impact on the actual cash value of the vehicleThis is also defined on the policy endorsement amendment: Our limit of liability will not exceed the less of the actual cash value of the listed items or the actual case value of the vehicle.”We apologize that [redacted] felt that our adjuster was rude and nasty.” It is never our intent to exhibit anything but fair and respectful serviceThe discussion around the policy terms was to inform [redacted] of how the claim was to be handled and not to upset him in any wayAgain, please accept our apologies.If you have any further questions or require any additional documentation feel free to contact our field manager [redacted] at [redacted] or [redacted] .Sincerely,

April 14, [redacted] Revdex.com KStreet NW, 10th Floor Washington, D.C 20005- Re: File Number: [redacted] Policy Number: [redacted] Complainant: [redacted] Dear ***, This is in response to your April 10, correspondence Our position remains the same in regards to ***’s account balance His account was paid up to date before he requested changes to the policy On February 9, 2014, ** [redacted] added a [redacted] and an additional driver, [redacted] ***, to his policy On February 16, 2104, he removed the [redacted] and on March 5, a bill was issued for $that was due on March 16, ** [redacted] cancelled his policy effective March 14, and as a result, earned premium in the amount of $is due for coverage already provided Again, we are only billing ** [redacted] for the services we provided up to March 14, If other coverage was obtained prior to March 14, 2013, with proof we will review to determine if an adjustment needs to be made on his account Otherwise, we feel we have adequately explained why earned premium is owed Sincerely, [redacted] Assistant Vice President

The discount for advanced defensive driving course is NOT for up to 15%The discount is exactly 15%The discount I am receiving now is the same amount I received for the basic course which is 10% not up to 10% but a flat 10%If my defensive driving discount didn't change at all from basic to advanced course then why would anyone take it! I didn't think insurance companies would discourage people from taking courses by not giving correct discount and trying to find our manipulate their way around it! Not to mention the amount I have been getting isn't even the 10% I was supposed to get for the basic course! The discount for defensive driving can not be applied to what part of the insurance the companies choose to either it is clearly stated as 10% off insurance for basic and 15% for the advancedThere is no up to clause nor does it say only on property liabilityThat would mean a person with full coverage woods be discouraged from taking courses as well by this policy! This is the most laughable worst poorest excuse for a response I have ever heardI can't believe Geico actually thinks this will flyI will put it simply I will get my 15% out take my home and both auto insurance policies elsewhere Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

June 9, 0pt"> Revdex.com Attn: [redacted] K StNW, 10th Floor Washington, D.C 20005- Re: [redacted] Case No [redacted] Dear ***: This is in response to your correspondence received in our Washington, D.CExecutive Offices It was referred to the Dallas, TX Regional Office for a reply On September 26, 2013, GEICO mailed ** [redacted] ’s GEICO Indemnity automobile policy renewal effective October 30, at a six-month premium of $1,(copy enclosed) On December 22, 2013, ** [redacted] spoke with a Customer Service Representative and requested a lower premium On December 23, 2013, ** [redacted] was mailed a GEICO Secure policy, effective December 23, through June 23, 2014, at a six-month premium of $1, At ** [redacted] ’s request, the revised policy did not include Rental Reimbursement coverage (copy enclosed) On May 8, 2014, GEICO mailed ** [redacted] ’s GEICO Secure automobile policy renewal effective June 23, through December 23, at a six-month premium of $1,(copy enclosed) As a courtesy, we have honored ** [redacted] ’s request to retroactively add the Rental Reimbursement coverage effective December 23, ** [redacted] will receive revised paperwork and billing under separate cover reflecting the policy now includes Rental Reimbursement coverage If you need additional information please contact [redacted] by telephone at ###-###-#### from 8:am to 4:pm CST or by email at [redacted] Sincerely, [redacted] Underwriting Manager Enclosures Cc: [redacted] [redacted] [redacted] ** ***

The only satisfactory response is removal of my daughter from the policyAt least now there is public record of the fact that Geico is exploiting our children by adding them without our consent

I was not happy with the way Geico staff treated my incident of last year, I didn't know about it until 2015, when I was shopping around for auto insurance quotesVery heartless pplPlease make sure you read everything when you contact their customers service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:On July 30, 2014, I [redacted] informed John C [redacted] claims adjuster of the whole situation as well as Mattew W [redacted] who came to my home and seen fuel light onI also informed him [redacted] was the last service in November for a ABS ModuleShowed receiptThey called [redacted] & ***It seems instead of resolving the issue they want to prove people as as being dishonestI called [redacted] & [redacted] its not a fuel sensor as GEICO is statingIt is a Fuel Sending Unit that is apart of fuel pump which registers the level of fuel [redacted] is stating upon the vehicle hitting the ground Fuel Sender must of stuck or came off fuel pumpAll GEICO Adjuster/Manager keep talking about is OBDII Reading at 8,miles.None / Any of my warning light has never been on before accidentAfter accident ABS/Fuel Light came on immediately, and I told them thisI'm a valued customer of GEICO who pays my bill on time and they want to pinpoint my integrityThey never even offered to pay half the billThey just stated it wasn't cause by accident so not coveredThats unexceptable Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I call on 5/8/at 9:am nothing is going on I spoke to *** about thisThat payment is still and no adjustment has been made This is what I am dealing with Geico employees not telling the true Also this matter was not done quickly at allI call several time and many days to get this adjusted and they refuse to fix the problemI am dealing with Geico people being rude and hanging up on me including [redacted] *** As I stated [redacted] refuse to adjust this and he refuse to fix the problem and hang up on and told me to call Customer service to regarding this matter [redacted] refuse to adjust anything till I wrote this letter to Revdex.com to get it doneHe ask what I want and told him several times what I want and he said that cant be done.As stated what needs to be done1) Customer service should courtesy and help them with all matters at hand 2) ExOffice people should more professional and deal with matter that at hand that Customer cant resolveDont tell Customer to call Customer service with this problem.It doesnt look good for name brandWhen I call customer service and they cant fix the problem I expect when I call office the executive office that call resolve the issue at hand not sending it back to customer serviceSo as we stand no adjustment has been made and no notes about this on my account Regards, [redacted] ***

April 13, [redacted] Revdex.com S ST NEW 10TH FLOOR WASHINGTON DC 20005- Claim Number: [redacted] Insured: [redacted] Date of Loss: March 23, Complainant: [redacted] File Number: [redacted] Dear Ms [redacted] : We are in receipt of your letter received on April 7, We originally inspected Mr [redacted] ’s [redacted] on March 28, Our adjuster examined the damage to the motorcycle and prepared an estimate for the loss related damage in the amount of $2, On April 4, 2016, GEICO wrote a supplemental estimate for an additional amount of $This supplement was for additional damage found during the repair and includes the repair and refinish for damage to the fuel tank and faringThe damage to the tank and faring were agreed to be repairable with Mr [redacted] ’s repair facility of choice Roanoke Valley [redacted] has not requested supplemental payment for the crash bar or faring bracketsWe advised Mr [redacted] if there are any additional damages found with the repairs, GEICO will review the damageIt is our belief that GEICO’s estimate fulfills our obligation to return the vehicle to its pre-loss condition Thank you for the opportunity to address your inquiryPlease let us know if you need anything further Sincerely, Matt M [redacted] Assistant Vice President Virginia Beach Regional Office GEICO Indemnity Insurance Company NAIC #

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Geico's representative failed to provide the coverage I requested My previous vehicles carried full coverageThere is no vehicle in my possessionGeico is simply passing the buck, and not accepting the error made by their representativeWhen my [redacted] was hit, my full coverage covered all of the damagesI applied for "full coverage" when I took my ex-husband off of the policyGeico is simply justifying the scron their end Regards, [redacted] ***

December 15, [redacted] Revdex.com of Metropolitan Washington DC K Street NW, 10th Floor Washington, DC 20005- Regarding: [redacted] Policy: [redacted] Revdex.com File Number: [redacted] Dear Ms [redacted] : We have received your letter requesting assistance on behalf of [redacted] I welcome the opportunity to respond to her concerns I am sorry to hear about the difficulty Ms [redacted] ’ is experiencing in relation to her auto policy Ms [redacted] ' was insured with us under policy number [redacted] , effective March 12, to November 2, While we have a record of Ms [redacted] contacting us on November 25, 2016, we do not have any records indicating that she requested to cancel her policy at that time Additionally, our calls are recording randomly for quality and training purposes; therefore, we do not have a recording of this particular call Despite this, we have backdated the cancellation of her policy since our records indicate that she did contact us on November 25, On November 12, 2016, my Customer Service Manager, Donavon E [redacted] , spoke with Ms [redacted] and apologized for any inconvenience that this matter has caused her Per her request, MrE [redacted] updated her policy cancellation to November 2, 2016, and her policy now reflects a $balance I hope that Ms [redacted] will consider us for her future insurance needs and that this information is helpful in resolving her concerns If you have any additional questions please contact my associate, Phillip Kashin, at ###-###-####, extension Sincerely, Maria S [redacted] Assistant Vice President GEICO Indemnity Company NAIC:

Revdex.com: I have Received the response regarding my complaint (ID [redacted] ) I accept Geico's attempt to rectify the issueI only wish that Geico and I could have come to an acceptable agreement on our own and I fear that If I didn't contact you (Revdex.com) that Geico would of remained unwilling to resolve this issueThank you for your assistance, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have a right to check quotes on line to see if any rate work for me, I don't remember that I was checking quotes time as Geico states, as I check different companiesThing is when I called and talk I was asking insurance for drivers- over wise why I would give the representative my daughter full info- and cars.Also geico didn't contact me, I did! After I received letter from my bank- car lien holder Company did call me and offer off my monthly payment- after they raised it by 250.00,per month, and want me to spend for it and spend my time -htake a online course!!! Things now are:I cannot get any good quote now as everybody asking how long I'm with this company and when they hear that only months , they give a higher price.So, as of now I'm stack with them.I also received from them e-mails , min apart , all with different quotes this past week, and I didn't ask them for itI did adjust my current policy via on line account for paymentsThis is very upsetting and ridiculousCompany should be fine by government for dishonesty and business practice like this Regards, [redacted]

GEICO has been my insurance company for years nowI was recently in an accident on Tuesday February 16th from the back she hit me so hard that she totalled her carI work in the hospital on a surgical floor that requires me to assist patients with lifting and turning them after they have surgeryAs a single mother I work paycheck to paycheckI haven't been back to work as of today at the hospital and my private casesthat I do on the side to help make ends meet because my back is still in agonizing painChiropractor told me today I'm going to need another week off to go through more therapy for my back, each day out of work is more financial burden I cannot affordGeico is not moving is not doing anything about the case because I found out that she is insured through Geico as wellThis accident has caused me some natural trouble because I'm still in pain haven't been back to work and I have to pay $for a rental car they told me it was on this lady's policyFind out the car was on my policy all alongI had to pay $Geico assume that I needed on the rentalI have over in lost wagesMy car is not being fixed, the list goes on and on and onI will definitely be seeking a lawyer to find out what my legal rights are and most definitely will be switching from Geico no longer going to be dealing with them

Thank you for your September 26, e-mail regarding [redacted] 's complaint MrN [redacted] asked that I respond on his behalf and I welcome the opportunityWe stand by our previous responses and will provide no further response to this complaintSincerely, Elizabeth C [redacted] Underwriting Manager GEICO Insurance Companies EC/md

They are my insurance company It was a single vehicle accident with a rolling block of ice in the roadway Thank you [redacted]

August 22, 2014Dear [redacted] ***: We have received your letter requesting assistance on behalf of [redacted] I welcome the opportunity to respond to her concerns.A review of our policy records indicates [redacted] ’s daughter contacted us on April 21, to explain her mother’s intention of cancelling her policyRegrettably, due to privacy regulations, we are unable to discuss or confirm any specific information relating to Stansbury’s policy at this timeAs outlined in her letter to the Bureau, [redacted] later contacted us to cancel her policy and our supervisor cancelled her policy effective April 21, based on her daughter’s call to us.We have reviewed the circumstances and handling of [redacted] ’s cancellation request upon receipt of her letter to youAs a matter of customer service, we have cancelled her policy as of June 1, 2013, the occurrence date listed on her letterA total refund of $will be sent to *** [redacted] in to daysWe sincerely regret the difficulty this matter has caused [redacted] , and wish to thank her for allowing us the privilege of being her insurance provider for the past yearsI hope this information is helpful in resolving [redacted] 's concernsIf you have any additional questions please contact my associate, Jason R**, at [redacted] , extension ***.Sincerely, Maria S [redacted] Assistant Vice PresidentGEICO General Insurance Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was told that my car is three years old, and because is NOT a new car, the provider has increase my monthly premium only because is not a recent model I've understood that only brand new models starts with high premium as happened with me with I trade in the old ***, for a ***, 2011, immediately my monthly premium increase my monthly payments According to the customer services at the moment when the dealer called them regarding the new model 2011, my monthly payments were increased stating that "that having a new car" my premium was higher per monthSo who can understand them, if its a old model the provider increase instead to decrease if a new model same thing the provider increases the monthly premium stating is because a new model of car So its doesn't matter what old or new the provider increases the monthly premium? How come for an old car instead to decrease it Who can understand this provider? The provider has information regarding the mileage of the car, in three years only has 12, I am suppose to have 12,per year, but I don't The car may be parked for a week almost two weeks, I have a full cover, as a driver zero accidents So why to increase the monthly premium for an old model? What the customer services said by phone is other thing different to what Geico's statementI am asking to keep my same monthly payments as the provider is taking it directly from my bank every month, I am requesting the premium I had previously How can they get affected? I am the only one affected, because I lost my job, struggling to pay bills, etcThank you Regards, [redacted]