Fresh Farms

I was given rotten peaches that I paid $*** and I was told that I would be given store credit but I don't trust the products they sale anymore.
On *** I bought a quarter bushel of sweet Georgia peaches. On *** I went to pick them up at a abandoned parking lot and once I got home my husband cleaned one off and bit into one and it was a dark drown all the way through. I checked the rest of the box and the entire box was rotten to the core. I contacted them and *** responded that I can only get store credits to buy more. I don't trust this company along with the month long wait for just straight rotten fruit. My order number was ***. I paid $*** from my *** debit card. My family could have gotten very sick or hospitalized and all I want is my money back and not store credit for rotten food items. Also on a side note on their *** my self and another rotten food receiver made a comment regarding the rotten food just wanting answers and some how magically the comments were deleted to hide their shame and bad product reviews.

Purchased pears from Freshfarms followed their instructions to ripen and didn't work wasted time canning and ruined peach canning
Purchased pears from FreshFarms in *** parking lot *** and paid $*** on cash and received no receipt. Sales person said to place peaches on card board up to three days on the counter to further ripen until they felt tender then they were ready to can. On the third day I blanched them to peal and they wouldn't peal, I pealed four with a knife and they instantly turned brown. I tasted them and they tasted green not like a peach at all. I quit canning at that time. I went back to truck *** and *** and spoke to sales person requesting my money back, they didn't refund my money. I returned the peaches to them

I paid in advance and did not get the products , cant get a refund now
I am sorry I did not check the reviews before I decided to buy from this *** company; I paid 1 week in advance , I did not get what I paid for and I was offered ( after I complained) store credit, but there is nothing to make me wanting to buy again from this *** company ; the peaches went to the garbage after 3 days ; I just need my money back

Would never order from them again. They were at least a half hour late and when they showed we're very disorganized and the quality of the fruit was substandard. I sent the company to emails and never got a response.

It was the first time and my last time. I will stay with ***.

Cathy in Wisconsin

I'm having trouble getting a refund for prepaid fruit that the truck failed to deliver. $
On *** I placed an online order for peaches and pears. FreshfarmsUSA was bringing a truck of fruit to *** on ***. There advertisement stated if you prepay online you save $and your fruit would be set aside so you are sure to get what you ordered. You wouldn't run the risk of the running out. The truck was to arrive in my area at 1pm. My soon to be daughter-n-law arrived at 1:05pm and was told the truck that was delivering the fruit to the truck in *** had broken down so my order was not fulfilled and I would have to call the company for a refund. That same day I called the company and had to leave a voicemail. In this voicemail I explained what had happened. Gave them my order # of *** and requested a call back and refund. When I was unable to reach a person over the phone I then looked up the email address and emailed the company the same request. On *** I hadn't heard back so I called the company again and the person who answered took my information and informed me that it would take 10-12 days for a refund to be processed. *** am I called and the voicemail was full so I was unable to leave a message. I pulled up their *** and of course you can't private message them and any statements left on their page would have to be reviewed and approved before they allow others to see it. All I wanted at this point was a return call. You know something is not right when their voicemail is full and they don't allow private messages or others to post on their page. It's like they know what will happen due to poor service. I later called the same day (***)and spoke with a lady who informed me they do not take refund request over the phone and I would have to email the company and it would take another 10 days for them to respond. That was for a response.. not an actual refund. I again emailed a very angry email with all my information and requested the refund. I feel they do not have any intentions of refunding me my money and they are scamming numerous people out of their money. They are giving me the run around at every attempt I have at the refund request.

I made a purchase and have not been able to get the delivery. They change the date and won't respond to email or answer phone and voicemail is full.
I purchased chicken on *** (order # ***) with an expected delivery of early ***. I had not heard from them regarding pick up so I called with the phone number on the website and no one answered. On *** I was emailed about a delay in pick up because of quality issues with farmers because of flooding and bad weather. The email said pick up was guaranteed for ***. I called again and no one answered. I checked the website and the date for pick up was ***. A couple days ago I received an email about the updated pick up schedule. I went to the website which said my pick up date is ***. I emailed them from the email on their website on Monday explaining the issue and asking for a refund. I still have not received a reply.
Today I received an generic email saying the *** delivery/pick up dates and the date for my area was *** which was almost a month ago. I called multiple times today and it played music for almost 10 minutes before stating the party extension is on the phone and to leave a message followed by this mailbox is full followed by an error has occurred. At this point I do not know if I missed my pick up, when my pick up is. I am due to have a baby and will not be able to go pick up My delivery when they keep changing the date and won't communicate with me. I want a refund.

I ordered peaches on June 11 with the expectation that they would be delivered at a chosen site. It's now the end of August and I haven't heard anything from the company. I tried to call to sit on the line for over 10 minutes to be disconnected from a mailboxes too full to take messages. The website's refund site also doesn't work. Very disappointing.

I purchased a $45.00 box of Georgia peaches on July 26, 2019 from the delivery truck in Cedar Rapids, Iowa. They were mushy, bruised, overripe, rotten, and unusable. Because I had no information on how to reach the company, I disputed the charge on my credit card. After some online searching, I found a phone number and finally got through. I was told since I had filed a dispute, they could not give me a refund or a replacement box. In a few weeks me credit card company notified me that the dispute was rejected, and I was recharged. I have reached out to the company by phone twice, and filed a claim with no response from the company.

I had previously purchased a box of peaches that were good, but I will not order from them again, unless they make this right.
Roberta

Promised an in-store credit for moldy fruit and I have been ignored.
On *** I bought a large box of peaches and a large box of cherries from the fruit truck in ***. On *** I sent an email to the company stating that the fruit was moldy and I had to throw at least half of it away. On *** replied to my email and said they could "offer to refund your order via in-store credit". I told her that I appreciate it and asked how I set up an account. She told me she "had my back". Only *** I emailed back that I had not seen a credit yet and I was told they added me to their sheet for a credit and their website/refund system has crashed over the last 2 days. I followed up on *** and was told to bare with them and they "get my in-store credit finished up." *** I emailed that it had been over four weeks and that I would be writing a review the end of the week and I have been blown off.

Ordered Washington cherries on 7/2 for a delivery date of 7/26. First, I never received confirmation of my order, but was sent one when I called about delivery location. When I placed an order, it showed delivery location of a nearby town. However, as delivery time grew closer, that town was no longer an option and I received nothing to let me know otherwise. If I had not personally checked their website, I would have never known. After calling to inquire about where I was to pick up my order, I was informed that I would need to go to another town. Delivery date was then delayed until 7/29. $40 of cherries were given to me in a brown paper bag. After arriving home, maybe 1 pound was edible as the rest were moldy and rotten. Upon contacting their customer service by email. they said I could just take that email response to the next delivery date and receive another bag of cherries. Cherries were shown on their delivery schedule to be available on 8/22. However, a week before scheduled delivery, I noticed that cherries were no longer listed. I called customer service, waited 10 minutes listening to music, was then routed to an automatic recording to leave name and phone number, and then told mailbox was full. I emailed customer service on 8/16 with no response. Left message on their Facebook page on 8/17 and finally received a message on 8/21 with a question to me, which I replied to within an hour. They also deleted my, as well as others', Facebook message since it was not in their favor. No further response to Facebook message. On 8/26, after scheduled delivery date, I finally received an email response stating they would give me a $40 credit for future orders. Note, they did not provide the $40 credit code in that email; they just said it would arrive via email. I am just going to forget that credit as I never plan to order from them again as they have the worst customer service and do not issue refunds even if it is their fault.

Item due for delivery *** but company keeps changing date (currently ***). Cancelled order, but company not issuing refund
Order number unknown (company email system was not functioning when I placed order). Company typically looks up order using my name, address, email or phone number (this info is provided on Revdex.com form).

I placed an order on *** for several items. Only the ground beef has not been picked up. It was scheduled for delivery in ***. When I arrived at pickup, I was told the product was not on truck due to supplier issues. Delivery dates are scheduled, cancelled and rescheduled because of the supplier issues. The current delivery date is ***.

I cancelled the ground beef order totaling $*** on ***. I was told it can take a few weeks to receive a refund to original payment method. On ***, I called to check status of refund. The representative said they are no longer allowed to provide refunds to original payment method. I was asked when this change was made and told "sometime last week." The rep offered to put my name on a list so that "maybe we can give you refund someday when they start allowing it." Issuing a store credit contradicts the company's terms of service.

Per the terms when I placed order: You are entitled to a full refund or credit to your Fresh Farms account, whichever you choose, if you cancel all or part of your order at least 14 days prior to your scheduled pick-up time.

Per the terms dated *** and currently available on website: (under Return & Refund policy) For Protein (Meat/Seafood, etc.) In the event, you cancel your order, or if there are changes in our Delivery Schedule, we will refund your order, in full, to the original form of payment.

Ord Peaches with 2-Day Priority Mail. Recd 6 days later. All 20pcs heavily bruised, rotten pits, uneatable. Email'd FF,USA with pic No response

Ordered 20 peaches Priority Mail 2-Day USPS Tracking # ***, cost was $***. Purchased on ***, shipped on same, rec'd on ***. ALL 20 pieces were very bruised, when cut open no juice was noted, flesh was brown, and pits were rotten with white growth inside. Completely uneatable. Took pic of two cut in half to show FFUSA. Sent Email with pic to ***. No response to requests for refund.

They sold us rotten fruit and keep saying they will give us a refund but don't. This is not a reputable business.
I paid online on *** to pick up at truck location on *** from 5:30- 6:30 pm. They changed the pick up location without communicating it to us. We looked online ahead of time the day of to see that the location was changed to a complacently different side of town and moved up to 3:45 - 5 pm. I almost didn't get to pick up my order. Order # ***. I paid $*** for 10 lbs of blue berries and $*** for 25 lbs of sweet Georgia Peaches. $$*** total. We examined to fruit at pick-up. The blue berries were good, the peaches were hard and cold. It seemed maybe they needed to ripen. They told us to let them sit out for 2-3 days to ripen. On Monday *** they were mushy. After cutting every peach open they were all bad. They were mushy and brown inside. Some of the pits were so soft I was able to cut right through them to find mold growing inside. I contacted them for a refund of the peaches, $. They asked me to send pictures. I sent multiple pictures and have yet to hear back from them in an email response. We did not get an answer on their phone line *** after multiple tries. When trying to address it and get a response on the companies *** group they blocked us from commenting right away. I was finally able to reach someone on the phone on Monday *** afternoon. I was informed that the refund would take 14 business days. When I asked to speak with a supervisor I was told there was not one there and the rep would not give me a supervisors name. After asking for an immediate refund multiply times she hung up on me.

I preordered peaches. Delivery site and time were changed without ample notice. I found out by happenstance via *** post that a friend tagged me in after an event for the change in delivery was created and posted on *** at 2pm in the afternoon. The trip added two hours travel time to the day. Peaches were hard, dirty, moldy uneven in size and not even edible by the time they shifted to try and ripen. They went from hard to mushy and rotten in less than 3 days. FreshFarms was alerted to the issue right away and has refused to issue a refund. take pictures, contact customer service, someone will get back to you, email this dept. up to 14 days and a few hang ups and no real action. I want my money back NOW. I don't want a credit because I want nothing to do with this company ever again.

You can't keep scheduled pick up/ drop off dates, nor do you keep your customers informed of changes made.
I asked for a full refund on 7/27. It's 8/17. This is ridiculous.
Was offered store credit on monies already paid to them.

I purchased a box of bad fruit from Fresh Farms, USA. I have been trying to get a in store credit code from them and have been unable to do so.
On *** I purchased a box of peaches from Fresh Farms through their delivery truck that came to *** for a total of $***. On *** I realized that the box of fruit was bad and contacted customer service via telephone. I was instructed to email the company explaining the problem and to provide pictures of the fruit. I received an email back from a *** telling me that she would request an in store credit for me for the purchase price and I got written permission to throw the box of fruit out. With the store credit I could either reorder and pick up from the truck the next time they deliver or I could do a ship to home order.
I was informed that the credit could take 5 business day to process.I inquired on the credit on *** and was asked to be patient. I inquired again on *** and said that if it is not received I will dispute the charges and contact the Revdex.com. I then received a code although when I went to order and use the code it came up as the code does not exist.
This code is ***. I have contacted customer service twice regarding this. First time after 10 minutes I was asked to leave a message but the mailbox was full. The second time I was told to respond to the email that I received the code through. I have responded to this email twice and no response. I have also emailed the original customer service rep that I dealt with, *** but no response.
This company delivers on a seasonal basis and if they have product available and deliveries are a couple of times a month to the area and they prefer that you pre order your items. They will be in the area once more this month and I will miss it if I do not receive the credit code. It does not appear that they are very eager to follow through on what they say they will do. Especially by sending me a code that does not even exist. I have heard numerous good thing about this company and the products that they carry and delivery but they did and have not followed through on that with me. Very disappointed to say the least.

I ordered a quarter bushel of peaches on 8/10/19. Firstly, we had to drive to two different locations other than the ones listed on the website and on the confirmation that I received from my purchase. Apparently the truck could not fit in the first parking lot they had originally stated. Then we drove where the rep told us to wait another 30 minutes. Finally, she came back around and told us the truck was actually at a different parking lot all the way across town. So we drove another 15 minutes to finally pick up the fruit. I would have been okay with this if the fruit was a high quality as is stated on the website. Unfortunately, it's not. The peaches are bruised, mealy, not juicy and fresh at all. They are not edible. I extremely disappointed in the quality of the fruit.

I purchased Georgia peaches and Washington cherries from Fresh Farms USA. My first order was placed on 5/24 for a June delivery. I placed my second order on 6/11 for a second July delivery date of Georgia peaches. Today is July 31st and I still have no fruit and a new tentative date of delivery 8/24. Unfortunately no confirmed delivery site for pick up. I received an email update from this company this morning notifying me that my Washington state fruit is still pending. Huh? What? I didn't order Washington peaches I ordered Georgia peaches. I contact the company by phone and get a confirmation that yes indeed Georgia peach season is over and they will be only delivering Washington fruit in August. No thanks. Website is down and they can't process refunds. Communication is poor to nonexistent and phone calls to the company mean long periods on hold with poorly trained customer service reps. Ordering fruit by internet isn't rocket science but this company is so inept that trust has never been established.

I bought peaches from this company that are poor quality and inedible.
On ***, I purchased a 1/2 box of peaches from Fresh Farms when their truck came to ***. I paid $*** for these peaches, and was promised they would be flavorful and juicy. The quality of these peaches is extremely poor, and the peaches are inedible. They are all dry and mealy and taste horrible.

Ordered cherries in July, prepaid. Went to the truck as scheduled, no cherries. I got no notification that cherries were sold out, no email, no phone call, so I wasted my time driving to the pickup point. If they expect people to prepay, they better be prepared to deliver the product that you've paid for. But they didn't, and offered no compensation. The truck came to town a couple weeks later. This time they had cherries, but they were at least several days past their prime, far from "fresh", and many were just moldy. I'd avoid this company. Not worth the time and money. You can get fresher fruit at a better price from your local grocery store.