Freedom Mobile

I SIGNED AN AGREEMENT WITH FREEDOM MOBILE IN December 4./17 AND IN JANUARY/18, I STARTED HAVE PROBLEMS WITH MY PHONE SERVICE. I WAS NOT GETTING ALL MY CALLS TO MY PHONES LIKE I WAS SUPPOSSED TO BE GETTING. I INSTEAD RECEIVED A TEXT NOTIFICATION THAT I HAD MISSED A CALL. I HADENT RECEIVED A CALL TO MY PHONE AS THE CALL WAS SENT TO MY VOICEMAIL. I CALLED TO COMPLAIN ABOUT THE PROBLEM TO FREEDOM AND SINCE January THIS PROBLEM HASENT BEEN RESOLVED. IT HAPPENS TO MY PHONE AND MY HUSBANDS PHONE.I WAS TOLD THAT THEY WOULD CHECK INTO IT AND THAT IT TAKES 5 DAYS TO FIND OUT WHERE THE TOWERS WERE PINGING AT FOR THE CALLS FOR THESE PHONES. I HAD TO CALL BACK ABOUT 20 TIMES OR MORE. each TIME I CALL , I GET A DIFFERENT STORY. THEY HAVE SENT THESE CALLS TO THE UPPER PROBLEM NETWORKS TECHNICIANS.THIS PROBLEM HAS NOT BEEN RESOLVED. I AM NOT RECEIVING THE PACKAGE THAT I WAS TOLD I WOULD GET. tALK .. TEXT AND DATA. I AM NOT GETTING THE TALK PORTION OF THIS PLAN. I GET SOME CALLS TO MY PHONES AND OTHER TIMES, I DONT GET ANY CALLS TO THESE PHONES.I HAVE BEEN COMPLAINING AND WAS TOLD ON aPRIL 3RD/18 THAT THE PROBLEM HAD BEEN RESOLVED ON MY PHONES AND THAT IT WOULDNT HAPPEN ANYMORE. I HAD TAKEN MY PHONES IN FOR A NEW SIM CARD AND A SECOND TIME FOR SERVICE TO CHECK THE PHONES TO SEE IF THERE WAS A PROBLEM WITH THE PHONES. APPARENTLY THEY SAY THAT THERE IS NO PROBLEM WITH THE PHONES. jUST THE NETWORK. I AM NOT HAPPY ABOUT HAVING TO KEEP DEALING WITH THIS ISSUE AND I WOULD LOVE TO JUST RETURN THE PHONES AND CANCEL MY SERVICE BUT THEY SAY THAT I WOULD HAVE TO PAY OUT THE PHONES IF I DO THAT AND I DONT THINK THAT I SHOULD HAVE TO PAY ANYTHING SINCE MY SERVICE HAS BEEN MESSED UP SINCE January. I WANT THIS SITUATION RESOLVED.

Hi,
I was using wind mobile for 3 years and I decided on October 21 to stop with you because of the bad service. So I changed with another provider. The problem that u still charging me for the period between nov 23 to dec. how it comes? Do I have to pay you while I am using another provider?????

Freedom Mobile has basically stolen me. I have tried to top up my account through the company website, but something went wrong and I did not receive the due credits, but my credit card was charged in spite. I called the company three times in February (Reference number CXXXXXXXX) and had no answer for my first two phone calls. For the third call, I received an email informing me that my 40CAD was still credited to my account, which never happened.***, we arrive at a level where I no longer believe in the company and I do not accept being treated indifferently.

They charged me 5 times for 1 top up and it has been 2 months and 5 phone calls to customer service and so far they have only re-embursed me for 1 charge. I keep calling to complain and no one has helped me thus far. They just keep telling me they will fix it and they don't.
*** . The Supervisor told me that this happened to 2000 other people. His name is Jess Employee# CXXXXXXXX. He still did nothing!!

My mom had a Freedom Mobile contract when she passed away. Our executor contacted Freedom with 5 days, had the phone line disconnected and they were supposed to send the final bill in the mail. Freedom was previously emailing the monthly bills to her but, we had disconnected her internet and email as well. They said, no problem, we will mail the final bill. There was no final bill mailed but, today, 2 months later, my dad receives a notice addressed to my mom that the bill was sent to a collection agency. I contacted the collection agency and the agent tells me he hears that all the time about Freedom Mobile, they do not mail the final bill. 75 years with a perfect credit rating and my mom gets sent to collects after her passing, very classy Freedom Mobile!

. I was lured into buying their phones and setting up five accounts for my whole family by giving us good offers and suppose to be LTE network. That was one of the worst mistake we made. My family was happy with other companies. Now we all got stuck with these phones and the worst network/customer service of Canada. We cannot terminate our accounts because we have to pay $4000 tab for all five phones. Whatever information I have provided here is just a tip of the iceberg. From this you can imagine what kind of network and customer service Freedom mobile provides. ***. Thank you.

I spoke a representative for regarding the spam calls, the customer representative was good and she offered me $20 refund. But that was not enough for me. This was my 4th time complaining about spam calls. And it is not one or two weeks, I waited almost like 4months and more. So this time I need a full refund till they fix my issue.

So I asked the agent to transfer the call to her supervisor, and the supervisor was so *** and unprofessional. He did not even care about me and even after explaining that he ID and unpolite he continued the same. ***. This is my first complaint(This shows how frustrated I am).

Been with freedom mobile for 2 years now. It was good when I origionally signed up, but every since a has gone to trash. Service dips in and out. Never have full bars. Dropped calls. Data never works. No lte even though they advertise it. Their website doesnt work what soever. It takes about an hour to pay your bill because of how poorly the app is programmed. Save yourself the headache and never even think of singing with wind/freedom mobile ever!

. I have been locked out of my online account for 3 weeks, I have called many times, and I have gone into the store. It Is incredible how many different answers I have gotten for my issue. Does any one know WHAT THEY ARE DOING !!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am so done with FREEDOM MOBILE.

I guess that "you get what you pay for" is applicable here. One month into my two year contract and I am so disappointed. ***. I work in downtown Calgary and often have "NO SERVICE" or "AWAY" service. In places where I should have AWAY service, I have none at all. I tweeted them regarding the lack of service and was told to restart my phone.

I called a Wind rep on July 16th to setup pre-authorized payment for my bills. The customer service was terrible. I can hear the noice from the other side people are talking to each other. The connection was so bad either. While he was verifying my information, he put me on hold without telling me. I told them up front that I want the bill will come out from my banking account and it is a dedit card. Then he took time again to ask for my card number and everthing and told me that they do not take debit card. I don't know if he really listens to what I said to him beforee. It a waste of my time for being on the phone for total 10mins with no help.

The phone I wanted was not in stock at retailer, they sold me a *** Ultra,and told me to return it in 14 days by then something new should be in. As the Sale would end soon to hurry and take any phone, to get the good deal before it ends. (pressure sales)
When I came back to the store in 14 days nothing new was available. I don't like the phone and it doesn't work ( Defective ).
When the new phone did come out they told me to "get lost",and to take it up with Freedom Mobile office at the Fairview Mall or Pen Center.
freedom mobile Head office costumer service department told me to "sell the phone I have".
And was quite rude about it.and told me that " they didn't force me to buy the phone". and that my 15 days was up.As it is much passed the 15 day buyers remorse, there is nothing we are able to assist with, buyer's remorse policy has very strict guidelines. further on line freedom mobile support says they are not willing to deal with this matter and to take my complaint to the *** link at the web site link on their web page.

*** says:Re: *** #*** REFERRAL ***
***
Mon 04-02, 6:06 PM
You
Dear ***

Unfortunately, this matter is not an eligible complaint within the meaning of our Procedural Code and is therefore not within the scope or mandate of the ***.Re: *** 8*** REFERRAL ***
You may wish to contact the Revdex.com at ***
Product_Or_Service: *** ultra

Today I went to wind mobile store in Chinook Mall to upgrade my current phone with a advanced phone than I have. We were been with Wind mobile for two years with two phones.
The guy who came to help us was very rude, did not help us at all. He said that he can not look up for the details of the current package we have. He said that he does not have the access. Then I noticed that another employee was helping a customer with same needs.
Why don't these people try to choose a better profession than customer service?He said have a nice day to us few times before finishing our concern. Very disappointing.

A while back we tried Freedom Mobile, the network didn't work for us and we returned the phones and canceled the plan. The fellow at the store told us we may receive a prorated bill for the time we had the phones. Fine, fair enough, I can live with that.
2 months go by and I finally receive a bill on March 21st, 2018. Unexpected with that amount of time but whatever, fine I'll pay it. March 22nd I get a notice from the Credit Bureau of Canada Collections. Freedom sent my account to collections before they even invoiced me. I contact freedom, because I closed my account they cannot access it apparently (bs). They then try to convince me that they sent a bill to me in February. Nope, checked my account online, no bill. They were ignorant on the phone never listening to the issue at hand. (it was the CS representatives on the phone that said they couldn't access my account, the CS person responding on *** was able to somehow)
I called the Credit Bureau of Canada Collections this morning and spoke with a very helpful lady who told me some very interesting information.
Freedom automatically sends your amount owing to collections when an account is cancelled. She said I was one of the lucky ones to even receive a bill from Freedom. Most customers only get the collections notice with no bill at all.
The bill was for $25.86, not exactly a bill I'd just skip out on. No earlier bill, no late notice for overdue payment, nothing. Straight to collections. The lady at collections then told me if I wanted to dispute the bill or pay it through Freedom that was all good but that Freedom very rarely reports back to the credit bureau once accounts are paid in full. I said no problem, I'll pay it right now.
I have zero issues with the CBOCC, the lady on the phone there was very professional and helpful. Shame I can't say the same about freedom mobile.
*** I will be following up with the Revdex.com.

Using their online payment service to add money to my account through Interac, I was given an error message on the Freedom Mobile website that indicated my payment could not be processed, and my financial institution would be refunded. I tried again later that day - same message.

It has been a month since my payment was NOT applied to my account, but. as confirmed by my bank, WAS transferred to the company. My first 3 weekly phone calls resulted in a "be patient, it takes time to process" response. My final phone call to "customer service" resulted in a "we can't find it, so, despite proof from the bank, we can't help you" response.

***.

*** If you want to pay $5 less a month for spotty cell service and reception, a slow data network, and risk being fleeced for a perceived "budget-friendly" cell service, than this is the company for you.

Bad customer service

The company charged me $112.00 for a call. I called to complain and the said they would look into it and call me back. I said that even though I have automatic payment that they were not authorized to take money out of my account until this matter was resolved. They said that they understood. My reasonable bill was taken out of the account along with the overcharge even though I had specifically told them that they were not authorized to charge this on my account. When I complained I wasted another hour of my time and they told it it was my fault for not having read the website. They offered to credit me $30 dollars. There was no admission that $3.50 per minute for a call is outrageous and no apology for using my account information to steal money from my account.
Product_Or_Service: Phone Plan

Billing policies from this company are the worst. The sales people drown you in double speak and then the company bills you with amount due mid way in the billing period and if you are late with payment they will cut service even though you are still in the active period.
Anyway, I got tired of their tactics so i'm canceling my service with them.

Only 2 months into new account with Freedom Mobile, consistently have dropped calls, no coverage inside large buildings, no coverage on road trip in between Edmonton and Calgary. I have called 3X to customer service and they tell me to call them from were I have "NO" coverage so they can diagnose!!!! They say it is not unreasonable to ask a stranger to borrow their phone so I can call about my poor cell service. Customer Service is very very poor and will gives the same answer overtime "we're experiencing technical problems but they a scheduled to be finished tomorrow"...they claim they have just as good of coverage as the big 3 but thats not true...***. I now have to payout my phones at $2000 cash in order to switch back to a reliable provider. AND NOTICE FREEDOM HAS NO GOOGLE REVIEWS....they wouldn't be very popular

I Recently signed up with the Network as a Prepaid customer. After realizing that Almost every area has an AWAY coverage status. ALL their plans the boast about our effectively useless as you will be always on away coverage. Without using the Service I tried to obtain a refund because the service was not for me. My request was refused. ***. It is not Canada Wide Coverage.