Geico Corporation

called geico to get car insurance paid over phone with debit card they took the payment out times and trying to say they dint an don't want to pay it back

April 4, Dear ***:This will acknowledge receipt of your April 4, follow up inquiry regarding the above referenced private passenger automobile insurance policy.Please be advised that GEICO’s position on the matter remains unchanged.As per the claim handling issue raised by [redacted] , a response will be sent under separate cover by our Claims Department.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our recordIf you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,

geico tried to submit payment three times and cost me dollars, I paid in person and GEICO submitted a fourth time after it was paidGEICO STATES THEY ARE NOT RESPONSIBLE FOR FEES AND THE CHECK IS BEING MAILED

August 12, [redacted] ***Please accept our apology for not responding to your agency in a timely manner to [redacted] ’s concernsThis is not indicative of our way of doing businessOn February 23, 2014, we issued new business declarations to [redacted] which outlined the coverage on his policy, We regret [redacted] believes we did not properly add the coverages he requestedOur records do not show that he requested collision coverage for his [redacted] at the time of the sale or prior to his March 3, loss[redacted] ’s policy did not include collision coverage that would have allowed GEICO to pay for his March 3, collision lossWe regret any inconvenience he experienced as a result of this lossWe aim to provide excellent service in a professional manner to all of our customers and apologize if [redacted] received lessIf you have any further questions, please contact me at the number below.Sincerely, Bertha B Consumer Advocate Division

July 30, 2014> [redacted] Revdex.com of Metro WashingtonDC & Eastern Pennsylvania K St NW, 10th floor Washington DC 20005- RE: [redacted] Customer: [redacted] Policy Number: [redacted] NAIC: [redacted] - GEICO Dear [redacted] ***: Thank you for your recent inquiry dated July 21, I welcome the opportunity to discuss [redacted] ’ concern about the cancellation on his automobile insurance policy and the subsequent repair issues of his automobile Our policy records indicate that the above numbered policy was cancelled July 3, for non-payment of premiumPlease see the attached notice of cancellation Our records indicate that the loss [redacted] refers involving the [redacted] occurred September 11, At the time of the loss, [redacted] ’ policy had been cancelled for days; there was no coverage in force [redacted] indicates he made a payment of $to keep the policy in force; however, our records indicate a payment of $was made March 20, and two payments after thatSee attached payment historyThe policy cancelled for non-payment as no payment was received for JuneGEICO is not responsible for paying the claim when the policy was not in force We also located another policy for [redacted] , policy number [redacted] , which was in effect from February 15, to April 08, and cancelled due to the accident recordPlease see the attached notice of terminationWe do not show another policy issued to [redacted] after April 08, I hope this information will assist you in resolving this matter If additional information is required, please contact Terry B [redacted] at ###-###-#### or via email at [redacted] Sincerely, John *L [redacted] AVP Underwriting Enclosure: Payment statement Cancellation notice Notice of Termination cc: file

July 3, class="InsideAddress"> Revdex.com OF METROPOLITAN WASHINGTON DC AND EASTERN PENNSYLVANIA K STNW , 10TH FLOOR WASHINGTON DC 20005- ATTN: ANITA [redacted] Re: Policy Number: [redacted] ID Number: [redacted] Re: [redacted] Dear ***: This is in response to your email of June 29, 2014, addressed to [redacted] of GEICO Your letter has been referred to me for response as the emergency Road Service Department is my responsibility Our records show that on May 28, we received a request from ** [redacted] ’s father to cancel his GEICO automobile policy, [redacted] as he was signing the vehicle over to his son, who then secured his own GEICO automobile policy as shown above He was afforded the same coverage that his Dad had, which did not include Emergency Road Service Coverage On June 27, ** [redacted] called for assistance with a jump start We advised him that he did not carry the coverage He then called our service department to have Emergency Road Service Coverage added He called back the next day to request assistance with a jump start The service was denied as a pre-existing condition We advised him that if he could furnish us with a copy of a repair bill for the prior day, we would be happy to cover the service He declined to do so We deeply regret that ** [redacted] chose to remove Emergency Road Service Coverage, an inexpensive yet valuable coverage, from his vehicle as a result of this incident Neither his Family Automobile Policy Contract, nor the Emergency Road Service Coverage Amendment provides any coverage for lost wages, or the purchase of tools used to maintain the vehicle We deeply regret that ** [redacted] did not have a full understanding of his coverage, and trust that this information is sufficient to allow you to close out this complaint If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext*** Sincerely, [redacted] Customer Advocate Centralized Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response is not a response at allIt was not directed to me, was not a truthful account of what happened, nor did it address any of what I wanted as restitution Regards, [redacted]

April 14, Dear [redacted] ***:Thank you for your April 7, inquiry.On December 6, [redacted] reported a front end collision lossWe promptly inspected her vehicle and provided an estimate for all related and verifiable damageOn March 11, [redacted] contacted us again about problems she was having with the vehicleWe contacted her body shop ( [redacted] ) and spoke with [redacted] , the shop owner, who stated the wiring harness was damaged and could not be repaired at his shopWe advised [redacted] she needed to choose a mechanical repair facility to diagnose what mechanical issues existed with the vehicle [redacted] chose [redacted] .After the vehicle arrived at [redacted] Service Department, we again re-inspected her vehicle and contacted [redacted] to communicate the diagnosis resultThe Service Department informed us [redacted] ’s complaint was “the vehicle starts and then shuts off’The diagnosis found one engine trouble code existed [redacted] advised the engine trouble code stated the cam sensors on top of the engine failedThe service advisor informed us this is a common problem with this vehicle, and there was no evidence this mechanical issue was related to a collision lossThere is no physical damage to, or in the area of, the engine cam sensors.While re-inspecting the vehicle we also observed the wiring harness had been poorly repairedIt is unknown to us when or why the harness was repairedWe made several attempts to reach [redacted] for an explanation and have been unsuccessfulAt no time did [redacted] request a supplement re-inspection to authorize repairs to this componentAdditionally, the service advisor at [redacted] stated he would not be able to confirm any possible mechanical failure resulting from the poor wiring harness repair until the Cam Sensors are replaced, but at this time they are not able to confirm a failure as a result of the poorly repaired wiring harness.We regret [redacted] is having mechanical problems with her car, but we cannot agree to pay for mechanical failures not related to a front end impact on her vehicle.If you have any further questions, please contact [redacted] ***, Auto Damage Manager, at ###-###-####.Sincerely,

[redacted] ***, Fredericksburg, VA 22412-January 25, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K Street, NW, 10"Floor Washington, DC 20005-Regarding: [redacted] , ID #: [redacted] Dear Ms [redacted] : Thank you for your January 21, e-mail regarding [redacted] 's complaintMrN [redacted] asked that I respond on his behalf and I welcome the opportunity [redacted] bought her policy online and chose our “paperless policy option” which means she can view anything related to her policy, including billing, payment and fee information onlineI have enclosed a copy of page (with her policy number redacted) of the billing statement she could have viewed on linePlease note, the second line from the top advises of a premium installment chargeThe fee amount is not listed on the billing statement because it is a generic form; billing fees are required to be filed with each state’s Regulatory Agency, and the fees are not the same in all statesGEICO’s Customer Service Associates are all highly trained licensed insurance agents and one of them would not have told her “there is ABSOLUTELY NO CHARGE associated with it”Ms [redacted] ’s policy records show she has been on an installment pay plan, with the associated fees, since the inception of the policyWe have no record of her calling to make a pay plan changeHowever, as she states, she did, for a time, make her premium payment in full and she also paid a fee with each of those paymentsOnce those full payments were processed, our automated payment system determined the policy was paid-in-full and automatically refunded the fees to her credit cardShe can view her old statements for verificationI sincerely regret Ms [redacted] did not realize she was paying installment fees when she decided not to pay her premium in full; however, we must charge her a fee that is in compliance with our filed fee plan, just as we do for all of our GEICO insuredsSincerely, Carole BCease Underwriting Supervisor GEICO Insurance Companies CBC/md

May 20, 2014Dear [redacted] ***:I am writing to you in response to [redacted] ***’s concerns outlined in your May 19, communication.GEICO Insurance Agency, Inc(GIAI) is a sales agent for [redacted] InsuranceAs an agent we must abide by the rates, rules and guidelines set forth by the carrierAll billing and refunds are handled by the carrier[redacted] has confirmed that the previous payment received from [redacted] ***’s mortgage company has been sent back to the mortgage company on May 14, [redacted] is on a direct bill with [redacted] and future billing will be provided directly to her.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,

I am rejecting this response because it is a blatant lieAt no time did I inform them that [redacted] would receive a license within 30daysThey said they have confirmed [redacted] has a learner's permitAgain, this is information [redacted] does NOT have a learner's permit and has never had oneThey are out and out lying to you [redacted]

March 19, Dear ***: We have received your letter requesting assistance on behalf of ** [redacted] ***- [redacted] I welcome the opportunity to respond to her concerns ***- [redacted] began insuring with us in Since that time, she elected to pay her premiums in monthly installments and chose to pay those installments using our Recurring Card Payments (RCP) program after January 31, When a policy is enrolled in RCP, payments are automatically extracted from our customer’s account on a specified due dateRCP schedules are sent after premium endorsements and beginning of each renewal period, along with pertinent renewal documents***- [redacted] provided an [redacted] card ending in for the RCP program***- [redacted] ’s policy was also enrolled in our paperless policy and billing programs (ePolicy and eBill), which provide the benefit of receiving policy documents and installment bills via emailWe were provided with an email address of [redacted] for these programs Based on her monthly payment plan, an emailed RCP reminder was sent to ***- [redacted] on December 12, outlining the upcoming December 22, draft of $As scheduled, we attempted to collect this payment on December 22, 2013; however, the payment was declined by [redacted] As a convenience, our system submits an electronic payment request a second time before it is considered a returned payment; unfortunately, the payment was declined againAs a result, a cancellation reminder notice was mailed on December 30, to advise that a payment was needed by January 10, to avoid a lapse of insuranceOur cancellation notices are sent Post Office Receipt Secured (PORS) which means the postmaster guarantees it was mailedWhen no payment was received, ***- [redacted] ’s policy was cancelled for non-payment of premium As noted in her letter, ***- [redacted] contacted us on January 28, to discuss her policy cancellationA supervisor reviewed her policy and agreed to make an exception based on the recent Target security breachWe reinstated her policy with no lapse in coverageThe accompanying policy notes from our handling on this day indicate ***- [redacted] would contact us to make her January payment and re-enroll in an automatic payment plan We received no additional payments in January and a standard billing reminder was emailed on January 28, advising a payment was due on February 12, in the amount of $As no payment was received, a cancellation reminder notice was mailed on February 13, explaining that a payment was needed by February 24, to avoid a lapse of insuranceAgain, no payment was received and ***- [redacted] ’ s policy was cancelled for non-payment of premium on February 24, with an unpaid balance of $ On February 28, 2014, ***- [redacted] visited geico.com after receiving an emailed billing for the unpaid balanceOur notice explained, “Thank you for your previous businessYour policy with us has canceled and your final bill is being mailed todayCURRENT BILL ~ Amount Due: $- Cancellation Date: 02/24/” ***- [redacted] then paid the outstanding balance and we next spoke with her on March 7, On March 7, 2014, ***- [redacted] contacted us and reissued her policy effective March 8, with a six-month premium of $1,She reviewed her policy with two supervisors and each explained that we were unable to reinstate her policy without a lapse in coverage in this circumstanceWe clarified the circumstances of this cancellation were not the same as the previous January lapse and we would not be able to restore her policy without a lapse as we had in January We apologize if ***- [redacted] did not understand the reissue process or if the conversations she had with our supervisors did not clarify it sufficientlyWhen her policy was reviewed on March 7th for reissue, only the February lapse was being considered; however, having a lapse of insurance is a significant underwriting factor and often impacts the premium of a reissued policy For your review, we have enclosed the cancellation notice and unpaid balance email for ***- [redacted] ’s policyI hope this information is helpful in resolving ***- [redacted] concerns; however, if you have any additional questions, please contact my associate, [redacted] ***, at ###-###-####, extension ***

May 2, Dear [redacted] ***,We received your folldated May 1, 2014, regarding the above noted complaintWe regret that our insured rejected our response.While we respect [redacted] ***’s position, we encourage our insureds to only allow parties to operate their vehicle who may legally do so based on their age and driver’s license statusGiven the loss caused by [redacted] ***’s 13-year-old daughter, as well as the claim in which [redacted] initially indicated she was the driver in the loss, we regret that we are unwilling to reconsider our decision to non-renew her policy at this time.We trust this information will allow you to close your filePlease call [redacted] , Underwriting Manager, at ###-###-#### should you have any further questions.Sincerely,

March 6, 11pt;"> Revdex.com OF METROPOLITAN WASHINGTON DC AND EASTERN PENNSYLVANIA K STNW , 10TH FLOOR WASHINGTON DC 20005- ATTN: [redacted] Re: Policy Number: [redacted] ID Number: [redacted] Re: [redacted] Dear ***: This is in response to your email of February 24, 20114, addressed to Tony Nicely of GEICO Your letter has been referred to me for response as the Emergency Road Service Department is my responsibility Our records show that on February 21, ** [redacted] called to request assistance with a lockout The call for assistance was at 8:pm (EST) We immediately dispatched [redacted] who gave an estimated time of arrival (ETA) of 9:pm (EST) We were not aware that they were late until ** [redacted] called at 10:pm (EST) We then began searching for another provider that could get to her quicklyAt 10:pm (EST) we dispatched [redacted] to her location We called ** [redacted] to advise her that they were on the way At that time, she advised us that the service was no longer needed since the Fire Department had unlocked her vehicle If ** [redacted] was charged for the service by the Fire Department, all she has to do is furnish us with a copy of the paid receipt for service and we will be more than happy to reimburse her We cannot provide reimbursement for $495.00, her entire six month premium for her Automobile Insurance Policy ** [redacted] has been insured with GEICO for ten years, which we deeply appreciate, In that time, she has used her Emergency Road Service a few more times We took the liberty of reviewing those dispatches, and it appears that they were all handled promptly We sincerely apologize for the difficulties for this particular service and assure you that this is not the standard of service normally provided This incident has been referred to our field manager in her area The field manager is responsible for monitoring and maintaining provider contracts and handling provider complaints We trust that this information is sufficient to allow you to close out this complaint If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext*** Sincerely, [redacted] Customer Advocate Centralized Services

May 13, Dear [redacted] ***:We received your letter dated regarding [redacted] ’ concerns.We believe [redacted] is correct in the fact that we erred in backdating the coverage for his [redacted] We have corrected this error and have credited his policy $This credit is for the additional premium he was charged for insuring this vehicle from April , until April , 2014.We have attempted to contact [redacted] to inform him of our decisionCurrently [redacted] policy is cancelledWe need [redacted] to contact us and confirm if he wishes to continue this policy or if he has obtained other coverageIf [redacted] wishes to continue this policy, we will gladly reinstate his coverage without a lapse.If you need additional information regarding this matter, please contact [redacted] ***, at [redacted] , extension ***

June 8, Dear ** [redacted] :We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf, I am happy to provide you with the following response.I would first like to thank you for once again selecting the GEICO family for your auto insurance needsWe know you have many options when selecting an auto insurance company, so we truly value you as a returning policyholder.When you purchased your new policy ( [redacted] ) at our website, geico.com, there was a remaining balance due of $on a prior policy ( [redacted] )Therefore, prior to issuing the new policy, it was necessary for us to collect the prior balance dueWhen you authorized the initial installment for the new policy, you were advised that we would process a separate payment for the remaining amount dueScreen shots of the actual transaction-are only available for up to daysBecause you purchased your policy over days ago, we no longer have a copy of your actual transactionHowever,I have included a generic screen shot of what would have been presented to you when purchasing a new policy with a balance due on an old policy.Since you were given the opportunity to contact us via telephone prior to proceeding and you entered your payment information, your payment of the prior balance is not considered to be unauthorizedFor this reason, we are unable to honor your request to refund your payment of $59.90.** [redacted] , I hope this information is helpfulIf you have additional questions, please call our analyst, [redacted] , at ###-###-####, extension ***.Sincerely,

I called them several times, but it was to no avail, They are lyingI should I pay for a service and when it is needed I am not assisted? I paid cash money for my tow and I do not have a receiptMrN [redacted] will not be the corner stone of this company, As I will soon cancel my policy with them[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

July 28, 2014Dear [redacted] :We received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalfI am happy to provide you with the following responseOur records reflect that when our underwriter spoke with you on 06/05/14, you confirmed that your son, [redacted] , was a permitted driver; however, you did not have his permit number available at that timeWe sent a letter to you on 06/05/requesting [redacted] 's permit number by no later than 07/06/We spoke to you on 06/23/and you provided your son's driver's license numberBecause the Family Automobile Insurance Policy issued to you by GEICO indemnity Company automatically provides coverage for a licensed relative residing in the household, it was necessary to add your son to the policy or exclude him by way of a signed Named Driver Exclusion (NDE)Consequently, we added [redacted] to your policy effective 06/24/As per your request, we sent as NDE to your email address, [redacted] , The same day, policy documents with this change, including an updated Recurring Card Payment Notification with your future payment schedule, were sent to youThe Recurring Card Payment Notification advised you that a payment of $would be charged to your account on 07/15/A signed NDE was received by fax on 07/02/Unfortunately, we were unable to accept this NDE as it was signed by [redacted] instead of you, the Named insuredWe sent a lettes requesting a new NDE to you on 07/08/Our records reflect that you contacted our office on 07/15/and requested that we email an additional NDE to youThe NDE signed by you was received on 07/15/14, [redacted] was excluded from the policy effective 07/16/At that time, as a courtesy to you, we backdated [redacted] 's driver status from active to non-driver effective 07/03/14, thus no longer rating him as a drives on your policyOur records reflect that when [redacted] was added to the policy effective 06/24/14, that change resulted in an $difference to your premiumWhen we received your valid NDE on 07/15/14, and updated [redacted] 's driver status effective 07/03/14, your policy was credited for the amount of $801.60, Our records indicate that your scheduled recurring card payment of $was applied to your account on 07/15/That same day, a refund of $was sent back to that same card ending in ***Because the policy automatically provided coverage for [redacted] from the time he obtained his driver's license until the date he was excluded from the policy, we are unable to honor your request for an additional refund for the time he was listed as an active driver on your policy from 06/24/to 07/02/ [redacted] , I hope this is helpful in understanding the reason we are unable to provide you with an additional refund at this timeIf you have any additional questions, please call our analyst, Jennifer V [redacted] at [redacted] , extension ***Sincerely,Derek Z [redacted] Underwriting Manager GEICO Indemnity Company

June 17, Dear [redacted] ***:We have received your letter requesting assistance on behalf of [redacted] I welcome the opportunity to respond to her concerns [redacted] telephoned us on August , to purchase a Washington GEICO Casualty Company policy which became effective the next dayIn keeping with our standard procedures, the policy was issued for a six-month policy term of August 9, to February 9, At the time of purchase, we emailed a Declarations Page and Identification cards to the address [redacted] provided [redacted] The following day we sent to her new policy paperwork as well.As [redacted] indicated in her letter, she provided her mothers credit card information at the time of sale to bind coverageAmong the various payment plans offered by GEICO, some require enrollment in an automatic payment plan at the time of purchase as was the payment plan selected by [redacted] In this case, a [redacted] credit card ending in [redacted] was enrolled in our Recurring Card Payment program (RCP)On August , 2013, a payment schedule for the six-month policy term was mailed to [redacted] In addition to this schedule, RCP Reminder emails were sent to her email address of record each monthEach email explained the upcoming due and advised on that date, we will charge amount due] to your [redacted] card ending in ***On February , 2014, [redacted] s policy renewed and an additional six-month RCP scheduled was mailed to herWe did not hear from [redacted] until March 21, [redacted] telephoned us on March 21, and requested to cancel her policyShe also requested her policy be cancelled as of September , We explained our policies are written in six-month terms; however, we backdated her request thirty daysWe cancelled her policy effective February 21, and a refund of was returned to her mothers [redacted] card.We recognize her opinion differs; however, there is no indication in [redacted] s policy showing she requested to cancel prior to her telephone call on March 21, Additionally, the agent who sold her policy made no indication of a request for a month of insurance and we do not offer monthly policiesWe are willing to review any documentation [redacted] supplies showing she had other insurance during this timeframeShe may fax it directly to us at [redacted] Upon receipt, we will review the documentation for possible backdating; otherwise, we will be unable to backdate her policy as requested in her letter.For your review, we have enclosed the policy documentation and renewal bills sent to [redacted] , as well as the most recent RCP email showing the account used for monthly payments.I hope this information is helpful in resolving [redacted] s concernsIf you have any additional questions, please contact my associate, [redacted] ***, at ###-###-####, extension ***.Sincerely,

May 29, Dear [redacted] ***:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policyI have carefully reviewed the matter and my findings are as follows: In [redacted] ’s correspondence to your organization she expresses concern that GEICO did not honor the “accident forgiveness” on her policyShe has asked that the policy be adjusted to reflect this policy benefit.GEICO’s records show that the policy in question was eligible for the accident forgiveness based upon the tenure given to the consumer from prior GEICO policies named by other GEICO policy numbersThe policy tenure of the policy in question reads as ten years (accident forgiveness requires years tenure) but the true physical tenure is only since November 24, The policy benefit will be added and the premium will be adjusted accordinglyIt is GEICO’s position that all proper procedures have been followed in the handling of the policy in questionThe policy benefit will be added to the policy and premiums will be adjusted as requested in [redacted] ’s correspondenceIf you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,