Geico Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:it almost same copy as a first oneJust denying the truth doesn't change the matter of fact what is deceiving business practiceAnd as a matter of fact I have witnesses to my phone conversation.3d witness left the country but can be reachedAlso , I'm already stated in previous rejection about "offer"" to decrease my payment by if I take a course for What a bright idea! I'm not an it ! They got me first time, will not happen second time around!Revdex.com should fine this company!And I'm sure, I'm not only one to complain! Regards, [redacted]

1"> March 14, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K St NW, 10th floor Washington, DC 20005- VIA FACSIMILE: [redacted] RE: [redacted] Insured: [redacted] * [redacted] Policy Number: [redacted] NAIC: ***-GEICO Dear [redacted] ***: Thank you for your recent inquiry dated March 4, I welcome the opportunity to discuss ** [redacted] ’s concern about the problem with the cancellation of his automobile insurance policy After careful review of the policy records, ** [redacted] ’s policy was inadvertently cancelled effective November 25, and the overpayment of the policy was refunded ** [redacted] made GEICO aware of this error on February 11, and requested that the policy be corrected and cancelled for the correct date of December 20, GEICO corrected the cancellation to December 20, as requested Since the premium for this time period had been refunded, GEICO is due the premium for the time period the policy was in force from November 25, to December 20, We apologize for the confusion and frustration that this has caused GEICO has provided proof of coverage for the time period in questionAdditionally, we are enclosing proof of coverage from the October 11, renewal to the cancellation date of December 20, As such coverage was provided during this time period and the premium of $is correctAlso, our records indicate that the balance has been paid I hope this information will assist you in resolving this matter If additional information is required, please contact [redacted] at ###-###-#### or via email at [redacted] Sincerely, [redacted] AVP Underwriting Enclosures: Proof of coverage cc: file

---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Thu, Apr 3, at 1:PMSubject: Identification # [redacted] To: [redacted] ***, with reference to our phone conversation of today, here is a status update on the above case: Presently, my insurance coverage with [redacted] is still cancelled, as I was unable to comply with the companies request of painting the roof of my home due to cold weatherI have been told that once all the issues are resolved I can ask to be reinstatedSince the weather still does not allow us to paint, we will have to wait to comply and then I expect to be reinstatedShould this for any reason not happen, meaning the company refuses to insure us, it will be even more difficult to get insurance due to the lapse of insurance since March 10th Thank you for your time Sincerely, [redacted]

Complaint: [redacted] Dear Sir or Madam, I am rejecting this response because: Geico hired an auto appraiser to evaluate my [redacted] However, the auto appraiser Geico hired did not even notice that the wheels are all aluminum alloy ones (I don't know if Geico's auto appraiser ever saw my car at all) that I paid $to have [redacted] replace a few years ago; and Geico's auto appraiser is biased and gave my car a value that is well below the true market valueI don't think Geico has any "amicable" intention to settle down the dispute with me any time soonAnd we may have to go to an umpire for the dispute since I don't really trust Geico anymore Best Regards, [redacted] ***

July 30, 2014Dear [redacted] ***:I am writing to you in response to [redacted] ***’s concerns outlined in your July 28, communication.GEICO Insurance Agency, Inc(GIAI) is an agent for [redacted] Insurance and [redacted] InsuranceAs an agent we must abide by the rates, rules and guidelines set forth by the carrier[redacted] contacted GIAI and purchased Dwelling Fire policy [redacted] effective May 28, The policy premium of $was billed to his mortgage companyNo payment was received and a notice of cancellation for no payment was mailed to the customer[redacted] contacted GIAI on July 2, stating that the policy should not have been effective until July 9, When the policy was re-quoted with the updated effective date the premium changed due to new rates being implemented by the carrier [redacted] declined to make payment and on July 9, policy [redacted] terminated flat for non-payment.As [redacted] declined to provide payment or accept any of the options to rewrite coverage, there is currently no coverage provided through any carriers represented by GIAI.If you have additional questions or concerns, please contact me at ###-###-####.Jeff B [redacted] GEICO Insurance Agency, Inc

About the worst customer service everI was recenty hit in my brand new Fby someone who has statefarm at miles an hour and she pushed me into the car in front of me causing front and rear end damageShe was cited by the police and put at fault for the accident as I was completely stoppedWhen I called geico to file a claim they informed me I would need to pay a $1,deductible so they could pursue the case with statefarmI do not pay $for full coverage a month to not be completely covered when I was not at faultSo I went directly to statefarm and started the claim with themThey got me taken care of, into a rental and made things go as smoothly as possible in regards to the circumstancesThanks for nothing geico

About a months ago I was hit by another vehicleThe person who caused the accident was on reverse and as soon as he realized that he hit me, he literally took offI call Geico to tell them what happened, and I was told that the insurance that I had did not cover my own vehicle damages and since I do not have the information from the other driver I can not put a claim against themThey told me they were sorry and that was the end of itEight months later I received a policy renewal statement and my monthly premium was doubledI called to find out why and they told me that I was at fault for an accidentI was promised they will review my case and the same person called me within minutes to tell me that they are sorry but since I do not have witnesses there is nothing I can doI called back to request the recording of the day of the accident and they told me they can not provide me with any information and I would need to file for a subpoena in order to get access to their informationThis is simply unacceptable since months later I am finding our that I am at fault for something that I did not causeThey claim that they sent a letter but I never got anythingThey claim because I moved maybe the post office lost it which is a ridiculous excuse Geico is trying to raise my monthly premium and in order to do so they falsified information because I had no witnessFurthermore they never had to pay a dime for anything and they ruin my record without me knowing anything

July 14, Dear [redacted] ***,Thank you for referring the complaint from [redacted] ***GEICO received a vague report on line that indicated that our policyholder, [redacted] rear ended another vehicleThe lengthy complaint seems to confirm that is what occurred but it doesn’t clearly state thatWhen an insurance carrier gets a report that indicates a third party claimant is involved, the insurer has an affirmative responsibility to investigate and if appropriate pay anything owed as a result of the accidentPart of a proper investigation includes speaking with the drivers of both vehicles to determine what occurred, verify whether there were damages and rule out any injuryA power of attorney does not allow another individual to respond to this part of the investigation.The complaint further goes on to note that they only contacted GEICO to get a list of authorized GEICO collision centers on OahuGEICO does not have such list as each customer is able to select the repair shop they would like to do the workGEICO does have a list of repair shops on Oahu that we work with extensively to the point that GEICO will guarantee their work on any GEICO claim repairThe list does populate when a claim is established but there is no process to provide any list as requested by [redacted] ***.As it turned out, the owner of the other vehicle also did not respond to our letters and never filed a claim for damageHow any other insurer would treat this in rating is not something that GEICO is knowledgeable about or responsible forThere will be no surcharge to the GEICO policy for this claim unless the owner comes forward with either a property damage or injury claim and we end up making a payout [redacted] is incorrect that there is a difference between a claim that the entire insurance world sees and a notification of an accident under our policy termsGEICO disagrees; as noted above we are responsible to do an investigation of anything we are made aware ofIn this case, the examiner repeatedly tried to contact both drivers but for some reason, neither one was responsiveSince we got no indication that the other driver would be filing a claim for either property damage or injury, the Supervisor made an exception to the requirement for a statement from our insured driver and authorized issuance of the collision payment to our insuredIt is unclear why Andre is now complaining about that.Another portion of the complaint is related to GEICO then raised our insurance ratesI do not understand the basis for thisThe policy started in November and the six month premium was $When it renewed in May, the premium dropped to $427.90.In summary, I do not agree with the allegation that GEICO’s handling was improperGEICO followed fair claims practices and they are meant for the protection of our insuredThis whole process would have been easier and faster if the insured had followed his contractual responsibility to report what occurred and cooperated with the examiner’s efforts to complete GEICO’s responsibilities under fair claims practices.Please let me know if you have any further questions.Sincerely,Timothy *D***, CPCU

June 12, class="InsideAddress"> Revdex.com OF METROPOLITAN WASHINGTON DC AND EASTERN PENNSYLVANIA K STNW , 10TH FLOOR WASHINGTON DC 20005- ATTN: [redacted] Re: Policy Number: [redacted] ID Number: [redacted] Re: [redacted] Dear ***: This is in response to your email of June 4, 2014, addressed to [redacted] of GEICO Your letter has been referred to me for response as the Emergency Road Service Department is my responsibility Our records show that on March 15, 2014, ** [redacted] called for assistance with a flat tire We dispatched [redacted] Wrecker to change the tire Upon arrival, they noted that the studs were stripped and had to be drilled out They also had to patch the spare, since it too was flat The technician made a note on her invoice that it was imperative that she take her vehicle to a repair shop, or a dealership to have the studs replaced ** [redacted] was in [redacted] when the tire was changed She proceeded on her way home to [redacted] She made it as far as [redacted] , over miles from the breakdown location, when the tire came off the vehicle causing damage to the body of the vehicle We had the vehicle towed to [redacted] , ***, ***, in [redacted] We sent an auto damage adjuster to inspect the vehicle Although we could not hold [redacted] Wrecker responsible based the technician’s notes on the invoice, we agreed to waive her deductible and paid $1,for the body damage The invoice from the dealership shows that she had the studs, wheel nuts, and defective rotors replaced These are wear and tear items There is no coverage provided by ***’s automobile policy contract for mechanical repairs There is also no coverage for hotel accommodations or any other general living expenses ** [redacted] does not carry rental reimbursement coverage Therefore, there will be no additional reimbursement for any of these items We will, however, reimburse her $the cost of a tire change The check is being sent under separate cover and she should have it within the next seven to ten days We trust that this information is sufficient to allow you to close out the complaint for our Emergency Road Service Department If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext*** Sincerely, [redacted] Customer Advocate Centralized Services

May 19, class="InsideAddress"> Revdex.com OF METROPOLITAN WASHINGTON DC AND EASTERN PENNSYLVANIA K STNW , 10TH FLOOR WASHINGTON DC 20005- ATTN: [redacted] Re: Policy Number: [redacted] ID Number: [redacted] Re: [redacted] Dear ***: This is in response to your email of May 7, 2014, addressed to [redacted] of GEICO Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility Our records show that policy number, [redacted] was effective December 17, to June 17, The policy was cancelled for non-payment of premium effective January 10, with an earned premium balance due of $ The policy was in the name of [redacted] The mailing address on the policy was PO Box ***, [redacted] , AR The rated location of the vehicles insured was [redacted] , AR The vehicles insured were a ***, and a *** We tried to contact [redacted] / [redacted] at the phone number shown on this complaint However, the phone number is not a valid phone number There is no area code [redacted] in the United States If ** [redacted] / [redacted] was not the owner of this policy or the vehicles shown above, we will need to speak to her to verify her identity through either her date of birth or the last four digits of her social security number If there is no match to what we currently have on file, we will contact Credit Collection Services to change the address so that they can continue the collection process on the correct prior policyholder We trust that this information is sufficient to allow you to close out the complaint for our Accounts Receivable Department If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext*** Sincerely, [redacted] Customer Advocate Centralized Services

July 15, class="**oNormal"> Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania K St NW, 10th floor P.OBox Washington, DC 20005- Attention: [redacted] RE: CASE NUMBER: [redacted] COMPLAINANT: [redacted] INSURED: [redacted] CLAIM NUMBER: [redacted] POLICY NUMBER: [redacted] DATE OF LOSS: June 3, COMPANY: GEICO General Insurance Company Dear ***: Thank you for your letter regarding [redacted] ’s claim The claim was originally assigned to West Nebraska Claims Services by GEICO on June 6, 2014, however; there was a delay in receiving the estimate back from them due to the hail storm volume We received an estimate in the amount of $10,and approved it on June 27, On July 1, 2014, ** [redacted] contacted and advised GEICO of he and his wife’s shop of choice and payment was subsequently issued If there are any additional questions, please feel free to contact Claims Manager at [redacted] at ###-###-#### Sincerely, [redacted] Assistant Vice President

Dear [redacted] ***: New Roman"> Thank you for your recent inquiryClaims Supervisor John S [redacted] attempted to reach [redacted] on December 15, to discuss this matter, but was only able to leave a message [redacted] states that she purchased a [redacted] on July 4, She believed that the dealership would notify us that she had purchased this vehicle as a replacement for the [redacted] listed on the policy We do not show that we were notified of the change in vehicles The policy period ended on August 9, [redacted] reported that the [redacted] was involved in an accident on September 14, This vehicle was not listed on the policy at the time of the loss, and has not been added to the policy to date Because the [redacted] was not added to the policy within the policy period that it was purchased as required under the policy, we disclaimed coverage for the loss We understand that [redacted] is frustrated that she was paying a premium for a vehicle that she no longer owns We have asked that [redacted] provide us with a copy of the bill of sale showing the sale of the [redacted] and the purchase of the [redacted] from the dealership If we receive this information, we can backdate the vehicle change to the purchase date of the *** [redacted] will then be billed for any additional premium owed in excess of what she has already paid for the [redacted] Accord, and that vehicle will be removed from the policy If [redacted] chooses to exercise this option, we can revisit our disclaimer of coverage If you have any further questions, please contact Claims Manager Nalini K [redacted] at ###-###-#### She can also be emailed at ***@geico.com Sincerely, JLee M***, Jr Assistant Vice President, Claims

July 10th 2014We have received your letter dated July 3rd Thank you for the opportunity to review your concerns.At GEICO, we desire a quality repair for every customer and always work in good faith to resolve questions about any matters, including lost wages related to a loss.The covered repairs for your vehicle include the replacement of all four aftermarket wheelsUpon ordering said wheels from a vendor, a similar color wheel was sent instead of an exact match to your wheel because the color of the damaged wheels has been discontinued from productionThis fact was unknown until after the wheels were installed on your vehicleIt is my understanding that the repair facility was able to locate a suitable set of wheels through an alternate vendor and currently has them on orderDue to this error they have offered to cover your rental car while they correct the mistake.Unfortunately, your policy does not have a provision for the lost wages you have claimedWe spoke to [redacted] and reached an agreement they would compensate you $150,for your lost time due to this unfortunate mistakeOur local field supervisor [redacted] has attempted to contact you on the morning of July 10th to discuss this resolution but was unable to reach you.In good faith, GEICO has worked with your body shop to repair your vehicle to pre-loss condition.If you have any questions, please contact our local Auto Damage Manager, [redacted] He can be reached at ###-###-####.Sincerely,

March 21, Dear [redacted] ***:I am in receipt of your electronic correspondence dated March 21, in reference to the abovereferenced complainantThank you for the opportunity to respond to ** [redacted] ’s concerns as they speak to her cancelled homeowner policy.GEICO Insurance Agency, Incis a sales and service agent for [redacted] Insurance CompanyAs their agent, we are required to adhere to their underwriting guidelines for new and renewal business.As such, [redacted] underwriting determined and enforced the cancellation of her policy based on an inspection performed by HomesiteGIA does not make these underwriting decisionsThat said, I have forwarded your email and the complaint to [redacted] directly and requested they respond to you under separate cover as to ** [redacted] ’s concerns.If you have additional questions or concerns, please contact me at ###-###-#### extension Sincerely, [redacted] GEICO Insurance Agency, Inc

August 8, 2014Dear [redacted] ***:We have received your letter requesting assistance on behalf of [redacted] A copy of our response to [redacted] is enclosed.If you have additional questions, please call our policy analyst, Jennifer Vi [redacted] at [redacted] ***, extension ***.Sincerely,Derek Z [redacted] - Underwriting Manager GEICO General Insurance Company

transparent;">We received your correspondence dated August 24, 2016, regarding the above-noted complaint, We have not included any personal identifying information in our response as you requestedWe attempted to contact our insured on August 25, 2016, and August 26, 2016, however we were unsuccessful in reaching then to discuss their concernsOn August 21, 2016, the policy renewed with the insured and her domestic partner with a total six-month premium of $On August 22, our insured requested a quote for adding her year old daughter to the policy, However, because she advised her daughter was a licensed driver in the household, we added her to the policy effective August 23, We write a family auto policy which provides coverage for resident relatives and we consider family members in our underwriting and rating process to ensure we provide adequate protection for our insured and her family members in the event of a lossThis change increased the premium to $1,On August 23, 2016, our insured requested that we remove her domestic partnerThis change increased the premium to $1,However, on August 23, 2016, our insured's domestic partner advised that he is still in the household and drives one of the vehicles on the policyAs a result, he was added back to the policy returning the premium to $1,In addition, we have reviewed the daughters motor vehicle report and verified she has a learners permit onlyThe insured’s policy has been updated effective August 23, 2016, to reflect she has a learners permit onlyThe premium has been returned to $We appreciate our insured’s patronage and regret any inconvenience that was causedIf additional information is needed to close your file, please contact Joy K [redacted] at ###-###-#### or [redacted] Sincerely, Assistant Vice President

July 21, 0in 0in 0pt" class="MsoNoSpacing"> Revdex.com Attn: Anita Horne K StNW, 10th Floor Washington, D.C 20005- Re: [redacted] Case No [redacted] Dear [redacted] ***: This is in response to your correspondence received in our Washington, D.CExecutive Offices It was referred to the Dallas, TX Regional Office for a reply On November 20, 2013, GEICO mailed [redacted] ’s renewal policy, effective December 24, through June 24, The policy was rated for the state of Tennessee The policy was on the Electronic Funds Transfer payment billing method with due dates of the 24th of the month The due date is determined by the policy’s effective date (copies enclosed) An Electronic Funds Transfer Bill Notification reminder email is sent days prior to each extraction when a valid email address is on the policy A minimum of three calendar days is required in order to stop an Electronic Funds Transfer extraction On May 15, 2014, [redacted] contacted the Customer Service Department and advised he had moved from Tennessee to Texas On May 16, 2014, confirmation paperwork was mailed reflecting new policy dates of May 16, through November 16, and the new rated location of [redacted] , Texas Since [redacted] moved into Texas, the policy was re-written to meet Texas requirements The policy was rewritten for a new six-month term effective May 16, It included a Texas policy contract, ***, and a Texas Information and Option Form As [redacted] ’s policy effective dates changed, the billing due date also changed The policy remained on the Electronic Funds Transfer payment method We apologize for any miscommunication [redacted] may have received regarding his new policy effective dates and payment due dates On June 6, 2014, [redacted] ’s Electronic Funds Transfer Bill Notification was sent, reflecting a payment of $due June 16, The notification also indicated the future automatic deductions (copy enclosed) On June 12, 2014, [redacted] contacted GEICO’s Customer Service Department to review the policy change from Tennessee to Texas but disconnected the line On July 7, 2014, GEICO mailed [redacted] ’s confirmation paperwork reflecting the Personal Injury Protection coverage and Uninsured Motorist Bodily Injury coverage had been rejected in writing on the completed and signed Texas Information and Option Form A revised Electronic Funds Transfer Bill Notification was included reflecting the next withdrawal of $due July 16, (copies enclosed) On July 16, 2014, an Electronic Funds Transfer Bill Notification was sent reflecting a payment of $received July 16, and showing the next payment of $due August 16, (copy enclosed) Also on July 16, 2014, [redacted] contacted GEICO’s Internet Service Unit and requested GEICO reimburse an insufficient funds bank fee GEICO advised [redacted] the policy date was changed when he moved from Tennessee to Texas [redacted] was advised Electronic Funds Transfer Bill Notifications were sent June 6, 2014, July 7, and July 16, reflecting the withdrawal amounts and dates The reimbursement request was declined as the bank fee was not a GEICO error The reimbursement request denial decision will stand If you need additional information please contact Jerry M [redacted] by telephone at ###-###-#### from 8:am to 4:pm CST or by email at [redacted] Sincerely, Greg J [redacted] Assistant Vice President Enclosures Cc: [redacted] [redacted] [redacted] , ** [redacted]

November 5, [redacted] Revdex.com of Metro Washington DC & Eastern Pennsylvania K StNW, 10th floor Washington DC 20005- VIA FACSIMILE: ###-###-#### RE: [redacted] Insured: [redacted] Policy Number: [redacted] NAIC: 41491-GEICO Casualty Dear Mr [redacted] : Thank you for your recent inquiry dated November 2, I welcome the opportunity to discuss Mr [redacted] ’s automobile policy On October 29, Mr [redacted] received a quote for $per six months based on the fact that he reported no activity on his online sales applicationGEICO, like most insurance companies, will request a copy of the driving record and claims history prior to binding a policyWe will obtain payment information prior to ordering these reportsIf the applicant decides after the reports are obtained not to purchase the policy, the payment is not processedMr [redacted] was advised that he would be notified once the information was reviewed and processed After a review of Mr [redacted] ’s Motor Vehicle Report, GEICO found that Mr [redacted] was involved in an accident on July 31, This additional activity caused Mr [redacted] ’s premium to change to $Mr [redacted] was sent the attached email regarding the premium difference Mr [redacted] is receiving the best rate that we have available to him at this timeCurrently, there is a balance of $for this policy since Mr [redacted] has already made a payment of $Our staff strives to fulfill our commitment to provide the best customer service at the lowest possible cost I apologize for any inconvenience and frustration this issue has caused Mr [redacted] and hope this information will assist you in resolving this issueIf additional information is required, please contact Chelsea G [redacted] at ###-###-####Her office hours are Monday through Friday, 7:a.mto 3:p.mEST Sincerely, John JL [redacted] AVP, Underwriting Enclosure: Email to Policyholder Cc: file

May 20, Dear [redacted] ***:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policyI have carefully reviewed the matter and my findings are as follows:In [redacted] ’s correspondence to your organization she expresses concern that GEICO has increased her premium upon renewal and extracts the funds directly from her bank accountShe further explains that there is no reason for the increase and that GEICO will increase the monthly payments if the discontinues automated paymentsShe has requested that her payments return to the original monthly amount.GEICO’s records show that the policy was bound with a vehicle that was eligible for the new car discountThat discount was removed upon the renewal in question based upon GEICO’s filed definition of the discount in the rating rules filed with the state of MassachusettsThe increase in premium caused a small increase in the monthly premium paymentsAs noted in the “copied and pasted” GEICO email included in [redacted] ’s complaint, there are other discounts available to help alleviate the increase in monthly payments[redacted] also expressed concern that her payments would be higher if she discontinued the automated monthly extractions [redacted] opted for automated payments and acknowledged all disclosures advising that the payments would change based upon fluctuation in policy premiumPayments schedules are sent to the consumer with ample time for payment cancellations, plan changes, or postponementsGEICO’s filed payment plans and the definitions are included with the policy paperwork for the consumer to choose the one that best works for their budget and [redacted] can change her payment plan at any timePlease note that any change in payment plan will require that the policy has the appropriate amount of equity required to do soThe monthly payment plan with “autopay” allows for the smallest down payment and divides the premium into six equal amountsOther payment plans are available to those who decline automated payments as per below:One Payment 100% due on the policy effective dateTwo Payment 50% due on the policy effective date; 50% due two months afterthe policy effective dateThree Payment 40% due on the policy effective date; 30% due one month afterthe policy effective date 30% due two months after the policy effective dateFour Payment 25% due on the policy effective date 25% due onef twof and three months afterthe policy effective dateFive Payment 25% due on the policy effective date 33,3% due on the policy effective date 18,75% due onef twof three and four 16,675% due onef twof three and four months afterthe policy effective date months after the policy effective dateFive Payment with GEICO AutoPay 20% due on the policy effective date 20% due onef twof three and four months after the policy effective dateEFT or Recurring Card enrollment is required to start and maintain this plan.Monthly with GEICO AutoPay 16,66% due on the policy effective date 16,66% due one, two, three, four, and five months after the policy effective date EFT or Recurring Card enrolment is required fo start and maintain this plan.It is GEICO’s position that all proper procedures were followed in the handling of the policy in question [redacted] ’s premium is based upon rating guidelines and rules filed and approved by the Massachusetts Division of InsuranceGEICO maintains that the premiums are accurate no refunds or adjustments are dueIf you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I, [redacted] the policy account holder never authorized an addition or modification to my insurance policy When my daughter, [redacted] purchased her car, a [redacted] , my daughter called Geico to get coverage by starting a new account for her own car I assumed this was done because I certainly did not contact Geico to authorize any new vehicles to my account I had already told my daughter that I would pay for her auto insurance because she had recently moved into an apartment and I did not want her to be without insurance so I agreed to cover that cost So, my daughter requested insurance on her auto but Geico assumed that she wanted to transfer coverage of the [redacted] over to the [redacted] which was not my intent [redacted] 's car was registered in her name only and located at a different address so my intent was for [redacted] to have her own insurance for which I would pay the premiums Some how this got twisted up into something I did not ask for Geico did send billings and other documentations to me but I assumed it was because I was paying the premiums so I did not question them at that time I even tried to access the account online but was not allowed access to the account When I called Geico to inquire about the account I was told that I needed [redacted] 's authorization to get access to her account So I assumed all was in order with her account I reminded the customer service person that I was the one paying the premiums but she reminded me that I still needed [redacted] 's okay to access her account So access was given [redacted] will send a letter stating that she called for insurance to be started in her name on her car and not for her car to be transferred onto my account I don't know what else to do to correct this mistake or misunderstanding but it's costing me time and money Regards, [redacted]