ForSaleByOwner.com, LLC

We appreciate the customer reaching out and after speaking with her, switched her package to the Deluxe package, per her request. We also explained to the customer that our support email box experienced an issue during the time she emailed us on 10.4.15,...

which would explain why she didn't receive a response. She shouldn't experience an issue contacting us again, should she need to.

Initial Business Response /* (1000, 5, 2015/07/28) */
This property is listed on our site as a Property Profile provided by the department of public records. I will remove this property immediately.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/06/11) */
Contact Name and Title: [redacted] Team Lead
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@tribune.com
We will be able to assist this customer. We need additional information to locate the charges. If the customer can provide...

us with a receipt of the most recent charge, we will be able to look up that transaction and refund the full amount back to the customer. With the information provided currently, we are not able to locate any charges.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I CALLED THEM AND THEY DID FIND THE CHARGES WHEN I SPOKE TO SOMEONE ON THE PHONE - THEY FOUND THE CHARGES THE DAY I FILED THIS COMPLAINT !!
PLEASE PROVIDE THE PHONE NUMBER OF THE PERSON THAT POSTED THIS REDICULOUS REPLY TO MY COMPLAINT- I TALKED TO THEM ABOUT THIS AND THEY FOUND IT IN A MATTER OF MINUTES
THEY FOUND THE CHARGES IN APRIL OF THIS YEAR AND CHARGES THEY PUT TO MY ACCOUNT LAST YEAR THAT I WAS NOT ALSO AWARE OF - I DID NOT SELL A HOME ON THEIR WEBSITE ! AND DO NOT HAVE ONE FOR SALE
I ALSO REORTED THIS TO MY BANK
I WANT THE NAME AND PHONE NUMBER OF THE PERSON AT THAT COMPANY THAT POSTED TTHIS REPLY
Final Business Response /* (4000, 13, 2014/06/20) */
We have refunded the full amount of $317 back to the customer. The customer will receive his refund check in 4-6 weeks.
My Direct Line is XXX-XXX-XXXX. If Mr. [redacted] has any additional questions, please have him call me directly.
Final Consumer Response /* (4200, 11, 2014/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already called them and they told me they FOUND the informaiton and charges the same date I called my bank- THE phone number that my bank gave for them was a wrong number , I found their number by googling the company name
THIS [redacted] I called today all day is VOICE MAIL , I pressed zero and talked to an operator and I was transfered to the [redacted] for some reason wich I DO NOT do busines with either
THEY after a few calls, someone did know this guy but he works in another building and they cant find anyone in his department
I want the PHONE NUMBER THAT is a NON TOLL FREE Number I do not want a tollf ree number I wanbt a number that I CAN CALL to REACH A LIVE PERSON instaed of a ANSWERING MACHINE a phone number I can call and if he is away from his desk Consumer Response /* (3000, 19, 2014/06/24) */
I did not get total refund they only gave me partial refund
Business Response /* (4000, 21, 2014/06/25) */
Roy,
You will be receiving the remaining amount via paper refund check. The check will arrive within 4-6 weeks. That check will complete the full refund of $317.00

Very professional, helpful, easy to work with!

I paid more for an upgraded package that included an option for a video which according to their own marketing, "increases your email responses by 35%" compared to listings without videos. I created the video, uploaded to the site, but no one can access it from the listing. I emailed customer service and received no response after one week, so I called customer service. The rep was yawning on the phone, and indicated he would take a message and send it up the chain, but he was just a call center worker and couldn't help me. I then posted a message to their Facebook page and received a call from someone in my market who said they were upgrading their website, and there were just some bugs with the launch. That a new version should be out in a week that would hopefully correct the problem. A week later the problem was not corrected and no call back from my contact, so I called him. He explained they were still having issues and there would be another launch two weeks later that would hopefully fix the problems (there were multiple issues with my listing, the video was just the biggest)! Well, it's two weeks later and no call from the rep and the video problem is still not fixed. I wouldn't recommend this service at all based on the problems with their website, their lack of customer service and the limited traffic I've had to my forsalebyowner.com listing compared to other sites. They have never once offered to refund any of my money even though they are not providing all the services I paid for.

Initial Business Response /* (1000, 9, 2015/07/06) */
This customer was refunded their full amount of $649 on June 9th, 2015. Please let me know if you need anything else.
Thank you!
Initial Consumer Rebuttal /* (2000, 11, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response...

from the business.)
I really appreciated the quick response of the corporate office. I received a helpful phone call on the same day. She was extremely helpful in resolving the matter. THANKS!

Initial Business Response /* (1000, 5, 2015/07/20) */
Spoke with customer and explained that we could not offer a full refund per our terms and conditions of service. The customer was listed on Realtor.com as well as our other partner sites.
We are doing our best to get the signs out...

as quickly as possible and I have already requested expedited shipping to this customer through our warehouse manager. I will send a tracking number as soon as we receive that from our vendor.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response overlooks the obvious. We entered into a legally binding contract that requires both parties to meet their obligations. Clearly, they have not meet ALL of their advertised conditions. The signs have not yet arrived. In fact a new message arrived just yesterday.
*It reads as copied*
ForSaleByOwner - Tribune Publishing Company
Twitter Facebook Google+ You Tube Pinterest RSS
Last Chance to Save!
MORE EXPOSURE. MORE SAVINGS.
We are very sorry that your yard sign has not yet been delivered to you. Due to unforeseen circumstances, we are currently experiencing a back order on yard signs. We are actively working to have all signs shipped to customers the moment they become available.
We expect your sign to ship from our new fulfillment partner Amazon.com in the next 2 to 3 weeks. We apologize for the inconvenience.
If you have any questions please contact our Customer Support team at XXX-XXX-XXXX.
*End of message*
Although ForSaleByOwner.com did post my home on the sites indicated, it was essential that I have yard signs within the stated time (5 to 8 days) stated on the website when I signed up for the service. The beginning of July in our small town and surrounding area has a number of house hunters during this peak sales time. We may have missed the best opportunity to find a buyer because of this. Some of the realtors will ask to show a house even though it is not listed in the MLS. We did have a showing solicited by a local realtor (he saw our "homemade" sign) and brought us an offer.
I have since listed with this realtor and withdrawn my listing with ForSaleByOwner, [redacted], and [redacted] The Customer Service representative seems altogether unconcerned that they have failed to meet their end of the contract. Again, I submit that this company has not met their obligation to me, a customer, by failing to insure that the yard signs are shipped and delivered in a timely manner.
I still want my full listing fee, $349, refunded.
My next step will be to file a dispute with Visa.
Final Business Response /* (4000, 9, 2015/07/27) */
ForSalebyOwner takes full responsibility for the delay in our yard signs and have taken steps to ensure that the deliveries are going out as soon as possible and that this never happens again. In our terms and conditions, which the customer agreed to upon signing up, it states that "There are no refunds for Yard Signs or other products that are sent in connection with a service plan." Furthermore, this customer's property was advertised on all other partner sites including Realtor.com and because of this, we cannot issue this customer a refund.
Please let me know if you need anything else. Thank you.

Complaint: [redacted]
I am rejecting this response because:You are a worthless business and I see on this Revdex.com website that you've refunded customers with the same exact complaint so I know you're capable of doing so in my instance as well. So go ahead and refund it since I'll gladly file a claim in small claims court just to make a point that you guys are offering a shody service and have zero respect or care for your customers. This is a battle you're going to lose so I suggest you you back down and submit the refund. If this refund is going to break your bank, then you've got much larger issues within your organization. 
Sincerely,
David [redacted]

Initial Business Response /* (1000, 6, 2015/07/30) */
Spoke with customer and apologized for the delay in shipment and response from our call center. Reimbursed the customer $100 of the package price and provided my direct line and contact information for her to reach out with any questions...

or concerns.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still requesting a full refund for misrepresentation of their product, unclear verbage on their website, and poor customer service. I have not heard anything from this company after multiple calls and emails until the Revdex.com was involved.
Final Business Response /* (4000, 10, 2015/08/03) */
After speaking with this customer, I indicated that the customer never made their account "Active" on our website. Since this was never done, the yard signs and MLS Listing Provider could not be assigned. I informed the customer that ForSalebyOwner would be unable to offer a full refund or any monetary compensation since this purchase was out of the 30 day refund policy. I granted the customer a $100 refund for any inconvenience or confusion thus far and will work with this customer on any future needs.
Thank you. Please let me know if you need anything else.

For Sale By Owner is awesome...reliable...great value for selling a home and saving on realtor costs! Have sold 2 homes of our own and our son sold 1 and another son just listed his home.!

We appreciate the customer reaching out and after speaking with her, switched her package to the Deluxe package, per her request. We also explained to the customer that our support email box experienced an issue during the time she emailed us on 10.4.15, which would explain why she didn't...

receive a response. She shouldn't experience an issue contacting us again, should she need to.

Initial Business Response /* (1000, 5, 2015/07/29) */
Spoke with customer and explained that all yard signs were on back-order and are in the process of being shipped out. Apologized for any inconvenience this has caused and am working with my warehouse manager to get this customers' sign...

expedited to her home.
Thank you, please let me know if you need anything else.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative from the company I received my sign the following day. However, I think it is a negative reflection on this company that it took a complaint to the Revdex.com for them to respond/react. I think this speaks to how they conduct business.
Companies should be proactive versus defensive but that's just my opinion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the feedback from the customer regarding their experience. Upon speaking with the customer, a refund was issued, minus a cancellation fee, per our terms and conditions.

My significant other and I had a very positive and a very fruitful experience with
ForSaleByOwner.com. It was easy to use. Simple to set-up. Allowed for unlimited
photos and was a bargain at $99 for as long as necessary and/or until you sell your house. We were very pleased with the service. I would highly recommend it to
future FSBO sellers. Just as we did, you can save yourselves a lot of money. Your own.

Initial Business Response /* (1000, 5, 2015/02/03) */
Spoke with customer and resolved their concerns. ForSalebyOwner will be issuing a full refund. Thank you.

We reached out to try and find a resolution but nothing was acceptable to Mr. [redacted]. Our terms and conditions do not allow for refunds or cancellations on a fulfilled listing, however, a quicker timeline should have existed. Therefore, we are issuing a refund of $200 to Mr. [redacted]'s credit card....

We apologize for any inconvenience he may have received.

The service was well worth checking out and using. I had several inquiries per week. The property sold about six weeks after listing with Forsalebyowner.com
I used their base package at no cost or commission and the property sold quickly.

ForSaleByOwner.com is a very helpful tool for owners to sell (or attempt to sell) their homes without the (inflated) cost of realtors. The website provides information and assistance with various aspects of selling a home by owner as well as different packages. I will probably utilize ForSaleByOwner.com again in the future.