Frontier Communications

I think these people are criminal. I have been with them for 7 years with rates continuing to increase. Went to a company with better rates. Called to cancel service and was informed I would be charged for 3 weeks of service I will not be using. Seems criminal and suspect.

Frontier cable just charge me a full cable fee for service I have not had for a week now because their system is overloaded. I get credit for that week but charged a month due to canceling one day after due date. Buyer beware, make sure you cancel before your next month bill starts, they also kept me on the phone for total of five hours.

I tried to switch to their internet service. Scheduled the installation about 2 weeks in advance. Was given a window between 1 PM and 5PM of PST and they promised they would call one day before if anything has changed. They did not call and did not come to do the installation. When I contacted their service department, was told that they might come on another day. No apologies, no explanation what have happened, just we might come on another day. Seems to me they were not interested in my business, so I canceled my order.

PLEASE DO NOT MAKE ANY BUSINESS WITH THIS COMPANY. THEY ARE GOING TO STEAL YOUR MONEY CHARGING A SERVICE YOU CANCELLED BEFORE THE CYCLE STARTS. CUSTOMER SERVICE SUCKS, THEY HAVE AN UPDATE WITH THE CALLS YOU MADE TRYING TO RESOLVE YOUR ISSUE. THEY WILL DAMAGE YOUR CREDIT. PLEASE, STAY AWAY FROM THEM.

BEWARE OF FRONTIER!!!
We called Frontier 12/31/18 to remove our landlines, the features associated with landlines, as well as remove other services like content anywhere storage, and computer security. Frontier proceeded to charge us double for the internet access and continued to charge us for the content anywhere, the security, and the landline features for a line that we no longer had!!! I called customer service once a month - they said our bill is now fixed but we would have to wait until the next cycle to see the changes and the changes never appeared. They continued to bill us until April and then refused to credit any of the overcharges. What a horrible way to serve their customers!!! If I could register zero stars I would. Terrible, terrible, terrible!!!

They lie, say they will give you a $100 dollar gift card when you sign up only to find out later no way you are getting it. After you spend hours on the phone with them, lie lie lie. Quote from a supervisor was that even a supervisors promise in writing in your file doesn't hold weight, nothing they can do. The only internet provider in the area.

Too bad I can give this a negative 1 star. I cancelled my service 4 days into the new billing cycle and they charged me for the full month. I spoke to two chat specialists and both told me to wait for last bill and they would pro-rate me. When the bill came they did not pro-rate it. when I called they told me I had to pay full month. Very poor business practices and representatives that lied to the customers.

Worst. service. ever. That we were supposed to get service up to a certain high speed is misleading. A lot of the time our service is 0. After our multiple complaints we were told that the lines are "first come, first served" and if you are too far down the line, you will get kicked off. Guess where we are? The end of the line. They will only refund if our service is cut 24 hours, not for consistently slow/poor service. We left and are getting better service with a different provider. All the money we paid out is an ill-gotten good. Well, good riddance to you, Frontier!

Late April I called Frontier and asked that the bill read both of our names instead of just my Husbands name. We have lived in the same place and had the same phone number for over 40 years. I was told no problem.
When I received the May bill, I noticed it only had my name, was a new account number and I was also being billed for June, when it wasn’t even June yet.
When I called I was told that whoever I talked with in late April, created a new account and deleted the old account. Not what I asked for. Because of this I no longer could get our old billing plan, but was now on a newer plan which of course was higher than before. Several days later I received an email giving me a pin for a voicemail account, which I did not ask for. That same day our phone now displayed the caller ID number. They forgot to mention that this was now included with the new rate plan nor did they ask if that is what I wanted.
I called back to let Frontier know I did not want voicemail, since we already have a machine. I also didn’t need call waiting or 3 way calling, but I was stuck with having to pay for all of this with our new plan – which I did not want either.
I believe that Frontier used my request to increase the rates on our bill, and didn’t bother to let me know. The bill STILL DOES NOT have both our names on it.

Zero, they get a zero! BUYER BEWARE! Aside from looking at the stock market and seeing this company go from $9 a share to $2 a share if you are an unfortunate customer you will see why. This is the second time this company lied about a tech coming to my house. I live in the country and can see anyone entering my driveway. On the phone I was lied to saying they did show up to fix our unreliable wi-fi (which they will attempt to give a run-around especially to “victims” who aren’t computer savvy) and then another person says the receipt does not exist. They are a costly company for the service they DO NOT provide. They will use multiple excuses in attempt to explain why you can’t get service. Similar complaints from people across the United States. I advise everyone to find a different company. Weeks without internet service...REFUND my money. Overpriced! Provide quality customer service! DO NOT LIE to your customers!

Canceling subscription? Beware - Frontier
I just wanted to post a general message about Frontier Communications.
If you have their service and are outraged by an increase in price that prompts you to search for another Internet or Cable service, don't have a knee jerk reaction like me and cancel 6 days into a new billing cycle! Frontier, in their infinite wisdom will charge you for the entire month regardless of the fact that you no longer use their service. It will not matter how much you try to appeal to them with logic they will not budge and will insist you own them a full billing cycle of service. I personally believe this is robbery in its finest, untouchable form. Think about it, what other service, mortgage, car payment, cell phone bill makes you pay for something you are no longer using??? My only recourse is to complain publicly and save someone else their hard earned money. Frontier has lost me as a customer for good.
Frontier is HAPPY to give partial month credits when changing service but if you cancel, it's another story.
Here is a link to the rules I found after the fact, it is also printed on the bill: ***
Shame on me.
Shame on Frontier.

I think Frontier is awful. I have same issues as I had read. They gave me internet which was to be high speed, they charge enough. BUT I hardly ever get online. I found out they they gave me 2gbts for our area an we share with 8 other homes. I have called them an all they want me to do is upgrade. Well a neighbor upgraded an has the same problem as I do as they did before the upgrade. We can only get frontier out in this rural area or other wise pay high high price for internet. I was told by a rep from frontier that I or we have in this rural area one step up from dial up. I truly think this is unfair to us. For they are charging us a hefty price. But frontier does not seem to care except for us to pay the bill.

I have been fraudulently charged higher than prices quoted to me, been double charged, and charged for services that have been discontinued for months. Hours spent on customer calls to correct billing problems always result in the same outcome - apologies- promises for next months bills - then continued over charging. This company has an extensive reputation for these types of practices.

It has been terrible closing my uncles account that has passed away?? So many calls and lies. Then all managers go to lunch at the same time no one can help me. On the phone for hours and still no answers. So upsetting

I am not surprised by the F rating here. Last September, I requested that my internet service be put on vacation mode for the 6 months that we would be in Florida and I was told this would not be a problem. Much to my surprise, I was billed in full for internet service for the entire time and only the fax line was put on vacation mode. This is contrary to what I requested and contrary to what I was told would happen, I ended up paying hundreds of dollars for internet services for months when no one was in the house. After MANY hours with customer service, I finally was told that vacation mode was not offered in PA. Because this is NOT what I was told when the initial request was made, and I was billed in full for the 6 months I was not using the services I cancelled my Frontier account today, June 3 2019.
To add insult to injury, when I called to discontinue services today, I was told that my billing cycle began June 1st and because it is Monday, June 3, I will be billed for internet services for the entire month.... I requested that this be prorated but was told that this was the policy. So, after paying for internet for many months when I was not here this rip off company is having me pay for yet ANOTHER month when I am not using their service.
I have switched to a new company, which unlike the slow DSL service from Frontier, I will have cable internet, phone AND television for a SIGNIFICANT savings over what I was paying Frontier. If you live in Upper Bucks County, PA, do look into your options as there are faster internet services for less than you pay with Frontier. Also, if you live in PA and are told that you can put services on vacation mode, don't be surprised when you are billed for the internet services despite repeated assurances from customer services that your internet will be put on vacation mode.

Horrible serivce, they make you stay home from work all day waiting for a tech that never shows and then reschedules your appointment without notice. This is exactly what happened to me today... Finally was able to get a reason as to why... They supposedly didnt have "enough man power" to do the job?!

I moved to another house on April 2019 and called Frontier to move my service. Then I received a bill for $65 a month when my normal bill was $30 a month. I called and inquire and I've been told that they were going to send it up higher because they cannot do anything with it. They had created a new account for me instead of transferring my account. A week or so later, I was told that my promotion has ended; hence, the increased of monthly fee. I cancelled my internet service around the end of April - beginning of May 2019 because the this run around and getting different answers from different customer service. Then I received a bill for 4/23 - 5/22 for $90.62. I called the billing customer service and was told the they do not pro rate the monthly fee. I have to pay for the whole month even thought it has been cancelled. I confirmed if this is the final bill and was told yes. Today, I got a bill again for $9.99 so I called the customer service again and was told that this if for cancellation fee. Seriously? I asked to speak to a supervisor and was told repeatedly the the charge was valid. I remind him that I was told the the $90.62 was my final bill, then he said that that representative would not know about the cancellation fee. So, I was being charge a total of $100.61 for the month of May because I moved and ended up cancelling my service. From $30 a month to $100.61 within less than a month. This is outrageous!

How is this company even still in business? There's something obviously not right here and someone is getting their pockets filled with cash to turn a blind eye.
I myself am a victim of this thief of a "ISP" internet went down and I was told to wait for a tech today and none arrived then im told they can't come untill 5 more days are you seriously *** kidding me?

I have been using frontier for about a year now. The pricing was reasonable, because I only wanted internet service, but had to get the phone in order to get the awsome package. Well, after the tech comes out and installs the internet and phone, everything seems to be good. The next day, my family and I are watching a move and boom, the internet goes out. An hour later it comes back on, while that is out the phone goes out and still don't one. We dealt with this for about a week, my wife calls, speaks to a rep. They put us through to tech, they run a test and they said our internet is out more time then it's on. They supposed to have noted the account, which they didn't. We call again nothing happens. Well now here we are a year later and still no phone, now our service is suspended and what do they do send out a tech to check the lines. Customer service tells me they will turn it back on depending on what the tech says. Still nothing. Frontier is just as horrible as ***.

My name is ***. I have been a customer with Frontier Communications for about a year. I called Frontier to upgrade my tv service and was told for$10.00 more a month I would get the extra tv channels I was looking for. Speaking with the lady she said it would be $10.00 a month more. I asked what about any taxes, fees and such and she stated no sir it is $10.00 more and only $10.00. I pressed on asking so my bill is $126.10 a month so it will be $136.10 and she stated again it will be only $10.00 more. Well I get an email stating it will go to about $150.00 a month so guess what , we as consumers are lied too again. So I WILL OF COURSE CANCEL MY ACCOUNT. My question is why do they let this to continue to happen? They say you will be recorded so why do they not go back and listen to the actual conversation to prove the customer was correct?