Fred Pryor Seminars

My apologies for the length of time you have been trying to be removed from our mailing list.  I will immediately work with our marketing department to have the address you have indicated removed.  To be completed suppressed from our database it may take 6 – 8 weeks, but I’ll expedite this...

request to see if there is anything I can do to speed up our process.  As you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed.  I have included my email address and my direct fax number for you to use. Again, my apologies and please feel free to contact me directly if needed.   [redacted] Operations Manager [redacted] / CareerTrack divisions of Pryor Learning Solutions, Inc. 5700 Broadmoor St, Ste 300 Mission, KS 66202   [redacted] - Direct [redacted] - Fax [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If this is followed though by the company. 
Regards,
[redacted]

Mr. [redacted], my apologies for the length of time you have been trying to be removed from our mailing list.  You are correct, the opt out process should be simple, and I assure you we do have a simple process that our team members can execute to ensure our customers’ requests are handled. ...

I will be addressing the issues and complications that you encountered with the appropriate departments within our organization. I have worked with our Marketing team to review the brochures that are already in the mail stream in which you have yet to receive; unfortunately we can’t stop these mailings from being sent.  According to our records you will be receiving four brochures any day now that were mailed on 02/08/17, there will be three brochures mailed 02/15/17, four brochures mailed 02/22/17, two brochures mailed 03/01/17, two brochures mailed 03/08/17, one brochure mailed 03/15/17, and one brochure mailed 03/22/17.  Once you receive these 17 brochures, there shouldn’t be any further mailings coming to the address of [redacted]. Again, my sincere apologies and please feel free to contact me if needed. Ryan Bender Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, Inc. 5700 Broadmoor St, Ste 300 Mission, KS 66202   913.967.8529 - Direct 913.967.8815 - Fax [email protected]

We never like hearing that any customer is less than completely satisfied, we value your comments and opinions.  Your comments have been forwarded to the appropriate individuals and departments within our company for their review. In accordance with our company’s 100% satisfaction guarantee, we...

have refunded the registration fee to your credit card account for the full amount.  Please check your next two credit card statements for verification. While it is our goal to provide quality business training that meets your needs in today’s business environment, we regret any dissatisfaction you may have experienced. We look forward to the opportunity to provide training solutions that meet your needs in the near future.  Thank you so much for bringing this matter to my attention. Ryan B[redacted]Operations ManagerFred Pryor Seminars / CareerTrackdivisions of Pryor Learning Solutions, Inc.[redacted] ###-###-#### - Direct###-###-#### - Fax[redacted]

My apologies for the length of time you have been trying to
be removed from our mailing list.  I will
immediately work with our marketing department to have the address you have
indicated removed.  To be completed
suppressed from our database it may take 6 – 8 weeks, but I’ll expedite...

this
request to see if there is anything I can do to speed up our process. We preprint our brochures several months in advance to allow our customers ample time to register for our courses, which is why it takes longer than normally thought it should to be removed. 
As you receive mailings, please feel free to scan and email
them to me to ensure we are capturing everything, or they can be faxed.  I have included my email address and my
direct fax number for you to use.
Again, my apologies and please feel free to contact me
directly if needed.
[redacted]
Operations Manager
Fred Pryor Seminars / CareerTrack
divisions of Pryor Learning Solutions, Inc.
[redacted]
###-###-#### - Direct
###-###-#### - Fax
[redacted]

My apologies for the length of time you have been trying to
be removed from our mailing list.  I will
immediately work with our marketing department to have the address you have
indicated removed.  To be completed
suppressed from our database it may take 6 – 8 weeks, but I’ll expedite...

this
request to see if there is anything I can do to speed up our process. 
 As you receive mailings, please feel free to scan and email
them to me to ensure we are capturing everything, or they can be faxed.  I have included my email address and my
direct fax number for you to use.
 Again, my apologies and please feel free to contact me
directly if needed.
 
[redacted]
Operations Manager
Fred Pryor Seminars / CareerTrack
divisions of [redacted]
 
###-###-#### - Direct
###-###-#### - Fax
[redacted]

My apologies for the length of time you have been trying to be removed from our mailing list.  I will immediately work with our marketing department to have the address you have indicated removed.  To be completed suppressed from our database it may take 6 – 8 weeks, but I’ll expedite this...

request to see if there is anything I can do to speed up our process. If there is another name that you would like removed, besides the one you provided here, please let me know. As you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed.  I have included my email address and my direct fax number for you to use. Again, my apologies and please feel free to contact me directly if needed.   Ryan [redacted] Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, Inc. [redacted] Mission, KS 66202 ###-###-#### - Fax [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I appreciate the effort to remove our company from the Pryor Seminars database and the personal attention given to this matter by the Operations Manager.  Thank you for working to expedite the process as well.
Regards,
Marie H[redacted]

I will immediately work with our marketing department to have the address you have indicated removed. If there is another address besides the one you have listed here, please forward that information to me as well. To be completely suppressed from our database it may take 6 - 8 weeks,...

but I'll expedite this request to see if there is anything I can do to speed up our process. My apologies for the length of time you have been trying to be removed from our mailing list.Eric [redacted]Pryor Learning Solutions, Inc.[redacted]

My apologies for the length of time you have been trying to
be removed from our mailing list.  I will
immediately work with our marketing department to have the address you have
indicated removed.  To be completed
suppressed from our database it may take 6 – 8 weeks, but I’ll expedite...

this
request to see if there is anything I can do to speed up our process. 
As you receive mailings, please feel free to scan and email
them to me to ensure we are capturing everything, or they can be faxed.  I have included my email address and my
direct fax number for you to use.
Again, my apologies and please feel free to contact me
directly if needed.
[redacted]
[redacted]
Operations Manager
Fred Pryor Seminars / CareerTrack
[redacted]
[redacted]
[redacted]
###-###-#### - Direct
###-###-#### - Fax
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution hopefully will be resolved.  I have scanned and e-mailed copies of the fliers to Mr. [redacted].  If you need copies also, I will scan and send to you.
Regards,
[redacted]

My apologies for the difficulties you experienced trying to get your refund.  I'll immediately address with those in management that supervise those areas.I have verified that the refund check number [redacted], was mailed on December 13, 2016, to the address [redacted], WA...

98528.If you don't receive the check with in the next few days, please let me know and I'll have the current check voided and reissued asap.Thank you again for bringing this to my attention. Ryan BenderOperations ManagerFred Pryor Seminars / CareerTrackdivisions of Pryor Learning Solutions, Inc.[redacted]Mission, KS 66202 ###-###-#### - Direct###-###-#### - Fax[redacted]  CONFIDENTIALITY NOTICE:  The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information.  If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments.  If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited.

My apologies for the length of time you have been trying to be removed from our mailing list.  I will immediately work with our marketing department to have your address removed.  Please reply back through this channel with the two addresses yo mentioned where you are receiving mailings.To...

be completed suppressed from our database it may take 6 – 8 weeks, but I’ll expedite this request to see if there is anything I can do to speed up our process.  As you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed.  I have included my email address and my direct fax number for you to use. Again, my apologies and please feel free to contact me directly if needed.   [redacted] Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, Inc. [redacted] Mission, KS 66202   ###-###-#### - Fax[redacted]

Mr. [redacted] – I can understand your frustration.  We are addressing your concerns and are looking into what additional steps could have been taken at the time of your original request.  Additionally we are looking for processes to make the handling of these requests more timely for our customers.  Due to the nature of our business we pre-print and mail our marketing pieces several weeks in advance to allow ample time for our customers to schedule and coordinate their attendance at our seminars.  This is the reason you will see the remaining 17 brochures in your mailbox; we are unable to prevent those from being mailed at this time.  As we continue to look for more efficient ways to serve our customers, addressing this process is and will continue to be one of our priorities. Thank you – Ryan Bender Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, Inc. 5700 Broadmoor St, Ste 300 Mission, KS 66202   [email protected]

My apologies for the length of time you have been trying to be removed from our mailing list.  I will immediately work with our marketing department to have the address you have indicated removed.  To be completed suppressed from our database it may take 6 – 8 weeks, but I’ll expedite this...

request to see if there is anything I can do to speed up our process. As you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed.  I have included my email address and my direct fax number for you to use.Again, my apologies and please feel free to contact me directly if needed. Ryan B[redacted]Operations ManagerFred Pryor Seminars / CareerTrackdivisions of Pryor Learning Solutions, Inc.5700 Broadmoor St, Ste 300Mission, KS 66202 913.967.8815 - Faxrb[redacted]@pryor.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
Complaint: 11969861
I am rejecting this response because: they still have not addressed my initial (and most pressing) complaint.  To have a customer service response when I call in to state:  paraphrase - "unless we have the specific mailing information and campaign sent to you, I can't find nor take you out of our system."  That is a complete fabrication - a BOLD FACED LIE.  Fred Pryor Learning has NOT admitted there were steps the customer service rep could have taken to remove me from their system, and they have not addressed how I ended up on all/most/a lot of their campaigns?  I never signed up for any mailing list - THEY ELECTED TO PUT ME ON THEM.  And, I ended up receiving these mailers almost every day - at least 3/week.They have not addressed their business practices regarding solicitation and the Kansas City Revdex.com should be ashamed that they award an A+ rating.  75% OF THE REVIEWS FOR THEM ARE NEGATIVE; 25% are neutral. ZERO positive reviews yet you give them an "A+" rating.  What a joke.Where do I go to give a review Revdex.com chapters?
Regards,
Bill Rodgers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My apologies for the length of time you have been trying to be removed from our mailing list.  I will immediately work with our marketing department to have the address you have indicated removed.  To be completed suppressed from our database it may take 6 – 8 weeks, but I’ll expedite this...

request to see if there is anything I can do to speed up our process.  As you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed.  I have included my email address and my direct fax number for you to use. Again, my apologies and please feel free to contact me directly if needed.   Ryan B[redacted] Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, Inc. [redacted]   ###-###-#### - Direct ###-###-#### - Fax [redacted]