Frontier Communications

Terrible company, corporate scamming. They have now TWICE in two years removed our long distance plan without our asking and charged us thousands of dollars in overseas charges. We call numerous times to get this adjusted, and they either hang up on us or tell us we were the ones who removed the special pricing, this after spending hours on the phone with “customer service”. It’s only after we complain to the FCC that they are forced to acknowledge our complaint and adjust our bill.

Was overbilled $5/month without formal notification. Shady business practices.
Before frontier bought out *** FiOS in this area, I purchased a wifi router from them so that I would not get charged an equipment rental fee. When service changed over to frontier and I renewed my plan, Frontier tried to charge me for an equipment rental fee. When I caught the overcharge the first time and disputed it they refunded the accidental charge and adjusted my recurring bill as a discount as they weren't actually lending/renting/providing any extra equipment to me. This stayed "corrected" for about 3 months. Then without notice, Frontier decided to drop the $5 router discount fee sighting company policy even though they are charging me an additional fee for equipment that I OWN. After bringing this to their attention the rep stated unapologetically, that it is now the company's stance to charge a router fee regardless if the equipment is rented or not.
I purchased this router from them to avoid this kind of unnecessary fee and they have now rewritten the rules essentially charging me double. In my opinion, this type of business practice is criminal. I strongly recommend NOT doing business with frontier communications...

If I could give Frontier Communications a -1,000,000 rating that would NOT be low enough. WORSE THAN TERRIBLE reliability, TERRIBLE Customer service, TERRIBLE pricing/value. I have dealt with several thousand companies over my lifetime, and hands-down, Frontier Communications is the ABSOLUTE WORST.
They should NOT be in business.

I wish *** would have never sold to Frontier! With *** I knew exactly what my bill was going to be each month. Frontier not so much it has done nothing but go up even after I cancelled a HD package a year ago... now my bill is right back where is was before I cancelled all those channels!

DO NOT sign up for their internet services! You are locking in a auto renewing 2 year agreement with a $400 early termination fee. They don’t tell you this, they write on the back of the bill that you should go to the website to see all the terms of agreement and that by using the service or paying your bill you agree to them. We had internet for 5 plus years from them and are now stuck paying this charge. What a scam!

Install for new service scheduled for 9/8/between the hours of 8am and pmTech was a no showTook off work to be here for itThey didn't call email or do anything to let me know they weren't going to make itpoor customer service and I haven't even gotten it yetIf this is how they treat potential customers I'd hate to see how it would be as an actual customerGo with another company if you have the option to

NEGATIVE STARS. AS A BUSINESS OWNER OF A MEDIUM SIZE BUSINESS THIS IS A TERRIBLE BUSINESS THAT PRACTICES DECEITFUL POLICIES AND LOCAL TECHS ALL OUT LIE...We where billed for technical problems that where not in our control. 100% frontiers issue, but lied to make it my issue. Long story short local techs worked out issues at their box on the side of our business (explained by office of frontier president that it is their responsibility). They had to come several times to correct the issue. On one of the first times they came the tech explained to me (The owner of the business) that it was definitely on their side, but no worries I think we can get it fixed. Fast forward three times later and it is finally correct. However, we received a bill for 400 dollars. Tried the normal ways of recourse and finally found myself at frontiers office of the president. Nathan their explained to me, much like a broken record, that the statement in the system said differently, and thats all there is to it. And since there was never a "problem" with frontiers phone system you have to pay for it. AGAIN KEEP IN MIND THE TECH TOLD ME IN PERSON IT WAS ON THERE END. THE TECH NEVER WORKED ON ANYTHING OUTSIDE OF THERE BOX ON THE SIDE OF THE BUSINESS.

This company does not honor agreements they will say anything to get you signed up. I had my orginal install date ignored by installer. Somehow in their process that acrually deletes your account as well. I was told I would recieve a $125 credit to my account for the missing visa card that was supposed to be sent based on my original online registration. which even after hours of calls I never recieved. I decided this company was not ethical and it wasnt worth the time so I decided to cancel my subscription. In return even with lots of valid reasons for termination I still recieved an early termination fee.
Warning is you get what you pay for with these guys. So be warned

When I moved back in August 2018, I was looking for FioS. I called Frontier and asked for services. The representative told me that you offered blazing fast speeds in my area. I agreed and set up an account. No one ever showed up to set up the services. With further research, I learned that Frontier only offered 3 Mbps in my area which was way too slow for my needs. I immediately canceled services and made sure my account was closed. Fast forward 3 months, I receive a bill for 11.40. I called support and got stuck on the line for a hour. I call today to see if things have cleared up. I have been forwarded to collections. I never received services, I was lied to about available speeds on my initial call, I have dealt with two rude service reps from billing and one nice service rep from collections. I am not paying for services I have never received. I want this collection removed and dealt with. One person tells me the fee is for a modem, the other tells me it is for cancellation. I never received a modem nor internet.

0 Star is what the deserve. Multiple issues, no one calls you back when they tell you they will. I started recording my conversations or taking snap shots of chatted conversations cause they are all LIARS! I could go on with each issue I have had in the 1 year with Frontier, but the list goes on and will end up giving me a heart attack! I am currently on hold with Frontier, I cancelled my service in December effective date 1/13/2019. I woke up the 11th and it was turned off already. THEY LIED! apparently they don't cut people off on Sundays so they cut me off two days in advance. I PAID FOR UP TO THE 13th! They couldn't just switch it back on the rep said, he gave me his extension and said he would call me on Monday and credit my last bill. He never called, I'm now trying to get ahold of him he gave me a 4 digit extension that doesn't exists, they only have 7 digit extensions. WTF is going on! How do they get away with this! this is only one of the several issues with Frontier! LOL, the line just dropped Savana just hung up on me while I was waiting for her supervisor.. I CANT MAKE THIS UP

Frontier Communications’ service is as bad as it gets... the worst ever.
Also, their pricing is predatory. They offer you a “promo” price. And god forbid if you forget to call and “renew” the promo price - expect your bill to get doubled! ! ! I was traveling - and wasn’t able to make that call - come to find out I have been out of the promo period for more than 9 months - that’s an extra $1000 - are you kidding me??
Never ever sign up with these guys. Look for another provider... there are good ones out there.

This is the worst business I have ever dealt with and they basically have a monopoly in my area. They advertise 6meg speed but I get .5 meg speed. They have admitted they have terrible internet that needs to be fixed but no plans to do so. Customer service is terrible but yet I have no option for other internet so I am stuck with them. I had better internet in 1999 than I do now in 2019. DO NOT DO BUSINESS WITH THEM!!!!!!!!! YOU WILL REGRET IT!!!!

they suck I can use *** with it my *** 3 will never connect with it they charged me 47 bucks for dial up style internet I get time out errors and yellow triangles on the connection on my taskbar and this is the best speed they got?. then this dumb account manager dont reply and the so called online help says to call a 800 number. I regret getting it and if anyone is thinking about it. I have one word DONT! its a hassle and a waste of time. froniter internet sucks. they wont last long

Seems this company only cares when there is a complaint added to this website. They do not care about current customers. they could care less about you...as soon as you sign up they give 0% respect to you, much less care about you....

horrible, over-priced, technically inept. for example, using their automated call back system does not honor your position and say's it will call you the next day if too busy. If they offer a better deal, they will not change your plan. I will never use them again and will be changing carriers as soon as I can

This company is a joke! It is the only option in Northeast Pennsylvania in many cases. The internet service is awful. In a month my mom's internet services might work for 5 days. The rest of the time she has been forced to use her data package on her cell phone in order to use it as a hot spot as Frontier's internet connection, which she pays almost $100 a month for, does not work. She has called and complained multiple times and the best they can say is we will give you $40 off your next bill. Forget it, she wants to be able to have the high speed internet service Frontier claims to provide for the entire month. She has talked to multiple neighbors, and people who live in the same county and everyone says the same thing AWFUL and paying too much for a lack of service.
One of my friends just was told that she wouldn't have internet services for 3 weeks because they couldn't get anyone out to her house, but that she has to continue to pay for the services.
At my own house, there is a Frontier cable line hanging across my driveway on telephone poles. The line has dropped so low that heaven forbid we ever need emergency fire services to come in, they won't make it. This fall, we had a load of wood delivered to our house, they were supposed to put it on the other side of the barn, which means they had to come in via the driveway. The cab the of truck couldn't even get under the line! My fiancé and I called to let Frontier know of the problem then (AUGUST 2018), they told us they would have someone out to fix it. It is now JANUARY 2019 and no one has been out to fix it.
I was forced to choose a star rating in order to submit this review. Please know that in truth I give this company 0 stars.

I would give 0 or negative stars if I could. I talked to people in "Customer Service" on 12/8/18 and received a quote and got a confirmation number. When the bill came, it was more than $50 more than I was quoted. I called "Customer Service" again and was told that the agent has "misquoted" a price and they wouldn't honor that quote. I asked how much just internet service would be and was told it was $45/month. When I called to cancel everything except internet, I was told that it was $70/month, not $45 and that the people in "Customer Service" didn't know the correct prices. Only the people in "Retention" do. Really?!? That's FRAUD! Quoting one price and billing another is fraud.

WORST company ever!! Unfortunately they are the only phone service available to me in rural West Virginia. I have been trying to get a phone installed in my home since November 22nd. I had two appointments scheduled and they did not show up or call either time. Then I was told it would be jan 5th, again no show no call and when I called them they said the appointment was for jan 24th. I have no other phone service, no cell service and my husband is not well. This company was awarded the whole state of wv and was also given billions of dollars to upgrade service in rural west virginia. They didn't do it, in fact they were caught throwing away expensive fiberoptic cable! What punishment did they get?? A slap on the wrist!! They are terribly inept, every time I called I got a different story. I am calling my governor, senator, etc to complain and I wish more people would do the same.

They are terrible. My neighborhood has been without TV, internet, and phone since Friday evening. Have called twice. They keep saying there is no outage and none is calling but on my next door app. Several have the same problem. Might be Tuesday that is ridiculous. I have a mom in the hospital since 22dec and if something happens and my family try to call my house instead of my cell I will have a major problem with the company

For anyone with Frontier Cable please make sure you get confirmation of everything you do and any phone call you have had. They are in the business of protecting themselves before their customers and will do whatever it takes to make sure thats the case. I was just accused of not calling to cancel my account and am now being charged for services I clearly didn't have. They even went back and confirmed my activity and said there wasn't any activity between the time I cancelled and now. The worst customer service I have ever dealt with in my life. Please share this post for me and help me take a stand against these criminals.