Fred Pryor Seminars

This company is as bad as it gets. After several calls to get a refund for a candled seminar, then speaking to a supervisor, they agreed to refund my money, but never did. Subsequently I disputed the charge with my credit card company to get the charge removed. They then disputed the refund and tried to get the charge reversed. Deceitful, desperate company that has terrible customer service!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution hopefully will be resolved I have scanned and e-mailed copies of the fliers to Mr [redacted] If you need copies also, I will scan and send to you Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is what they ALWAYS tell meThe mailings ease up for a few weeks then BAM I am hit with multiple mailings again and I go through the whole thing of sending them the info they claim they need to end the mailingsBUT THEY NEVER END! Not completelyThey always change one little thing in the name, recipient or address so that it stays in their databaseI don't want ANYTHING from them EVER again! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I appreciate the effort to remove our company from the Pryor Seminars database and the personal attention given to this matter by the Operations Manager Thank you for working to expedite the process as well Regards, Marie H***

My apologies for the length of time you have been trying to be removed from our mailing list I will immediately work with our marketing department to have your address removed First, I'll need you to provide me the name of your organization and addressing information to where we are mailing our materials To be completed suppressed from our database it may take – weeks, but I’ll expedite this request to see if there is anything I can do to speed up our process once I hear from you As you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed I have included my email address and my direct fax number for you to use Again, my apologies and please feel free to contact me directly if needed Ryan [redacted] Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, Inc [redacted] ###-###-#### - Direct ###-###-#### - Fax [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for working with them to have our address removedI will be sure to scan and email all notices we receive and email them to *** Regards, [redacted] ***

Mr [redacted] , my apologies for the length of time you have been trying to be removed from our mailing list You are correct, the opt out process should be simple, and I assure you we do have a simple process that our team members can execute to ensure our customers’ requests are handled I will be addressing the issues and complications that you encountered with the appropriate departments within our organizationI have worked with our Marketing team to review the brochures that are already in the mail stream in which you have yet to receive; unfortunately we can’t stop these mailings from being sent According to our records you will be receiving four brochures any day now that were mailed on 02/08/17, there will be three brochures mailed 02/15/17, four brochures mailed 02/22/17, two brochures mailed 03/01/17, two brochures mailed 03/08/17, one brochure mailed 03/15/17, and one brochure mailed 03/22/ Once you receive these brochures, there shouldn’t be any further mailings coming to the address of [redacted] ***Again, my sincere apologies and please feel free to contact me if neededRyan Bender Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, IncBroadmoor St, Ste Mission, KS - Direct - Fax [email protected]

My apologies for the length of time you have been trying to be removed from our mailing list I will immediately work with our marketing department to have the address you have indicated removed To be completed suppressed from our database it may take – weeks, but I’ll expedite this request to see if there is anything I can do to speed up our process As you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed I have included my email address and my direct fax number for you to use Again, my apologies and please feel free to contact me directly if needed [redacted] Operations Manager Fred Pryor Seminars / CareerTrack [redacted] ###-###-#### - Direct ###-###-#### - Fax [redacted]

My apologies for the length of time you have been trying to be removed from our mailing list I will immediately work with our marketing department to have the address you have indicated removed To be completed suppressed from our database it may take – weeks, but I’ll expedite this request to see if there is anything I can do to speed up our processAs you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed I have included my email address and my direct fax number for you to use.Again, my apologies and please feel free to contact me directly if neededRyan B***Operations ManagerFred Pryor Seminars / CareerTrackdivisions of Pryor Learning Solutions, IncBroadmoor St, Ste 300Mission, KS - Faxrb***@pryor.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: A) They didn't address my original concern and desire to be removed from their mailing list when I called them and explicitly requested to be removed from all mailings I had to go through the time-consuming process of contacting the Revdex.com and mailing the CEO a stack of brochures making the same exact request I tried on the phone; b) I am still going to get more mailings into the future??? Are you kidding me? This is unbelievable This is harassment and to hide behind "we can't stop mailings already in the pipeline" is not a plausible explanation Regards, [redacted]

My apologies for the difficulties you experienced trying to get your refund I'll immediately address with those in management that supervise those areas.I have verified that the refund check number [redacted] , was mailed on December 13, 2016, to the address [redacted] , WA 98528.If you don't receive the check with in the next few days, please let me know and I'll have the current check voided and reissued asap.Thank you again for bringing this to my attentionRyan BenderOperations ManagerFred Pryor Seminars / CareerTrackdivisions of Pryor Learning Solutions, Inc[redacted] ***Mission, KS ###-###-#### - Direct###-###-#### - Fax [redacted] CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited

Ms [redacted] :While we never like hearing that any customer is less than completely satisfied, we value your comments and opinions Your comments have been forwarded to the appropriate individuals and departments within our company for their review.In accordance with our company’s 100% satisfaction guarantee, we have issued a refund back to you by check for the amount paid You should receive it in the mail with in the next weeks While it is our goal to provide quality business training that meets your needs in today’s business environment, we regret any dissatisfaction you may have experienced.We look forward to the opportunity to provide training solutions that meet your needs in the near future.Thank you --Ryan [redacted] Operations ManagerFred Pryor Seminars / CareerTrackdivisions of Pryor Learning Solutions, Inc[redacted] ***###-###-#### - Direct###-###-#### - Fax [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We do hope not to have any further issues with multiple spam sent to addresses to our domain by Fred Prior Seminars Greatly appreciate the response Regards, [redacted] ***

My apologies for the email issues you've experienced I have worked with our marketing department to have the domain you indicated removed If you receive further email correspondence, please feel free to forward to me and I will immediately research Again, my apologies and please feel free to contact me directly if needed [redacted] Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, IncBroadmoor St, Ste Mission, KS [redacted]

My apologies for the length of time you have been trying to be removed from our mailing list I will immediately work with our marketing department to have the address you have indicated removed To be completed suppressed from our database it may take – weeks, but I’ll expedite this request to see if there is anything I can do to speed up our process As you receive mailings, please feel free to scan and email them to me to ensure we are capturing everything, or they can be faxed I have included my email address and my direct fax number for you to useAgain, my apologies and please feel free to contact me directly if needed Ryan B [redacted] Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, Inc [redacted] ###-###-#### - Direct ###-###-#### - Fax [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I would like to respond:Please remove [redacted] from your list and stop any attempt to address nonexistent emails (i.e [redacted] , [redacted] , [redacted] , etc.) Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:It does not offer a positive action on the part of the business to prove that they actually will delete my addressAcceptable response from the business will entail them providing a screen print or pdf of logs indicating a successful removal of my email addressIt must further include a statement that the business will not further pass along my email address to other business and that they acknowledge the substantial penalties under Canadian law.Upon agreement to the above I will supply the items business requests Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Good afternoon MsJ [redacted] – My apologies for the troubles that you’ve had regarding our free seminar certificates Please note that our certificates do say they must be received three weeks prior to seminar date This allows us processing time and accurate handling of the certificate to make sure is isn’t misplaced or handled by multiple people Please forward me the seminar registration invoice number for the OSHA Compliance seminar and I will see what we can do to accommodate your request and get this invoice taken care of for you Thank you -- Ryan B [redacted] Operations Manager Fred Pryor Seminars / CareerTrack divisions of Pryor Learning Solutions, Inc [redacted] [redacted]