Garcia's Lawn Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Swedish for the prompt response.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Orthapedic Physician Associates rents space at Swedish Issaquah, however, they are not owned by SwedishI have inluded contact information for leaders at thier facility so that this concern can be properly directed
Devan B***, Administrator, ***
Kara D***, Executive
Director, ***
I did double check our system and Mr*** has not had any appointments at Swedish in the last months or more
Thank you

Thank you for sending this complaint for reviewOn July 22,we spoke to the patient by phoneOur patient requested that communication be in writing and also requested an itemized statement of charges for this date of serviceOn July 23,we placed a letter in the mail (see attached)
to our patient explaining billing for this accountAn itemized statement was included.The letter included a direct contact name and phone number if our patient should have any additional questions.To date we have not heard back from our patientHowever we are happy to assist if they should call back.Sincerely,Joe D***Providence Heath and Services
Per your request, we have enclosed a Providence Health and Services itemized
Explanation of Charges. These charges are for lab tests as requested by Dr
F*, and are in addition to your office visit with your physician
The labs were processed at Providence Portland Medical Center and the results
were then sent back to Dr F*These charges are for lab services provided by
Providence and are not an overpayment from any insurance
Your lab charges are billed separately from your physician chargesThey would
not have been included in any billing statement Dr F* would have sent to you
Dr F* is a separate medical provider and Providence would have no record of
his billing to you
In February 2015, the lab charges were billed to your Insurance provider,
***Based on your benefits, a contractual adjustment of $was
applied and *** applied the remainder, $to your deductable
*** would be able to assist you if you have further questions about your
benefits
If you have additional questions about the balance from Providence Health and
Services, please feel free to contact our Liaison, Angelia at *** *** ***
Sincerely,
Joe D***
Customer Support Manager
Providence Health and Services

Dear Sirs, Thank you for your notification of this concern. This concern has been under review by our Clinic leadership team and our patient was emailed an acknowledgement of their complaint on 9/1/Once this review has been completed our Clinic leadership team will contact our
patient and resolve any issues with themOur patient did reply via email on 9/1/to let us know that their 8/31/appointment was without issue and they appreciated the status update of their concern.We apologize for any inconvenience to our patient in their resolution of this matter. Please let me know if you need anything else. Sincerely Joe D***Providence Health and Services

Thank you for the emails We will reach out to ** *** to work with her to resolve her concern

Dear Sirs,Thank you for the notificationThe concern of our patient is currently under clinical review by the facility Quality Management departmentOnce the review is completed our patient will be notified by that department of the results of their review. We thank you for your patience
while the review is completed.Sincerely,Joe D***Customer Support ManagerProvidence Health and Services

Complaint: ***
I am rejecting this response because: My bill shows from Providence " CONTROL OF NOSEBLEED COMPLEX" for the amount of $2,My bill also shows HC CONTROL OF NOSEBLEED" for the amount of That is a total of $3003.00. Since the doctors at Providence were unable to stop or control the bleeding, which they have now admitted too "in writing" I had to be sent elsewhere to get the proper treatment and get the bleeding under control and stopped, I am being charged DOUBLE for Emergency Rooms, doctors and treatments for the same illness on the same dayProvidence Medical Center is providing a service to patientsIf the facility "Providence Medical Center" or doctor "Dr***" are unable to provide the necessary services required then why is the patient responsible for the charges for services that had little or no effect?I noted that the person responding to my complaint stated "she asked me what they could do to resolve this issue" and that is an outright lieI was not asked, because if she had asked me during our phone conversation, I would have told her that I expect Providence Medical Center to release me of my responsibility for the bill which is a total of $3,due to the lack of experience in Dr*** and the Providence Medical Center*** doctors were able to get the bleeding under control and provided excellent services.Regards,*** ***
Sincerely,
*** ***

Dear Sirs,
Thank you for your emailWe have reviewed our patient's account and spoke with her by phone on Friday April 8, Our patient had two services performed on December 14, Our patient's service mentioned in her concern, was billed correctly and paid in fullThe balance owing
resulted from the 2nd service performed during that visitWe certainly understand the confusion, and we have adjusted her balance to $for the date of service in questionWe have placed a statement in the mail reflecting a $0 patient balance for that date of service for her records
Our patient is pleased with this resolutionWe apologize for any inconvenience to her in resolving this concern
Please let me know if there is anything else you need
Sincerely,
Joe D***
Customer Support Manager
Providence Health and Services

Complaint: ***I am rejecting this response because:
Someone has been misinformed about what occurred that day on the phone with KarenFirst, I had NO inappropriate behavior on the phoneIf I had, Karen would have hung the phone up on me much earlier in the conversationKaren only hung up the phone because she could not justify to me or my spouse the refusal to treat a patient experiencing pain, dizziness, nausea and fatigueSecondly, these are the symptoms that not only I told "Karen" my wife was experiencing, but my wife told "Karen" that as wellIn the response document from the Providence Medical Group it states
"The nurse was attempting to get more information from the husband regarding patient symptoms".
This was the first thing my wife told "Karen" on the phone when she placed the call??? I too informed "Karen" of the same! Someone is not being truthful!
Regarding prescribing medications: We did not ask for medications to be prescribed, In fact "Karen" offered that to my wife and me as a solution and to help her with her problemKaren asked me and my wife"
Karen: "which one of the four medications you are currently taken on your chart would you like me to prescribe"
We responded, currently we are not taking ANY medications, do you have the right chart? Karen then checked all of the information and she had the right chartWe then asked Karen, which one of the four medications is for divaviticulitus? Karen did not knowI asked if she could find out, by asking a doctor? Karen refused!
Lastly, my wife did not apologize to ANYONE for my behavior because there was no need tooIn many reviews online, Providense Medical Group staff personel has receive unfavorable reviews and have been quoted to the "Gatekeepers" to ***
So, many thing that are in the document from Cathy R*** are untrue and MsR*** has been misinformed by the people at Providence Medical Group "Newberg"
It does not surprise me that MsR*** has been mislead and misinformed by "Karen" as to what transpired that dayQuite simply, Karen acted very unprofessional and hung the phone up on me for no reason other than spite!
Sincerely,*** ***

Thank you for your email We have reviewed the account of our patientThe charge noted as Radiology on our patient’s statement are for the x-rays taken on May 26, during our patient’s emergency room visit to Providence *** *** ** *** *** *** Our patient would have
then received a separate billing from a specialist doctor of radiology who performed the reading of the x-rays.While charges are appropriate for the services provided, we have, in the interest of resolving this issue for our patient, made a onetime courtesy adjustment of $for the x-ray charges of May 26, performed at our Providence facilityWe are sorry for any confusion This adjustment will be reflected on our patient’s next monthly billing statement.Please let me know if you need anything further

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The guarantor established a payment plan and has paid the facility bill. It was noticed in reviewing the facility accoutn that there appeared to be a change in address. The address provided to the physician billing goup would have been the address the patient was
registered with. The contact informaiton for disputing the ED physician's bill is *** *** *** @ ***. The patient should have also received an EOB related to services for both the facility and physician billing group and any other services that may have been associated with this visit

Dear ***,Thank you for your notification on this concernUnfortunately, I am not in receipt of your August 14, communication and I am sorry for any delay.We have reviewed our patient’s Providence Health and Services account for the date in questionWhile the information we gave to our
patient was correct, we can certainly understand any confusion on the posting of their paymentAs a resolution, we have adjusted this date of service to a $balance and have notified the collection agency to cease any collection activityThe Agency will also notify any credit reporting bureaus to please remove this information from their records.We have notified our patient via email of this resolution and have included our contact information if they should have any questions.We believe this resolves our patient’s concernWe apologize for any inconvenience in their resolution of this matter.Please let me know if you need anything additional Sincerely, Joe D***Customer Support ManagerProvidence Health and Services

Complaint: ***I am rejecting this response because:
Swedish Medical is the ones that sent security guards to escort me out of the hospital because I was loud I was at the door of the Executive Office and security would not let me in I've left multiple messages for Swedish that they have refused to call me back onThese are unprofessional refusals because they don't want to address their major misses: such as the fact that rather than let someone from the executive office speak with me, they let untrained security guards set the tone and message for the hospital One of those security guards was obviously agitated that I would not just follow his every word and instructionsNeither person was trained at how to read body language, or what to do to calm someone down that might be excited or how to control their own emotions The one was letting his emotions get the better of him each step of the exchange and only until I told him and pointed out the body signs of his anger did he back completely away from me in an aggressive manner I was never moving aggressively, but he did numerous times that was also contributing to an already tense situation There is plenty for Swedish to address that they are absolutely responsible for.Sincerely,*** ***

Dear Sirs, Thank you for notifying us of this concernWe have reviewed our patient's Swedish Medical Group accountWe had originally billed our patient's secondary insurance as their primary coverage in errorOur patient's insurance was rebilled in correct sequence and they have have paid in
full on the date of service in questionOur patient has a $balance with Swedish.Our patient was notified by mail of the zero balance and we believe this concern has been resolved.We apologize for any inconvenience to our patient in their resolution of this matter. Please let us know if you need anything further. Sincerely Joe D***Customer Support ManagerProvidence Health and Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I actually cannot read the attachmentI does not translate into readable language. However, I received a refund check a few days ago, so I assume it's resolved. Thank you. Despite my efforts, they only responded to my complaint to Revdex.com. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease confirm and assure that the credit of $will be applied back to my Visa Credit Card.
Sincerely,
*** ***

Revdex.com:
After an incredible effort and dozens of avenues of communication with this companyI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***