Freedom Mobile

MY CONTRACT WITH THE FREEDOM MOBILE 2 YEAR EVEY MONTH THEY CHARGED ME 85 DOLLER A MONTH WHWT THEY CHARGED ME EVRYTIME 100 I WAS IN OUT OF COUNTRY AND THEY CHARGED ME 656 AD AFER TWO DAYES AGO 235 AND MY NEXT BILL IS 159 THEY CHARGED ME A LOT EVERY MONTH.

I was with them for about 3 years and once I moved from Calgary to Airdrie even though their map showed orange area which means that that area has coverage, we couldn't call or receive calls and we have been charged with roaming costs because they have a project in development in the area that they didn't make it inform the public about it and they have no idea when is going to be finalized. On top of that we switched from Freedom to a different provider and they cashed an invoice but after the account with them was cancelled they issued a remainder of $33.76 bill that we have not been notified to do the payment but they went directly to a Collection Agency that start calling every day. After coming home , I called Freedom and they basically told me that as soon as you cancel an account, you are deemed to be delinquent in your account.

On May 2018 I was charged twice. First charge was on 9th of May 77.62$ and second charge was on 10th of May 45.2$. I complaint to freedom support but they don't see a second charge and told me to verify with ***. *** confirmed they see the second charge and sent me a letter they tried to check with Freedom, but Freedom refused to provide any details. I called to Freedom tens of times spending hours on phone. Always getting an answer that they will return to me 3-5 business days, but never return. I sent to *** several emails attached my bank statement showing charges in May and answer from *** saying Freedom refuses to cooperate. Never got any answer from their back office.

this company (Freedom Mobile), this is a total scam / *** company operating in Canada from Egypt with no intend to provide services that they commit. they say they provide 10G of data while they don't have a network coverage to support a simple telephone call. After 10 months with freedom mobile and making a numerous complain I finally had it and moved to a new service provider, now they are sending a new bill for the products / contract that they are not able to support.and threatening to damage my credit rating...

. Reception is absolutely terrible. Texts fail often going through. Limited reception in buildings or certain areas of the city. I rarely get reception at my desk at work and I work in a regular office building in downtown Toronto, 4th floor. Never works at a cottage, ever. Data very very slow all the time, web pages often don't open or flat out internet data just won't work. Often have to power on and off to get messages to go through (emails and text messages). I just went through *** with them as they kept saying I didn't pay my last 2 months bills when I did, I paid them through online banking as I always do. I had a million calls with them assuring me my services wouldn't be suspended and they'd "investigate". I never received the results of that investigation. Just multiple text messages telling me they were suspending my services AFTER I explained to them that I paid both months bills and provided proof and verification numbers from my bank, and made them call my bank 3-way with me on the phone. I had to suggest the account numbers they each had could be wrong and this was the problem. Had I not mentioned this, Freedom would have never solved the issue. All they kept saying is "call your bank". I had this same call like 25 times and had to repeat the entire issue and scenario over and over and over again. They would drop off the calls on top of it, and I'd have to call back and repeat it all over again! They do not take notes! You will have to repeat yourself constantly, you will have to solve the issue yourself and do the work. You'll basically do their job for them. I changed my cell provider immediately after this! They provided my bank with a wrong account number, yet suspended my services knowing full well after speaking to my bank that I had paid the 2 months of bills. So I basically paid for their mistake. NEVER AGAIN! ***, they have no idea how to resolve issues. No thinking outside the box, completely robotic. They will give you the same answer 25 times instead of suggesting ways of resolving the problem for you.

I got this phone *** about a month or 2 ago.
I'm having charging issues. Phone doesn't charge properly.
So after work today. Around 4pm I went to the Freedom Mobile store in *** mall ***. Once again ( as has been the case many times before) I got no help from their store reps with either getting the phone repaired or getting the charging cord replaced.
The reps at the store refused to do anything to help. I called their customer service# and spoke to a manager who said there's nothing they can do either..basically BAD CUSTOMER SERVICE all around.

I had switched to the Freedom Moble Network, and it was the worst mistake ever. The line never worked, they insisted ig was the phone, and so they sent ig off to get fixed and sent it back in a horrible shape. They tried replacing it with a beat up phone, but I refused. Loyalty team did nothing and told me to contact Asure and pay for a replacement. So they damaged my new *** phone and want me to replace.
I have canceled my service with them. ***. Please note that Freedom belongs to Shaw. You would think they can do a better job.

I was lured by their competitive pricing for their plans and I needed a new *** with more storage. From the very beginning my experience was a NIGHTMARE. I had constant dropped calls for the first week and then I had 5-7 days of NO SERVICE at all. When I called, they told me they were upgrading. I hung in there for a few more days without any service and then went into one of their stores and was told the same thing. At that stage I gave up and switched cell phone providers. THEN when I tried to reconcile my bill, I started getting extra charges on top of my final bill. I requested a summative bill outlining my charges and still have not been sent the information. I have called four times and the situation has still not been resolved and now I'm getting the runaround. I have spoken to two supervisors and two people from the "back office". I now have THREE case numbers and was treated VERY poorly by one supervisor in particular and he told me to call back when I asked to speak to another representative.

I was with them for 3 years and as soon as they went to LTE network (of which I never saw LTE), there service fell completely off the map till they reached their low point when they had a tower crash in the Hamilton area. I went into the Eastgate Square store and there was 25+ angry customers trying to get answers to why they have zero service. I cancelled my account that day (May 17th) and on May 20th I recieved an email notification saying that my account is no longer active. I knew that I had to pay the remainder of my 2 phones plus the last month but I was instructed to wait till I receive my FIRST invoice with the exact total amount owing. I recieved the first invoice on June 20th and on Friday morning June 22nd I already recieved a letter from a collection agency that was dated June 18th. After coming home , I called Freedom and they basically told me that as soon as you cancel an account, you are deemed to be delinquent in your account.

This company does not care for your business, their signal can only be used in small areas and the one really good thing they had going for them was built in US roaming is now gone.

I didn't get 1 call from "Loyalty " to ask why I left them, not 1 letter or email...nothing

I went traveling outside of the country and requested to put my service on hold (after the fact).First I made request via email, and was told that I need to do it over the phone. When I found means to call them I had some outstanding balance for 2 monthes. I tried to negotiate it and it was unsuccessful. The customer service agents nor managers won't do anything to help you resolve your issues. They will not negotiate your charges - you have to pay and that it.
Moving to another provider.

absolutely not a good service at all. I think this is different way to sale the mobiles. My phone goes to voice mail 16 hours out of 24. I am running small business and I lost many customers because most of the time my phone goes to voice mail. I reported Freedom custmer care couples of time nothing work. I m using note8 and I dont go out of city limit at all. well this is such a cheap service and bad experience just waste money ,time and relations.

Lured by the completive pricing, I switched over to them 4 months ago. BIG MISTAKE. Even in the big city home network where there is supposedly good coverage, data works 10% of the time, I have dropped and missed calls regularly (that don't show up on my phone at all...does not ring, no call history). I've called several times to trouble shoot the issues- always end up on hold or getting passed on to different departments- the problem gets fixed temporarily if at all. I've spent hours on this. I'm done. I called today to cancel my account and found out I have to pay $774 to do so...news to me. When I signed up I was told the new *** I was getting would be $15/month for 24 months ($360) and could cancel anytime. Great deal. I had done some research on Freedom and was worried about the reviews I'd read about network issues and I thought, if that happens to me, I'll pat the remaining balance, cancel my account and go elsewhere. What I found out today is that isn't an option. The phone is only $15/month x 24 months ($360) if you stay with this terrible company for the 24 months. I wouldn't have an issue with this if they actually provided a phone service that works. The way it was explained to me is that the phone is in fact $38.70/month for 24 months, though the are giving me a promotional rate of $15/month only if I stay the length of term but if I cancel today the total amount for the phone is $38.70/month x 24months ($929 total) and since I've only been with the company for 4 months, the balance owing on the phone is $774! ($929 - 4 months @38.70). BRUTAL. I'm going to pay it because I spent 1.5 hours on the phone again today, being passed on from person to person, NONE OF WHICH WERE HELPFUL AT ALL. They mistakenly added a $20/month bundle to my bill three months ago and after a long conversation offered to pay for half of THEIR mistake. Furthermore, I was told the first time I called to troubleshoot the issue that I would receive a discount of $10/month for six months as a compensation for the technical issues on their end. This was never applied to my account. When I asked about it today the rep essentially called me a liar and then put me on hold for 20 mins. When she came back she had found that in fact that offer was made to me, but nothing was done about it. In stead of offering me a $40 compensation for it, she said she could only provide me with the same promotion, starting today, which is ***, since I am going to pay the $774 to be rid of this *** service and return to ***, who despite costing little more, is a SUPERIOR service on all levels. If I knew then what I know now, I never would have switched in the first place. I have been offered zero compensation for this huge waste of time and money- not from their "loyalty" department, "retention" department or "management", despite having to repeat my story to all three of them today.

I received my latest bill from Freedom Mobile after returning from a vacation. I was charged over $60 in overage fees but when I checked the dates I realized those fees were incurred when I was on a plane headed to Montreal. The flight I had did not have WIFI so my phone was stored away and charging. I did not exit the plane until at least 7:20 yet the charges were billed as having taken place at 7:00 pm while we were still flying! While I was in the airport I connected only to wifi. The second charge occurred when I was for 0.48 cents on a network called *** the following day at 4:00 AM. This was also while I was en route to Spain in an AIRPLANE! Anyone who uses Freedom already knows they barely work inside stores let alone at 70k feet! I disputed the charge by calling their contact centre and after having to call back 3 TIMES and being told each time an 'investigation' would be launched, they failed to call back and no messages were ever left to show an attempt. When I finally spoke to a Supervisor today all he could do was repeat some script that the charges were verified. I pushed for an explanation and told him I had the plane ticket and New Spain sim to show that once I left Toronto, I did not use their network. I was told it didn't matter because they 'verified' these charges were valid with their network partner *** and offered a $20 discount on almost $70 of *** charges and 'not a penny more.' On my bill *** shows on the charge for 0.48 cents, yet there is No network indicated on the $66 charge! I refuse to pay this overage and think it is ridiculous that no one can ever really explain how data works yet companies are allowed to fabricate fees and levy them against their customers. I joined Freedom because I hated the other options (*** and ***) but their customer service has gone downhill as they continue to grow. It's a horrible experience I've had to repeat almost every time I leave the country. Even after paying EVERY month for years the 'World Traveller' add on, every single time I get back there are charges well over $100 and I'm done fighting with this horrible company and am looking for other options. The only thing people need Freedom from is this terrible company, their sy service, and lazy customer service team.

I got an *** 256GB phone from Freedom Mobile from 02Apr2018, ever since I got this phone I'm having drop calls, Data was not working, Freedom rep told me to go to warranty center and
swap the sim and I did, still had the issue, when I called back, I was asked to get a warranty phone from them when I went to the Pickering Town Center store, rep told me there is no warranty phone for ***, even after I tried the new sim in my old *** still the problem exists.(I took a day off from my work to go there)

Again I was asked to go to different warranty store (***) I went there and the rep told me they don't have warranty phone for ***,
Then the freedom tech rep told me to go to *** store to test the phone and I went to the *** store again and they don't find any problem with my phone, *** rep told me that freedom mobile's network is not 100% compatible with ***s. this was happened yesterday 13Jun2018 and I took a day off from my work.

When I called today 14Jun2018 to the Freedom Customer service to get some compensation for my lost income, commute and time, they said they can offer only $20 discount, and I'm not sure they resolved the phone issue, When I asked the rep (***) she is not willing to give me more than $20 even thought I explained this is not my fault and lost 2days of income. Can you please contact them and find out an answer for my concern.

Following are the case numbers from Freedom mobile involved in this issue. There are some other case numbers which I didn't get it from them when I called them initially
***
*** Level 2 Tech Support 24May
*** 06Jun
***
*** Tech support 13Jun
*** Level 2 Tech Support 13Jun
*** Loyality dept 14Jun

I subscribed Freedom mobile with the information that the LTE network will cover the city area of Calgary. However, many times my "home" plan switched to "away" and I lost all data allowed. Doing business with that plan, I was not able to use it while I was visiting Red deer for example. I am living close to downtown and I have close to NO network, call and datas. I have to get close to a window to be able to maintain a call. For more than a month, while I was calling my suppliers, a german or Rumanian phone nbr was displayed on their phone. expecting a ***, they did not picked the call. The network coverage is close to nothing downtown in the main area where I am doing business. Calls have been terminated due to a lack of network downtown Calgary. Phone calls quality was poor and getting worst during phone call, leading to end business phone calls (even at my office).

1.***: based on my plan, the rate for world traveler is 25cent/minute, they charged me 3.5 because of the phone number that Freedom mobile mistakenly recognized as another country. after a few times of calling them, the final decision is no refund of the overcharge, instead they provide a promotion for 20% discount for next 6 months. ***. they just want to keep me paying them monthly.
2.Very poor data signal: experienced over 30% of my time without signal in GTA area, Internet is supper slow
3.Works Customer support: Called the customer support a few time for the overcharge. they simply take the information and let you know the back office will review. then they tell me the final decision is no refund of the overcharge.

Highway robbery! months of payments - monthly plans for senior mom and dad. but the phones never worked - it kept asking for 'top up' even though it was monthly prepaid plans. after 6 months of trying to reach them, the stores wouldn't do anything, the calls were never answered. I fianally got a call. The rep explained that they had monthly prepaid plans. he agreed that they were asked for a top up. he agreed its 'either/or' but did not have an answer for why they were asked for top up - just that they were, which we know. did not admit to the error on the part of the company. so in short, throughout our year + of experience with Freedom, they took the money in automatic withdrawals, asked for more by way of top up and the phones did NOT work. If this was the states, it would be a lawsuit...

This company has been ripping me off on my data for months. Every month we have the same issue. I'm supposed to have 5GB of full speed data. I pay$40 a month for my plan. I work 7am-3pm at a retirement home as a housekeeper. So I don't use my data during the day as I am too busy working. When I go to use my data in the evening its always painfully slow. I call the company and they say I'm over my data alottment. According to the company I use over 8 GB of data. Which isn't possible. I only check email or *** once a day during my 30 min lunch at work. I don't use any other data. I have occasionally texted my boss when a problem occurs at work but that doesn't use data. I go to bed by 9pm every night cause I'm up at 5am to go to work. I have to take buses to work. I called again on June 12 and ask them to investigate the issue and they hung up on me.

The communication between the store and head office is poor. There were billing glitches and I was billed for a handset that I returned. Lastly, the reception was poor so I returned the phone and cancelled the service. Hopefully all of this improves after *** invests in the business.

If you are fed up with the poor customer relations of Freedom Mobile, get a breath of fresh air and go to the outlet in Cliffcrest Plaza on King ston Road in Scarborough. However make sure SIMRA is there! She is the ideal customer service rep. and how many of the exist in any business? Often none! Freedom Mobile customer service reps can take lessons from her so pay a visit to the store when she is there for your own enlightenment.