Frontier Communications

By far the WORST customer experience I have ever had with any company of any kind.
Their customer service is either extremely incompetent, or knowingly deceitful.
I would not recommend this company to my worst enemy.
Recently switched to *** and have never been happier.

Worst company I have ever dealt with bar none. They have taken my money without giving service. They refuse to refund the full amount. I made payments and watched the money come out of my bank account, and was then Told my account was cancelled due to non payment. Highly considering legal action. This is the worst treatment I have ever been given by any entity that wants my business. They have monopolized my area and there aren’t any other options. I would recommend ANYONE AND EVERYONE over frontier. Save yourself the headache and just set your money on fire, at least you wouldn’t have to be patronized for hours on end on the telephone and then lose money anyway!!!!!

Frontier is not worth the expense. When I called to cancel my service, I told them that I wanted it shut off on a certain day if possible. I was told that it was possible and that there would be a $10 disconnect fee, which seemed ridiculous but whatever. The date I selected was only 4 days into the next billing cycle and the representative said that the last bill would have the fee and pro-rated amount on it. When I got the bill it was for the whole month not pro-rated at all. I called and they said that they don't credit for partial billing cycles. Which was not what I was told just two weeks earlier! I have put in a dispute and sent a message to there executive customer support but I don't expect any real resolution since it took me asking 5 times before I could even speak to a supervisor. I advise not to use this company at all.

This is one of the worst companies that I have dealt with, I would not even have given them a 1 if they had anything lower. I just called their company today to get money back that they owe me on a negative account that I closed 4 months ago and I got hung up on twice. I have called every month for 4 months and they keep telling me I have to wait another month, this is ridiculous, if I owed them a bill they would be Johnny on the spot to collect. I originally dropped this company because my cable/internet (by the way, had the fastest internet they had, horrible) bill kept rising all the time, it was almost up to $400 a month. I just got fed up with all the BS they kept giving out and went to a different company. By the way, still have not gotten the negative balance that was on my account so I guess I will keep trying to call them back. Whatever you do save yourself some headaches and do not go with Frontier.

This is the worst internet company ever! They keep adding to my bill it went from 50 with *** to 65 now it's up to 96 dollars. I dont understand the service is shotty and not even ok half the time. They insist I need a phone line (that I dont need) which Is extra 30 a month for something I'm not using. Lastly there customer service is awful. Dont go with this company

Frontier is a terrible company, they do not even deserve 1 star but that is the lowest it goes. This review is for the public to be aware. We tried to reason with frontier communications for months. Our bill would constantly come in $40+ higher than expected. In order to fix the billing problems, it takes just over an hour on the phone with a Frontier rep. Following month our bill would be worse than last. From adding things to our account that we did not want to removing the most important things to our family, and then they want us to pay to reinstall the services that they removed in the first place against our consent. We have been ripped off and lied to by Frontier Communications, not to mention we had too to call frontier a few times a week because our services would be down. This problem would come and go depending on a month. Frontier would use any excuse in the book to ensure us how this was not on them, and every time they would make you keep resetting your system until it would come back online. We never really got a reasonable explanation for why we were paying for services we did not receive, and never got reimbursed for. I would not recommend this company to my worse enemy. Frontier Communications is an unethical company, and if you ask me they are hurting the public by robbing them of their money, time, and making promises they never deliver.

If anyone uses just the internet service, please be aware that Frontier does not prorate. I have found that out after two phone calls and two chat sessions. What bothers me is I was told at first the rate would be prorated. As a standard practice, do not settle for the first answer, just like seeing doctors, get a second opinion. I have always spent close to and even more than an hour to get any questions answered. How this incredibly unorganized and uncaring business stays afloat is beyond me. If Frontier internet is offered in your area, please avoid it like a plague. I have been using Frontier for two years and it has been nothing but nightmare with frequent service outage and unhelpful customer support. PLEASE STAY AWAY from this business.

Crooks! Not sure how they are allowed to perform the deceitful practices that they offer but they continue to be in business and in some communities run a monopoly. I signed a 2 year contract and immediately my bill was no where near what I was told (via chat in writing) it would be. Every month I had to call up to get a new bill because they could not fix their "promos". My rates regularly go up without any notification or justification. The internet is not even close to what they advertise and the DVR boxes never worked properly even after getting replacement units. I have used them for about 2.5 years now and I finally canceled service. I mid way through my billing cycle and they are telling me they no longer provide prorated invoices and I have to pay in full for the month. Oh and the $10 disconnection fee.
Never ever will I do business with such a crooked company.

I signed up for their 3 year guaranteed locked in promotional rate. Then the speed I was sold was never reached and they finally told me it actually wasn't available at my location. So I downgraded to the lower speed but they then started billing me $5/month more than what the higher speed cost even though the lower speed should have been charged $10 less!
They continued over-billing me $15/month for months even after I called them over and over again and hearing promises to fix it--but it took months. I was even billed a $9/month late payments when I refused to pay their over-billing. Then after a year, they ended the promo rate and began billing me 73% more. After again contacting them many, many times getting different stories each time, they claimed I never signed up for a 3 year guaranteed rate and refused to honor their deal.
I went all the way to the President's Office and they just continued to claim I signed up for something that I had never heard before. Since I signed a document accepting their terms when I signed up, I asked them to produce that signed document which will prove what I actually signed up for. They said they don't keep documents. How convenient.
Buyer beware! Be prepared to be sold something that they will not honor. Be prepared for incredible frustration when attempting any type of customer support. Be prepared to be lied to and be angrier than you have ever been about a company!

Scheduled a service call for Frontier to identify their equipment so we can transition to voiceover IP. Was given a four hour service window. No show, no call. Rescheduled. Was told that I had provided a contact number that was the same as the main line for the service call and that this was somehow clearly not OK. OK then! Four hour service window. No show, no call. Rescheduled AGAIN (third times a charm right?). Expressed my displeasure as professionally as possible when all I wanted to do was breathe fire. Here we are 3.5 hours into a four hour window and do I have any confidence that they'll show? Of course not. These people are the sm of the earth. If there's a God in heaven, they'll all be damned to hell.

I called Frontier to find out why my "overhead" charges went up another $2 a month. Representative told me I could reduce my bill by $10 a month for same 75/75 internet. I agreed. Confirmation email said it'd be $45, plus $120 setup charge. I called and talked to a different rep. She transferred me to customer retention who disconnected my call after 30 min on hold. So I called again. The rep said the problem was I was a *** customer, so they charged me a new Frontier customer fee. She supposedly changed it to remove that install charge, give me the same 75/75 speed at $45 a month. But the confirmation email again said that my speed was being reduced to 50/50 for that lower price and there was another setup fee. So I called a FOURTH time today. This rep told me that he could not change that, it was what it was and by the way, my rate would be increasing again in a year because I'd signed up for a 1 year promotional rate to stay at the same rate I was already at. What a SCAM! All he could do was cancel my order, but he thinks the slower speed might have already been enacted, so there's nothing he can do for me. I am so IRRITATED. They lied to me 3 times and now they reduced my services and are charging me more per month! This is WRONG!

We are customers for 8 years now. It always was hard time dealing with Frontier but the last incident is just a FRAUD. We were agreeing on a price/plan over the phone but were surprised to receive a bill double the amount agreed. After spending hours on the phone with them (case number S-*** WO ***) we got them to admit our agreement but they are refusing to follow through and the reasons are with them. It's not the first time that they are promising something over the phone and later not honoring it, but at least in the past after we insisted and proving them they would comply. This time even that did not help. I believe a class action against their fraud business practice is needed.

BEWARE!!!
Upon starting my services with this company I clearly asked multiple times what additional fees would be associated with setting up an account. I was told multiple times there are no additional fees. Upon the first bill I received I noticed a installation fee. When I called them to ask what installation they had provided since I provided my own equipment they said that is a normal fee. I explained to them my conversation. They then explained to me that they do not start services for their customers and use a third party site to do so. Then was explained that the third party sometimes lies.
Upon canceling my services a little over a year of keeping their product, I asked them the same questions. Once again explained no additional fees. LIES once again. They charge me a $9.99 broad band disconnect fee.

I am a *** wireless employee who used to get a discount with ***. After *** became Frontier, Frontier messed my account after I removed international dialing from the voice service. My bill doubled and when I ask to undo the errors, customer service insinuated that it was my fault the account was messed up due to me calling and asking to remove the feature. It took them a month to somewhat fix my account and unknown to me, they put me on a 2yr contract without my consent just to give me credits to bring my bill down to close to the amount I was paying previously.
Then a year later (October), I call back to ask about new specials and disconnect voice service since I was not using it anymore. They future dated my home phone disconnection for 2 weeks from that day. 5 minutes after I was done with the call, my home phone was disconnected and had to spend 2 more days to turn it back on.
Now I call back again to remove the home phone and tell me that the promotions that they promise me 2 weeks ago no longer apply since is now November.
How can a company be so messed up and cannot do anything right?

Frontier I'd horrible! Very slow internet...and force services on you so they can charge more! Giving 1 star because you have to leave at least one.

Frontier does not prorate final bill and raises prices indiscriminately.

Frontier Communications is a horrible internet provider! I have had trouble connecting to the internet for over 6 months and they haven't resolved the problem. They upgraded my equipment, which I didn't ask for. I just ask to have my connection fixed. They charged me $20 more a month and I still can't stay connected. I have been without internet for two weeks now. I have called Frontier numerous times and no one has helped. I had a service call scheduled and no one showed up. I emailed the office of the President to get help and no one contacted me. I submitted a frustrated comment on their facebook page and finally got a response indicating they would be fixing the problem that day, but I still don't have service. They continue to send me bills of course. They don't provide the service they are in business to provide, and it is next to impossible to get issues fixed.

TERRIBLE, I call in and get transferred around to 10 different reps and never get questions resolved. First ever Revdex.com review but this company is that bad.

This is the worst internet provider I have ever dealt with. That is saying a lot, because I've had 5 or 6 different providers over the years and they all have terrible customer service. I currently have not had usable internet in over 2 months. Each time I call a service call is scheduled for 7-10 days out. Each time they no show and then claim that they can't get a hold of me. They have both my wife and I's cell phone numbers and never even attempt to call us. Our internet worked fine for the first 3 months we lived in this house and then all of the sudden slowed down to where our speed is lucky to reach 1 mbps. They keep saying the internet is working fine, but at 0.04 mbps you can't even load an email. They have a monopoly on my road and have no interest in providing any kind of service for your money because they know that we don't have any other options. I really can't even verbalize how terrible this company is obviously by the other 15k terrible reviews on here customer feedback means nothing to them. It makes me sad that they are able exist in the United States in 2018.

I became a customer with this company years ago when they were Verizon. Dealing with their billing department had been a recurring nasty experience. When I recently decided to give up and cancel my service, they informed me I had a two-year contract and would be hit with a hefty termination fee. This was news to me. I made a complaint which was 'escalated' to someone unspecified.The disagreement has yet to be resolved.