ForSaleByOwner.com, LLC

Complaint: [redacted]
I am rejecting this response because:  It is not what I had requested.  I had requested being credited for there services as well as being credited for my potential profit loss for the past 2 1/2 months.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/14) */
Customer did cancel with us but called on 8.27.15 to reinstate their account. We gladly reinstated and offered a 1 year extension. Plus we expedited shipping their yard sign to them, which was received on 9.11.15. For goodwill purposes, a...

refund of $49 (estimated pricing for yard sign), due to delay, was processed on 9.14.15. Customer is still currently active as a customer.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We only reinstated on 8/27/15 when FSBO agreed to expidite the yard sign. Four days later, no yard sign. Our home sold (using a realtor) on 9/7/15. We departed Texas on 9/10/15 and our Realtor returned the "expidited" sign without opening it. We still request a full refund of $649.
Final Business Response /* (4000, 10, 2015/09/15) */
We stand by our previously submitted response.

Complaint: [redacted]
I am rejecting this response because: First of all, I received ONE e-mail, not "several". Secondly, my major issue is that it is not defined in my original contract that should I cancel it at any time, it cannot be reinstated without substantial costs. My home buyer backed out and I thought I could simply resume my 6 month contract. I thought was helping by cancelling immediately upon a serious offer. Again, I will be sure to use social media and as much advertising as possible to encourage everyone to avoid using this business.
Sincerely,
[redacted]

Great experience. Very helpful. Very professional. Would highly recommend.

Initial Business Response /* (1000, 5, 2015/07/20) */
Spoke with customer and explained that we could not offer a full refund per our terms and conditions of service. The customer was listed on Realtor.com as well as our other partner sites.
We are doing our best to get the signs out as...

quickly as possible and I have already requested expedited shipping to this customer through our warehouse manager. I will send a tracking number as soon as we receive that from our vendor.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response overlooks the obvious. We entered into a legally binding contract that requires both parties to meet their obligations. Clearly, they have not meet ALL of their advertised conditions. The signs have not yet arrived. In fact a new message arrived just yesterday.
*It reads as copied*
ForSaleByOwner - Tribune Publishing Company
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Last Chance to Save!
MORE EXPOSURE. MORE SAVINGS.
We are very sorry that your yard sign has not yet been delivered to you. Due to unforeseen circumstances, we are currently experiencing a back order on yard signs. We are actively working to have all signs shipped to customers the moment they become available.
We expect your sign to ship from our new fulfillment partner Amazon.com in the next 2 to 3 weeks. We apologize for the inconvenience.
If you have any questions please contact our Customer Support team at XXX-XXX-XXXX.
*End of message*
Although ForSaleByOwner.com did post my home on the sites indicated, it was essential that I have yard signs within the stated time (5 to 8 days) stated on the website when I signed up for the service. The beginning of July in our small town and surrounding area has a number of house hunters during this peak sales time. We may have missed the best opportunity to find a buyer because of this. Some of the realtors will ask to show a house even though it is not listed in the MLS. We did have a showing solicited by a local realtor (he saw our "homemade" sign) and brought us an offer.
I have since listed with this realtor and withdrawn my listing with ForSaleByOwner, [redacted], and [redacted] The Customer Service representative seems altogether unconcerned that they have failed to meet their end of the contract. Again, I submit that this company has not met their obligation to me, a customer, by failing to insure that the yard signs are shipped and delivered in a timely manner.
I still want my full listing fee, $349, refunded.
My next step will be to file a dispute with Visa.
Final Business Response /* (4000, 9, 2015/07/27) */
ForSalebyOwner takes full responsibility for the delay in our yard signs and have taken steps to ensure that the deliveries are going out as soon as possible and that this never happens again. In our terms and conditions, which the customer agreed to upon signing up, it states that "There are no refunds for Yard Signs or other products that are sent in connection with a service plan." Furthermore, this customer's property was advertised on all other partner sites including Realtor.com and because of this, we cannot issue this customer a refund.
Please let me know if you need anything else. Thank you.

So nice to work with a company that doesn't use pressure on you when you want to cancel their services. I will DEFINITELY use ForSaleByOwner.com, LLC again and would recommend it to anyone wanting to sell their home.

I listed my home using this service, with the complete MLS package ($600). The listing finally appeared on the [redacted] with the wrong address. The property address road name is misspelled. Also, the listing agent's paperwork did not allow for making a designation between units on my mult-family listing, so the listing is very confusing. I get no answer on the phone from FSBO.com, neither by chat. Seriously? I've just spent a ton of money for a webpage that looks worse than the one I built myself, and now I can't even get the address corrected. I'm sorry I spent the money with this company. Buyer beware.

Very Very happy with this FSBO. User friendly website, nessesary legal paperwork available and inexpensive.
Our house sold VERY fast for what we wanted/needed. We prepared the house TO sell and had good expectations of selling price.
We have an agent in our family but needed every nickle out of the house. Very satisfied.
Would defiantly recommend!!

Our experience with this business was very positive and I would highly recommend it to a friend or family member.

Hello,Thank you for reaching out and ForSaleByOwner.com would like to apologize that we did not have referral coverage in your area. As we are aware that this may happen at times, we are reviewing the terms and conditions to make some changes for instances like this. We are in the process of...

cancelling your listing and issuing a full refund in the amount $279. Due to the age of the original transaction, please allow as 10-14 days to process the refund back to you. The refund will need to be processed via check, so could you please send me your mailing address to p[redacted]@tronc.com? Once we receive your mailing address, we can begin to process the cancellation.Sincerely,ForSaleByOwner.com

Hello, We would like to apologize for the inconvenience that the transition to our new MLS provider has caused you and that they have not returned your calls. We have reached out to [redacted] to confirm they have spoken to you and their management team has assured us that they have spoken to you. If your...

concerns, after speaking to them, are still not resolved, please reply back to this posting. Sincerely, ForSaleByOwner.com

Initial Business Response /* (1000, 23, 2015/10/21) */
We did issue a response on 10.16 after speaking with the customer and have issued a refund. I'm not sure what else the Revdex.com needs from us at this point, as none of the above communication yields any new information.
Initial Consumer...

Rebuttal /* (3000, 25, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Business did contact me and offered a $50.00 credit which I accepted on 10/16/2015. On 10/20/15 I contacted the Business to inform them the bank card they had on file had been changed and I gave them my current card. This morning I checked my bank account and still have not received the $50.00 refund 10/26/2015. I also found out that for no reason that I know of, our the business they sent an email to Castle Realty and told them to cancel my account listing with Realtor.Com. I already pre-paid till February 2016 with For Sale By Owner $349.00 purchase agreement.
Final Business Response /* (4000, 27, 2015/10/26) */
Our apologies but it seems that when we issued the refund to the customer, we did not indicate that this was not to cancel the seller's listing. So a glitch on our part, as our system automatically removes the seller's listing. We have reached out to My Castle Realty and asked them to extend the seller's listing on realtor.com, at no additional cost. Expiration date is now 5.4.16.
Also, we did process the refund on the customer's new credit card on 10.21.15 and generally it takes 7-10 days before the seller's banking institution posts the credit to the seller's account.

Initial Business Response /* (1000, 8, 2014/08/22) */
Contact Name and Title: [redacted] Team Lead
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@tribune.com
We have worked with this customer and addressed every issue she experienced with the MLS listing. The listing broker has...

informed us that everything is up to date per this customer's request.

Initial Business Response /* (1000, 5, 2014/05/12) */
Contact Name and Title: [redacted] Team Lead
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@tribune.com
We will be refunding $499.00 back to the customer. I spoke with [redacted] on 5/12/14 and he confirmed the amount being refunded....

He accepted the refund amount.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
ForSaleByOwner.com, LLC has been more than just in the way they handled this complaint. I'm thankful for businesses that are just in their dealings with their clients.

Initial Business Response /* (1000, 5, 2015/07/20) */
Spoke with customer and explained that the additional fees were based on Real Estate regulations in the state of Ohio. Refunded the[redacted] portion of the listing that the customer did not use. Customer will retain all other...

features of the package.
Thank you

Initial Business Response /* (1000, 5, 2015/09/25) */
Customer's request is reasonable and we've refunded his credit card $70 due to no yard sign.
Also, extended the customer's package for one additional month.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/27) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)
The company has responded promptly with an acceptable solution and taken immediate action to compensate fairly.

First, they sent the For Sale signs to the wrong address and it took almost 10 days to get an incomplete package to me. Then when I tried jto fill out the online forms the site kept shutting soem (site not tesponding). Then when I tried to upload pix, site wouldn't upload them. They sapid to send them pix and they'd upload the. Several days later I got an email not accepted message from daemon. Then I got locked in with an oit- of-state realtor who
Sent me a bunch of forms to sign online, then when I filled out the forms pnline the agent put up a lot oof misinformation about the home. Took 3 days to get SOME of it corrected. Tjen I couldn't upload pix to the mls form they sent. After several days of phone calls, the agent agreed to allow.me to cancel the contract with them, but not with [redacted].com. I'll be contacting them today, but I expect I'll be getting the same runaround about half of their other customers have gotten. I recommend anyone selling a home bypass this scam and get a reputable agent and just pay their commission. The realtor I had with [redacted] Realty in CA wasn't going to do anything but act as a go-berween me and potential buyers and was not obligated nor intending to actually try to sell my home. They're just there to field inquiries and provide necessary paperwork to complete the sale.

Initial Business Response /* (1000, 5, 2015/07/20) */
Spoke with customer and apologized for the delayed response. The listing is up and running correctly including the pictures. Granted the customer additional Featured Home Time ($100 value) on our site for the inconvenience.

Initial Business Response /* (1000, 5, 2015/06/26) */
Spoke with customer regarding their listing. We upgraded and renewed their listing to Featured Home Status for 30 additional days for the time lost. Our development team is also looking into the duplicate accounts created and will have a...

solution for this issue.
Please let me know if you need anything else.
Thank you.

Initial Business Response /* (1000, 6, 2015/08/26) */
Spoke with Customer and apologized for the yard sign delays and other inconveniences during the process.
Explained that we could not offer a full refund for the delay in yard signs and because the customer was out of our 30 day refund...

policy in our Terms and Conditions
Noticed that the customer never utilized the Realtor.com portion of the deluxe package that they purchased and let them know that they would have 12 months to complete this paperwork if they chose to continue with our service.
The yard signs were finally delivered earlier last week. Offered a $50 refund for the yard sign delay.
Please let me know if you need anything else.
Thank you
Initial Consumer Rebuttal /* (3000, 8, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason we did not comply with the 30 day refund policy is because For Sale By Owner continually, on several phone calls, told us that the yard signs would be delivered in the next few days. After being told this untruth numerous times, we decided to pull our property off of For Sale By Owner, which was past the 30 day window, due to For Sale By Owner misrepresenting the truth about the delivery of the signs. The signs were delivered on August 20, 2015, after we had taken our property off For Sale By Owner. Per the For Sale By Owner website, our signs shipped on or about June 28, 2015, which was totally false and admittedly incorrect buy the numerous For Sale By Owner employees we talked to on the phone.
A $50.00 partial refund does not satisfy the poor service, and poor communication we received from For Sale By Owner.
Final Business Response /* (4000, 10, 2015/09/02) */
Good Morning,
I completely understand the frustration with the service and the delays in the yard sign but we cannot offer a refund of more than $50.00. I explained that even though this customer decided to take their property off the market for the time being, they would still be able to utilize ForSalebyowner, our syndicated sites as well as Realtor.com within the next 12 months if this customer desires.
I apologize for the service up until this point and would be happy to compensate the $50 for the yard sign delay.
Thank you and please let me know if you need anything else.