Freedom Mobile

I switched over to Freedom on Jan 23, ( both my friend and myself) bought new ***'s from them. The next day I returned to the store, complaining about dropping every other call, and only having service in one location in my house. The clerk fiddled with it and said that should help. Next day I was back there, to no avail. I called service dept 3 times. They said they would call me within 5 business days..They didn't, yet we paid the bill for no service. Finally, I got ***, pleasant. He reviewed my file, and noted it hadn't been updated in over a month. (also, during our conversation, I lost his call, he called me back. He explained they've been very busy with service calls. Also, that Freedom is new to the market, thus still are getting their service in order. Why didn't they tell us that when we payed out over $900.00? I make my living on the phone, I have lost 2 productions, because they couldn't call me.

I told him to talk to his manager, that I cannot and will not pay for services I'm not getting.
At the end of the day, I can buy out both phones for 1200$, and they would give me 10$ my bill each month. Why would I want their lack of service, period? They keep sending emails asking to rate, my dealings with them....Please tell me how to handle this, should I be contacting a lawyer? I need a reliable phone, now. Thank you..
Product_Or_Service: *** . Horrific service
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Been with them a month and they still do not have my phone working properly. They promise to call they don't

I switched from *** as I was sick of all the 'surprise' charges that I would get on my monthly bills from them - so I went to Freedom mobile (which used to be called 'Wind' mobile). While the bill was initially lower (it has actually gone up, but my services haven't expanded and the quality hasn't improved), the coverage was terrible, with LOTS of dead zones where I didn't get coverage - even in metropolitan areas. While this has improved slightly, I often experience lack of service and AN EXHORBITANT amount of dropped calls. And it's one thing when your call gets dropped when you're on the phone with a friend, but today, after waiting on hold for over 45 MINUTES about an important matter *** - my call got dropped !! Needless to say, this was the only time in the day (during their business hours) when I could make that call. I honestly feel that I should be reimbursed for the time wasted due to such *** service. And it's not like this is a first - it happens ALL THE TIME. ***. And then, if you are off or short in your bill payment (I usually make mine mid-month when I get paid, which typically pre-dates their billing invoice), then they will disconnect your services. This happened once a few months back when I made a payment of $55.00, rather than the $59.00 requested. I got a 'warning: outstanding bill payment' text, in which I had actually made the payment to them early that morning (on a Friday), and my phone was disconnected on Sunday. They didn't even allow any additional business days to receive the payment variance.

First of all, I would like to say that I made a contract with freedom mobile about two years ago and it has been the worse decision I could have made, extremely bad service, extremely bad help from agents, extremely bad communication among employees and customers. ***

I reside in Vancouver, and when I found out or heard of this company I thought it was going to be a good change in terms of changing mobile service companies for a more affordable line but boy was I mistaken.

Since the first day, I got the phone and signed the contract I had issues. They haven't installed enough towers in the Lower Mainland so cover the whole area when I went down at my residence basement the signal got completely lost. I cannot even go down to the beach and make a phone call because it is no within their range. Every time you talk to an agent about the matter, they always give excuses as to why they cannot install more towers, they are very *** when you speak with them and ALWAYS MISCOMMUNICATE hidden fees or balances.

I got so fed up with the service at the end that when I tried to cancel the line/plan and erase the account so I don't have to deal with such a bad service ever again the loyalty team on their part said that to cancel and erase everything I had to pay 174.63$ which I did. I wake up today in the morning to find that I still owed 158.60$. I call them to fix the problem AGAIN and I find out that they hid the outstanding balance for the line itself but not the account.

Extremely bad customer service, I am so dissatisfied and angry at how they run a telecommunications company, I will never get involved with such a *** mobile company evervagain.

I changed my service provider and I Requested an unlock code from Freedom Mobile on March 2, 2019 because when I purchased the phone from them they put a lock code on the phone. I went into the Bramalea location and they sent me on a wild goose chase that's been on going for the past 27 days. The store in Bramalea said they can't help me call Freedom mobile customer service center. The supervisor at Freedom gave me this (unlock-code) that did not work on March 2, 2019. The supervisor I spoke to said he will put in a request to get a new unlock code. They told me it would take 10 day, I called again on March 7, 2019 the supervisor I spoke to told me freedom is building a new unlock code from scratch and wait till march 12 and I would receive a call with the new code. March 28, 2019 I called because I got no call from Freedom on March 12. On March 28, 2019 Freedom gave me the same (unlock-code) that was issued to me on March 2, 2019 that did not work. Freedom miss led me to think this issue would be fixed on March 12, 2019. I spoke to a supervisor on March 28, 2019 expressing my frustration and he tells me that they are sending in another request for a new unlock code that will take another 10 day. My phone number is with a new provider and I haven't been able to use my phone as of March 2, 2019. I can't use my phone and I have to pay for a new service I can't even use because of this situation Freedom Mobile has put me in. I need this issue resolved asap and so I don't keep paying for a phone service that I cant use.
Product_Or_Service: *** Pone
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Again after speaking to Freedom Mobile my phone is still not fixed I spoke to MULTIPLE REPRESENTATIVES and the "Supervisor" had the audacity to tell me that I can not speak to a manager. This is honestly the worst company I have ever experienced in my life. My phone hasn't been working for over a week now. They has me take out a Protection Plan unknowingly and not discussed that they phone had a Service fee. The level of unprofessionalism this company possesses is beyond me I really can't believe how blatantly rude this company has been and how disfunctional they continue to be. After speaking to him he only stated that they are entitled to explain anything to me and that it was my responsibility to find out this information on my own. Does that sound right to you? I digress then to tell me how to do it online which is hidden in its frequently asked questions only after typing it in in the search bar do you ever find out this information. My reccomendation is to go with any other company to be very honest. My phone hasnt been working since 01/24/19. I purchased the phone Sept 30 2017, The main Representative I spoke too was *** a Supervisor and Second Supervisor ***. They are offering a protection plan that is not actually a protection plan which false advertisement.

I would give then zero out of 10,

This cellular company owned by *** *** is the worst I have ever dealt with not just for customer service but signal issues as wellI was persuaded into buying a phone I didn't want, put on a monthly plan when I wanted pay as you go and now my phone battery is bubbling overheating and they won't help meI bought the phone only months ago and they won't honor anything, they can't even fix it because its an American phone and the parts including battery must be purchased online at my expenseI had no idea that this would happen and the sales guy who sold me the phone sure wasn't going to tell me thisI feel ripped off so he could make his commission or bonus

Back in September of 2017, I have requested that data access be removed from my plan and I was told that I will not be able to access data anymore. However, I just got my new bill for January 2019 and it shows that there is a $5.00 + tax charge. I have not authorized data access to my account. I have asked Freedom Mobile to investigate this, however I got no answer

Freedom mobile is ripping me off I have been a costumer for years since it was wind now I am on the pay after program was told the my bill will not change at all I get different bills every month I wanted to switch back and the say they will disconnect me and that I will have to pay another 40 dollars plus hook up fees it's not right freedom mobile says to bad pay it or lose my phone not a way to run a business I bought the phone from freedom it died less than a year later went in they say I had to buy another phone I will also be filing a complain with my lawyer and maybe starting a law suit they are not giving an explanation I am paying money out my *** I want something done I had an employee from freedom tell me it's not their problem

I was with Wind Mobile before Freedom Mobile took over.

My promotional contract included $10.00 from Freedome, I paid $44.00, the bill comes to $54.00, simple.
Before my cycle on the 21st, I RECIEVE a phone call from a sales rep from Freedom.
He tells me of the big gig plan, at NI extra cost if I upgraded.
Not trusting these people as I have complained to Revdex.com in the past to set things right, I asked" if I don't like what tour doing in changes, can I go back to what I had"
He replied," no problem "

The very first day of my cycle, the speed is very slow. I get a tex from freedom " I'm over half my usage warning"
Thus is my first day cycle.

I will imidiadety phone.
Nothing but a runnaround.
They say they changed it back.
But, the neglected to warn me I would loose the grandfathered in clause to pay $10.00 for high speed.
I've never must a bill. I fell like I'm having a stroke from being ripped if only to remove me from the grandfathered $10.00 a month free fee they had to pay.

This is the worse service by far I have ever experienced so far Unpossible to reach them, unpossible to talk to them even if you reach them, incapable stuff, worst service *** I would not recommend them to anyone

Be very careful signing up for "unlimited" Plans with this CompanyTheir advertising is completely and should be illegalYou will get gig Ontario Calling/Data/Text in their area coverage only, while in the USA you will get 1gig data of "fair usage"After you go over their "fair usage" you will be slowed down so slow that you won't be able to send an image via messagingYou will have to pay extra outside of Toronto when outside their area, which is just about everywhere, despite paying for Unlimited "Canada Wide" service
CRTC or Government should be slapping huge fines on this company for their FRAUDULENT Advertising practices
Also, you will find that your phone will not work in many place in Toronto and above stories in most buildings in Toronto
I'm switching to another service as I'm tired or yelling at the people with their excuses after years of crappy service*** bought out Wind but I see no improvements

Horrible customer serviceThe reps on the phone either dont know what theyre talking about or are really rudeOne of the reps named Samantha offered me to tell me about promotions going on at *** when I said I might be switching over!

A recent phone call to Freedom Mobile to cancel an account was unsuccessful, as the customer service representative informed me that this account is not in my name. The account was opened for a Korean student who was staying with me for the past few months while attending university.

She does not speak English very well, so I agreed to open the account for her with my credit card and she would reimburse me the monthly fee. Once she had returned to Korea a few days ago, I called to cancel the account. It seems that the gentleman at the *** kiosk had put the account in her name by accident and I am guilty of not checking the paperwork prior to leaving the kiosk that day.

The Freedom Mobile customer service representative informed me that Freedom Mobile would continue to charge my credit card, despite the SIM card being unused as of Dec 17th, and that the only way to stop the charges would be to call my credit card issuer to request a chargeback.

I discussed this matter with my credit card issuer and they suggested that I write a letter to confirm closure of this mobile account (***) and cancellation of all future charges my credit card, which I did Dec 20th 2018.

However, Freedom Mobile have charged my credit card the usual monthly amount of $45.20 again on Jan 6th 2019.
Product_Or_Service: pay-as-you-go cell phone service
Order_Number: n/a
Account_Number:

service I've ever had will be cancelling

My husband passed away in June 2018, I added him as an additional line to my account. This phone has not been used since and I continue to get billed for this number. I have sent a fax with his death certificate to prove his death and 6 months later I am still being charged for gis line. My husband passed away very suddenly, I am on a fized income and cannot afford to pay for his phone anymore as he has not used it since his death yet I am still being billed for this. I have spoken to multiple costumer service reps and I have gone to the store and everytime I get a different answer as to what I should do about this and every time I get the wrong answer as every new rep tells me a different story.

I bought a $50 unlimited cell plan when the branch staff told me that I can call unlimited to anywhere in Canada and USA as same as I call in Canada. I checked the website of windymobile at that time (now freedom mobile), it showed unlimited call to anywhere in Canada and USA, never have clarify it like followings, unlimited call to anywhere in Canada and USA if call in Canada, roaming charge if you call in USA. So, I called when I visited USA from Sept 2018. It charged me roaming fees and a couple of hundreds. I requested the freedom mobile to add international roaming adds-on to my plan from Oct and refunding my roaming charges and adjust my billings. Then I will pay off all my billings from Oct to now 2018 because I was misleading. The freedom mobile has not resolve my problems and put my cell phone on pending and injury much for my daily life and business.
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Since I have had the phone, calls have continually cut out. I went to the store where I purchased my phone twice within the first 14-day period and I was assured by sotre staff the company was experiencing a technical issue, as all of the bills for the month were being sent out late so, "hang tight", I continued to expeirence issues, so I went and replaced my SIM card at a warranty centre, replaced the phone with ***, and the issues continued to persist. I also tried to troubleshoot multiple times with the staff at Freedom and there was no resolve. At this point I have spent over 20-30 hours, dealing with a phone that I am paying for and no one at Freedom is willing to let me out of my contract, without severe pentalty, even though it is a service issue, or letting me reutrn the phone.

I am at a loss, I am paying for a service which I cannot depend on, nor will they let me out of. No one at the company has taken ownership for the issue so I am cotinually going around in circles and there is no solution. I just want a working phone at this point.

I have spoken to multiple people, been on multiple calls, I have asked them to send me an email with the issue described (they claim they have no email)
I spoke on *** chat, they were of NO assistance.

I suggested they listen to my cusomter complaint calls, and they could see the issue on the calls, and they claim they cannot listen to recordings.

I left Freedom mobile 4 months ago. They owe me $46 as I'd prepaid my monthly bill (which you have to do). I'm still waiting for the refund which has to be issued by cheque! (it's 2018, almost 2019. Who issues cheques anymore?). Freedom are insistent that you pay them by credit card but for some reason they are 'unable' to refund to your credit card. I've wasted countless HOURS speaking to their call centre in Cairo, Egypt which is staffed by very ***, brash & don't care attitude employee's. I've been hung up on twice and each time I call I have to go through my whole story over & over again, even though I ask them to read the notes on my file.
You're not allowed to speak to anyone in Canada.
If the tables were turned and I owed them money I'd be charged interest, late fees and be threatened with having my service cut off. However, as a former customer I have absolutely no recourse at all.