Frontier Communications

This is the absolute worst phone and internet provider. They charge to much for the services they provide or should say lack of service! I am having to take my laptop to other places 20 mins from my home in order to do my work. My kids can't log in to do school work and we have to use our cell phones for a hot spot during crunch times which is then making us have to purchase additional data with *** which is not cheap! They will not give any credit for the times the service does not work because it was not out a full 24 hrs. It is more of a work 5 mins off 30 mins kind of service. In our area they are our only provider so we are stuck.

Frontier has the worst service! I have been a customer for years (not by choice as they are my only option). My complaint is about the lack of timelessness resolving issues. I understand things happen however the lack of urgency is disgusting! When internet service goes out and you call in a ticket there is no logical reason a customer should have to wait an entire week to get someone out! If you can’t handle the volume of tickets hire more people. I run a business out of my home as well work for a large global company remotely. Lack of service means I can’t run my business or work!

This company is fraudulent in it;\'s billing practices. They are trying to bill me twice in one month.
The charged me for months for a cable box they installed in my living room. The bill said it was not
returned equipment. They said they would deduct it from the bill but did not do it all at once causing more tax on the bill to occur. They also without notice increased the bill from $156 to $186
without notice. The $156 was NOT a promotional amount. I have called many times for technical difficulties only to find out that they AGAIN without notice limited my streaming services.
This company is COMPLETE TRASH and should be removed from the business landscape with contempt. A class action suit should be in order.

HORRIBLE COMPANY!!!!! THEY HAVE TAKEN AWAY CREDITS TOWARDS MY ACCOUNT THAT WERE HONORED SAYING THEY DON'T HAVE RECORDS OF THEM. I AM FED UP. THIS HAS BEEN A THREE MONTH STRUGGLE, FROM THEIR STUPID CHAT FORUM TO THEIR CUSTOMER SERVICES ON THE PHONE. FRONTIER SHOULD CLOSE THEIR DOORS.

Do not do business with Frontier if at all possible. If you are doing business with them and decide to leave, just know they will screw with you as much as possible when you leave. Frontier took over from *** in Texas a few years ago. I have been with ***/Frontier for ~15 years. When my contract was about to expire Frontier convinced me to not leave by giving me a lower price for two years. What I did not notice in the fine print was the lower price was only good for year 1 of the 2 years, and $50 higher / month for year 2. Shame on me for not noticing the fine print.
Now my contract is about to expire and I'm leaving Frontier for ***. I never had any issues with the master box in my garage (other than the battery) the entire time I was with ***/***. Now "by coincidence", four days before my services were to be switched over my main box in the garage "went bad". Frontier can't send a tech out for six days to look at the box so I just need to do without tv. internet and phone for six days. We work out of the house periodically and have a college student, so this is not an option. They can't do anything about the situation. I find it hard to believe this is a coincidence.
They have already told me my account will be charged thru 6/21 even though I have no service beginning 5/20 thru the end of my contract, 5/21. They say they'll credit me in June, but we'll see. Be sure to have your services moved near the end of your contract to avoid them charging you through the end of your cycle.

I called to inquire about getting higher speed internet. Which I was told if I bought a new modem I would get higher speed. The technician that was scheduled to come called me and told me I was not in the right location for higher speed. So I cancelled. What that has got me was another bill with a new account number. So now I have to bills for the same address. My internet was shut off because I pay my bill on line and wasnt paying attention to getting 2 bills. Now I have been on the phone for hours and everyone tells me they will take care of it.5 representatives later and Im still receiving the fake bill with a balance of 146.37 for a modem I never got. At this point I will cancel but my concern is they will try and make me pay for the phoney bill. The worse communication company I have ever seen. They do have wonderful technicians but I feel sorry for them they have to face customers that the representatives lie to and the company has bad service.

I have had them slow down my DSL internet service twice now when they are offering a service that they are trying to get me to use. The latest is upgraded internet speed. I spend hours with technical people trying to fix my internet connection issue and the last one told me that 2.1 mbps was a reasonable speed for $40/month. They offer new service for up to 12 mbps for $20/month right now! This company is really shady! There should be no surprise by their rating on Revdex.com.

If I ran my business this way, I would be out of business. My father passed away in January of 2019 and we promptly cancelled the account. We were naive in thinking everything was taken care of, until we received a ridiculous invoice of $400+ dollars, now being "sent to collections". We had not once received an invoice between the cancellation data and the collections date. It took my husband and I hours on the phone to initially cancel, then repair from the incompetence that is Frontier.
Fast forward to March of 2019, when my Grandmother passes away. I called on 03/19/19, cancelled her account, yet we continued to receive invoices. I have called with the cancellation order number too many time, and each time I get transferred, somehow the order number disappears. I cancelled AGAIN today, now May, and I am sure will be fighting them tooth and nail over the invoices in which SHOULD HAVE NEVER BEEN SENT!
In total, Frontier's in competencies have cost my husband 5+ hours of dealing with issues that should have been solved on call number one. Following the death of two family members, their communications services should be the LAST OF MY WORRIES!
I would actually go without services before I ever used Frontier for our services!

Frontier Communications shut off phone service on an account that was paid in full and without reason or notification. It took 24 phone calls in a 28 hour period to get the account active again. The final explanation was that an agent of Frontier had made a mistake and they apologized,
In my 70+ years I have never found such ineptitude by Customer Service Representatives, who could not help resolve the issue because "that is handled by another department".
I another phone service were available, I would advise using any service but Frontier.

Frontier Communcations service is less than poor, it’s non-existent.
Hold times and tech support by phone can be measured in hours. Phone tech uses same script each and every time which proves a waste to customers who have been through the routine before and performed all trouble shooting tasks prior to call. After hour(s) on phone tech is scheduled days ahead because Frontier has no same day service even for calls by 9am. Frontier does not have the personnel resources to service customer base.

Cancelled my service in the middle of a billing period but got charged the full amount. I was told I would be pro rated when I disconnected but then was told that they have to charge the full amount. Watch out for this company, they lie and are very shady.

Absolutely horrible customer services combined with vastly overpriced services equals ZERO stars in my view. Every interaction I have had with this bunch of thieving nincompoops has been excruciating. I am currently in the ninth month of a billing dispute that I was told would be resolved within a week at most. $300+ of my hard earned cash sitting in their till, and it was THEIR mistake. May they all rot in hell!

No service for over a week. No tech for 2+ weeks. Call and cancel 4 days into billing cycle. Charging me for remainder of cycle even though they are not providing a service.

They were fine while we had them. Holy moly trying to cancel was another story. We canceled on the last day of our contract. Over a month later they sent us a bill. When we called they tried to tell us we canceled a day later saying that the cancelation can “sometimes take 24 hours” therefore we owed for a month we didn’t use. It’s like the make up the rules as they go to suit their needs. Very disingenuous company. Will never work with them again.

Terrible customer service representatives. After all they take you through to get setup. Finally, get a voicemail stating they have everything, but please call back. You call back, verify yourself and ask for the person that left and CLEARLY you are RETURNING a call the msg, they can't transfer, but ASK me what did the person WANT that called me. I don't know, I'm just returning the call. Are you a new customer, yes, are you setup. Now I gave you alllll of that information at the beginning of the call. But bottom line, out of 3 representatives, not one, new why I was asked to call back. I ended up calling the corporate office and they told me clearly, all the representative was letting me know, was that I'm all setup for new service and just pay the deposit. I hate this company and surely hate there are no other choices in area.

Advertised as "Service you can count on." The internet service constantly goes out. Customer service is not helpful and will not discount for the terrible service. Now, you call their number and go through the proper menus and it tells you to call another number. After the third number, I gave up. We are paying for a service they are failing to provide most of the time, affecting our business sales and customers. WOULD NOT recommend. Also, upon setting up our service for a decent price, after a year we learned it was only promotional and was never informed until the changes to our bill.

I wanted to bring to your attention the deceptive billing practices that I have witness over the years of being a customer. I assume the company feels I’m only one person and it won’t matter when I leave. This may be true, but I felt compelled to write you a letter anyways. I was being billed hundreds of dollars more than I should have for services that aren’t being used by our family. When I became aware of this issue I called to try and resolve it with customer service which turned into a 10 hour call, ending with retention. I’m not sure if you have spoken to this department but I know that they are not retaining anyone. I was able to come to terms that you don’t want me as a customer and I don’t want to be a customer. I changed my bill dropped some services was given no past credits for being billed over 400 per month for no reason. I was able to signup for a month to month plan at 220 per plus fees and taxes. That happened on 4/2/2019 what didn’t happen was being charged that amount. I can not get one person to confirm or tell me the exact amount of my plan and or getting me back to the person who I made this deal with. Each person I speak with is more condescending than the last. They would not even try and resolve my issue with the last supervisor Mayshack in Texas telling me he had other people that needed his help, that was after I had been holding for 3 hours at 10 min. I have over paid and been under delivered service. I feel that being held hostage to your company is the only reason your able to keep customers such as myself. I am trying to switch to any other company but at the moment you are the only company able to provide service to my home. I was forced to pay 100 more than I was told I would today because no one would even consider fixing my problem. I paid 10 dollars to make that payment which must be made with an agent. I have told them I’m not able to make payments online and they tell me “so should I make that payment for you?” the last payment I made on line with supervisor Angela, she was kind enough to waive the 10 dollar fee only problem is that credit didn’t show up on my account. I understand you are a very busy office and this letter has little to no effect, but I wanted you to know that I am a very unhappy customer and unhappy customers tend to tell others about their experiences. You are charging me over 400 a month for internet and tv that’s more than a car payment. I would think you would want me to be happy about doing it. One customer rep even questioned my finances and my ability to pay and when I said I had no internet or phones he told me to go to the public library to finish our call.

I live in texas and frontier has taken over *** for over 2 years my bill has been 56.00 now frontier has got it up to 103.00 for the same service I have had for 12 years I get local land line only with 1g of internet called and spent many hours on the phone to see why this was so high now never got anywhere with them weeks later after many more hours on the phone I was offered unlimited long distance with 12g of internet for $70.00 don't want all of that was happy with what I had but if it was $103.00 for the plan I had or $70.00 to upgrade I will do the upgrade next day the phone man shows up and tells me I cant get that where I live and customer service knows that so now i'm back with the same issue tried many times with emails and calls to fix the issue but get a run around with everyone I contact at frontier this company has the worst customer service I have ever seen very unhappy with them

This company deserves zero stars. I’ve filed complaint after complaint with them and offered to take each survey and never have I been contacted or have they reached out to resolve anything. Also, I can never get to a supervisor as they’re never “there” when I ask to be transferred.
I literally called to transfer my service and was told it could be done - a week prior to my move an outbound agent calls me and hangs up the minute I answer. I check the app and everything looks fine so I assume he was calling to confirm the order. The day of my installation I call as nobody has shown up and I’m told that nobody is going to come and that they tried to contact me and it says I couldn’t be reached. Which is complete crap. The agent then signs me up for DSL as I can’t have high speed internet at my new location, tells me she’s overnighting the new router and so I say thank you and go about my business. Two days later I call puzzled and literally I’m told I didn’t accept the terms and can expect a router in 5 days if I accept these terms I thought I ALREADY EXCEPTED!! I’m constantly lied to by every agent in this company and I never get anything resolved. They are the absolute worst company. Seriously choose spectrum instead because that company makes customer experience easy. Frontier ruins lives. I’ve cried on the phone with these agents because of pure frustration and just pure anger. They are the worst company I have ever met and I NEVER WANT TO BE THEIR CUSTOMER AGAIN.

When we made a change in our account, we were double charged--- their error (although we were told that auto pay from our original account was cancelled and this would definitely not happen). It did. We were charged $90.67 twice on the same day. I called to asked them to reverse one charge (take it off of my credit card), but was told that instead of simply reversing the charge (stated it was not their policy), they are planning on issuing me a FRONTIER *** card that I don't want, didn't ask for or apply for, and they'd put a -$90.67 balance on it. This unwanted card will arrive in 4-6 weeks. VERY FRUSTRATING. Now we have an appointment to switch internet providers this week. Frontier's poor customer service has been a huge part of why we are leaving as customers.