Garcia's Lawn Care

Dear Sirs,Thank you for your communication on this patient concern. We have reviewed our patient's account and spoke with them on February 15, 2017. Our patient has an insurance carrier that while in-network, pays a set amount per service and unfortunately we would not know those amounts prior... to any services rendered. Our represenative did reach out to our patient's insurance carrier on their coverage and was able to review this information with our patient. We were also able to provide information on obtaining price quotes for future services from Providence Hospitals and Clinics. As a resolution, we did place an adjustment of $272.81 on our patient's account for the date of service in question, bringing that balance to $0.00. Our representative also assisted in setting up a payment plan for our patient's other dates of service.We believe our patient's concern is resolved. We do apologize for any inconvenience in their resolution of this matter.Please let me know if you need anything further. Sincerely, Joe D [redacted] Customer Support Manager Providence Health and Services.

Revdex.com: After an incredible effort and dozens of avenues of communication with this companyI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello I had filed a complaint regarding Providence Anesthesia Services and the complaint number is # [redacted] I would like to withdraw the complaint since providence has resolved the issueThanks! [redacted] ***

Sirs, Thank you for forwarding this concern to our Customer Support DepartmentUpon review of our patient's account and their feedback contained in the complaint, Providence has made the decision to adjust the entire disputed amount to a $amountAs of 8/14/2015, the date of service in question reflects a $balance.On 8/14/2015, I called the number listed for our patient to inform them of this resolution, however, I had to leave a message on their voicemail asking they return my callUnfortunately I have not heard back.I will place an itemized billing statement in the mail to our patient for their records.Our patient is free to contact me directly if they should have any additional questions.Thank you for giving us the opportunity to resolve this complaintI apologize for any inconvenience in resolving this concern.Sincerely,Joe D [redacted] Customer Support ManagerProvidence Health and Services [redacted] ***

Ms*** presented to the ED for service, and although she didn’t receive the procedure she hoped, services were performed and billed appropriately to her insurance resulting in a self-pay balance after processing. It appears that Ms*** may be eligible for financial assistance
which is outlined on our statements as well as the Condition of Admittance. We have, however, mailed an application to Ms*** today

Dear Sirs,
Thank you for your email
We spoke to our patient by phone on February 23, 2016. Our patient expressed a concern that his hospital billing was incorrectOur representative reviewed our patient's billing statement with him and asked that he check his insurance
Explanation of Benefits (EOB) documents to verify that the amounts billed by us match the EOB amountsWe have also placed itemized statements of our patient's billing in the mail for his review and records
In the interim, our patient has agreed to continue to make his monthly paymentsWe have provided a direct phone number and have asked our patient to contact us immediately if he should find any discrepancy between his insurance EOB our hospital billing
During the call our patient did inform us that he received another patient's statement along with hisWe let him know we take this matter seriously and that we have notified our Integrity and Compliance Office of this incident so that they may reviewOur patient was at work during the call from us and did not have the misdirected statement with himWe thank our patient for notifying us of this issue and asked that he contact us with the misdirected statement details so that we may thoroughly review this concern
We apologize to our patient for any frustration in the resolution of his Providence account and ask that he contact us if he has any follow up questionsWe are happy to assist
Please let me know if you need anything else
Sincerely,
Joe D***
Customer Support Manager
Providence Health and Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I have reviewed the Revdex.com concern submitted by *** ***. His concern appears to be related to a professional visit not a hospital visit. However, I have done some investigation and do not see that Mr*** has a professional visit for the date of service he has stated in his concern
(9/27/15). He has no hospital balances and no hospital account in collections. I have attempted to contact Mr*** by phone to obtain additional information in an effort to, perhaps, assist him with his concern. I was unable to reach him by phone. I have emailed him asking that he contact me regarding his concern.
Nancy E***
for Iris M***

A consumer is encouraged to submit a complaint or appeal directly with us We see that we have recently received this from the member This is currently in review Please have the member contact us directly for follow up

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
please send me the zero balance letter to my house address on this complaint thank you.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Sirs, This letter is in response to a Revdex.com concern received by Providence Health and Services and forwarded to Swedish Medical group on April 4th 2017. I want to apologize for our delay in responding A full review of the complaint has been completed, based on this review
the two charges in question have been pulled from collections. Our investigation revealed that statements were sent to the patient. But there were missed opportunities on both the patient’s side and ours We have talked with the patient who was appreciative of our call and has paid the outstanding balance in full Thank you for bringing this patient concern to our attention. Please contact me if you have any other questions or need further information Sincerely, Kristi H*** Swedish Medical Group 206-320-

Dear Sirs,
Thank you for your correspondence on this complaintOur patient expressed a concern about the level care and charges for a November 17, Emergency Department visit at Providence Little Company of Mary Medical CenterWe requested that our Hospital Quality Management team review
the medical record of our patient’s services for that date of service
The clinical review indicated that the level of care was appropriate and an audit of the Emergency room charges found them to accurately reflect the care provided.Our Quality Management team has placed a letter in the mail to our patient that documents the results of the clinical review.We respectfully ask our patient to contact our Customer Support Liaison Tracie C at *** *** if they have questions on the billing for their account
Please let me know if you need anything further
Sincerely,
Joe D***
Customer Support Manager
Providence Health and Services

***DOCUMENT ATTACHED***
Revdex.comPO BOX 1000DuPont, WA 98327 June 01, 2016Revdex.com Complaint ID *** (***) Dear Sirs,Thank you for notifying us of this concern and your patience while we worked to resolve this issue for our patient.Our patient received services at Providence Everett
Medical Center on December 30, Services provided by Providence were billed to our patient's insurance carrier and there is a $Providence Health and Services balance for that date of serviceOur review did indicate that the Anesthesiologist who provided services on this date was an outside provider who billed our patient through a separate billing officeOn behalf of our patient, our representative made outreach calls to this separate non Providence office to inquire about the charges to our patient and to ask for a review of their billing to themWe spoke to the complainant on May 16, to update them on steps taken to date to resolve the billing issue with the Anesthesia billing office.On May 23rd, as a result of our inquiry, the Anesthesia billing office informed us that they have adjusted their billing to the patient for this date of service to a $balance.The complainant also expressed concerns about the care provided by the non Providence Anesthesiologist on the date of serviceIt is our understanding that the Anesthesiologist had reached out to our patient at an earlier date to follow up on those concerns.Providence Health and Services also conducted an independent medical review to insure that care provided by our staff was appropriate.With the adjustment to a $patient balance for the date of service, we believe the issue with the Anesthesiologist billing office is now resolved.If our patient has any questions about the review/resolution of their complaint, we respectfully ask that they contact our representative, Lorraine W at 215-We are happy to help.Please let me know if you need anything further
Sincerely,Joe D***Customer Support Manager Providence Health and Services 5405***Providence.org

Subject: RE: Complaint ID ***Dear Ms ***,A quick updateWe just got off the phone with a spokesperson for the patient We did let him know that insurance is processing and that we will follow up with them once we have a final patient balanceThis was acceptable to our patient

Dear Sirs, Thank you for forwarding this concernWe spoke to our patient today, July 14, We reviewed their account concern and we did indentify that there was a delay in an adjustment on their account which generated this issueThat has now been correctedWe also set up a new payment
plan that reflects the updated balance. Our patient was pleased with this review and resolution and now considers this issue resolved. We do apologize to our patient for any frustration in resolving this accountThey were given a direct customer support phone number if they should have any billing questions in the future. Please let me know if I can be of further assistance. Sincerely, Joe D***Customer Support ManagerProvidence Health and Services

Complaint: ***
I am
rejecting this response because:I was quite clear in my complaint I will explain it again This company was aware of the scheduled surgery months prior They waiting until week prior to contact me to tell me that I needed to pay them $prior to surgery or I could not have surgery They ADMITTED they knew the surgery was scheduled months prior and they also admitted it is THEIR POLICY to WAIT until week prior to surgery to ask for additional funds At no time in the weeks prior to that had they ever contacted me by email, phone, fax or mail to advise of any payment that was due They also knew that I had just previously paid the Eye Surgeon $2,as per my deductibleThe Eye Clinic and Surgeon was appalled at their decisions to work this waySince they've admitted their policies and admitted they knew months prior and admitted they had never tired to contact me, and this was not an ELECTIVE surgery, I would appreciate them explaining their reasoning on the Revdex.com complaint as in any other realm of business albeit, Business to Business or consumer, this could be construed as extortion
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I never received a phone call to my home number at this point because of miscommunication I prefer all communication from Providence be in writing only because I have never received a telehone call from Providence, please send communication to my home address, going forward, therefore the response will not be acceptable until I hear from providence I ve received no response from this company, I need some form of communication from this company, before response can be acceptableSincerely,*** ***

Good afternoon.This email is intended to provide follow up to the above ‘closed’ case There was both an AG and Revdex.com complaint filed We are responding under the AG complaint.Regards,Nancy E***Patient AccountsCustomer Service SupervisorP (425) 640-4249F (425) 640-4680This message is
intended only for the addressed recipient(s), and may contain confidential, privileged, and /or legally-protected information, under the lawIt is not intended for viewing or use by any other partyIf you have received this message by mistake, please contact Nancy E*** at *** immediately so that the matter can be properly addressedIf you are not the intended recipient, it is unlawful to copy, distribute, discuss, or disseminate this message or attachments in anywayThe content of this message may be protected and/or privileged under WA RCW and/or RCW 4.24.250, or related State law and administrative code, as well as applicable Federal LawThere is an expectation of privacy in the communication of the message content